Kimkim Trip Reviews

4.8
Based on 14,359 ratings
Read 14,359 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Adam was very responsive and made changes at ...
Costa Rica | Apr 1 - Apr 11, 2024

Catherine
Catherine H.
Harrison, NJ | Reviewed on Apr 21, 2024
Adam was very responsive and made changes at our request without missing a beat. Found great options for us. Read more

Adam was very responsive and made changes at our request without missing a beat. Found great options for us.

Hotel Reviews
El Silencio del Campo Hotel
La Fortuna

Very Comfortable with yummy breakfast options. Hot springs were wonderful - very clean! Grounds were lovely and we enjoyed the farm. Great organic vegetable garden and lots of animals visiting children enjoyed including milking one of the cows. Staff was helpful and friendly.

Authenticity & Character
Location
Staff
Friendly and helpful - great suggestions
Cleanliness & Comfort
Arco Iris Lodge
Santa Elena

Very different from our first hotel but comfortable, right in town, nice breakfast options. Pretty quiet for being in town.

Authenticity & Character
Location
Staff
Very accommodating
Cleanliness & Comfort
Hotel Plaza Yara
Puntarenas

Very comfortable - nice staff - lovely clean pool - great outside sitting area. Right on a busy road so noisy at times and not able to walk anywhere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Chocolate & Night Hike Experience
Chocolate & Night Hike Experience
Monteverde

Very informative but too much time in the gift shop

Quality of Experience
Too much of a canned tourist tour plus too much time in the gift dhop
Guides, Drivers and Staff
Transport
Self-Guided Arenal Volcano & 1968 Reserve Hike
Self-Guided Arenal Volcano & 1968 Reserve Hike
Arenal/La Fortuna

Nice hike with lovely views of the volcano. Good signage with a comfy cafe at the finish

Quality of Experience
Safari Float on the Peñas Blancas River
Safari Float on the Peñas Blancas River
Arenal/La Fortuna

Wonderful guides, beautiful relaxed float on the river. Great snacks at the end.

Quality of Experience
Guides, Drivers and Staff
Knew the animals and plants so answered all our questions. Generally informed regarding the ecology of the area.
Transport
Picked us up on time
Monteverde Cloud Forest Reserve Guided Hike
Monteverde Cloud Forest Reserve Guided Hike
Monteverde

Saw lots of animals and birds but the trail was crowded with other tours. Guide was knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
On time!
Self-Guided Day at the Monteverde Hummingbird Garden
Self-Guided Day at the Monteverde Hummingbird Garden
Monteverde

All kinds of hummingbirds but lots of people and the birds were all brought in to feeders

Quality of Experience
Self-Guided Hiking and Bird-watching at Curi-Cancha Reserve
Self-Guided Hiking and Bird-watching at Curi-Cancha Reserve
Monteverde

Beautiful private reserve with wide paths, a variety of terrains, cultivated flower gardens, nice views, easy walking, quiet and not ctowded

Quality of Experience
Ocean Kayaking & Snorkeling
Ocean Kayaking & Snorkeling
Manuel Antonio

Not good snorkeling but the kayak was nice but short.

Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Manuel Antonio Beaches
Self-Guided Manuel Antonio Beaches
Manuel Antonio

Nice beaches, a little rough for swimming.

Quality of Experience
Organic Spice Farm Experience
Organic Spice Farm Experience
Manuel Antonio

Wonderful experience with lots of information about the spices and growing them plus excellent snacks! Snacks included home made ice cream and they provided vegan options!

Quality of Experience
Guides, Drivers and Staff
The guide was enthusiastic and knowledgeable
Transport
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Apr 23, 2024

Hi Catherine,

I loved looking through your photos! Thank you for posting them and thanks for your wonderful review! You made the planning process easy and it was fun working with you to create your perfect itinerary! 😃 Providing excellent service and finding great options for our travelers are top priorities for us, and it's nice to know that your expectations were met! :)

If you ever need assistance with future travel plans or have any questions, please don't hesitate to reach out.

Be well! 🦁

I already filled this out elsewhere and think...
India | Mar 25 - Apr 9, 2024

D
Dorothy S.
Newark, NJ | Reviewed on Apr 21, 2024
I already filled this out elsewhere and think it was a wonderful trip and am still high from it. Thank you. I did want to say a few things that I would keep in mind for future trips. The schedule was great, but it would have been good to have a planned down day in the middle of the trip. I realize this was hard with the Jennifers coming and going. The husband of the woman that did the cooking class was also wonderful. He does food tours and other kinds of tours. It would be great to have... Read more

I already filled this out elsewhere and think it was a wonderful trip and am still high from it. Thank you. I did want to say a few things that I would keep in mind for future trips. The schedule was great, but it would have been good to have a planned down day in the middle of the trip. I realize this was hard with the Jennifers coming and going. The husband of the woman that did the cooking class was also wonderful. He does food tours and other kinds of tours. It would be great to have include his work as an option to split up the visits to temples and historic sites. Thanks for all. Best, Dorothy

Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on May 08, 2024

Dear Dorothy,
Many thanks for taking out time and sending us your trip feedback. Glad to hear you have enjoyed the overall trip and your suggestion of splitting sightseeing with an offer of optional activities is well noted.

We look forward to welcoming you on another Indian experience,

Best Regards,

Ravi

Japa
Japan | Apr 2 - Apr 16, 2024

J
Jay B.
San Jose, CA | Reviewed on Apr 21, 2024
Under ordinary circumstances, I would have given the tour four stars, but as Robert Belafksy reported to you the day spent with Michi, driving two and a half hours each way to see the Edo village (not very interesting; boring in fact) was an absolute waste of time. Michi, as a guide was lack luster at best. The unfortunate thing was that there were so many other things we could have seen in Tokyo, for example the Tsukiji Market, that it was a shame we lost the day.
The hotels you booked us...
Read more

Under ordinary circumstances, I would have given the tour four stars, but as Robert Belafksy reported to you the day spent with Michi, driving two and a half hours each way to see the Edo village (not very interesting; boring in fact) was an absolute waste of time. Michi, as a guide was lack luster at best. The unfortunate thing was that there were so many other things we could have seen in Tokyo, for example the Tsukiji Market, that it was a shame we lost the day.
The hotels you booked us in were fine, though personally having been in the Ginza I would have preferred that upscale atmosphere.
Notwithstanding the one day mishap, I believe that the trip was a good value for the money

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Apr 24, 2024
Dear Jay, Hope you are doing well and thanks a lot for your sharing your feedback with us. We truly appreciate your honesty and we regret that this particular excursion to the Edo village did not meet your expectations. Your comments regarding the alternative sights in Tokyo, such as the Tsukiji Market, are duly noted, and we will take them into consideration for future trips.
We're glad to hear that overall, you found the hotels satisfactory and still believe the trip offered good value...
Read more

Dear Jay,

Hope you are doing well and thanks a lot for your sharing your feedback with us. We truly appreciate your honesty and we regret that this particular excursion to the Edo village did not meet your expectations. Your comments regarding the alternative sights in Tokyo, such as the Tsukiji Market, are duly noted, and we will take them into consideration for future trips.
We're glad to hear that overall, you found the hotels satisfactory and still believe the trip offered good value for the money. We strive to continuously improve our services, and your input helps us do that. Thank you for choosing us, and we hope to have the opportunity to assist your next adventure in the future.

Wish you and your family all the best.

Warm regards,
Angel

Self-driving tour of Ireland's coast
Ireland | Sep 26 - Oct 10, 2023

Donald
Donald G.
Okolona, KY | Reviewed on Apr 21, 2024

We booked a self-guided driving tour of the coast of Ireland. Dean put together a great itinerary for us and the whole experience was amazing.

