Kimkim Trip Reviews

4.8
Based on 14,359 ratings
Read 14,359 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Sharon took memories I had as a kid and created a trip I will always treasure.
Morocco | Apr 1 - Apr 7, 2024

Claudia
Claudia M.
Sunnyvale, CA | Reviewed on Apr 14, 2024
Sharon took memories I had as a kid living in Morocco and created a 7-day trip that was beautiful. She was helpful at every turn and a pleasure always to communicate with. 45 years is a long time to be away so this reunion trip was a big deal. The trip went off without a hitch.
Sallam picked up me and my husband and my brother and sister-in-law in Asilah and took us off highway through gorgeous countryside, shared a lot of history with us which I loved, and provided an amazing soundtrack. We...
Read more

Sharon took memories I had as a kid living in Morocco and created a 7-day trip that was beautiful. She was helpful at every turn and a pleasure always to communicate with. 45 years is a long time to be away so this reunion trip was a big deal. The trip went off without a hitch.
Sallam picked up me and my husband and my brother and sister-in-law in Asilah and took us off highway through gorgeous countryside, shared a lot of history with us which I loved, and provided an amazing soundtrack. We made some great stops along the way to Fes, Merzouga, Boumalne Dades and Marrakesh, fed monkeys apple and peanuts, visited an underground waterway, dressed up in traditional costume, took a walk in an oasis, visited cooperatives, and had an incredible tours in Fes with Said and Sallam in Marrakech.

It was a special trip for me with my husband and family. A memory trip, both old and new. Thank you!

Activity Review
Guided Tour of Fes
Guided Tour of Fes
Fes

Said gave a brilliant tour! Incredibly interesting and complete. Learned so much walking through the medina, visiting cooperatives, places of interest. Said also took us to a lovely spot for a bite to eat. I definitely recommend this tour. Fes is an a city with an incredible history and spirit.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sharon Louthian

Wonderful trip!
Morocco | Apr 6 - Apr 13, 2024

S
Simone R.
Spain | Reviewed on Apr 14, 2024
Ayoub was our wonderful guide and driver. He loves his country and being of service. We were is great hands during the entire trip. At one point my glasses broke and he found a shop to try and fix them. He really was amazing and thought of everything! Read more

Ayoub was our wonderful guide and driver. He loves his country and being of service. We were is great hands during the entire trip. At one point my glasses broke and he found a shop to try and fix them. He really was amazing and thought of everything!

Hotel Reviews
Riad Mokhtar Tanger
Tangier
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen

Wonderful, the roof top terrace was amazing! The breakfast, staff....all amazing. Highly recommend this Ryad!

Authenticity & Character
Location
Staff
The staff made reservations for us at a restaurant and we had a beautiful table.
Cleanliness & Comfort
Riad Salam Fes
Fes

The is Ryad is simply beautiful. We stayed for 4 night and were treated like queens.

Authenticity & Character
It doesn't get more Authentic than this!
Location
Staff
the staff at this Ryad was outstanding! A big shout out to Lina and the wonderful gentleman that served us breakfast each morning.
Cleanliness & Comfort
Activity Reviews
Guided Tour - A Stroll Through the Azure Dreams
Guided Tour - A Stroll Through the Azure Dreams
Chefchaouen

Very informative, we especially enjoyed seeing the community ovens and the public Haman.

Quality of Experience
Guides, Drivers and Staff
Transport
Journey of Colours: Roman Ruins of Volubilis, Moulay Idriss & Meknes
Journey of Colours: Roman Ruins of Volubilis, Moulay Idriss & Meknes
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Unlock the Secrets of Fes: A Full-Day Guided Sightseeing Experience
Unlock the Secrets of Fes: A Full-Day Guided Sightseeing Experience
Fes

Our guide was Charif and he was amazing. Charif is Moroccan and is well traveled, he has lived in several placed in Europe. This made him a very unique guide. He was able to explain the history of Morocco, the politics and religions and compare it to other cultures. it was such a pleasure to send the day with him. Not only is he a very kind man, we learned so much!!! He was disappointed that we were did not have time to see everything he wanted to show us (our fault as we took a lot of time buying a carpet) so he really wanted to take us the next day as well to see how they make the Argan oil, very generous. We spend a wonderful day with him.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Cooking Class in Fes
Private Cooking Class in Fes
Fes

This was a wonderful experience. First we went with Lina to the market to collect all the food. After that we returned to the Ryad Salam to prepare it by the pool with the amazing Chef Amina, and Lina. And after that we ate more food then we would like to admit. Admittedly, after the market experience we were pretty tired but I am glad we all cooked together. I can't really say enough about the joyful experience we had with Lina and Amina. Amina gave us both Moroccan names and she was just delightful. Lina taught us all about the Moroccan food and the customs. She worked tirelessly to ensure we had a good experience and we did!

Quality of Experience
Guides, Drivers and Staff
Transport
A Journey of Well-being: Immerse Yourself in the Hammam Spa of Fes
A Journey of Well-being: Immerse Yourself in the Hammam Spa of Fes
Fes

We both had great massages and hammers that were wonderful.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to the Ahinajen Berber Village for Livestock Herding in the Atlas Mountains
Day Trip to the Ahinajen Berber Village for Livestock Herding in the Atlas Mountains
Morocco

This was a very special day for us. We drove up to a berber village about an hour from Fes. We had snacks and then a long walk and lunch with a family. They could not have been more welcoming and warm. They were so happy we were there and we were very honored to be there. It was a total love fest! Ayoub, our driver said many people do not stay in Fes long enough to do this activity but if you have time it is a very powerful experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Apr 14, 2024

Hi Simone,

Thank you so much for your glowing review! We're thrilled to hear that Ayoub made your trip truly memorable with his dedication and attention to detail. We'll be sure to pass along your kind words to Ayoub, as they will undoubtedly brighten his day. We hope to welcome you back for another unforgettable adventure soon!

Best Wishes,
Abdel

If you’re looking for convenience, Kimkim is ...
Vietnam | Apr 5 - Apr 13, 2024

Susan
Susan L.
Newark, NJ | Reviewed on Apr 14, 2024

If you’re looking for convenience, Kimkim is the way to go. Our local contact for Vietnam, Ashley, was always there for us. She helped us to plan our itinerary and the accommodations and transfers were excellent. During the trip, she was responsive to all of our questions. We highly recommend.

Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Apr 16, 2024

Dear Susan,
Thank you so much for taking the time to write us feedback. I am really happy to read that you enjoyed your time in Vietnam and that I was able to be part of your memorable vacation!
Thank you again for choosing our company and we hope to see you again!
Best wishes!
Ashley

I have traveled a lot but…..
Morocco | Apr 6 - Apr 13, 2024

Deborah
Deborah S.
Spain | Reviewed on Apr 14, 2024

I have traveled a lot but this was the first time I used a service like this, I loved it!! Our driver Ayoub was awesome!! He was always on time or early, he wouldn’t let us lift a finger and offered many services abound and beyond. We could text him day or night and he would respond immediately. In fact the entire KimKim team responded immediately through the whole process including planning the trip. I would highly recommend KimKim and the Morocco experiences they provide. Thanks Ayoub!

Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Apr 14, 2024
Hi Deborah, Thank you so much for sharing your experience with us! We're thrilled to hear that your first time using our service was such a success. Ayoub and the entire KimKim team take great pride in providing exceptional service and ensuring that every aspect of your trip is seamless and enjoyable. It's wonderful to hear that Ayoub went above and beyond to make sure you had a fantastic experience, from being punctual to offering additional services and being available around the clock. We... Read more

Hi Deborah,

Thank you so much for sharing your experience with us! We're thrilled to hear that your first time using our service was such a success. Ayoub and the entire KimKim team take great pride in providing exceptional service and ensuring that every aspect of your trip is seamless and enjoyable. It's wonderful to hear that Ayoub went above and beyond to make sure you had a fantastic experience, from being punctual to offering additional services and being available around the clock. We truly appreciate your recommendation and look forward to welcoming you back for more unforgettable experiences in Morocco!

Best Wishes,
Abdel

A very well planned and enjoyable trip to Thailand!
Thailand | Apr 6 - Apr 12, 2024

R
Rebecca B.
the Netherlands | Reviewed on Apr 14, 2024
Tina was excellent and planned our trip perfectly, with everything running smoothly and all of our activities that she included being fantastic- John Gray’s Sea Canoe was a particular highlight and I would recommend this trip to anyone visiting the area. The staff and organisation was just fantastic and the activities throughout the day were wonderful. Our only issue on this trip was the planned visit to Elephant Jungle Sanctuary in Phuket. We had stressed that we were cautious about only... Read more

Tina was excellent and planned our trip perfectly, with everything running smoothly and all of our activities that she included being fantastic- John Gray’s Sea Canoe was a particular highlight and I would recommend this trip to anyone visiting the area. The staff and organisation was just fantastic and the activities throughout the day were wonderful.

Our only issue on this trip was the planned visit to Elephant Jungle Sanctuary in Phuket. We had stressed that we were cautious about only doing this activity if it was completely ethical and unfortunately for us it did not seem to be- although you can’t ride the elephants, their purpose at the sanctuary is to be touched and photographed by tourists rather than just being left to roam and letting tourists observe them in their natural environment in a ‘hands-off’ way, which is what we would have preferred. We left the sanctuary without taking part in the activity so this was a waste of money and travel time for us.

Overall though, we would definitely use KimKim again to plan another trip as the whole process was smooth and easy and Tina kept in touch regularly.

Hotel Reviews
Our Jungle House
Surat Thani

This hotel is absolutely beautiful for those who want to get away from the hustle and bustle and stereotypically touristy Thailand experiences. The location is right in the jungle and is such a great experience to be in the middle of nature. A particular highlight was the food- the menu is really good and the food is high quality (we are both vegetarian also, and had some of our best meals at this hotel). The only issue is that the rooms are open and there is no air-con, so (if like us you are visiting in the hot season) you will struggle to sleep at night as it is so hot and humid and you will get a lot of bugs in your room. It’s still a fantastic experience but for us we couldn’t have stayed more than two nights as we weren’t getting a good night’s sleep. The staff and activities you can do are also fantastic and we would highly recommend a stay in this hotel if you are visiting the National Park.

Authenticity & Character
Location
Being in the jungle and amongst nature
Staff
Cleanliness & Comfort
It is a good thing that they don’t have air-con, as this hotel is very eco-friendly, however it is very hot and humid in your room and this is uncomfortable but worth putting up with for a few nights for a fantastic stay amongst nature :)
Bandara Villa Phuket
Phuket

A beautiful and luxurious hotel with an excellent location and very friendly and helpful staff. The rooms are superb, the private pool is such a lovely and luxurious touch. The food at the restaurant is very nice also- we just wish they had more vegetarian options!

Authenticity & Character
Location
Right on the beach with sea views :)
Staff
Cleanliness & Comfort
Activity Review
John Gray's Sea Canoe - Hong by Starlight
John Gray's Sea Canoe - Hong by Starlight
Phuket

Cannot be more positive about this trip! From start to finish it was well organised and thoroughly enjoyable. The staff on the boat were so friendly and just made so much effort to ensure that we had a great time. Our canoe guide Adam was wonderful! The food was delicious, and there were always snacks and water available throughout the day, as well as the planned meals. Vegetarians were catered for so well- in fact, this is probably the best trip I have ever been on where we felt catered for properly and not just an after thought with one food option on the buffet. The activities were also great, and even though it was a long day, we always felt that we were having fun. Highly recommend this trip to anybody visiting the area!

Quality of Experience
Food
Vegetarians were really well catered for!
Guides, Drivers and Staff
Transport
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Apr 16, 2024

Hi Rebecca,
Thank you so much for the review.
I'm happy that you had a great time and enjoyed the trip.
Hope to see you again!
Best,
Tina

Tuticorin Boys Travel to Vietnam.
Vietnam | Apr 6 - Apr 13, 2024

Percy
Percy F.
United Kingdom | Reviewed on Apr 14, 2024
Right from our trip planning till we got dropped off at the airport, Ashely made sure that everything was taken care of and we had a great time. We flew into Hanoi and flew out of HCMC, and we couldn't have asked for more, packing a punch travelling to Hanoi, Sapal, Halong and HCMC in eight days. We first visited Sapa, north of Hanoi and within spitting distance to the nearest Chinese town Lao Cai. Our guide at Sapo, Ly was always smiling, knowledgeable and full of energy. She has a great... Read more

Right from our trip planning till we got dropped off at the airport, Ashely made sure that everything was taken care of and we had a great time. We flew into Hanoi and flew out of HCMC, and we couldn't have asked for more, packing a punch travelling to Hanoi, Sapal, Halong and HCMC in eight days. We first visited Sapa, north of Hanoi and within spitting distance to the nearest Chinese town Lao Cai. Our guide at Sapo, Ly was always smiling, knowledgeable and full of energy. She has a great sense of humour. A Hmong herself (one of the tribes in Sapa region), she knows Sapa and beyond by the back of her hand. Our walks beyond Sapa through the rice fields with her was truly memorable. After Sapa, our next stop was Halong Bay on Erina Cruise. Though it was cloudy and covered in mist, Halong Bay was mesmerising. The food and accommodation on the cruise was sumptuous and their staff, always smiling. Later, we flew to HCMC, did a half day tour visiting Binh Tay market, Cholon, a Lacquerware making shop. In the evening, we, on our own went and saw the Notre Dame whose facade is under renovation and the post office walking through Districts 1 & 2. . Our guide, a young boy Khoi, was funny too. He talked us through the cultural nuances of Vietnam in general and the places we visited. We thought of signing off by going to the Cu Chi tunnels. Vi, our guide, gave us a primer on international relations, on the Vietnam War and prepped us before we got into the tunnels literally. Again, she was funny too. Our heartfelt appreciation to all our guides. And to Ashley, thank you so much. Thank you for that lovely gesture, for remembering Andrew's birthday, sending us one of your staff and treating us for dinner in HCMC. This is a trip, we will remember.

Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Apr 16, 2024

Dear Percy,
Thank you so much for your kind words and for taking the time to share your amazing feedback with us! We are absolutely delighted to hear that you had an outstanding experience during your time here in my homeland Vietnam:)
I'll pass the review on to the team and I'm sure they will really appreciate it too!
We would love to welcome you back in the future, and I will be here and more than happy to assist you!
Thanks once again for letting us plan your Vietnam trip. It was such a pleasure working together with you.
My very best from Hanoi <3
Ashley

Japan April 2024
Japan | Mar 30 - Apr 7, 2024

Victoria
Victoria S.
San Rafael, CA | Reviewed on Apr 14, 2024
Sandy was very easy to work with and incorporated all our input into the itinerary. She helped us plan a really well-rounded Japan trip! We got extremely lucky while we were there as the cherry blossoms were delayed in their blooming and therefore coincided perfectly with our travel dates! Additionally, we had great weather. Read more

Sandy was very easy to work with and incorporated all our input into the itinerary. She helped us plan a really well-rounded Japan trip! We got extremely lucky while we were there as the cherry blossoms were delayed in their blooming and therefore coincided perfectly with our travel dates! Additionally, we had great weather.

Hotel Review
Watermark Hotel Kyoto
Kyoto

Rooms at the Watermark are quite small, but it was very comfortable for the four nights we stayed there. There are really pretty lighting options in the rooms (lantern and wall lighting), which was a fun feature. The buffet breakfast was an excellent way to start the morning! There are both western and Japanese options. The hotel is not located very close to restaurants or epicenters, but is close to a subway line or a 25-30 minutes walk to more exciting areas.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

Our tour guide, Meiji "May," made this day particularly special. He has a great personality and was clearly a very experienced guide, navigating crowds and transportation like a pro. He also recommended an AMAZING restaurant for lunch, Asakusa Tsurujiroh Hanare.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji and Lake Ashi Tour (join-in)
Full Day Mt. Fuji and Lake Ashi Tour (join-in)
Hakone

Mt Fuji is beautiful! The drive up was a great way to see the countryside, but where we stopped up the mountain was very crowded. The boat ride wasn't our favorite part, though Lake Ashi is lovely. The gondola ride offered great views but also wasn't a highlight.

Quality of Experience
Guides, Drivers and Staff
Transport
Shibuya Sky and  Sumida River Cruise
Shibuya Sky and Sumida River Cruise
Tokyo

Shibuya Sky is very cool; even our Tokyo-based guide was impressed. It was his first time visiting and he thought the view was more expansive than some other vantage points in the city, like Tokyo Tower or Skytree. The Sumida River Cruise was a bit underwhelming in our opinion, but a unique opportunity and cool way to see architecture along the river.

Day Trip to Nara and Uji
Day Trip to Nara and Uji
Kyoto

This was a long day with lots of driving! The temple is very impressive with it's scale, but at this point of the trip we had seen so many shrines and temples. The dear were cute, but we both felt we didn't need to go back to see them. Good food in Nara! We really liked our guide. Very helpful, positive, and fashionable!

Quality of Experience
Guides, Drivers and Staff
Transport
Bamboo Grove and Monkey Park Tour with a Boat Ride
Bamboo Grove and Monkey Park Tour with a Boat Ride
Kyoto

The Bamboo Forest was very crowded which made it feel less magical. The garden at Tenryu-ji Temple right near the forest however is beautiful! The monkey park was very fun; it's a bit of a hike to get up there but subsequently offers a great view of the area. Lastly, the boat ride (Arashiyama Tsusen) was one of our favorite experiences! It's very cool to see how the boat is propelled with a bamboo stick, and there's a motor powered boat that comes up halfway through the trip to sell food and beverage.

Quality of Experience
Guides, Drivers and Staff
Our Kyoto guide, Tomoko, was lovely! We enjoyed spending the day with her.
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 17, 2024
Dear Victoria, Hope you are doing fantastic.Thank you so much for your kind words about your Japan trip with us.It is my great pleasure to create an itinerary that met all your expectations. It sounds like you had an incredible time, especially with the fortunate timing of the cherry blossoms and the fantastic weather. The details about the Watermark hotel are noted, and we're glad to hear that despite the room size, you found it comfortable. The variety at the buffet breakfast sounds... Read more

Dear Victoria,

Hope you are doing fantastic.Thank you so much for your kind words about your Japan trip with us.It is my great pleasure to create an itinerary that met all your expectations.

It sounds like you had an incredible time, especially with the fortunate timing of the cherry blossoms and the fantastic weather. The details about the Watermark hotel are noted, and we're glad to hear that despite the room size, you found it comfortable. The variety at the buffet breakfast sounds delightful, offering a perfect start to your mornings.

We're pleased to hear that Meiji "May" added to your experience with his expertise and recommendation for the restaurant. Your insights into Mt. Fuji and the various attractions along the way are invaluable for future travelers, and we appreciate your honest feedback.

The experiences in Shibuya, Nara, and Arashiyama sound both exciting and enriching, despite some crowds and long days. It's wonderful to hear that you had positive interactions with your guides and enjoyed the unique aspects of each location.

Once again, thank you for sharing your experience with us, and we hope to assist you with your future travel plans.

Best regards,
Sandy

Ashley was an awesome coordinator, very good ...
Vietnam | Apr 6 - Apr 13, 2024

feroz
feroz m.
India | Reviewed on Apr 14, 2024

Ashley was an awesome coordinator, very good planner and went out of the way to make our trip memorable.

Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Apr 16, 2024

Dear Feroz,
Thank you so much for your kind words! I'm thrilled to hear you enjoyed your trip. It was my pleasure to help make it memorable.
Thank you again for choosing our company and we hope to see you again in near future!
Best,
Ashley

We had a wonderful trip to Denmark! We loved ...
Denmark | Mar 29 - Apr 7, 2024

Alicia
Alicia O.
Seattle, WA | Reviewed on Apr 13, 2024
We had a wonderful trip to Denmark! We loved all the cities we visited and the hotels. We loved the walking food tour of Copenhagen, our guide was excellent! We biked all over Copenhagen and even skied on the Copenhill! We visited tons of castles, castle and museums and loved all of them! We will always cherish the memories from this trip! Miglé, did an amazing job planning a great trip perfectly designed for our family! Read more

We had a wonderful trip to Denmark! We loved all the cities we visited and the hotels. We loved the walking food tour of Copenhagen, our guide was excellent! We biked all over Copenhagen and even skied on the Copenhill! We visited tons of castles, castle and museums and loved all of them! We will always cherish the memories from this trip! Miglé, did an amazing job planning a great trip perfectly designed for our family!

