Working with Diana was a pleasure. She was knowledgeable, respectful, responsive, and proactive. She worked on our itinerary for over a year, listening to what we wanted to get out of our time, and offering tips and suggestions on how to incorporate, and build upon, a substantial wish list. The end result was a trip that immersive, culturally rich, adventurous, and fulfilling. We felt completely supported from start to finish. Little touches, such as a welcome gift, were nice and unexpected...
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Working with Diana was a pleasure. She was knowledgeable, respectful, responsive, and proactive. She worked on our itinerary for over a year, listening to what we wanted to get out of our time, and offering tips and suggestions on how to incorporate, and build upon, a substantial wish list. The end result was a trip that immersive, culturally rich, adventurous, and fulfilling. We felt completely supported from start to finish. Little touches, such as a welcome gift, were nice and unexpected refinements that reinforced the commitment of the Across team to our overall enjoyment.
Each driver, each guide (Pepe, Rita, Rui, Bernardo, Ricardo, Mr Bruno, our host family, Daniel and Wolf, Nuno) everyone, really, were fantastic! We felt invested in, with friendliness and competence, allowing for engaging dialogues, experiences, and enjoyment of our guided times. Further, everyone offered suggestions and recommendations to further enhance our visit when we were on our own.
When things didn't go as planned, we felt comfortable knowing we had a ready support network. And when we reached out for help, our concerns were quickly and ably handled. Overall, a phenomenal trip aided by a phenomenal team. Thank you!
Hotel Reviews
Octant Ponta Delgada
Ponta Delgada, Portugal
A comfortable place to stay, walkable to the core of PDL. Kind and helpful staff. Great wifi. Great breakfast. The spa, and its associated amenities, were superb.
Authenticity & Character
Made an effort to reflect the region, which was appreciated.
Location
Nicely located - walkable to the downtown area.
Staff
Great staff! Very kind. Very helpful. There is another Octant property in Furnace, and we reached out to our hotel to see if they would pass on our credentials to the other location, so that we could utilize their amenities while we were in the neighborhood. They ably accomplished, this, and we heard from the Furnace location to set up a reservation to avail ourselves of their amenities. This was greatly appreciated!
Cleanliness & Comfort
The hotel, and our room, were both clean and comfortable.
Hotel PortoBay Santa Maria
Funchal
A purely touristic hotel. While nicely located within the city, it lacks any kind of local vibe. Staff were generally uninterested and disengaged. Wifi was stable and breakfast was okay - the same offerings each day. If you like consistency and predictability, this is a fine hotel. If you prefer a more tailored, boutique experience, look elsewhere.
Authenticity & Character
It doesn't seem authenticity and character are part of the broader PortoBay ideology. Consistency and predictability are.
Location
Centrally located and walkable to the core of downtown.
Staff
Generally kind, but not engaging or helpful.
Cleanliness & Comfort
Clean, and comfortable enough.
A purely tourist hotel. It is conveniently located within the city; within walking distance of a lot of sights and activities. However, it lacks any local charm or character. Wifi is mediocre. Breakfast was good though. Staff were attentive and kind. Construction works next to the hotel were disruptive, with noise and vibration that began early in the day and continued to the evening.
Authenticity & Character
It lacks any authenticity or character. It doesn't seem like those are trademarks of the brand.
Location
Nice location, walkable to a vast array of sights and activities.
Cleanliness & Comfort
The hotel, and our room were clean, and generally comfortable. However, the construction works were disruptive.
Vila Galé Douro Vineyards
Armamar
A beautiful property that's ideally situated, with a kind and helpful staff, great food and drink, solid wifi and amenities.
Authenticity & Character
The architecture, and styling of the property was gorgeous.
Location
The hotel was beautifully situated in the valley. Easy enough to access other parts of the Douro without feeling isolated, yet, far enough away from everything to be quaint and quiet.
Staff
Very kind and helpful. Bar service was slow, and the food was okay (made up for though by breakfast).
Cleanliness & Comfort
No complaints. Wifi was reliable and the air conditioning worked ably. Our room, 103, was truly special!
Pousada da Serra da Estrela - Historic Hotel
Covilha
A beautiful reconstruction of an old sanitarium. Nicely situated within the park. Wifi strength was good. Breakfast was very good, although in the bar, food and service were both lacking. Staff were generally kind and helpful. It would be nice if tours were offered of the property given its history; to learn more about its use, layout, and reconstruction.
Authenticity & Character
Very cool history. Would have liked if the hotel capitalized on this more. Pool and spa amenities were nice; however, no guest laundry available.
Location
Nicely located within the park. It is somewhat isolated from other venues, however, that's kind of the point.
Staff
Staff were generally kind and helpful. It seems as though their own resources are limited.