Local specialist: Dean Garrison
Dean
Dean Garrison
Local specialist in Ireland | Replied on Apr 22, 2024

Hi Donald

Thank you for your kind word regarding your trip with us to Ireland. I am glad you had a great time.

We hope to welcome you back to Ireland in the future.

Kind Regards

Dean

Excellent trip with great guides
Costa Rica | Apr 3 - Apr 17, 2024

K
Ken H.
United Kingdom | Reviewed on Apr 21, 2024
Excellent trip with great guides and efficient comfortable transfers. All local tour operators did a great job. Highlights were Manuel Antonio and La Fortuna. Read more

Excellent trip with great guides and efficient comfortable transfers. All local tour operators did a great job. Highlights were Manuel Antonio and La Fortuna.

Hotel Reviews
Hotel Heliconia
Monteverde Costa Rica

On steep hill out of town, so taxis needed for transfers. Family room was large but had a huge bath in the bedroom itself and nowhere to sit indoors. Wildlife in the gardens a big compensation. Coatis and many birds.

Authenticity & Character
Characterless restaurant
Location
Isolated but great views
Staff
Friendly and helpful
Cleanliness & Comfort
Hotel Kokoro Mineral Hot Springs
La Fortuna

Extensive gardens and birdlife made up for pretty basic accommodation. Restaurant was not Japanese fusion as described. Hot springs uninviting.

Gran Hotel Costa Rica
San José

Good quality Hilton hotel in great central location. Comfortable rooms with all facilities.

Villas Lirio
Manuel Antonio

Good pool surrounded by palms. Our accommodation was a huge apartment on upper floor but we didn't use the dining area or kitchen. Hotel a bit dated with lots of mismatched decor/ornaments. Quirky. Lots of steps everywhere. Staff a bit unapproachable and unhelpful. Restaurant/bar a bit messy and staff appeared particularly unprofessional. Prefer staff who don't sit around on the bar counter area singing along to the piped music, or who clear tables with a lollipop stuck in their mouths. 😯

Authenticity & Character
Dated
Location
Lots of restaurants within 5 minutes walk.
Staff
Unhelpful
Cleanliness & Comfort
Lots of space but also lots of steps and lots of engine noise from the road.
Hotel Presidente San Jose City Center
San José

Great location and helpful cheerful staff. Super open air terrace restaurant/bar on 4th floor. Great food and drinks. Industrial feel of entrance and front desk area, and bare tiled floors in room a bit unwelcoming on late evening arrival, but the whole hotel grew on us. Striking bold murals as decor for our room. No mirror. Quirky.

Authenticity & Character
Location
Close to all downtown landmarks
Staff
Great
Cleanliness & Comfort
Super comfortable bed
Activity Reviews
Arenal Hanging Bridges Guided Walk
Arenal Hanging Bridges Guided Walk
Arenal/La Fortuna

The rain took the gloss of this tour a little. Great views over the rain forest canopy all the same. With guides help spotted poison dart frogs and an eyelash pit viper. Also spider monkeys very high in the canopy. Animals and birds a bit thin on the ground though despite guides efforts to help us find them.

Night Walk in the Children's Eternal Forest
Night Walk in the Children's Eternal Forest
Monteverde

Great visit. Guides were terrific and took good care of us in the dark. Saw loads of tarantulas and other creatures including sleeping birds and butterflies.

Quality of Experience
Guides, Drivers and Staff
Transport
Treetopia Hanging Bridges
Treetopia Hanging Bridges
Monteverde

Best ow the two hanging bridge tours we took. Maybe the weather helped. Saw plenty of birds but no sloths. Had chance to walk parts of the trail in our own time without group company. More relaxing experience on narrow bouncy bridges.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Kids Saving the Rainforest Wildlife Sanctuary
Visit Kids Saving the Rainforest Wildlife Sanctuary
Manuel Antonio

Great visit. Lovely to talk to people who are so enthusiastic about rescuing and rehabilitating injured wildlife.

Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

Excellent guides. Showed us birds and wildlife we could never have spotted alone. Opportunity to relax on the beaches in your own time. Smallish park but with loads to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Waterfall Adventure
Full Day Waterfall Adventure
Costa Rica

Something for everyone but mainly for 15-35 age group and those keen on jumping/diving into pools. Spectacular waterfalls and spacious sandy beach to end with. Lunch included.

Quality of Experience
Spectacular waterfalls
Food
Guides, Drivers and Staff
Very attentive. Made sure no-one slipped on way to/from waterfalls and pools. Informative commentary on bus but a bit like a group outing with obligatory audience participation.
Transport
Doka Coffee Tour & Poas Volcano National Park
Doka Coffee Tour & Poas Volcano National Park
Costa Rica

Cancelled due volcanic activity - sulphurous fumes.

La Fortuna Waterfall Guided Hike
La Fortuna Waterfall Guided Hike
Arenal/La Fortuna

Mix up between tour operator and KimKim over pick-up time led to rushed start. Good visit though. Helpful guide. Steps down were were more difficult than up. Not much chance to observe wildlife.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Doka Coffee Plantations & La Paz Waterfall Gardens
Day Trip to Doka Coffee Plantations & La Paz Waterfall Gardens
San José

Enjoyed Doka Plantation tour. Gardens not so much. Felt had to move at guide's speed and shere guides personal interest in animals and plants.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit to Maleku Indigenous Reserve
Visit to Maleku Indigenous Reserve
Arenal/La Fortuna

Really enjoyable visit, made all the better by welcoming hosts and really enthusiastic helpful guide. Amazing insight into language, culture and way of life of indigenous people from 300 years ago. Great chance to try skills needed to live to survive by subsistence hunting, fishing and farming.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Apr 24, 2024

Hi Ken!

Thank you so much for your review and for traveling with kimkim.

We hope to join you wherever your next adventure takes you!

Big family vacation that was relaxing and fascinating!
Italy | Apr 4 - Apr 16, 2024

Ishani Lauren
Ishani Lauren O.
India | Reviewed on Apr 21, 2024
Throughout the trip our family kept looking at each other and saying - I'm so glad we booked this through KimKim. It's rare to take a family trip with a multi-generational, 6-person group and everyone feels like they had a relaxing time because everything was so well organized and taken care of. It would have been so hectic to have booked everything ourselves. The process of tailoring our trip was seamless with our specialist Caterina. She made great suggestions along the way and we ended... Read more

Throughout the trip our family kept looking at each other and saying - I'm so glad we booked this through KimKim. It's rare to take a family trip with a multi-generational, 6-person group and everyone feels like they had a relaxing time because everything was so well organized and taken care of. It would have been so hectic to have booked everything ourselves.

The process of tailoring our trip was seamless with our specialist Caterina. She made great suggestions along the way and we ended up with an itinerary that made sure we got to do everything we wanted. As we did the trip it was clear so many times how well she had understood our travel preferences and how right she was about the way she sequenced everything. The website's trip planning and itinerary process were so easy to use. We knew exactly what we were paying for in advance and what we would have to pay for when we got there so there were no surprises. The itinerary was handy for everyone in the group to know what was coming up.

Our concierge Beatrice was super responsive throughout the trip over whatsapp, clarifying any questions we had about when we should show up to helping arrange our request for a last-minute additional guide. She provided well-organized documents for all the activites when we arrived.

The Drivers were so professional and early every time. The vehicles were high-end, in excellent condition, and comfortable for our short and long drives.