Hotel Reviews
Kragerup Gods
Ruds Vedby

This hotel was very cute and we loved the breakfast! The rooms were clean and nicely decorated! My suggestions for this hotel would be have more counter space in the bathroom, very hard to get ready with no place to put anything! I would also have liked to have a place to put our luggage other than the floor. Other than that, it was perfect!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Roskilde Park
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Helenekilde Badehotel

Darling hotel! Loved this place, so cute and cozy!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clarion Hotel Copenhagen Airport
Kastrup
Authenticity & Character
Location
Loved that we could walk from the hotel into the airport! That was amazing!
Staff
Cleanliness & Comfort
Comwell H C Andersen Dolce by Wyndham
Odense

Wonderful breakfast! Great location and very clean!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Farmens Gæstehus
Svebølle

Nice big space and very nice hosts, but the bedding, and towels were terrible rough. I would suggest new towels for sure!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Needs new towels!
Activity Reviews
Canal Cruise from Nyhavn
Canal Cruise from Nyhavn
Copenhagen

The guide was super informative and darling! We loved this tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Taxi transfer
Taxi transfer
Copenhagen

We called to tell him we were running late, and he was very unflexible in possibly meeting us in a new location! Then when we were late, he was very rude and upset that we were late. Very off putting to be treated so rudely when we tried to solve the problem!

Quality of Experience
Guides, Drivers and Staff
Transport
Food Walking Tour
Food Walking Tour
Copenhagen

We loved this tour! She was knowledgeable and sweet! We had great food and great fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Embark on a Timeless Journey at the Viking Ship Museum in Roskilde
Embark on a Timeless Journey at the Viking Ship Museum in Roskilde
Roskilde

We enjoyed having the tour of the museum it was nice to hear first hand about the pieces in the museum!

Quality of Experience
Guides, Drivers and Staff
Transport
Frederiksborg Castle
Frederiksborg Castle
Copenhagen

This castle was amazing and not to be missed if visiting Denmark!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Miglé Mikenaite
Miglé
Miglé Mikenaite
Local specialist in Iceland | Replied on Apr 15, 2024

Thank you so much for sharing your wonderful experience! It truly warms my heart to hear that you had such an amazing time exploring Denmark. It makes me so happy to know that a designed trip was perfect for your family 😍 I hope these memories stay with you for a long time, and maybe even inspire your next adventure in Scandinavia!
Miglė | Your Travel Magician

Great for booking, but very disappointing in country
Costa Rica | Mar 28 - Apr 6, 2024

M
Marc H.
Los Angeles, CA | Reviewed on Apr 13, 2024
Prior to getting to Costa Rica the process with Kim Kim was fantastic. Unfortunately when we got two Costa Rica the whole process fell apart. We were extremely disappointed with the lack of communication and lack of availability of anyone at Kim Kim while we were in country. The number one reason we used a local travel agency was for the in-country support and that completely fell flat. The best support we got was from someone in finance who happened to pick up the phone on Friday when we... Read more

Prior to getting to Costa Rica the process with Kim Kim was fantastic. Unfortunately when we got two Costa Rica the whole process fell apart. We were extremely disappointed with the lack of communication and lack of availability of anyone at Kim Kim while we were in country. The number one reason we used a local travel agency was for the in-country support and that completely fell flat. The best support we got was from someone in finance who happened to pick up the phone on Friday when we were there. She was wonderful but completely under trained in order to actually help us with the concerns that we had. Absolute fail for in-country support. This will be the number one reason we do not use Kim Kim again in the future.

Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Apr 19, 2024
Hi Marc, Thank you for your feedback. Concerning our after-hours line, we had a technical issue affecting the incoming calls during Easter Week. This was likely the reason why you couldn't reach us initially. Additionally, you spoke with Mrs. Adriana Jimenez, owner and head of finance at Amazilia Travel who kindly explained to you that it was a national holiday and that she would address the issue with our operations department as she was not in front of a computer at that moment. We... Read more

Hi Marc,

Thank you for your feedback.

Concerning our after-hours line, we had a technical issue affecting the incoming calls during Easter Week. This was likely the reason why you couldn't reach us initially.

Additionally, you spoke with Mrs. Adriana Jimenez, owner and head of finance at Amazilia Travel who kindly explained to you that it was a national holiday and that she would address the issue with our operations department as she was not in front of a computer at that moment.

We apologize for any inconvenience this might have caused you and hope to greet you again in Costa Rica in the future.

Best Regards,
Olman

Trip was amazing! Kimkim offered multiple se...
Norway | Apr 5 - Apr 12, 2024

Rhonda
Rhonda L.
Atlanta, GA | Reviewed on Apr 13, 2024
Trip was amazing! Kimkim offered multiple selections for any easy-going-relaxef vacation. Fantastic experience wit Kimkim. Read more

Trip was amazing! Kimkim offered multiple selections for any easy-going-relaxef vacation. Fantastic experience wit Kimkim.

Hotel Reviews
Scandic Torget
Bergen

Room was extremely small, bit for one person it worked well.

Authenticity & Character
Location
Location in the central city.
Staff
Cleanliness & Comfort
Flåmsbrygga Hotel
Flåm

Great place to stay! Located in quick walking distance to all traveler locations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Byporten
Oslo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Norway in a Nutshell Tour
Norway in a Nutshell Tour
Norway
Quality of Experience
Guides, Drivers and Staff
Transport
Winter Fjord Safari in a RIB Boat
Winter Fjord Safari in a RIB Boat
Flåm
Quality of Experience
Guides, Drivers and Staff
Transport
Viking Day in Gudvangen
Viking Day in Gudvangen
Gudvangen

Information provided was great. I had about 5 hours at this location and it was too long. You can visit this area in about 2 hours max including having a longer leisure lunch. This is not the Vikings Village fault - it was mine for booking too long it this location.

Quality of Experience
Guides, Drivers and Staff
Transport
Food and Culture walk in Bergen
Food and Culture walk in Bergen
Bergen

Guide was great (I don't recall her name). Food, especially the soup. The dried fish - not so much.

Quality of Experience
Food
L
Guides, Drivers and Staff
Transport
Mostraumen Cruise
Mostraumen Cruise
Bergen
Quality of Experience
Guides, Drivers and Staff
Transport
Fløibanen
Fløibanen
Bergen
Quality of Experience
Guides, Drivers and Staff
Transport
Oslofjord Sightseeing Cruise
Oslofjord Sightseeing Cruise
Oslo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Julia Plaschke

Naxos was a highlight and particularly the e-...
Greece | Mar 29 - Apr 7, 2024

L
Larry K.
Newark, NJ | Reviewed on Apr 13, 2024
Naxos was a highlight and particularly the e-bike tour. The combination of Athens, Naxos, and Santorini was a nice mix of what Greece has to offer. Read more

Naxos was a highlight and particularly the e-bike tour. The combination of Athens, Naxos, and Santorini was a nice mix of what Greece has to offer.

