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Kimkim Trip Reviews for Japan

4.7
Based on 615 ratings
Read 615 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Successful family trip to Tokyo and Okinawa
Japan | Mar 15 - Mar 28, 2026

Sakura
Sakura I.
Canada | Reviewed on Apr 29, 2026
Family trip to Japan was planned through Kimkim was generally positive. There was a lot of back and forth finalizing the trip, all done online so there was some awkwardness with communication and getting all our questions answered efficiently. The week in Tokyo was great, part self guided and private tours. The Mt. Fuji with Lake Kawaguchi & Oishi Park tour was a bit of a disappointment because it was overcast and we did not see Mt. Fuji at all but our guide Yang was lovely and humoured us... Read more

Family trip to Japan was planned through Kimkim was generally positive. There was a lot of back and forth finalizing the trip, all done online so there was some awkwardness with communication and getting all our questions answered efficiently.

The week in Tokyo was great, part self guided and private tours. The Mt. Fuji with Lake Kawaguchi & Oishi Park tour was a bit of a disappointment because it was overcast and we did not see Mt. Fuji at all but our guide Yang was lovely and humoured us by letting us stop to eat Hoto noodles, shop at the fruit stand and skipped part of the tour due to the fact there was no view that day. The tour company Magical Trip was very good, with friendly local tour guides that really gave a personalized experience. The sumo experience was so fun and our tour guide Shiina Saito was amazing. All the private transfers were great, the drivers contacted us in advance via WhatsApp and were easy to keep in communication. We took the suggested self-guided tours as a rough guide and pretty much did our own exploration of the city. We booked our own ticket to a Giant's baseball game as it was easier to do so.

The week in Okinawa was also great but in retrospect would have preferred more self guided with a rental car as the bus trip to North Okinawa sightseeing tour & Churaumi Aquarium was a disappointment. Most of the time was spend in crowded bus stopping at places that did not interest us and we did not have much time at the aquarium which was what we wanted to experience. We left the tour at the second to last stop as our hotel was a 20 min walk away and the end of the tour would've taken us an hour away by car from our hotel, saving us 100 min sitting in a vehicle. The surfing and snorkeling trips were enjoyable. The Shuri castle tour was with Magical Trip, our private guide Maria was fantastic.

I have used Kimkim before for a Greece trip and our agent kept in contact via WhatsApp and was available immediately for questions and concerns. Our Japan tour guide Shona was very helpful but all our communication was through Kimkim messaging and there was always a delay because of this. There was no real emergency but there was one time in Tokyo we did not have access to our TeamLab tickets till last minute and a time in Okinawa where our private transfer driver was late and we had to improvise and take a taxi get reimbursed later. It all worked out but I imagine not all travelers could've rolled with the punches as we can speak some Japanese to communicate our problems.

Hotel Reviews
ANA InterContinental Manza Beach Resort
Okinawa

Great view and access to pool and beach. Nice little fitness centre. PST Pizza and buffet breakfast was great. Hotel was a little remote, far from other sights but there was a shuttle to the gate that saved from walking to local restaurants.

Authenticity & Character
Looked like a cruise ship
Location
Great view and access to beach/pool
Staff
Cleanliness & Comfort
Tosei Hotel Cocone Tsukiji Ginza Premier
Tokyo

Clean and convenient hotel. Great location, great service and buffet breakfast was very good.

Authenticity & Character
There was a public bath and small gym. Buffet breakfast was good.
Location
Staff
Staff was very friendly and helpful. They were able to keep our luggage for a week while we went to Okinawa for a week.
Cleanliness & Comfort
Activity Reviews
Okinawa Surfing Experience
Okinawa Surfing Experience
Okinawa

Very small group activity which allowed it to be quite personalized. Guides were great.

Quality of Experience
Very small group and personalized.
Guides, Drivers and Staff
Transport
Naha, Okinawa: Keramas Island Snorkeling Day Trip with Lunch
Naha, Okinawa: Keramas Island Snorkeling Day Trip with Lunch
Okinawa

Keramas Island was beautiful. It was a bit of a large group tour but we got to see a lot of great marine life. Felt a little like cattle and did not have very much freedom during this activity but they seemed very concerned about safety which is I suppose is good.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Naha City
Explore Naha City
Okinawa

This was a big bus tour that was mostly stops for shopping. The stop at Churaumi Aquarium was too short to fully enjoy it. Spent a lot of time driving. The tour guide was stressed and mostly busy herding people. Our hotel was close the the second to last stop so we left to walk 20 min to our hotel otherwise we would have spent another 2 hours driving.