Tour Guides were all engaging for the kids, knowledgeable, and had great personalities that brought all of the sights alive. They were very organized - with backup copies of all our tickets on hand. They also often made great recommendations for us for restaurants at each location. Special mention to Ms. Simona, Chef Max, Mr. Gianni, Ms. Martina, Ms. Giusy, Mr. Alessandro, Ms. Lucia, and our guides in Assisi and the Vatican.

For activities (golf cart tour, cooking class, etc.) very high quality vendors were selected for us and we had great experiences with everything Caterina at kimkim booked for us.

Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on May 30, 2024
Ciao Ishani, I'm thrilled to hear that you and your family had a wonderful time on your trip!
It was my pleasure to work with you to create the perfect itinerary, and I'm so glad to hear that everything went smoothly and exceeded your expectations🥰.
I want to acknowledge the incredible support of Beatrice and our team of dedicated drivers and tour guides. I'll make sure to pass on your kind words to them—they'll be delighted to hear that they helped make your trip so memorable. If you... Read more

Ciao Ishani,

I'm thrilled to hear that you and your family had a wonderful time on your trip!
It was my pleasure to work with you to create the perfect itinerary, and I'm so glad to hear that everything went smoothly and exceeded your expectations🥰.

I want to acknowledge the incredible support of Beatrice and our team of dedicated drivers and tour guides. I'll make sure to pass on your kind words to them—they'll be delighted to hear that they helped make your trip so memorable.

If you ever plan another adventure, don't hesitate to reach out. I would be happy to assist you again!

Wishing you and your family all the best.
Grazie mille
Caterina

Thailand & Cambodia Trip exceeded expectations
Thailand | Apr 7 - Apr 19, 2024

Felice
Felice Z.
Torrance, CA | Reviewed on Apr 21, 2024
There was an issue in the itinerary, which I figured out 5 days before the trip, that required Kelly to reschedule the Bangkok portion. She immediately responded to my message and reworked that portion of the trip; handling an issue promptly is so important. In spite of that last minute needed itinerary change, we loved every activity that Kelly planned and had an absolutely amazing time. Each guide was amazing. Nam, Kate, and Feng were immensely knowledgeable, caring, fun, organized, and... Read more

There was an issue in the itinerary, which I figured out 5 days before the trip, that required Kelly to reschedule the Bangkok portion. She immediately responded to my message and reworked that portion of the trip; handling an issue promptly is so important. In spite of that last minute needed itinerary change, we loved every activity that Kelly planned and had an absolutely amazing time.

Each guide was amazing. Nam, Kate, and Feng were immensely knowledgeable, caring, fun, organized, and kind. They were able to answer literally anything we asked and constantly made sure we had plenty of water and were well cared for. Jon and his family at the Raunkaew-Yanon Family Home for the cooking class and culture experience welcomed us into their home and taught us so much. It was a beyond incredible experience. Chi Chi at the Elephant Nature Park was knowledgeable, fun, and a sweetheart. Lily who only transported us from and to the Bangkok airport on our last night and day was caring and sweet.

The activities and guides exceeded our expectations. We highly recommend Kelly for putting together the itinerary and setting up all of the activities and guides. The guides from the company in Southeast Asia were outstanding A++.

Hotel Reviews
Lancaster Bangkok Hotel
Bankok

Absolutely exquisite hotel. The rooms are lovely. The pool is beautiful. The restaurant menu is so good. The morning buffet breakfast was incredible. The gym had everything and there is a beautiful sauna and stream room. Only issue is the location is not great so we did not go outside the hotel when we works get back after our activities. But the hotel was so amazing that this was fine with us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
RatiLanna Riverside Spa Resort
Chiang Mai

Hotel was incredible. Room beautiful. Massages were outstanding. We did that twice. Breakfast buffet was amazing. Pool was gorgeous and pool bar was great. Restaurant for dinner and the buffet breakfast was outstanding.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
FCC Angkor by Avani
Siem Reap

Hotel was certainly 5-star for Cambodia, but more like 4-star for more developed countries. Food was good, but not amazing…same each day. Room was small for a 5-star hotel. The lobby and restaurant bar were outage so there was no inside seating to get away from the heat. Pools were small, but warm water, such was nice. There was a singer or dance group each evening which was nice. Located on the river, which was also nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Bangkok

These two activities were so unusual and fun. The railway market was a blast. The floating market was such an unexpected treat. We had fun buying different things.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Historical Ayutthaya Tour from Bangkok
Full Day Historical Ayutthaya Tour from Bangkok
Thailand

We loved each temple and site we visited. Nam was so knowledgeable and took such great care of us.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Grand Palace and Wat Phra Kaew Tour
Half Day Grand Palace and Wat Phra Kaew Tour
Bangkok

The Grand Palace was beautiful and exquisite.

Quality of Experience
Guides, Drivers and Staff
Transport
Overnight Stay at Elephant Nature Park (day 1) (Join-in Basis)
Overnight Stay at Elephant Nature Park (day 1) (Join-in Basis)
Chiang Mai

Elephant Nature Park is so special. Their treatment of the elephants is purely ethical. We learned so much. Overnight experience is a big recommend. Food is same each day and cafeteria quality only. I had a health emergency after dinner after all staff were gone. There was no mention in the introduction of what to do in an emergency. There should be accessible staff on site 24/7 who have first aid training and supplies. I got dizzy and my speech was slurred. It took 30 minutes for us to talk to an RN in the United States. Likely my blood pressure dropped from the heat. I could have been given electrolytes and some basic care. Chi Chi was an amazing guide!!

Quality of Experience
Lack of staff 24/7 is huge safety issue
Food
Guides, Drivers and Staff
Staff were amazing; however lack of staff 24/7 is an issue.
Transport
Overnight at Elephant Nature Park (day 2) (Join-in Basis)
Overnight at Elephant Nature Park (day 2) (Join-in Basis)
Chiang Mai

Chi Chi was so great. We loved our experience with the elephants. Per Day 1 review, huge issue that there is not available staff and first aid 24/7.

Quality of Experience
Same comments about lack of 25/7 staff on site and first aid
Food
Guides, Drivers and Staff
Transport
Full Day Chiang Mai City Tour with Monk Chat
Full Day Chiang Mai City Tour with Monk Chat
Chiang Mai

Kate is awesome! Knowledgeable and caring. We really enjoyed each site visited. Rickshaw was fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Half day Buatong Waterfall
Half day Buatong Waterfall
Chiang Mai

So fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Fun Cooking Experience With a Local Lanna Family
Half Day Fun Cooking Experience With a Local Lanna Family
Chiang Mai

This was such a beautiful surprise. SO much more than coming. Learn about Lanna history and customs. Walk through property to see the exotic trees and learn. Meet generations from the family.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tour to Angkor Thom and Angkor Wat
Full Day Tour to Angkor Thom and Angkor Wat
Siem Reap

Feng is so incredible. He shared not only any Cambodian history and Buddhism but shared his personal moving story. We loved our time with him. He took such good care of us. The sites were gorgeous.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Tour to Banteay Srei and Ta Prohm
Full Day Tour to Banteay Srei and Ta Prohm
Siem Reap

Beautiful sites!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Tonle Sap Lake Tour
Half Day Tonle Sap Lake Tour
Siem Reap

Very moving experience as the people living here have such awful living conditions and extreme poverty.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Apr 24, 2024
Dear Felice, Warm greetings from Kelly.Thank you so much for sharing your wonderful experience. It's so delighted to know that
Despite the last-minute changes, you thoroughly enjoyed every activity and have enjoyable and amazing time in Japan.
Your praise for each guide you encountered is wonderful to hear. Nam, Kate, Feng, Jon, Chi Chi, and Lily all contributed to making your trip memorable with their knowledge, care, and warmth. We're thrilled that the activities and guides exceeded... Read more

Dear Felice,

Warm greetings from Kelly.Thank you so much for sharing your wonderful experience. It's so delighted to know that
Despite the last-minute changes, you thoroughly enjoyed every activity and have enjoyable and amazing time in Japan.