Hotel Reviews
Castle Mansions
Naxos

Excellent central location. Staff very responsive and accommodating. Rooms clean, spaceous. Lack of breakfast was only negative.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Passion Blue Villas
Oia

Excellent location and views. Staff very responsive. Breakfast was superb and served right in the patio! Rooms were big and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Niche Hotel Athens
Athens

Rooms were small and the views were very limited. Breakfast was superb and the view from the roof top restaurant were excellent. Staff friendly and attentive. Location was excellent - walking distance to most sites.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Young Heroes: a Family Mythology Tour
Young Heroes: a Family Mythology Tour
Athens

Guide knowledgeable and the acropolis is amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Cape Sounio & The Athens Riviera Sunset Tour
Cape Sounio & The Athens Riviera Sunset Tour
Greece

This is the only tour we would change. The guide and driver were excellent, friendly and knowledgeable. The tour involved too much travel/car time. Multiple stops were very brief and did not add a lot to the experience. The kids were disappointed we were not able to spend more time at Lake Vouliagmeni and go swimming. The stop there was no more than a quick picture. The cultural center stop was brief and did not add value. This could have been skipped. Cape sounion and the temple of poseidon was worth seeing and a great place to see the sunset.

Quality of Experience
Guides, Drivers and Staff
Transport
Naxos Old Town, Castle & Portara Walking Tour
Naxos Old Town, Castle & Portara Walking Tour
Naxos
Quality of Experience
Guides, Drivers and Staff
Aegean Lush Bike tour
Aegean Lush Bike tour
Naxos

Highlight of our trip. The bikes were comfortable and made navigating the mountainous roads a breeze. Was truly an authentic trip into rural/agricultural naxos. The guide was great, very personable and engaging for kids and adults alike. Enjoyed the Olive oil museum, cooking class, and hike to the Kouros statue. The tour was un-rushed and even ran over the allotted time.

Quality of Experience
Guides, Drivers and Staff
Transport
The ebikes were great
Once Upon A Time in Naxos (a kids family tour!)
Once Upon A Time in Naxos (a kids family tour!)
Naxos

The kids (young and old) really enjoyed the farm animals. The owner was welcoming and engaging. Enjoyed the distillery as well as a very tasty and authentic meal in a small inland village.

Quality of Experience
Guides, Drivers and Staff
Transport
All time classic Santorini 2024
All time classic Santorini 2024
Greece

This was our longest tour and to be honest I was worried we would be tired of it by the end. I was however, engaging from beginning to end. Great sampling of all that the island of santorini had to offer and he rich history that as been uncovered with the excavation of the Minoan Ruins. Beach time was great as was the wine tasting at a beautiful vineyard. Everyone we encountered is welcoming and accommodating. The views on this tour were second to none.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
HS 2024 Catamaran Sunset Cruise
HS 2024 Catamaran Sunset Cruise
Santorini

The catamaran cruise is very popular with many boats on the water. This is for good reason, the experience was great. Swimming was a bit cold, but was nice to have the option to swim at several locations. The crew was very friendly and the meal was excellent. We were rewarded with the best sunset of the trip. This was a repeatable experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
This was the only trip the transport was late picking us up (45 minutes).
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Apr 14, 2024
Yeia sou, Larry!
First, I want to thank you for taking the time to share your feedback.
I am truly thrilled to know that you had an overall great time here in Greece with us.
I have already shared your feedback on the Sounio tour and I'm sure that it will be seriously considered in order to make any adjustments that will make this tour more enjoyable in the future for families with young kids.
As for the delay in the Catamaran pick up, we and the cruise company always tell guests not to be...
Read more

Yeia sou, Larry!
First, I want to thank you for taking the time to share your feedback.
I am truly thrilled to know that you had an overall great time here in Greece with us.
I have already shared your feedback on the Sounio tour and I'm sure that it will be seriously considered in order to make any adjustments that will make this tour more enjoyable in the future for families with young kids.
As for the delay in the Catamaran pick up, we and the cruise company always tell guests not to be late, but unfortunately people don't always follow. So if 2 - 3 pick ups are late then the whole transfer falls back time wise. On the other hand the cruise company doesn't want to leave anyone behind so they do give a 10-15 minute waiting time. That's not an excuse for sure and of course, it's not your fault that someone else is late. I am honestly sorry for the wait and so is the cruise company. We are really happy though that you enjoyed the actual experience of cruising in the Caldera!
Thank you once again.
I would love to see you coming back soon and showing you more amazing spots of my country. 🙂
Take care and safe travels!
Angela and the GA Trips team

Needed 100% English drivers/ guides and more detailed itinerary on outings
Argentina | Apr 2 - Apr 12, 2024

N
Nancy B.
Enid, OK | Reviewed on Apr 13, 2024
The trip was lovely. All the hotels were spectacular. Airlines were great. Two things I was not pleased with...we did not have an English guide 100% of the trip and this caused a lot of confusion at the crossing into Chile. Also, we were unaware if the boat luggage restrictions and had to pay extra. Outitinerary said tariff was included and it wasn't. This could of been explained by an English guide which was not present. It would have been nice to know that as we had that type of info for... Read more

The trip was lovely. All the hotels were spectacular. Airlines were great. Two things I was not pleased with...we did not have an English guide 100% of the trip and this caused a lot of confusion at the crossing into Chile. Also, we were unaware if the boat luggage restrictions and had to pay extra. Outitinerary said tariff was included and it wasn't. This could of been explained by an English guide which was not present. It would have been nice to know that as we had that type of info for our airlines. I was removed from the cue and had to wait 30 minutes to pay, nearly missing the boat. STRESSFUL. And more details need to be added to the " lake crossing" to the Andes. I felt like we were grasping for details. And didn't realize there would be 3 boats 4 busses, an uphill climb plus no portage upon exit. Paul's only reply was that he " was surprised " I did not know that when I shared my concerns. I looked at other itineraries from other travelers and they were very detailed, informing them of all changes. There was also a pick up error on the itinerary I had to verify. All in all, we enjoyed it very much, but I feel your agent needs to review some of his work as a traveler needs to feel comfortable and safe in a foreign country. Thank you.