Quality of Experience
Guides, Drivers and Staff
Transport
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Tokyo

This tour was very fun. Our guide Shiina Saito was lovely. The sumo wrestlers were funny and entertaining.

Quality of Experience
Food
Chanko nabe was tasty.
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

Our guide was very lovely but without a view of Mt. Fuji this all day tour is pretty disappointing.

Quality of Experience
If weather is not optimal make changes to itinerary?
Guides, Drivers and Staff
Very friendly and accommodating guide.
Transport
Clean and comfortable van.
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on May 07, 2026

Hi Sakura,
Thank you so much for your feedback regarding Okinawa. It helps us gain a deeper understanding of this destination. I truly appreciate your support and understanding during the trip. Your family is such a kind and optimistic group—it has been a pleasure to assist you.

We will actively work on improving any areas where we fell short, and we hope that for your next trip, you will consider traveling with KK Travel again.

Warm regards,
Shona

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Our family had a dream trip expertly curated ...
Japan | Mar 27 - Apr 5, 2026

Nicole
Nicole D.
Los Angeles, CA | Reviewed on Apr 29, 2026
Our family had a dream trip expertly curated by Cannon from kimkim. It was my first time using this service and it delighted and exceeded expectations at every turn. Going to Japan for the first time seemed intimidating to plan and Cannon was with us every step of the way making sure we were prepared and enjoying every minute. Our guides and activities were all fantastic. Jason was particularly wonderful. He was knowledgeable, fun and easy to spend an action packed day with and attentive... Read more

Our family had a dream trip expertly curated by Cannon from kimkim. It was my first time using this service and it delighted and exceeded expectations at every turn. Going to Japan for the first time seemed intimidating to plan and Cannon was with us every step of the way making sure we were prepared and enjoying every minute. Our guides and activities were all fantastic. Jason was particularly wonderful. He was knowledgeable, fun and easy to spend an action packed day with and attentive to our pace and preferences. Each driver and guide made contact the evening before and was right where they said they'd be each excursion. The app was easy to use and having it and Cannon in our "pocket" was a great comfort as we navigated each new place. We had an incredible time exploring a wonderful country and created memories we will treasure always. The experiences hit all the right notes and left us excited to plan our next trip! Thank you KimKim for making travel adventures so easy, accessible and absolutely enjoyable!

Hotel Reviews
Shinagawa Prince Hotel
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kyoto Umekoji Kadensho - Private Bath Facility
Authenticity & Character
Location
Proximity to train
Staff
Cleanliness & Comfort
Tokyo Dome Hotel
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Yumoto Fujiya Hotel
Hakone
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full-Day Hakone Adventure: Mt. Fuji Views & Lake Ashi Cruise
Full-Day Hakone Adventure: Mt. Fuji Views & Lake Ashi Cruise
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Nara: Temples, Deer, and Historic Streets
Day Trip to Nara: Temples, Deer, and Historic Streets
Kyoto
Quality of Experience
Guides, Drivers and Staff
Our driver was the best! So sweet and friendly.
Transport
Our driver!
Nishiki Market Brunch Walking Food Tour
Nishiki Market Brunch Walking Food Tour
Japan

Great guides! Josh was so fun and knowledgeable and made sure we tried lots of new things at the market and walked away with new knowledge and full stomachs.

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto’s Cultural Treasures: Fushimi Inari-Taisha, Kiyomizu-dera & Gion District
Kyoto’s Cultural Treasures: Fushimi Inari-Taisha, Kiyomizu-dera & Gion District
Japan

Jason was very knowledgeable and was very attentive to our preferences and pace. It was a lot to see in a day but it was so much fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto
Quality of Experience
Guides, Drivers and Staff
Ninja Experience in Kyoto (Family & Kid Friendly)
Ninja Experience in Kyoto (Family & Kid Friendly)
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo: Sumo Show Experience with Drinks and Photo
Tokyo: Sumo Show Experience with Drinks and Photo
Tokyo
Quality of Experience
Guides, Drivers and Staff
Sushi & Home Cooking Class from Market to Table near Asakusa
Sushi & Home Cooking Class from Market to Table near Asakusa
Tokyo

Super fun and our teacher was wonderful.