Your praise for each guide you encountered is wonderful to hear. Nam, Kate, Feng, Jon, Chi Chi, and Lily all contributed to making your trip memorable with their knowledge, care, and warmth.

We're thrilled that the activities and guides exceeded your expectations, and we appreciate your high recommendation for our itinerary planning and coordination.

We are so sorry to know what happened with the health emergency you experienced and thanks a lot for your advice there should be accessible staff on site 24/7 who have first aid training and supplies. We have forwarded this to the hotel management and are hopeful that they will take steps to address and improve this issue.

Thank you again for sharing your detailed feedback, and we're delighted that you had such a fulfilling and memorable journey throughout Southeast Asia.

Wish you more wonderful adventures.

Best regards,
Kelly

A trip of a life time....
Norway | Apr 13 - Apr 19, 2024

Crystal
Crystal W.
Seattle, WA | Reviewed on Apr 21, 2024
Our trip was a blast; my partner and I had a great time. Flam was one of the most beautiful places we have ever seen. The Viking Village was a blast and very educational. If we could have changed something, it would have been to fly out of Bergen instead of taking an 8-hour train ride the day before when we had to take a 12-hour plane flight. If we visit again, we would love to cruise to all the sites instead of using so much land transportation. While it was beautiful to travel by... Read more

Our trip was a blast; my partner and I had a great time. Flam was one of the most beautiful places we have ever seen. The Viking Village was a blast and very educational.

If we could have changed something, it would have been to fly out of Bergen instead of taking an 8-hour train ride the day before when we had to take a 12-hour plane flight. If we visit again, we would love to cruise to all the sites instead of using so much land transportation. While it was beautiful to travel by train and bus, it took up a lot of time.

Hotel Reviews
Hotell Bondeheimen
Oslo

The rooms were great and the staff was excellent.

Authenticity & Character
The staff...
Location
Super close to all kinds of shopping.
Staff
Super kind and helpful.
Cleanliness & Comfort
Flåmsbrygga Hotel
Flåm

Great location, so beautiful. The front desk staff was excellent, and we had a great time at the onsite Pub.

Authenticity & Character
Location
Gourgous...
Staff
Very friendly and helpful.
Cleanliness & Comfort
Absolutely loved the room, it was nice a cozy.
Zander K Hotel
Bergen

Really disappointed in this hotel. The rooms are cold and stale. The area of town it is in, is not the best.

Authenticity & Character
Location
Staff
The best part of the stay.
Cleanliness & Comfort
Activity Reviews
Private Fjord Sauna experience
Private Fjord Sauna experience
Norway

The sauna was beautiful and the water was cold. It was a total blast!

Quality of Experience
Guides, Drivers and Staff
Staff was excellent.
Transport
Viking Day in Gudvangen
Viking Day in Gudvangen
Gudvangen

Staff was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Norway in a Nutshell Tour
Norway in a Nutshell Tour
Norway

Beautiful!

Quality of Experience
Guides, Drivers and Staff
Transport
Food and Culture walk in Bergen
Food and Culture walk in Bergen
Bergen

Very interesting and fun. Our guide was outstanding. We lucked out with some great weather.

Quality of Experience
Food
Guides, Drivers and Staff
The best guide ever!
Transport
Local specialist: Krista Muuk
Krista
Krista Muuk
Local specialist in Kristiansand | Replied on Apr 21, 2024

Hi Crystal!

Thank you so much for this amazing review! Sorry, that the stay in Bergen was not the best. But really great to hear that the overall experience was good and hope that you can explore more of Norway some day!

Wishing you all the best for your future travels!
Krista

My wife already wrote a comprehensive review,...
Jordan | Apr 9 - Apr 14, 2024

Sven
Sven D.
Kuwait | Reviewed on Apr 21, 2024
My wife already wrote a comprehensive review, including the hotels.
Several weeks before our trip, we reached out to Samir and asked what if there is an escalation to conflict. Samir assured us that Jordan, historically, was not affected.
Unfortunately, my worst fear regarding the trip came to pass. We were asleep when Iran bombed the zionist entity. I do not recall Samir reaching out to us to see if we were OK, how we were feeling/doing. That is a big disappointment. Even while doing the... Read more

My wife already wrote a comprehensive review, including the hotels.
Several weeks before our trip, we reached out to Samir and asked what if there is an escalation to conflict. Samir assured us that Jordan, historically, was not affected.

Unfortunately, my worst fear regarding the trip came to pass. We were asleep when Iran bombed the zionist entity. I do not recall Samir reaching out to us to see if we were OK, how we were feeling/doing. That is a big disappointment.

Even while doing the survey, the first hotel was not updated in the survey to the one we actually stayed at. I have no idea why the change was made and wonder if the Strand would have been better than the Sulaf Luxury hotel.

I loved the overall atmosphere of being in Jordan. As Kathy said, we bear some burden of blame because we did not check the hotels thoroughly enough, however the accommodations overall were a big disappointment. To the point where I question whether or not I would book with Kimkim again.

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Apr 25, 2024

Hello Sven
thank you for your time. and very sorry for any inconvenience happned to you during your trip.
Please accept our apologies. and hope that we would have the chance to serve you better iin near furture.

Be well and safe.
Samir

Our trip was perfect, everything was designed...
Galapagos Islands | Apr 12 - Apr 20, 2024

Mariela
Mariela G.
Costa Rica | Reviewed on Apr 21, 2024
Our trip was perfect, everything was designed so we just has to worry about enjoying our trip. Read more

Our trip was perfect, everything was designed so we just has to worry about enjoying our trip.

Hotel Reviews
Ikala Quito Hotel
Quito

Very nice hotel. Both times we stayed there was no electricity and that meant no internet, no hot water and no food. Besides from that, very friendly staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pillows
Hotel Galapagos Suites
Puerto Ayora

Beautiful cozy hotel. Very friendly staff. Breakfast is continental but good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Blackout curtains since there is a lot of light coming in from the street
Albemarle
Puerto Villamil

Great hotel and has a pool which made it so much better

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Ecuador

Our host Astrid was very nice and helpful. She was patient with us and answered all our questions. Lunch in the highlands was delicious.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit to the Charles Darwin Research Station
Visit to the Charles Darwin Research Station
Puerto Ayora

Learned lots of stuff, very interesting and Astrid our guide was very nice.

Quality of Experience
Guides, Drivers and Staff
Transport
Excursion to an uninhabited island
Excursion to an uninhabited island
Ecuador

We went to Barrolomé. We had a stop first with a little walk, it was at noon and there is no shade. The guide was making stops along the way to explain things but climbing steps at noon with no shade was terrible. Would be better if they explained on the boat so we could do the walk without stopping. The snorkeling part was amazing, wish we could have had more time.