Local specialist: Paul Jones

Awesome team to work with
Guatemala | Mar 27 - Apr 3, 2024

Lydia
Lydia M.
Chicago, IL | Reviewed on Apr 13, 2024
Honestly dealing with Alex (the travel agent) is what made us decide to go to Guatemala. He made us feel safe and worked very well with us. We even got to meet him and his beautiful family while we were there. What I also really appreciated is him always being available on WhatsApp for questions and addressed any concerns that I had. He had us working with our favorite tour guide Christa who me and my wife got close to and learned to love Guatemala and the people of Guatemala because of her.... Read more

Honestly dealing with Alex (the travel agent) is what made us decide to go to Guatemala. He made us feel safe and worked very well with us. We even got to meet him and his beautiful family while we were there. What I also really appreciated is him always being available on WhatsApp for questions and addressed any concerns that I had. He had us working with our favorite tour guide Christa who me and my wife got close to and learned to love Guatemala and the people of Guatemala because of her.

Seriously the whole team that we had was amazing from our agent Alex, our guide Christa, and our driver David.

Activity Reviews
Antigua Walking Tour
Antigua Walking Tour
Guatemala

It was good but we would’ve liked to do it with our guide who was also with us on it.

Day Hike to Pacaya Volcano
Day Hike to Pacaya Volcano
Guatemala
Kayaking & Hiking Lake Atitlán
Kayaking & Hiking Lake Atitlán
Guatemala

Our favorite place!!

Quality of Experience
Guides, Drivers and Staff
Christa was awesome
Transport
Explore Tikal National Park
Explore Tikal National Park
Guatemala
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Apr 16, 2024

Thank you both for taking the time to leave us your review. I'm glad you were able to get to know a bit of the real Guatemala with our local team. Christa and the rest of the crew had a great time with you and appreciated your positive attitude and beautiful energy! Please spread the word to your friends and family, the more people know about Guatemala the better. Thank you again for your lovely visit!

Belize and Guatemala - Great trip
Belize | Mar 30 - Apr 8, 2024

S
Saba D.
Holly Springs, NC | Reviewed on Apr 13, 2024
We had a great time with Tomas and Michael in Belize. The tour guide in Guatemala gave us a good suggestion to do the tour at 4 am instead of later in the day bcoz the temperature was very high ( 101) and that helped us a lot!
Overall a great experience!
Read more

We had a great time with Tomas and Michael in Belize. The tour guide in Guatemala gave us a good suggestion to do the tour at 4 am instead of later in the day bcoz the temperature was very high ( 101) and that helped us a lot!
Overall a great experience!

Hotel Reviews
Jaguar Inn Tikal
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Issue with water supply and fan in the summer heat
Black Rock Lodge
San Ignacio

Best experience ever! The staff is fantastic and the hotel is so close to nature- great way to disconnect!

Authenticity & Character
Location
The location is beautiful but the 6/7 mile long road going to the lodge can be improved.
Staff
Best experience ever- everyone was super nice!
Cleanliness & Comfort
Ramon's Village Resort
San Pedro

Paradise!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jaguar Creek Lodge
Cayo District, Belize
Authenticity & Character
Location
Staff
Staff is good but they can help with lugging the bags to the rooms especially if the room is far away from the reception. No one offered to help us
Cleanliness & Comfort
Activity Reviews
Actun Tunichil Muknal (ATM) caves day tour
Actun Tunichil Muknal (ATM) caves day tour
San Ignacio
Quality of Experience
Food
Guides, Drivers and Staff
He could have planned for the tubes to be at the cave and not for us to carry it along the way. We saw other guides doing that and even offering to take family pics - he didn’t even ask
Transport
Cacao Farm & Chocolate Making Tour
Cacao Farm & Chocolate Making Tour
San Ignacio

Very enriching experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Tikal National Park
Explore Tikal National Park
San Ignacio
Quality of Experience
Guides, Drivers and Staff
He charged us extra money for the 4 am tour
Transport
Canopy Tour in Tikal National Park
Canopy Tour in Tikal National Park
Belize
Quality of Experience
Guides, Drivers and Staff
Awesome staff
Transport
Hol Chan/Shark Ray Alley - from Ramon's Village
Hol Chan/Shark Ray Alley - from Ramon's Village
Belize

Dream come true!

Quality of Experience
Food
Guides, Drivers and Staff
Best staff - so helpful and made me and my daughter so comfortable
Transport
Local specialist: Eduardo Celada
Eduardo
Eduardo Celada
Local specialist in Antigua, Guatemala | Replied on Apr 13, 2024

Thank you for all this feedback, we do not doubt that this will help us to get more folks interested in this impressive route.

Thank you for taking the time to leave us your review !!
I'm thrilled you had a great time on the Program activities you and I built for this unforgettable tour. Knowing that you had a great time with our team guiding you around the country is very helpful. Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Hope to see you back again soon, cheers!

Switzerland is Amazing!
Switzerland | Mar 26 - Apr 9, 2024

Glen
Glen P.
Ashburn, VA | Reviewed on Apr 13, 2024
My wife and I had round trip plane tickets to Geneva with no particular plans. KimKim put us in touch with Valentine who knows all about Switzerland first hand. She asked us a few questions about our budget and what we liked to do and see. Valentine put together an incredible itinerary covering Geneva, Zermatt, Interlaken, Lugano, Luzern, Bern, and Montreux. All hotels were within walking distance of train stations, and getting around with the handy Swiss Travel Pass was no... Read more

My wife and I had round trip plane tickets to Geneva with no particular plans. KimKim put us in touch with Valentine who knows all about Switzerland first hand. She asked us a few questions about our budget and what we liked to do and see. Valentine put together an incredible itinerary covering Geneva, Zermatt, Interlaken, Lugano, Luzern, Bern, and Montreux. All hotels were within walking distance of train stations, and getting around with the handy Swiss Travel Pass was no problem.

Switzerland is such a diverse and beautiful country. The Swiss Alps are breathtaking. Especially memorable was our view of the Matterhorn in Zermatt. Valentine set us up with a private guide, Patricia, in Lugano. Patricia put together a food tour highlighting the local Italian cuisine. The next day, she took us on a hike along the shore of Lake Lugano to Gandria, a charming little village, followed by lunch at one of the grottoes across the lake (Grotto Descanso) where we had an amazing meal with a stunning view.

All of these cities were wonderful in their own unique ways. This trip far exceeded our expectations. Thank you, Valentine!

Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Apr 23, 2024

Hello Glen,
Thank you very much for your kind review!
It was a real pleasure to organize your trip to Switzerland, we hope that you came back home with a lot of memories in mind.
See you soon in Europe,
Best,
Valentine

One week in southern Norway
Norway | Apr 5 - Apr 12, 2024

Robert
Robert R.
Atlanta, GA | Reviewed on Apr 13, 2024
Our travel specialists, Julia and Fenne, were great. They provided a perfect trip that met all of our desires for one week in Norway. Hotel selection and convenience to train stations and activities was well thought out. All of the activities they had planned, cruises on fiords, train rides and the food and culture city walk in Bergen were all great. Will definitely be using kimkim again. Told locals about what kimkim can do for them in planning trips! Keep up the good work! Read more

Our travel specialists, Julia and Fenne, were great. They provided a perfect trip that met all of our desires for one week in Norway. Hotel selection and convenience to train stations and activities was well thought out. All of the activities they had planned, cruises on fiords, train rides and the food and culture city walk in Bergen were all great. Will definitely be using kimkim again. Told locals about what kimkim can do for them in planning trips! Keep up the good work!