Quality of Experience
Guides, Drivers and Staff
Transport
Chase Cherry Blossom with Tsukiji Outer Market in Tokyo
Chase Cherry Blossom with Tsukiji Outer Market in Tokyo
Tokyo
Quality of Experience
Guides, Drivers and Staff
Great guide
Transport
From Hakone to Kyoto
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on May 04, 2026
Hi Nicole, Thank you so much for this incredibly kind and thoughtful message. I’m really happy to hear that your first experience with Kimkim and your journey in Japan exceeded expectations and felt smooth and enjoyable throughout. Japan can feel a bit overwhelming for a first visit, so it’s especially rewarding to know you felt supported every step of the way and were able to simply focus on enjoying the experience. I’m also glad to hear Jason made such a strong impression—he is indeed... Read more

Hi Nicole,

Thank you so much for this incredibly kind and thoughtful message.

I’m really happy to hear that your first experience with Kimkim and your journey in Japan exceeded expectations and felt smooth and enjoyable throughout. Japan can feel a bit overwhelming for a first visit, so it’s especially rewarding to know you felt supported every step of the way and were able to simply focus on enjoying the experience.

I’m also glad to hear Jason made such a strong impression—he is indeed wonderful, and I’ll be sure to share your kind words with him and the rest of the team, including the drivers and guides who supported your trip.

It was a real pleasure helping plan this journey for your family, and I’m truly grateful for your trust. Knowing you’ve created such meaningful memories is the best part of what I do.

I hope this is just the beginning of many more travel adventures for you, and I would be absolutely delighted to help you plan your next one whenever the time comes.

Warmest regards,
Cannon

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Kaleidoscope of Japan (balancing small towns with large metros)
Japan | Apr 1 - Apr 22, 2026

Doron
Doron L.
Los Angeles, CA | Reviewed on Apr 29, 2026
Amazing Japan trip with three couples (good friends) traveling together. We covered a wide range of different activities, and got a comprehensive feel for different parts of Japan, with many unique experiences. Overall, the trip went as planned, though did require some upfront micro-management to get the itinerary in sync and consistent. The Kim Kim platform was effective, intuitive and easy to navigate by all users. Sandy Ren, and the Odynovo team (local Japan agent) were responsive and... Read more

Amazing Japan trip with three couples (good friends) traveling together. We covered a wide range of different activities, and got a comprehensive feel for different parts of Japan, with many unique experiences.

Overall, the trip went as planned, though did require some upfront micro-management to get the itinerary in sync and consistent. The Kim Kim platform was effective, intuitive and easy to navigate by all users. Sandy Ren, and the Odynovo team (local Japan agent) were responsive and available, both before and during our trip.

All our hotels and ryokans were great - we really enjoyed the boutique hotel approach vs. relying on name brand chains.

Gora Kansuiro (our ryokan in Hakone) was an authentic traditional Japan inn experience, with low tables & chairs on our tatami mats in room, which were made into futons for sleeping, en-suite private hot spring bath, plus open-air communal hot spring bath where we relaxed gazing out at the quiet forest, and delicious spread of Japanese dishes for breakfast and dinner.

Ryokan Asunaro (in Takayama) was most comfortable, with larger rooms, chairs and futons in-room, communal hot bath, choice of western or Japanese breakfast, and comfortable chairs to relax in the lobby.

Activity highlights included Tokyo Sumo wrestling, early morning Toyosu Tuna auction, cherry blossoms in Tokyo, Mt Fuji backdrop on Lake Kawaguchi in Hakone and Takayama, Kirin whiskey tasting near Mt Fuji, sake tasting in Takayama, Hakone Open Air contemporary art museum, Sushi making at Nakata Cooking School in Kanazawa, Snow Monkey Park in Kyoto, Kobe botanic & herb gardens, Himeji and Osaka castles, and Hiroshima dome and memorial.

Some of the activities could have been improved by going at night with less crowds (such as Bamboo Grove and Fushimi Inari-Taisha (Torii gates) in Kyoto).

Our private guides were knowledgeable and helpful - highlights were Kei, our guide in Tokyo and Hakone, and our Takayama-Kanazawa driver (who was like a guide), who were engaging, funny and especially helpful.

We also had a good balance of self-guided days, in which we explored (mainly by walking, but also taxi & subway) historic Tokyo, the backstreets of Takayama & Kanazawa, and additional activities such as the Maiko (geisha) dance & tea discussion and a contemporary art museum in Kyoto, incredible Kobe steak lunch (in Kobe), and two different jazz Kissaten bars in Tokyo and Kanazawa.

Transfers and train tickets were seamless and all on time as planned. Strongly suggest you forward luggage from one hotel to next when taking trains as a group.

Overall, an incredible Japan trip packing six stops into 18 days (Tokyo, Hakone, Takayama, Kanazawa, Kyoto & Osaka) with nice balance of large metros with small towns.