Quality of Experience
Food
Bigger portions
Guides, Drivers and Staff
Transport
Snorkel at Los Túneles
Snorkel at Los Túneles
Ecuador

Best tour we had on our trip. The views are amazing, nice guide he even took photos and gave them to us. Captain even let me drive the boat for a while.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking & Snorkeling at Las Tintoreras
Kayaking & Snorkeling at Las Tintoreras
Ecuador

Nice activity. The guide was not very helpful though, wouldnt explain much and seemed king of mad. Beatifil views though and the penguins were amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on Apr 27, 2024
Mariela,
thank you so much for your feedback about your trip! I am happy to hear that you enjoyed the activities and hotels, and I am sorry that you were affected by the current power outages here in Quito! Hotels, restaurants, etc. are getting prepared as best as they can to handle the situation, and we hope that soon everything will be back to normal.
Looking at your photos, I can see that the four of you have spent a few memorable days on the islands, with lots of snorkeling, wildlife...
Read more

Mariela,
thank you so much for your feedback about your trip! I am happy to hear that you enjoyed the activities and hotels, and I am sorry that you were affected by the current power outages here in Quito! Hotels, restaurants, etc. are getting prepared as best as they can to handle the situation, and we hope that soon everything will be back to normal.
Looking at your photos, I can see that the four of you have spent a few memorable days on the islands, with lots of snorkeling, wildlife encounters, and laughter :)
Hopefully, you can return to Ecuador one day to explore other parts of the country as well!
All the best for you, María José, María del Carmen and Laura!
Warm regards,
Linda

KimKim For Travel, Liz is the Specialist for us
Australia | Apr 3 - Apr 20, 2024

Gordon
Gordon C.
Manhattan, NY | Reviewed on Apr 21, 2024
KimKim offers us great ideas and even helped us out in the middle of our trip. They kept an eye on us the entire time. and addressed any concerns we had. KimKim works with some great and knowledgeable vendors to help make the best of our experiences and excursions. Not enough can be said about Liz, our travel planner. At the very beginning of planning, we had been in touch with a few other travel companies. After talking with Liz a couple of times, there was no other companies involved. We... Read more

KimKim offers us great ideas and even helped us out in the middle of our trip. They kept an eye on us the entire time. and addressed any concerns we had. KimKim works with some great and knowledgeable vendors to help make the best of our experiences and excursions.

Not enough can be said about Liz, our travel planner. At the very beginning of planning, we had been in touch with a few other travel companies. After talking with Liz a couple of times, there was no other companies involved. We could tell she IS the expert we were going to use. She took her time, because we had never been to Australia before and wanted a good "taste" of what Australia has to offer. Australia has a lot to offer, and Liz helped us narrow down where and what we could do in 16 days.
During our travels, if we had a question, she was there to answer it or find out what could be done to correct it. Most travel agents wouldn't be there throughout a vacation to make sure we were having the experience we expected. Liz was always quick to follow up with us. We appreciate all she did throughout the entire process of planning and then executing.
Need a travel company? Use KimKim.
Neen a travel specialist? Liz is the right person and expert.

Thank you, Gordon Cable
April 3-20, 2024. Australia Trip. Sydney, Ayers Rock, and Port Douglas areas.

Hotel Reviews
Parkroyal Darling Harbour
Sydney
Authenticity & Character
Location
Great location, just off Darling Harbour. Wonderful staff. Not too far from the Opera House and The Rocks.
Staff
Extremely helpful.
Cleanliness & Comfort
Port Douglas Peninsula Boutique Hotel
Port Douglas

Located just across from the beach and a short walk to the city center. Nice pool and good breakfast. Just wish the bar area was open later.

Authenticity & Character
Very nice staff and pool area.
Location
Located across from 4 Mile Beach and walking distance into the city center.
Staff
Good, caring people.
Cleanliness & Comfort
Always short on towels. Bar closed after lunch. Bed was comfortable and had a kitchen area, which was nice to have,
Desert Gardens Hotel
Yulara

We were only there for an overnight stay. Nice facility and friendly staff. The Room were very nice and clean. Has a pool, but we didn't have time to use it. Others in the pool were enjoying it.

Authenticity & Character
The place had an Aboriginals feel to it.
Location
Close to Ayers rock
Staff
Very helpful and friendly
Cleanliness & Comfort
Clean, Updated and had all the amenities we needed.
Activity Reviews
Afternoon Panoramic Sydney Sights
Afternoon Panoramic Sydney Sights
Sydney

Driver was friendly and knew the areas we went past or stopped at. a good taste of Sydney and provided ideas ot things to do or place to go.

Quality of Experience
Guides, Drivers and Staff
Our driver was wonderful. Wish I could remember his name. Sorry...
Transport
Comfortable bus. Loved to small group.
A Night at Field of Light
A Night at Field of Light
Uluru

We had a beautiful clear night to see all of the stars. The sky just lit up. The bugs in April are quite annoying until the sun goes down. Buy a head netting to keep them off of your face. Once the sun goes down, they all disappear. Beautiful vies of Ayers Rock

Quality of Experience
The lights are spectacular. We had never seen anything like that before. The food was really good with a nice variety. Very enjoyable evening. The rest rooms need something!!
Food
good variety for everyone.
Guides, Drivers and Staff
the gentleman who gave pointed out the stars and constellations was very knowledgeable and easy to understand. The dinner staff was great,
Transport
Just a short drive from the hotels
Morning Camel to Sunrise
Morning Camel to Sunrise
Australia

What a great time riding the camels. We had the early morning ride, watching the sunrise and seeing Ayers Rock. We beat the bugs for most of the trip. Again, We suggest netting to cover your head.

Quality of Experience
We had more fun than expected. We had no idea what to expect. Just to ride a camel? Who doesn't want to do that!
Food
Just a Good cup of coffee and bread when you're finished with the ride. Enough for us.
Guides, Drivers and Staff
Our guides were very helpful and easy to talk with. Funny stories along the way. You have to do this if you're out there.
Transport
Easy pick up at the hotel and short ride to the camels
Welcome to Port Douglas
Welcome to Port Douglas
Port Douglas

Had our share of rain, but that's nature. Nice area. Couldn't figure out what restaurants were going to be open because they would be open one day and closed the next. Beautiful drive from the Cairnes airport to Port Douglas along the water.

Transport
We secured our own transportation from the airport.
Hartleys Crocodile Adventures Admission and Breakfast with Koalas
Hartleys Crocodile Adventures Admission and Breakfast with Koalas
Port Douglas

So much to do. A lot of Crocs. Eating and getting up-close with the Koala bear was interesting. Many different animals and reptiles to see.

Quality of Experience
Guides, Drivers and Staff
Drivers were on time and very friendly.
Transport
Full-Day Great Barrier Reef & Coral Cays Boat Tour
Full-Day Great Barrier Reef & Coral Cays Boat Tour
Port Douglas

Had to cancel, dues to the weather. This was a bucket list for us. Was not the company's fault. Blame nature. I hate to give it a rating, but the system would let me move forward with the reviews.

Full-Day Kuranda Rail & Skyrail - Gold Class
Full-Day Kuranda Rail & Skyrail - Gold Class
Australia

Due to weather, the rail was cancelled. The sky rail was great and the views were spectacular. The waterfall was roaring, due to all the rain that had come down the previous days.

Quality of Experience
4 stars only due to the rail not running.
Guides, Drivers and Staff
Transport
Full Day Blue Mountains Hike the World Heritage
Full Day Blue Mountains Hike the World Heritage
Sydney

It's called Blue Mountains for a reason. The beautiful blue tones the area gives off.

Quality of Experience
The hike is beautiful, but not for out of shape people. The trails need to be marked better and the maps updated to show ALL paths and roads.
Food
had a sandwich. Could have used a couple of napkins.
Guides, Drivers and Staff
Our guide Chris was wonderful. He was very knowledgeable, friendly, and easy to talk with. Use a small group tour if you go.
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 25, 2024

Thank you thank you for such amazing review. We really appreciate the feedback !! I am glad you felt like we had good ideas and we were able to support you during the trip.