Cleanliness & Comfort
No complaints here. The hotel ,and our room, were clean and comfortable. The Turret Room selection was a nice touch. Thank you!
If you get the right room, the views can be amazing! Otherwise, it is a highly touristic hotel that lacks personalized service, and any cultural charm (views excepted). Wifi strength is marginal. Breakfast is a standard buffet. You are not centrally located within the Algarve,
Authenticity & Character
The views are amazing, however the hotel lacks any authenticity or character. It is a bland, tourist hotel.
Location
You are not centrally located within the Algarve, necessitating reliance on public transportation or a rental car.
Staff
Staff were dismissive and generally uncaring, relying on the hotel location and views as grounds to be snobby.
Cleanliness & Comfort
The hotel, and our room, were clean and comfortable. Wifi strength was marginal.
Corpo Santo Lisbon Historical Hotel
Lisboa
A unique and quirky hotel that is very well located, with a tremendous staff that is quick and eager to please, and support its guests. Accommodations were clean and comfortable, breakfast was good, and the hotel itself is historic, with a great vibe.
Authenticity & Character
A unique hotel given its history, and construction atop ruins that were preserved for guests to experience.
Location
Central to everything. Walkable to public transportation, if needed, as most sights can be reached by foot. The neighborhood is safe, and quiet at night.
Staff
All staff were kind and helpful, remembering our names, which was a nice touch.
Cleanliness & Comfort
Our room, and the hotel itself were clean and comfortable. Wifi and air conditioning both worked capably.
Activity Reviews
Uncover Ponta Delgada's Charms on a Private Guided Walking Tour
São Miguel Island
Mr Bruno is an excellent guide (seems to be a recurring theme here!). We enjoyed our time with him as he walked us through the main sights of PDL, which is not an incredibly vast city. In that way, we held a more leisurely pace, taking our time at each stop to really engage, learn about it, and enjoy some local bites and drinks. Bruno was friendly, fun, and funny! Listening to him was a real delight, and he was happy to entertain the questions we asked.
Quality of Experience
Mr Bruno was great. We enjoyed our time, and learning about the Azores from a local perspective.
Guides, Drivers and Staff
Again, Bruno was wonderful! Funny, knowledgeable, and fun - it was great spending some time with him. He also offered us suggestions on how to spend our time on the island, offering itineraries for our remaining two days.
To Eat Suggestion: A Tasca
São Miguel Island
It is a good restaurant, although I would suggest a lunchtime visit as opposed to a dinner one as they do not accept reservations. The food, service, drink, are all on point. The atmosphere is a little bland, though.
Quality of Experience
Solidly good food, drink, and service. A little touristy, and lacking in atmosphere.
Unraveling the Timeless Charms of Braga and Guimarães with a Private Driver
Porto
This was a great way for us to visit places we wouldn't have been able to access short of keeping the rental car. Still, to have someone else drive was kind of nice. Ricardo was once again phenomenal as he greeted us on time, and brought us to the places on our itinerary, sharing some of his knowledge about each location, and a few of the sights in between. We were all able to have lunch together, which was wonderful, as it gave us an opportunity to get to know each other a little better. The sights we visited were as we had requested, and I appreciate that Ricardo gave us time to explore at our leisure, while also offering suggestions on how we could make the use of our time. It was a great day!
Quality of Experience
It was great to visit locations that had made our wish list!
Guides, Drivers and Staff
Ricardo, once again, was terrific!
Join Locals for Dinner & Uncover Porto's Hidden Coastal Gems
Porto
This was an incredible experience to be offered. Thank you! Ricardo picked us up as scheduled in front of our hotel. He was delightful! As we drove around, we made a few stops, per the general itinerary. Here, I would have liked some more input to determine which stops would be made. Nevertheless, Ricardo was responsive to a few of our requests, which was greatly appreciated! We spent a lot of time in one location in particular, and Ricardo communicated to our hosts that we would be a little late. Once we arrived we were greeted warmly, and with Ricardo and their son ably translating for all of us, it was a wonderful evening. The meal prepared was delicious, and a vast spread of local dishes. The wine, and fire water, flowed easily, and in spite of the language differences, we were able to share our experiences in Portugal to that point, while also learning about our hosts, their backgrounds and experiences. In the end we ran out of time. It was such an enriching, joyful, dinner - one of the most impactful of our trip, and a lifelong memory! Thank you!!!
Quality of Experience
Great company! Thanks to Ricardo and their son for translating. The meal was delicious!
Guides, Drivers and Staff
Ricardo did a wonderful job. Both with our drive beforehand and the sights we wanted to visit, as well as at the dinner itself.
Transport
Ricardo was great! No complaints!