Hotel Reviews
Mitsui Garden Hotel Osaka Premier
Osaka

Great view over the river, centrally located in downtown Osaka, included executive lounge

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Small Boutique Hotel Villa Sanjo Muromachi
Kyoto

Great breakfast and comfortable rooms

Authenticity & Character
Location
Ok
Staff
Cleanliness & Comfort
Hotel Kanazawa Zoushi
Kanazawa

One of the nice options was evening Ramen at a common table included

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Asunaro
Takayama

A an excellent blend as traditional and western Vs. Japanese, onsen bath option, nice lobby to sit and relax, large rooms with futons and sitting area, central location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gora Kansuiro
Hakone

An authentic ryokan experience with Private Hot Spring baths and communal hot spring baths, tatami mats and low tables and chairs in rooms with authentic Japanese dinner and breakfast, we are in kimonos and sandals

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shiba Park Hotel
Tokyo

We love the library lounge area of the lobby to sit and relax

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Full day tour to Kobe and Himeji Castle
Full day tour to Kobe and Himeji Castle
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Castle and Umeda Sky Building
Osaka Castle and Umeda Sky Building
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
I
Half Day Bamboo Grove and Monkey Park Tour With a Boat Ride
Half Day Bamboo Grove and Monkey Park Tour With a Boat Ride
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Expo approved Sushi & Japanese Cooking Class
Osaka Expo approved Sushi & Japanese Cooking Class
Kanazawa
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Sumo Morning Practice in Ryogoku + Photo Shoot w/ Wrestlers
Tokyo Sumo Morning Practice in Ryogoku + Photo Shoot w/ Wrestlers
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on May 09, 2026
Hi Doron, Greetings from Sandy. Thank you so much for taking the time to share this — I really enjoyed reading through your experience. It sounds like you had an amazing trip, and I’m so glad everything came together well for your group.✌️ I am happy hearing about your time in Hakone and Takayama, as well as all the different activities you included — it really sounds like you made the most of each place. It’s also great to know the balance between guided days and free time worked well... Read more

Hi Doron,

Greetings from Sandy.

Thank you so much for taking the time to share this — I really enjoyed reading through your experience. It sounds like you had an amazing trip, and I’m so glad everything came together well for your group.✌️

I am happy hearing about your time in Hakone and Takayama, as well as all the different activities you included — it really sounds like you made the most of each place. It’s also great to know the balance between guided days and free time worked well for you.

Thank you again for your feedback, I’ll be sure to share them with our local team. I hope we can help you plan another trip like Japan again, South Korea, China and more destinations in the future!😊

Warm regards,
Sandy

Our small-group trip experience was very positive.
Japan | Apr 7 - Apr 27, 2026

Betsy
Betsy L.
Denver, CO | Reviewed on Apr 28, 2026
Overall, our trip experience was very well organized and executed. We felt that we got a good exposure to Japanese culture as a whole with our brief visit. Lenny was very responsive and helpful, especially when we were in-country. We appreciated her responsiveness and advice regarding my soy sauce allergy, understanding that it was a hard subject to address. Read more

Overall, our trip experience was very well organized and executed. We felt that we got a good exposure to Japanese culture as a whole with our brief visit. Lenny was very responsive and helpful, especially when we were in-country. We appreciated her responsiveness and advice regarding my soy sauce allergy, understanding that it was a hard subject to address.

Activity Reviews
Greater Sendai Friendship Force – Cultural Exchange and Journey
Greater Sendai Friendship Force – Cultural Exchange and Journey
Sendai

Our cultural exchange was very successful and enjoyable. It was the perfect follow-up to our overall cultural introduction tour to Kyoto, Tokayama, Kanazawa and Tokyo.

Quality of Experience
Guides, Drivers and Staff
It was wonderful to be hosted by local Friendship Force club members.
Best Of Shibuya Food Private Tour - Evening
Best Of Shibuya Food Private Tour - Evening
Tokyo

We really enjoyed our food tour in Shibuya and learning about the food culture of Tokyo.

Quality of Experience
Guides, Drivers and Staff
Our Shibuya Food Tour guide was very good and thorough.
Half-Day Eastern Tokyo Tour with English-Speaking Guide and Private Vehicle
Half-Day Eastern Tokyo Tour with English-Speaking Guide and Private Vehicle
Tokyo

We had limited time to tour Tokyo and our guide did the best he could. His English skill was limited, however, and we wished we had been warned not to eat very much for lunch in preparation our Shibuya Food Tour that evening.