It was very nice to work with you all, and I truly hope we can have the opportunity to work together again. I know you had some weather that affected your snorkeling and I only wish I had control over the weather :) But that one is tough..

Thank you again and hope to work with you again.
Cheers
Liz

We had an amazing trip! The resorts were terr...
Costa Rica | Apr 6 - Apr 13, 2024

Mike
Mike M.
Hartford, CT | Reviewed on Apr 20, 2024
We had an amazing trip! The resorts were terrific. All the activities were fun and exciting and everything went seamlessly. We especially loved the white water rafting in La Fortuna. Kimkim delivered on another amazing and memorable family trip for us! Read more

We had an amazing trip! The resorts were terrific. All the activities were fun and exciting and everything went seamlessly. We especially loved the white water rafting in La Fortuna. Kimkim delivered on another amazing and memorable family trip for us!

Hotel Reviews
Volcano Lodge, Hotel & Thermal Experience
San Carlos, Alajuela
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Mariposa Hotel
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Whitewater Rafting on the Balsa River, Class II-III
Whitewater Rafting on the Balsa River, Class II-III
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Ocean Kayaking & Snorkeling
Ocean Kayaking & Snorkeling
Manuel Antonio
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & La Fortuna Waterfall
Arenal Volcano Hike & La Fortuna Waterfall
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure
Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Sukia Nighttime Nature Walk
Sukia Nighttime Nature Walk
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Apr 21, 2024

Hola from Costa Rica, Mike,

That's fantastic to hear! It sounds like you had an incredible time full of adventure and relaxation.

We're thrilled that Serendipity Adventures could help make your family trip unforgettable.

Thank you for sharing your experience with us!

Pura Vida!
Bryan León,
Serendipity Adventures, Costa Rica🌋

Overall wonderful trip.Main issue is dealing...
Spain | Apr 8 - Apr 19, 2024

P
Philip Z.
Chicago, IL | Reviewed on Apr 20, 2024

Overall wonderful trip.
Main issue is dealing with train stations in Spain. Not intuitive.
But we figured it out and enjoyed our time immensely.

Local specialist: Dalia Bouzerar
Dalia
Dalia Bouzerar
Local specialist in Spain | Replied on Apr 22, 2024

Thank you Phillip for your kind words!
It was such a treat meeting the two of you and accompanying you on your visit to the family-run Iberian pig farm. It was a pleasure planning this Spring trip through Spain for you (including a Sevilla Spring fair experience!).
I wish you the best in your future travels and should you ever wish to come back to Spain or Portugal, it would be my pleasure to work with you again.

Warm regards,

Great trip and responsive to our requests
The Netherlands | Apr 14 - Apr 18, 2024

Laura
Laura G.
Newark, NJ | Reviewed on Apr 20, 2024
Mieke did a wonderful job creating an itinerary for our family! She was very responsive before and then during our trip, especially when rain interfered with our bike trip to Keukenhof. We loved staying in Haarlem and the Hotel Malts was wonderful. All in all, a fabulous vacation! Read more

Mieke did a wonderful job creating an itinerary for our family! She was very responsive before and then during our trip, especially when rain interfered with our bike trip to Keukenhof. We loved staying in Haarlem and the Hotel Malts was wonderful. All in all, a fabulous vacation!

Hotel Review
Hotel Malts
Haarlem

Hotel Malts is a lovely hotel in the center of Haarlem, which is a charming bike and pedestrian friendly city. Henk and Annemarie are wonderful hosts. The highlight of our stay was the delicious daily breakfast: croissants, cheeses, hard and soft boiled eggs, yogurt, cappuccino, and fresh squeezed orange juice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Amsterdam - Grand Dutch Food Tour
Amsterdam - Grand Dutch Food Tour
The Netherlands

We started with apple pie in a traditional brown cafe and went on to have Indonesian food, stroopwafels, etc. Spending time with a local (Ferry!) was the best.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in The Netherlands | Replied on Apr 23, 2024

Thank you so much for your kind words, and for being flexible when bad weather hit the country. You have made the best of the alternative plan. It was lovely seeing your pictures every once in a while, looks like you have enjoyed a lot! It was a pleasure hosting your trip here:)
Wishing you all the best,
Mieke

Wonders of Jordan in 5 Days
Jordan | Apr 9 - Apr 14, 2024

Kathy
Kathy D.
Kuwait | Reviewed on Apr 20, 2024
Overall we had a delightful time in Jordan. We saw all the sights we wanted to given the time we had. It was a busy 5 days. Majed, our driver, was fantastic. He gave us good advice, helped us with some of the locals who did not have good english. He got us guides at a few of the stops we made and was also a resource for our questions. We had decision making power to an extent and made some choices in the moment to make sure we got to see everything we wanted to. He was personable and a safe... Read more

Overall we had a delightful time in Jordan. We saw all the sights we wanted to given the time we had. It was a busy 5 days. Majed, our driver, was fantastic. He gave us good advice, helped us with some of the locals who did not have good english. He got us guides at a few of the stops we made and was also a resource for our questions. We had decision making power to an extent and made some choices in the moment to make sure we got to see everything we wanted to. He was personable and a safe driver. (The Turkish coffee was a bonus!)
Somehow, through some of our fault and a miscommunication through our initial phone call with the representative I think in the US, we did not have the accommodations at the caliber we are used to. The hotel in Amman was ok, our room was clean but the hallway had room service dishes in it for over 24 hours. Breakfast was ok but the coffee was terrible and we were charged for the cappucinos we ordered instead.
The hotel in Petra was barely a 3 star, and old and dated. We were on a non smoking floor but the room had been smoked in and the air conditioning was barely adequate.
The Wadi Rum accommodations were not good at all. We stayed in the Captain's camp which looks really good on the website. The first bubble tent we were given had a dirty bathroom, it had not been cleaned since the last guest. The front desk man barely spoke english so Majed explained for us. We were moved to another tent, and it was slightly better, but the tea cups in the room had been used and had not been replaced. We were the only non Arabic guests in the camp.
After dinner which was really good, we went back to our tent and the music was quite loud from the main area. The next morning, there was no hot water. I understand if the water is heated throughout the day but no one told us. We would have showered in the evening when the water was hot if we had known.
Our final accommodation at the dead sea, the Holiday Inn Resort was lovely. We had excellent service everywhere in the hotel. The dinner and breakfast buffets were fantastic and all dishes had an ingredient list which was great! They even had gluten free bread in the morning for me as I am intolerant.
We have used Kim Kim in the past and even the 3.5 star accommodations on that trip were excellent. I think in future we would consider using them again however, be much more discerning with the hotels and ensure 4 star at minimum.

Hotel Reviews
Strand Hotel
Amman

This hotel was not part of our program. We cannot comment on it.

Petra Palace
Wadi Musa, Petra

The sign outside the hotel says 3 stars from Jordan. Our room was clean, which is the most important part. But the hotel smelled like cigarette smoke almost everywhere. It is very dated and could use renovations.