Porto's Historic Odyssey on a Private Walking Tour
Porto
Bernardo is an excellent guide! He met us at our hotel on time, and introduced us to the main highlights of Porto on a route that was easily managed, and complete, considering the relative vastness of the city. He was enthusiastic, knowledgeable, and fun to be with and listen to. He also made recommendations regarding other sights to see, places to eat, and addressed any questions we had along the way.
Quality of Experience
A great introduction to Porto. We visited many of the highlights, while developing a better understanding of their history, architecture and significance over time.
Guides, Drivers and Staff
Bernardo is fantastic. Friendly, knowledgeable, and fun. Easy to spend time with.
To Eat Suggestion: Tony´s
São Miguel Island
Tasty regional food that's worth the effort to get to! The cooking method embodies the region, and imparts a particular note that's very good. The restaurant bottles their own wines, which accompany the meal especially well. Good service, adds to the overall enjoyment!
Quality of Experience
Not much for atmosphere, this is more than made up for by a great tasting, locally sourced meal!
Canyoning Group Experience in Madeira
Madeira
To begin, I didn't know this was booked as a private activity. Maybe it wasn't and we got lucky that it was just the two of us and our guides. But if it was booked as such - thank you! Our guides, Daniel and Wolf were phenomenal! They took great care to assure our comfort and safety. For Lilian, this was especially important as this was her first canyoning experience. The course itself was great! Beautifully scenic, and challenging enough without being (too) overwhelming. Again, to Daniel and Wolf, your efforts in making the day safe, comfortable and fun, were much appreciated. The experience itself was great! We enjoyed witnessing the beauty of Madeira from an entirely unique perspective.
Quality of Experience
Beautiful scenery experienced in a totally unique and thrilling way.
Guides, Drivers and Staff
Our guides, Daniel and Wolf, were absolutely terrific. They invested in us, making us feel safe and comfortable to encourage a day that was fun.
Transport
Pick up and drop off at the front door of our hotel. Easy!
To Eat Suggestion: DOC Restaurant
Douro Valley
This was easily one of the best meals we had on our trip. Highly elevated, exceptional dining in a beautifully situated and sophisticated dining space.
Quality of Experience
Amazing in all aspects; food, service, atmosphere.
Explore the Douro Valley Landscapes on a Small Group Kayak Adventure
Douro Valley
This experience was incorrectly booked as just the boat trip, and not the boat and kayak trip combined. This was not a big deal and is not the reason behind my rating. I greatly appreciate your response to that situation. Rather, the boat is, just a boat. The ride upriver is scenic and that's really it. You don't go all that far. I'm glad we did not go upriver with the boat and then kayak downriver back to town. It's the same view, and the river channel is busy with a lot of boat traffic. It would not have been very relaxing. Doing the two separately allowed us to kayak down the other arm of the river which was, frankly, dirty and smelly. Not super great. I would skip this activity overall, and would rather do a private boat hire with a wine and cheese tasting that would travel a greater distance along the river. No kayaking. And spend more time exploring the wineries along the valley.
Quality of Experience
There was nothing really special about the boat trip. And the kayaking was along a dirty, foul smelling section of the river.
Hike & Bite with Peaks & Paths
Serra da Estrela Nature Park
Nuno is an outstanding guide. It is clear he is passionate about the park, taking great pride in its beauty, diversity and fragility. His knowledge of its history, and biodiversity, was impressive. He took great care to assure our safety and comfort while in the park. Our lunch together was wonderful. He packed ham, bread and cheese, with jam and a bottle on wine (he forgot the glasses but that was easily handled). Sharing the day with him was a delight. I am glad we added more time, and that Nuno could accommodate us. Three hours would have been seriously limiting. He was willing to share suggestions for further exploration, and offered us insights on our hotel that the hotel staff themselves couldn't do.
Quality of Experience
The personalized attention and expertise of our guide.
Guides, Drivers and Staff
Nuno was simply fantastic!
Transport
Nuno ably drove us through the park. No concerns about his vehicle or driving habits.
Small Group Kayaking to Ponta da Piedade Grottoes
Portugal
A great way to experience this dramatic coastline. The equipment provided was of good quality, and the staff were each excellent! I was grateful the boat captain enabled us to take a quick swim on our return to the harbor. Our kayaking instructor was fun, kind, helpful to those in the group that needed assistance. His knowledge of the area was great to listen to. I would have enjoyed more time on the water, but for what it was, no big complaints.
Quality of Experience
Great equipment. Great guide. Great service overall.
Guides, Drivers and Staff
Fun. Friendly. Helpful.
To Eat Suggestion: Chef´s Kitchen (Carvoeiro)
Algarve
This was a phenomenal restaurant! Well designed, curated, nice touches in plating and silverware. Attentive service. Delicious food! Great atmosphere. Terrific all around!