Quality of Experience
Guides, Drivers and Staff
We had a hard time understanding our guide’s English.
Kanazawa Full Day Tour with English Speaking Guide (Private)
Kanazawa Full Day Tour with English Speaking Guide (Private)
Kanazawa

Our American guide was very thorough and helpful for giving us a good experience in Kanazawa.

Transfer from Takayama to Kanazawa, including a visit to Shirakawa-go
Transfer from Takayama to Kanazawa, including a visit to Shirakawa-go
Japan

Shirakawa was a wonderful place and our driver/guide did a great job.

Takayama Full-Day Tour with English-Speaking Guide
Takayama Full-Day Tour with English-Speaking Guide
Takayama

We enjoyed our day tour and lunch suggestion. It was very informative.

Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Kyoto

We enjoyed our interaction with geiko as well as the dinner.

Tea Ceremony in Kyoto (Private)
Tea Ceremony in Kyoto (Private)
Japan

Very well done and thorough.

Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto
Bullet train from Shinagawa to Kyoto
Bullet train from Shinagawa to Kyoto
Japan
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Apr 29, 2026
Hi Betsy, welcome back home! Thank you very much for taking the time to share your experience. I’m really glad to hear that the overall trip was wonderful, and it means a lot to my team and me. We understand the concerns regarding food allergies, and we’re always very careful with precautions in place, so I’m glad to hear you were still able to enjoy the food experience in Tokyo. Also noted regarding the guide’s English—especially for first-time visitors. Many of our guides do speak very... Read more

Hi Betsy, welcome back home!

Thank you very much for taking the time to share your experience. I’m really glad to hear that the overall trip was wonderful, and it means a lot to my team and me.

We understand the concerns regarding food allergies, and we’re always very careful with precautions in place, so I’m glad to hear you were still able to enjoy the food experience in Tokyo.

Also noted regarding the guide’s English—especially for first-time visitors. Many of our guides do speak very good English, though the Japanese accent can sometimes feel unfamiliar, and we will take this into consideration moving forward. We’ll also share your thoughts with our local partners.

Thank you again, and we hope to help you plan your future trips to Japan as well.

Warm regards,
Leny

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EXCEPTIONAL GUIDES
Japan | Apr 14 - Apr 21, 2026

HAZEL
HAZEL E.
Canada | Reviewed on Apr 28, 2026
Exceptional guides, especially Kyoto.
Drivers were fine but limited English so not much conversation there. Read more

Exceptional guides, especially Kyoto.
Drivers were fine but limited English so not much conversation there.

Hotel Reviews
Daiwa Roynet Hotel Kyoto ekimae PREMIER
Kyoto

Great location with direct access to shops, restaurants and subway

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Hotel Kajikaso
Hakone

Very different experience with foot bath, dinner and breakfast in the room and sleeping on floor mats

Authenticity & Character
Location
Staff
Cleanliness & Comfort
the b asakusa
Tokyo

Great location and ample breakfast variety

Authenticity & Character
Location
So close to walk to subways, restaurants and temple
Staff
Cleanliness & Comfort
Activity Reviews
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Japan

Excellent and knowledgeable guide. Interesting history

Quality of Experience
Guides, Drivers and Staff
Explanations from the guide
Transport
Guide met us at our hotel..very convenient, then walked
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Felt rushed through the museum

Quality of Experience
Guides, Drivers and Staff
Museum guide a bit hard to understand
Transport
Clean vehicle and enjoyable ride
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Japan

Wonderful boat cruise and views of Mt Fuji

Quality of Experience
Guides, Drivers and Staff
Little English but very accomodating
Drive to Hakone with Mt. Fuji Tour
Japan

Driver was good..little English but we managed

Quality of Experience
Driver was open to time we requested or needed at each location
Guides, Drivers and Staff
Transport
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Tokyo

Very good tour, knowledgeable guide and good pace.

Quality of Experience
Food
Waygu beef was excellint; sushi not so much ...
Guides, Drivers and Staff
Transport
Found our way to meeting point
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo

Guide was great but the food not so much for me!

Quality of Experience
Food
I'm sure it was very good...if you liked sushi 🍣!
Guides, Drivers and Staff
Transport
We walked to location
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Tokyo

Very nice experience at a Sumo Stable! Wrestlers were engaging, entertaining and funny!