Authenticity & Character
Renovate the hotel.
Location
Staff
Cleanliness & Comfort
The room was clean, but everything from the lobby onward smelled too much of smoke.
Captain Camp - Rum Valley
Disi

Room was not clean - the bathroom even still had shaving whiskers on the sink. We were moved to another room, but in this one the coffee/tea cups were dirty. There was no cold water in the evening and no hot water in the morning for showering. This was a camp where we were the only non-Arabic people. Supper was great, but knowing that culturally many many people smoke is important to know because we had people all around us smoking. Supper was BBQ done underground and we saw the meat and rice being taken out. That was amazing! The camp lights prevented us from seeing many stars.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clean the bathrooms and do not leave dirty cups in guest rooms.
Holiday Inn Dead Sea Resort
Sweimah

Clean. Amazing staff. Buffet restaurant had a huge selection, including gluten free.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan

Our greeter was efficient but did not explain much or engage in conversation. D

Quality of Experience
Guides, Drivers and Staff
Transport
Amman-Jarash-Ajloun-Amman city tour
Amman-Jarash-Ajloun-Amman city tour
Jordan

Jarash was our favourite! The Roman Ruins are so well preserved (keeping in mind they are 2000 years old) and even have the largest fountain besides the Trevi fountain!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra

Our guide Mohammed was super helpful and took lots of pictures for/of us. His English was excellent and he had lots of knowledge to share. And he bought us coffee. And made very good suggestions for gifts to buy.

Quality of Experience
Guides, Drivers and Staff
Transport
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan

Be prepared to get sand between your toes!

Quality of Experience
Guides, Drivers and Staff
Transport
You are on a bench in the back of a truck, it is windy and sandy. But the things we saw and the sunset made the ride worth it.
Bethany ( Baptism site)
Bethany ( Baptism site)
Jordan

This was something we wanted to do and added it to the trip. You have to go in a group and ride a bus into the site and then there is about an hour (broken up) of walking. It was 30 degrees and sunny so make sure to have plenty of water and sunscreen.

Quality of Experience
Seeing the site where John did his baptisms and where Jesus was baptized was a moving experience.
Guides, Drivers and Staff
The guide was very accommodating for us.
Transport
Amman-Madaba-Mount Nebo-Karak-Petra
Amman-Madaba-Mount Nebo-Karak-Petra
Jordan

Unfortunately the church in Madaba is undergoing repairs. But the mosaic was really cool!

Quality of Experience
Food
There was no food provided
Guides, Drivers and Staff
Transport
Petra By Candle Light
Petra By Candle Light
Jordan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Apr 25, 2024

Hello Kathy .
Thank you for yoru time . very sorry for any inconvenience you encountered during your trip. i hope to be able to serve you better in furture.
Be well and safe.
Samir

A truly memorable family trip to Morocco
Morocco | Apr 7 - Apr 13, 2024

Kirsten Bak
Kirsten Bak N.
the United Arab Emirates | Reviewed on Apr 20, 2024
This is the first time we booked a vacation via KimKim and we mainly did it, for peace of mind when traveling with small kids. It was also our first trip to Morocco and we were all very excited about the fact that we were planning to visit more than one city, knowing everything was taken care of. We had the same guide/driver, Hisham, throughout the trip and he made sure we were comfortable throughout the entire journey, as we went to Fes, Rabat, Casablanca and Marrakech. There were many... Read more

This is the first time we booked a vacation via KimKim and we mainly did it, for peace of mind when traveling with small kids. It was also our first trip to Morocco and we were all very excited about the fact that we were planning to visit more than one city, knowing everything was taken care of.

We had the same guide/driver, Hisham, throughout the trip and he made sure we were comfortable throughout the entire journey, as we went to Fes, Rabat, Casablanca and Marrakech.

There were many highlights, however I would very much like to name a few..
1. I loved the Riads in Fes and Marrakech... especially Riad Farouzi with its wonderful staff
2. The local guides in Fes and Casablanca... both very knowledgeable and interesting
3. The old Roman city in Volubilis, so very much different to rest of the Morocco we saw
4. But most of all I would like to highlight the fact that we were traveling during the last few days of the holy month Ramandan and the Eid al-Fitr and still we got the best tourguides that we could have asked for

Hotel Reviews
Riad Farouzi Fes
Fes

Everything about this Riad is great. Especially the kind staff, the amazing food, the mood, beautiful room and location near the medina. We were very happy whit the choice of accommodation.

Authenticity & Character
Charming and beautiful
Location
Near the Medina
Staff
Loved the staff and their happy spirits. Especially with our youngest son
Cleanliness & Comfort
Very comfortable rooms
Riad La Croix Berbère Luxe
Marrakech

Very nice Riad, with kind staff, however a bit noisy

Authenticity & Character
Beautiful rooms and charming interior
Location
Fairly close to the medina but inconvenient with parking and luggage
Staff
The staff was very helpful and tentative
Cleanliness & Comfort
I liked the roof top for breakfast the experience
Atlas Sky Airport
Nouaseur

Close to the airport, super friendly portier. However it was very noisy and the shower didn't work.

Authenticity & Character
The showe did not work and we were missing a few things like towels, toilet paper etc. and we had to remind the reception several times to get it.
Location
Very convenient for the last night, close to the airport
Staff
Very kind staff and helpful with the luggage.
Cleanliness & Comfort
Noisy
Hotel des Oudaias
Rabat

It was a good location, but the rooms were dirty and the beds uncomfortable

Authenticity & Character
Not charming and a bit more French style than Moroccan.
Location
Fairly close to the shore and nice restaurants
Staff
Not much contact so not many commends about the staff
Cleanliness & Comfort
The veds very very hard and uncomfortable and the rooms were quit dirty. We only had a single night at the hotel and hence we did not mind that much. However I would not be able to spend a week in the rooms
Activity Reviews
Guided Tour of Fes
Guided Tour of Fes
Fes

We loved our local guide in Fes, who were our favorite. He knew a lot about the history and we learned about the history, the monarchy, politics, architecture and culture of Morocco. Especially the Jewish Quarter was very exicting. He was very kind to the kids and patient.

Quality of Experience
The information level and knowledge was very high. I also liked the personal stories and opinions.
Guides, Drivers and Staff
Very kind and family friendly local guide. He were great at talking to the kids and engaging them
Transport
It was a long walk, but we had our driver waiting for us to take us home
Fes to Rabat via Volubilis and Meknes
Fes to Rabat via Volubilis and Meknes
Morocco

Volubilis was very exciting. We love history and this was just down our alley

Quality of Experience
The ruins were amazing
Guides, Drivers and Staff
Kind local guide, but not very knowledgable. I knew more about the flowers than the ruins
Transport
Guided Tour of Marrakech
Guided Tour of Marrakech
Marrakesh

The guidede tour was very nice. I liked the red thread through out all of the Imperial Cities with the walls surrounding the medinas, the Jewish quarter, the king palaces etc. With the help from our guide I found some lovely carpets and we were invited to see places that we otherwise would not have found ourselves. Compared to Fes, we found Marrakech a bit overcrowded and touristic. However it was Eid and happy days.

Quality of Experience
The guide and the feeling of life in the medina
Guides, Drivers and Staff
I liked walking around with our tourguide. In Fes and Casablanca we met with local guides and I appreciated some time in Marrakesh with our guide and drivers for the tour.
Transport
A bit of walking but very interesting. The motorbikes in the medina however made it difficult to walk around with the kids
Free Morning in Marrakech
Free Morning in Marrakech
Marrakesh

It was very lovely to have some time for ourselves, enjoying the city and plan the day in our own speed. I had under estimated the program with three minors and they were very tired by the end of our vacation. So for my next trip I would arrange more days like these and then skip some cities. However I regret nothing about our plan.

Quality of Experience
Nice and quit morning.
Food
We found some lovely restaurants and cafes
Guides, Drivers and Staff
We had good time to just enjoy an icecream and lunch on a rooftop restaurant
Transport
No need for transport. Just walking around Marrakesh
Driving Tour of Casablanca
Driving Tour of Casablanca
Casablanca

I love Casablanca and our local guide who took the time even though it was eid. He was very passionated and tought us much about Morocco, the culture and history.