Quality of Experience
There was ambiance here. It was in subtle details, great service, and amazing food. Our waiter offered suggestions that were spot on.
In hindsight, I should have communicated our plans more accurately. Timings for some of the places we wanted to get to weren't clear. For example. the Convent of Our Lady of Arrabida, was closed. The Forte de Albarquel had limited hours. Had we known those in advance we could have made better use of our time. We ended up visiting the Forte de Sao Filipe which was outstanding! From there we drove to Setubal for lunch, taking your suggestion for the choco frito. It seemed like there was a fair amount to see in Setubal, but again, it really wasn't discussed so we didn't know. We walked around a little before we continued our drive to the hotel.
Quality of Experience
Would have been nice to have a clearer understanding of what the operating hours of some of the places we wanted to visit were . Additionally having more information about Setubal would have been helpful, if we wanted to do more than a quick exploration.
Private Transfer to the Rental Car
Portugal
Rui showed up to the hotel on time. Brought us to the rental car directly, and offered to stay until we were set up.
Quality of Experience
All went to plan.
Guides, Drivers and Staff
Rui was great. We appreciated his willingness to stay until we were set up.
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Portugal
The Fado, was sublime. Beautiful. Haunting, in a way. You could close your eyes and feel the music. It was truly beautiful. The Portuguese guitar is a striking instrument, both in looks and sound. And those creating the music, playing the guitar, singing, were soulful, talented, and a joy to listen to. The dinner itself was okay. Good. Not as exceptional as the music. Restaurant staff were kind, but disorganized and rushed. In the end, they got everyone seated, meals and drinks ordered, and it all worked out. But it seemed like it was their first time doing it. The venue itself is nice, although I would suggest being seated away from the front entrance where the musicians will ultimately perform, as you're inches away, the music and singing would be loud.
Quality of Experience
Terrific Fado. Okay food. Good venue. Okay staff.
Food
Good. Not great. But good.
Guides, Drivers and Staff
Staff were kind, but disorganized.
Exploring the Art of Pastel de Nata on a A Hands-On Culinary Group Experience
Portugal
This was great! To learn how to make this iconic pastry was a real "treat"! The class was good. Small enough to be personal and move along at a steady clip. Everyone was engaged and having a good time. Our instructor was funny, well prepared to teach the class, and helped all of us succeed in our endeavor. There were steps that were completed in advance, both for ease and timing. Personally, I would have liked to have participated in each step, even if that meant a longer overall class. But still, a really good time.
Quality of Experience
Hands-on learning is a favorite of mine! Although not down to each individual step, we got a good introduction to the basics, and how to put everything together.
Guides, Drivers and Staff
Our instructor was great. Funny. Personable. He kept things moving while giving all of us some individual attention and encouragement.
Discover Sintra with a Private Guide and Driver – 8-Hour Tour with Skip-the-Line Access to Pena Palace
Portugal
Sintra is a must-see destination if you're in Lisbon. We were paired with Rita once again, which we both were pleased with. The skip-the-line tickets were enormously helpful! Guides are not allowed within Pena Palace, which was a little disappointing, however, Rita was keen to answer our questions before and after our tour. Throughout the day, she was kind, eager to share her knowledge, and helpful. The only downside, for me, was the lack of visiting the Moorish Castle. I felt like there was time within the day to do so, being respectful of our timed entries elsewhere. We made a stop for lunch, which could have been shortened or skipped outright to make time for the castle. Rita didn't feel it was a worthwhile destination, but I disagreed with her assessment. Still, she and our driver Rui fulfilled our request to visit Cabo da Roca, which was also very appreciated as it lengthened the day.
Quality of Experience
Despite not visiting the Moorish Castle it was a great day. Rita continued to excel as a guide, Rui was a great driver, and overall it was really wonderful.
Guides, Drivers and Staff
Again, Rita was outstanding. Rui was great as well.
Transport
Rui, was a great driver. The van was clean and comfortable.
Lisbon's Historic Odyssey on a Private Walking Tour
Lisbon
Rita was an excellent guide. Funny. Engaging. Knowledgable. She put together a loop that traversed each neighborhood, sharing historical and cultural highlights along the way. I asked specifically if she knew of any Vhils works, and she was able to incorporate one as we walked, which was greatly appreciated. She introduced us to many foods and shops, making stops so we could sample them as we went. It was a wonderful introduction to Lisbon!
Quality of Experience
A great introduction to the city. I liked that Rita listened to our requests and made good on many of them. She was under time pressure (the tour was 3 hours) but allowed us to linger and explore and take photos without feeling rushed.
Guides, Drivers and Staff
Rita was great! Friendly. Enthusiastic. Knowledgeable.
Local specialist: Diana Mota