Quality of Experience
Authentic wrestlers who were very sharing of their life
Food
Eat like a Sumo! Delicious soup!
Guides, Drivers and Staff
Transport
Local specialist: Hilda Yang
Photo taken by HAZEL E
Photo taken by HAZEL E
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Hilda
Hilda Yang
Local specialist in Japan | Replied on May 07, 2026
Hi Hazel,
Thank you very much for taking the time to share your feedback. We are delighted to hear that you found our guides exceptional, especially in Kyoto. Your kind words mean a lot to our team.
Regarding the drivers, we truly appreciate your understanding of the language limitation. While they are professional and safe drivers, we recognize that limited English may affect the conversation experience. We will certainly take your feedback into consideration as we continue to improve our... Read more

Hi Hazel,
Thank you very much for taking the time to share your feedback. We are delighted to hear that you found our guides exceptional, especially in Kyoto. Your kind words mean a lot to our team.
Regarding the drivers, we truly appreciate your understanding of the language limitation. While they are professional and safe drivers, we recognize that limited English may affect the conversation experience. We will certainly take your feedback into consideration as we continue to improve our services.
Once again, thank you for choosing us. We hope to welcome you again on your next trip to Japan.
Warm regards,
Hilda

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A perfect trip to Japan.
Japan | Apr 17 - Apr 27, 2026

Karen
Karen K.
Borough Park, NY | Reviewed on Apr 28, 2026
I worked with Ben for a number of months to personalize a very special trip to Japan. He could not have been more accommodating, and he answered every question in a timely manner. He made wonderful suggestions, and we weren’t disappointed anywhere along the line. We had three different guides, Ursula, Sorata, and Pitt - each lovely and knowledgeable. We enjoyed spending our days with them very much. Everything promised was delivered, and even more. Ben even arranged for a birthday cake... Read more

I worked with Ben for a number of months to personalize a very special trip to Japan. He could not have been more accommodating, and he answered every question in a timely manner. He made wonderful suggestions, and we weren’t disappointed anywhere along the line.

We had three different guides, Ursula, Sorata, and Pitt - each lovely and knowledgeable. We enjoyed spending our days with them very much.

Everything promised was delivered, and even more. Ben even arranged for a birthday cake for me - a delightful surprise.

Our time in Japan was filled with wonderful memories, beautiful experiences, and gracious interactions. We can’t wait to come back!

Hotel Reviews
PROSTYLE Ryokan Yokohama Bashamichi
Yokohama

Good location, nice room. Easy access to subway, restaurants and shopping.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
THE KNOT HIROSHIMA
Hiroshima

Love this hotel! Great location next to the Peace Park. Easy access to shopping and food. Overall, a nice hipster boutique hotel, if that’s where you’re looking for. Nice high floor bar.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Onyado Nono Namba Natural Hot Spring
Osaka

Our only disappointment on the trip. This hotel, although in a great location and clean, is not the most comfortable. Tiny room. We could barely put our clothes or suitcases anywhere. It feels more like a family budget hotel, and we were paying luxury prices.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gion Elite Terrace

Great location! Clean and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Kamakura Ancient Capital Tour: Great Buddha & Zen Temples (Public Transport)
Guided Kamakura Ancient Capital Tour: Great Buddha & Zen Temples (Public Transport)
Japan

I had visited, Kamakura before, but my husband had not. I wanted him to see the Buddha and bamboo forest and it could not have been a more perfect day, weatherwise. We thoroughly enjoyed it.

Quality of Experience
Guides, Drivers and Staff
Transport
Miyajima’s World Heritage & Serene Temples: Guided Full-Day Tour with Public Transfer & Ferry
Miyajima’s World Heritage & Serene Temples: Guided Full-Day Tour with Public Transfer & Ferry
Hiroshima

This was always on my bucket list, and it did not disappoint. Beautiful setting, nice day overall.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka's Dual Charms Guided Tour: Tsutenkaku, Namba Yasaka Shrine & Kuromon Market with Public Transportation
Osaka's Dual Charms Guided Tour: Tsutenkaku, Namba Yasaka Shrine & Kuromon Market with Public Transportation
Osaka

The tower, — it’s a bit touristy. If you like going up the Eiffel Tower, or to the Statue of Liberty, or to the top of the Empire State building, then this is that type of experience. But we enjoyed walking in the nearby neighborhood and stopping by Four for a night local lunch. We also had a nice walk through a beautiful park. Be careful at Kuromon market if you order Uni. They hide the prices a bit, and there might be a little sticker shock at the end.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Himeji: Exploring Japan’s First Famous Castle and Tranquil Gardens （by public transport）
Day Trip to Himeji: Exploring Japan’s First Famous Castle and Tranquil Gardens （by public transport）
Osaka

Fascinating castle with an interesting history. The gardens nearby were beautiful. Be prepared for a lot of steps.