Quality of Experience
It was nice to see the old town and the amazing architecture in the city
Guides, Drivers and Staff
Very pleasant experience with the guide, who was also good with our youngest son
Transport
I liked that we were driving from place to place. It was a nice mix of walking and driving
Afternoon Guided Tour of Rabat
Afternoon Guided Tour of Rabat
Rabat

We were so tired and ready to relax when reached Rabat, but I am so happy that our guide insisted on showing us the Hassan Mosque and Mohammed V Mausoleum.

Quality of Experience
Guides, Drivers and Staff
Transport
Not too much walking
Local specialist: Sharon Louthian

Had an amazing trip to Rio
Brazil | Apr 11 - Apr 17, 2024

Paul
Paul B.
Zion, IL | Reviewed on Apr 20, 2024

Had an amazing although short trip to Rio. Alberto was a fantastic knowledgable guide and I truly appreciated his fluent English. Also thanks to Sara for preparing a detailed plan to see all the major sights and some of the more unique ones. I truly enjoyed this trip.

Local specialist: Sara Martinel
Sara
Sara Martinel
Local specialist in Rio de Janeiro | Replied on Apr 21, 2024

Bom dia Paul!

I'm happy to know that this wonderful city was able to welcome you with its best side and that the contribution of our agency was useful in this!
Thank you for taking the time to write the review!

sunny greetings from Rio
Sara

What a great trip to Vietnam and Cambodia!
Vietnam | Mar 31 - Apr 12, 2024

Tristan
Tristan S.
Belgium | Reviewed on Apr 20, 2024
We had a great trip to Vietnam and Cambodia
Trang made great efforts to adapt the trip to our needs with multiple changes before we decided on the final trip
We first explored Hanoi and surroundings with our guide Ky : Hanoi city, biking and hiking in the rice fields around Puo Luong, and Ha Long bay. Ky is a really enthusiastic and dynamic guide 😉, Be sure to ask him if you can to hike and explore the north of Vietnam
Then we flew to Siem Reap and discovered the wonderful temples of...
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We had a great trip to Vietnam and Cambodia
Trang made great efforts to adapt the trip to our needs with multiple changes before we decided on the final trip
We first explored Hanoi and surroundings with our guide Ky : Hanoi city, biking and hiking in the rice fields around Puo Luong, and Ha Long bay. Ky is a really enthusiastic and dynamic guide 😉, Be sure to ask him if you can to hike and explore the north of Vietnam
Then we flew to Siem Reap and discovered the wonderful temples of Angkor, and an elephant retreat , with guide Bun. Bun did a wonderful job at introducing the Cambodian culture, which is very different from Vietnam, he is very knowledgeable and his English is excellent which made communication very easy.
And finally, we flew back to Vietnam, to Hoi An.
We discovered this wonderful little city with our guide Hân: The ancient town, the many lanterns , the rice fields and the coconut plantations. Both his English and French are excellent and he was also very helpful during these few days, a lovely person.
With our 12 day trip, we only discovered a tiny portion of these wonderful countries that offer many more possibilities for exploring their fascinating cultures
Transportation with our own dedicated minivan and driver was always at a very high-level
Hotels were exactly what we asked for
Thumbs up 👍🏻 for the organization, highly recommended

Activity Reviews
Hanoi - Halong Bay Cruise - Overnight on boat
Hanoi - Halong Bay Cruise - Overnight on boat
Ha Long Bay

Halong Bay is certainly worth exploring as a natural wonder, but the massive amount of tourists makes this a little bit of a lesser experience for us. I would advise exploring the alternatives around it as you will probably encounter less tourist

Quality of Experience
Food
Transport
Pu Luong - Hanoi
Pu Luong - Hanoi
Pu Luong Nature Reserve

Still a lesser known region, so you get to see some magnificent rice fields with almost no tourists. This is a certainly an interesting place when the rice fields up north are not yet planted like in these months of April and May

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Siem Reap – Phnom Kulen – Elephant Forest
Siem Reap – Phnom Kulen – Elephant Forest
Siem Reap
Quality of Experience
Guides, Drivers and Staff
Transport
Siem Reap - Angkor tour
Siem Reap - Angkor tour
Siem Reap
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Phare Circus Show
Siem Reap
Local specialist: Trang NGUYEN
Trang
Trang NGUYEN
Local specialist in Hanoi, Vietnam | Replied on Apr 21, 2024
Hi Tristan,
Thank you so much for your valuable feedback and your kind words! It was my absolute pleasure to accompany you and your family on your Vietnam and Cambodia journey. I am so happy that your family enjoyed the trip. Your happiness is what makes my job so fulfilling. I have passed on your compliments to our tour guides, drivers, and our operation team who will be delighted to know they made your trip memorable!
Wishing you and your family all the best in life, filled with many more...
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Hi Tristan,
Thank you so much for your valuable feedback and your kind words! It was my absolute pleasure to accompany you and your family on your Vietnam and Cambodia journey. I am so happy that your family enjoyed the trip. Your happiness is what makes my job so fulfilling. I have passed on your compliments to our tour guides, drivers, and our operation team who will be delighted to know they made your trip memorable!
Wishing you and your family all the best in life, filled with many more happy and meaningful moments. I do hope to have a chance to accompany you on your next adventure in Asia!
Warmest greetings from Vietnam,
Trang

Great trip
Portugal | Apr 6 - Apr 13, 2024

Kimberly
Kimberly M.
Amesbury, MA | Reviewed on Apr 20, 2024

We had a great trip to Lisbon and Porto. Pedro was great at helping us plan and available for questions in advance of the trip. 5 star private group experience. We left time to explore on our own as well,

Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Apr 22, 2024

Dear Kimberly,
Thank you so much for your review - it was a pleasure to welcome you in our lovely country.
Safe Travels :)
Your friend in Portugal - Pedro

Family Holiday to Thailand
Thailand | Mar 30 - Apr 13, 2024

Kathryn
Kathryn H.
United Kingdom | Reviewed on Apr 19, 2024
Overall we had a fantastic holiday to Thailand, apart from the last few days in Phuket. The guide that we had in Bangkok (Watson) was great and really knowledgeable. Arti in Chiang Mai was our favorite guide, she had fantastic English and really good knowledge and stories of all the places we visited.
The hotel in Chiang Mai was great location, nice pool and the rooms were all good, however the breakfast was really poor quality and very limited would not recommend that to people on this...
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Overall we had a fantastic holiday to Thailand, apart from the last few days in Phuket. The guide that we had in Bangkok (Watson) was great and really knowledgeable. Arti in Chiang Mai was our favorite guide, she had fantastic English and really good knowledge and stories of all the places we visited.
The hotel in Chiang Mai was great location, nice pool and the rooms were all good, however the breakfast was really poor quality and very limited would not recommend that to people on this basis.
Ko Samui was nice and hotel was fine as we were only there a couple of nights and all the activities worked well, sadly the sea around the hotel wasn't ideal as it was really murky and no wildlife visible we only saw tropical fish and corals on our boat trip. If we had stayed longer we would probably have wanted to stay in a different place.
Phuket sadly was really disappointing we thought that we were staying in Phuket old town as the description of the hotel and what we would be able to see and do made out that we were close, however on arrival we were on the other side of the peninsula to Phuket town in Patong and was really not a nice area, the beach was really busy and not very clean, it was overly touristy and full of bars, and the red light district which wasn't ideal with a family.

Activity Review
A Day trip to Doi Inthanon National Park!
A Day trip to Doi Inthanon National Park!
Chiang Mai
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Apr 25, 2024

Hi Kathryn,
Thank you so much for the review.
I'm happy that you had a great time mostly.
I appreciate for taking the time.
Best,
Tina