Hotel Review
Flåmsbrygga Hotel
Flåm

Beautiful hotel. Magnificent views. Great photos. Excellent restaurant.

Authenticity & Character
Rustic exterior and restaurant looks like a Viking type of construction.
Location
The mountains surrounding it shoot straight up. In April, we saw multiple water falls. The valley and fiord look like the perfect location for a Viking village.
Staff
Very attentive and fast, good service
Cleanliness & Comfort
Local specialist: Julia Plaschke

Our 12 day trip planned by kimkim was amazing...
Italy | Apr 1 - Apr 12, 2024

Dawn
Dawn C.
Newark, NJ | Reviewed on Apr 13, 2024
Our 12 day trip planned by kimkim was amazing.!Our first stop was Venice where Marina our guide did an exceptional overview of explaining the history and uniqueness of Venice. We also took a gondola ride which was wonderfully relaxing. Vincenzo suggested a boat trip to Murano and Burano which added to the magic of Venice. Traveling by train , our next stop was Tuscany. Our driver picked us up promptly at the station and provided us with a lovely overview of the area. We arrived in Castle di... Read more

Our 12 day trip planned by kimkim was amazing.!Our first stop was Venice where Marina our guide did an exceptional overview of explaining the history and uniqueness of Venice. We also took a gondola ride which was wonderfully relaxing. Vincenzo suggested a boat trip to Murano and Burano which added to the magic of Venice. Traveling by train , our next stop was Tuscany. Our driver picked us up promptly at the station and provided us with a lovely overview of the area. We arrived in Castle di Fonterutoli. It was the perfect Tuscany retreat. The serene and beautiful countryside was everything we hoped it to be. Vincenzo set up a luncheon and wine tour which was delicious and informational. We had great food and the wine tasting was fabulous! While in Tuscany , we rented a car and travelled to quaint little towns and Sienna . Next stop, Pompeii. We took a train from Florence and our driver picked us up in Naples. He was great!! He waited for us while we toured Pompeii with Paola Vitiello. She was so informative; we learned so much about Pompeii. Our driver then took us the long way along the Almafi Coast to get to our next stop which was Almafi. It was breathtaking. He stopped whenever we wanted to take pictures. We arrived in Almafi and enjoyed a day cruise to Capri which was a blast! We explored Anacapri and took the chair lift to the top. Amazing views! We also hiked The Valle delle Ferriere . We took a bus to Scalia and hiked down; wear really good shoes and be sure you are in good shape because it is a long trek. Our last stop was Rome. Great food, tours, activities and lots of people. We had a Trastevere Food Tour with Vittoria. She was such a pleasure to be with. We tried lots of food and had a beautiful dinner at her establishment. The Colosseum and Roma Tour were really enjoyable. Our last night, we enjoyed a premium wine tasting and dinner experience . It was the perfect way to end our trip. The hotels Vincenzo suggested were perfect. All in all, the trip was something we will never forget. We will certainly use kimkim for our future trips.

Hotel Reviews
Hotel Floridiana
Amalfi

A little hard to find, but a centrally located, lovely hotel. It was exceptionally clean. They had a great breakfast and the staff was very accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Castello di Fonterutoli
Fonterutoli, Siena

The perfect escape into the Tuscany countryside. Simple, clean , serene accommodations. The breakfast was great! It's a bit secluded so yo will need a car or use the taxi service to get around.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Hiberia
Rome

Right in the heart of Rome! It was a perfect location to explore all the sights of Rome. The room was beautiful , clean and very quiet for being in the middle of the city.

Authenticity & Character
Exceptional views of the city.
Location
Staff
Cleanliness & Comfort
Hotel Donà Palace
Venice

A lovely hotel with lots of Venetian character.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Walking Tour of Venice
Guided Walking Tour of Venice
Venice
Private Gondola Ride
Private Gondola Ride
Venice
Premium wine tasting and dinner in Rome
Premium wine tasting and dinner in Rome
Rome
Day at Leisure in the Tuscan Countryside
Day at Leisure in the Tuscan Countryside
Tuscany
Wine & Food Experience in the Tuscan Countryside
Wine & Food Experience in the Tuscan Countryside
Italy
Full day group boat tour of Capri
Full day group boat tour of Capri
Italy
Guided Tour of Pompeii
Guided Tour of Pompeii
Italy
Guided Walking Tour of Rome
Guided Walking Tour of Rome
Rome
Trastevere Food Tour
Trastevere Food Tour
Rome
Guided Visit to the Colosseum & Roman Forum
Guided Visit to the Colosseum & Roman Forum
Rome
Local specialist: Vincenzo Granato
Vincenzo
Vincenzo Granato
Local specialist in Milan | Replied on Apr 26, 2024

Hi Dawn,

Thank you for your kind words and nice review!
It was a pleasure to guide you through this amazing journey.

We hope to have you back with us soon!
Vincenzo and all the Authenticus Italy Team

Munich, Austria and Italy....
Italy | Apr 5 - Apr 10, 2024

Pam
Pam S.
Hagerstown, MD | Reviewed on Apr 13, 2024
We took a trip to Munich, Austria and Italy.
Every stop we took was planned specifically by Fabio for our needs and our pleasure based on communication with him of what we were looking for in our travels. He listened to what we were looking for, and truly carried out every detail to make our trip an amazing one. .. one that went so smoothly. We knew that if we had any concerns, Fabio would always be there for us. There were several times we asked him a question late at night or early in the...
Read more

We took a trip to Munich, Austria and Italy.
Every stop we took was planned specifically by Fabio for our needs and our pleasure based on communication with him of what we were looking for in our travels. He listened to what we were looking for, and truly carried out every detail to make our trip an amazing one. .. one that went so smoothly. We knew that if we had any concerns, Fabio would always be there for us. There were several times we asked him a question late at night or early in the morning and he always responded within two minutes. Being in foreign countries where we do not speak the language was a little concerning, but we knew that he would always be there for us..and he was. All of our guided tours were amazing that he had set up for us. We loved every aspect of this trip and would highly recommend Fabio to anyone.

Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Apr 13, 2024
Buongiorno Pam,
Thank you so much for taking the time to share your experience of your recent trip to Munich, Austria, and Italy. I truly appreciate your kind words. It was an absolute pleasure assisting you and Lance with planning your travels and ensuring that every detail was tailored to your needs and desires.
I'm so glad to hear that you enjoyed every aspect of your trip and that it went smoothly. Also, I'm delighted that you found the guided tours to be amazing and that they added to...
Read more

Buongiorno Pam,
Thank you so much for taking the time to share your experience of your recent trip to Munich, Austria, and Italy. I truly appreciate your kind words. It was an absolute pleasure assisting you and Lance with planning your travels and ensuring that every detail was tailored to your needs and desires.
I'm so glad to hear that you enjoyed every aspect of your trip and that it went smoothly. Also, I'm delighted that you found the guided tours to be amazing and that they added to the overall enjoyment of your journey.
Once again, thank you so much, and I am looking forward to assisting you again on your next travel adventure! I wish you and Lance all the best and arrivederci a presto! 🙂
Fabio

Our trip to Paris
France | Apr 4 - Apr 12, 2024

T
Tammy S.
Atlanta, GA | Reviewed on Apr 13, 2024
We were extremely impressed how everything went so smoothly. Valentine was extremely helpful and communicative throughout the process. The only complaint was not getting our final itinerary with the final times so close to our departure was concerning since this was the first time we used Kimkim. I like to know everything is set a lot earlier to our trips and this made me uncomfortable, but everything went as planned, so very happy with the service. All the people to pick us up or tours... Read more

We were extremely impressed how everything went so smoothly. Valentine was extremely helpful and communicative throughout the process. The only complaint was not getting our final itinerary with the final times so close to our departure was concerning since this was the first time we used Kimkim. I like to know everything is set a lot earlier to our trips and this made me uncomfortable, but everything went as planned, so very happy with the service.

All the people to pick us up or tours were on time. It was nice to receive messages from the drivers the night before letting us know they would be picking us up and where to meet them. Our drivers Michael and Thomas in Paris were exceptional.

Our guide Celine, for the Louvre and walking tour of Montmarte was excellent. We wished we had her for all our tours, She provided so much details about the paintings, sculptures, and history at both the Louvre and as we walked through the Montmarte area.

Our guide Alex with Alla la France tours in Amboise and Loire Valley was very informative and we really enjoyed the tours of all of the Chateau ‘s.

The Hôtel Le Manoir Les Minimes in Amboise was a beautiful hotel and located close to all the restaurants and shops in Amboise. The woman in the morning at the reception desk, we forgot to get new name, was extremely helpful and made our stay exceptional. We would definitely recommend this hotel.

We would definitely use Kimkim again for other travels.

Hotel Review
Manoir Les Minimes
Amboise

This hotel was perfect. Located closed to restaurants and shops. The woman at the hotel desk was extremely helpful and made our stay exceptional. Breakfast was great. All the staff were friendly and helpful. Highly recommend this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private tour of the Louvre
Private tour of the Louvre
Paris

Our guide Celine was amazing and provided such great details that we have never experienced on a museum tour before. She provided so much details about the history and things about the paintings or sculptures that we would have never heard from an audio guide. Highly recommend Celine!! We wished we had her on our tour for Versailles.

Quality of Experience
Guides, Drivers and Staff
Exceptional guide!!
Private Guided tour of Mont-Saint-Michel and entrance tickets to the Abbey
Private Guided tour of Mont-Saint-Michel and entrance tickets to the Abbey
France

This was a great tour. We took a train from Paris to Mont Saint Michel and our driver, Samuel was our guide as well. He communicated with use the night before to let us know where to meet him at the train station and confirmed the time. He was great. He provided information about the towns as we drove through them. Provided great details about the people, island and Abbey. We would not have gotten the same experience from an audio guide. This was probably our favorite place. Wish we could have stayed to see the tide come in. Maybe next time!

Quality of Experience
Guides, Drivers and Staff
Transport
Chambord, Chenonceau & Lunch at the château
Chambord, Chenonceau & Lunch at the château
France

Our guide, Alex was excellent. She was very informative and it was nice the tour was a small group. The lunch at the private Chateau was nice and helped to understand what owners have to go through to live in one. We enjoyed all the chateau’s and all are different. Only complaint was the meeting point information on the vouchers was a little confusing, because it showed two different meeting points on it, because they picked up people at two different locations. I should have confirmed earlier with our agent. Suggestion for Kimkim if the meeting point on the itinerary or vouchers actually said meeting point at the Office of Tourism with the address, instead just a street name.

Quality of Experience
Guides, Drivers and Staff
Alex was awesome!
Transport
Villandry Castle, Azay-le-Rideau and Vouvray Vineyards
Villandry Castle, Azay-le-Rideau and Vouvray Vineyards
France

This tour was ok, probably not the best of all our tours. Kimmy, our guide was good. We were with a small group, all french speaking people, except us, so felt a little left out in conversations. There was a lot of driving, but our guide did not provide information about the towns we were driving through. A lot of quiet time in the van. These chateau’s are beautiful, both Azay-de-Rideau and Villandry Castle. We would have liked to been able to actually toured the inside of the Villandry Castle, not just the gardens. Maybe three hours at this location, since we must do lunch on your own or given the option. The gardens were spectacular and you definitely can spend a hour in the gardens. The Vouvray Vineyards tour was good, we enjoyed the detailed about the winery and how they make their wine. Wine was excellent. We enjoyed this tour except we think driving out to see the grape vines could be skipped.

Quality of Experience
Guides, Drivers and Staff
Transport
Paris Dinner Cruise
Paris Dinner Cruise
Paris

A little disappointing, not really impressed. We did not get to see all the river scenes due to the river high. Also the dress attire. Everything stated formal attire, not jeans, tennis shoes, base caps, but that was not the case. We were over dressed. Majority of people were wearing tennis shoes, jeans, and baseball caps. It was a very casual dining and not formal. The food was ok, we did not receive what we actually ordered. The music was great. The singer was excellent.

Quality of Experience
Food
Guides, Drivers and Staff
The staff did not check with us that we got what we ordered, just drop it off and then gone.
Transport
Taxis are charged $10 to get in the gate to drop you off and then you have to pay that, which is ridiculous! Should be a place for taxis to drop off or pick up without this additional charge to the people. Our charges with taxi when leaving.
Montmartre Artistic & Picturesque Life (private/2hours)
Montmartre Artistic & Picturesque Life (private/2hours)
Paris

Excellent guide, Celine. Highly recommend her for tours. She provides such insight on the history and art. She was good about making sure we did not over do with the hills, so it was a nice and slow walk through the district to the top to see the Basilica of the Sacred Heart of Paris. We really enjoyed the walk with Celine!

Quality of Experience
Guides, Drivers and Staff
Celine was awesome!!
Skip the line Eiffel Tower Summit Tickets
Skip the line Eiffel Tower Summit Tickets
Paris

This tour we were on our own, but the instructions and skip the line was fantastic and everything went smoothly. Definitely recommend the summit to the top and skip the line!!

Quality of Experience
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Apr 23, 2024

Hello Tammy,
Thank you very much for your detailed review.
We noted all your feedbacks on the tours. It will help us to improve our services and refine our selection of activities.
It was a real pleasure to organize your trip to France, we hope that you came back home with a lot of memories in mind.
See you soon in Europe,
Best,
Valentine