Quality of Experience
Guides, Drivers and Staff
Transport
Hidden Paths of Arashiyama:Tea Ceremony ,Moss Temples and Kaiseki Dinner with Maiko Performance（Private Guide, Public Transportation）
Hidden Paths of Arashiyama:Tea Ceremony ,Moss Temples and Kaiseki Dinner with Maiko Performance（Private Guide, Public Transportation）
Kyoto

Arashimaya was fabulous! Highly recommend going there - just glorious in spring. The tea ceremony and Maiko experience felt a bit touristy, but if you want to be dressed in a kimono for tea, then this might be for you. But our guide Ursula was wonderful!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Apr 28, 2026

Dear Karen,

Thank you so much for your incredibly warm and heartfelt review. It was such a pleasure working with you and your lovely family to tailor your perfect Japan trip.

I’m truly happy to hear you had a wonderful time and were well looked after by Ursula, Sorata and Pitt. It was my great pleasure to arrange every detail for you, including the little birthday surprise.

Your kind words mean a lot to me. I sincerely hope we will have the honour of welcoming you back to Japan again in the future.

Best regards,
Ben

Read all Japan reviews

Japan girls trip Spring 2026
Japan | Apr 7 - Apr 15, 2026

A
Anne M.
Peachtree City, GA | Reviewed on Apr 27, 2026
Our Spring Japan trip was organized by Sandy, and it was amazing! I've always heard that Japan is a country worth visiting and it's true! What a place :) Sandy answered many questions from our group before we traveled and during our visit. Our guides made sure that our excursions ran smoothly. Yuki went above and beyond in explaining history and special features of the sites we visited. His love for Japan made our trip very enjoyable. The trip exceeded expectations. Read more

Our Spring Japan trip was organized by Sandy, and it was amazing! I've always heard that Japan is a country worth visiting and it's true! What a place :) Sandy answered many questions from our group before we traveled and during our visit. Our guides made sure that our excursions ran smoothly. Yuki went above and beyond in explaining history and special features of the sites we visited. His love for Japan made our trip very enjoyable. The trip exceeded expectations.

Hotel Reviews
The Royal Park Canvas Osaka Kitahama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Miyama Village Tour From Kyoto
Full Day Miyama Village Tour From Kyoto
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Everyone worked hard to see that we enjoyed the tea ceremony.

Quality of Experience
Guides, Drivers and Staff
Had trouble finding the location. The Staff at the location was Amazing.
Transport
Full Day Mt. Fuji and Lake Kawaguchi Tour with Onsen experience
Full Day Mt. Fuji and Lake Kawaguchi Tour with Onsen experience
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo
Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Chase Cherry Blossom with Meiji Jingu in Tokyo
Chase Cherry Blossom with Meiji Jingu in Tokyo
Tokyo

Beautiful Gardens!

Quality of Experience
Guides, Drivers and Staff
Transport
Learn the Secrets Behind Sushi in a Cooking Class
Learn the Secrets Behind Sushi in a Cooking Class
Osaka

The teaching chefs were incredible.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 27, 2026
Hi Anne, Thank you so much for feedback — it truly means a lot to me. I’m so happy to hear that you had such a wonderful time in Japan. It’s always special to see guests experience the country for the first time and enjoy it as much as you did. I’m really glad everything went smoothly and that the trip exceeded your expectations. I’ll be sure to pass your kind message along to Yuki as well — he’ll be very happy to hear it. He’s truly passionate about what he does, and it’s great that it... Read more

Hi Anne,

Thank you so much for feedback — it truly means a lot to me.

I’m so happy to hear that you had such a wonderful time in Japan. It’s always special to see guests experience the country for the first time and enjoy it as much as you did. I’m really glad everything went smoothly and that the trip exceeded your expectations.

I’ll be sure to pass your kind message along to Yuki as well — he’ll be very happy to hear it. He’s truly passionate about what he does, and it’s great that it came through during your time together.

It was a pleasure helping you plan this trip, and I hope Japan leaves you with many great memories for years to come. If you ever decide to explore more of Asia like South Korea, Singapore , China and more in the future, I’d love to help again.😊

Warm regards,
Sandy

Amazing 14 day trip to Japan
Japan | Apr 5 - Apr 18, 2026

Ramiro
Ramiro Z.
San Jose, CA | Reviewed on Apr 26, 2026
We had a wonderful 14 day trip to Japan organized by Eleanor. It was our first trip to Japan, and we saw and did everything we wanted to and more. We have never used a service or tour group for our travels before this trip. The itinerary created by Eleanor was completely manageable and ran smoothly- no problems at all. It was mostly self guided (our choice) but with selected guided sections that were very enjoyable and worthwhile. She kept in touch periodically along the way just to make... Read more

We had a wonderful 14 day trip to Japan organized by Eleanor. It was our first trip to Japan, and we saw and did everything we wanted to and more. We have never used a service or tour group for our travels before this trip.

The itinerary created by Eleanor was completely manageable and ran smoothly- no problems at all. It was mostly self guided (our choice) but with selected guided sections that were very enjoyable and worthwhile. She kept in touch periodically along the way just to make sure things were going as planned.

There were many cities and adventures we wouldn’t have chosen without Eleanor’s recommendations (such as 2 short day hikes along the Nakasendo Trail and Kiso valley, tea ceremony in Kyoto, onsens and sentos at all hotels). The guides and drivers recommended by Eleanor were all excellent. Japan was absolutely memorable and fantastic on all levels. We look forward to going back. I highly recommend Eleanor and kimkim if you are planning a trip to Japan.

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Apr 30, 2026

Hi Ramiro,
Thank you so much for the positive review and feedback😊. I'm really glad everything went smoothly as planned and that you enjoyed Japan a lot! It was a pleasure helping you plan it, and I'm so happy some of the experiences along the way made it even more special. This all means a lot to me! Would love to help again whenever you're ready for your next trip🎉!
All the best,
Eleanor

Great one-week stop-over - three city exposure of Japan
Japan | Apr 14 - Apr 21, 2026

Tom
Tom D.
Minneapolis, MN | Reviewed on Apr 26, 2026
We had a great time with a quick one-week stopover in Japan. Really enjoyed Kyoto gardens and temple/shrines. Picture and weather perfect day in Hakone - doing the loop - with the iconic snow-capped Fuji. Toyko is much to big for just 2 days - but loved the Palace Garden and the Asakusa area was buzzing. Read more

We had a great time with a quick one-week stopover in Japan. Really enjoyed Kyoto gardens and temple/shrines. Picture and weather perfect day in Hakone - doing the loop - with the iconic snow-capped Fuji. Toyko is much to big for just 2 days - but loved the Palace Garden and the Asakusa area was buzzing.

Hotel Reviews
Asakusa View Hotel Annex Rokku
Tokyo

Very modern city hotel. Very clean quite and comfortable. Helpful staff. Breakfast buffet at their main building was excellent.

Authenticity & Character
It's a very modern hotel - clean, quiet and comfortable.
Location
Fun to be right in the Asakusa area and easy access to subway
Staff
Cleanliness & Comfort
Tokinoyu Setsugetsuka
Hakone-machi

Clearly a good resort experience with baths and very close proximity to the transit needed to make the loop

Authenticity & Character
If you like to dress up - they provide all the robes and such. Very nice hot baths and spacious rooms. However zero flexibility with set menu and over the food is average taste
Location
2 minute walk from train station / cable car
Staff
Had issues communicating and had issues with seating on reserved 2nd day dinner. We were first in lline for our shift and they sat us (initially in a dark corner table with no view of anything- while the many garden view tables were all open and available. After a few challenges trying to communicate our issue they finally re-sat us at a good view table. But it was not friendly and barely accommodating. No flexibility and as non Japanese speakers found communication bumpy.
Cleanliness & Comfort
Large clean room - plenty of towels and good garden view
Hotel Vischio Kyoto by GRANVIA
Kyoto

Nice quiet room. Really amazing breakfast buffet. Location next to train station made navigation and transfers really accesible

Authenticity & Character
Great shower - clean and comfortable - Japanese food available at breakfast buffet
Location
2 minute walk to train station
Staff
Cleanliness & Comfort
Very clean. Firm beds
Activity Review
Half Day Sagano Bamboo Grove & Arashiyama Walking Tour (Join-in)
Half Day Sagano Bamboo Grove & Arashiyama Walking Tour (Join-in)
Kyoto

Yuki our guide made this our top highlight of all our time spent in Kyoto. Especially enjoyed the pacing and allowing us some peaceful time to soak in the very private Zen garden. She also moved us thru the more busy tourist areas, finding great spots for pictures and explanations. Tofu lunch was amazing, best authentic food on our entire trip in a beautiful house (glad we ate there over the temple lunch which was not available that day). Plus she sent us over 50 photos she took of our day together. Yuki also was extra special post tour - riding the train with us to get us right to the market and taking extra time later to send suggestions for a shop in Toyko where we might find masks (we collect masks from our travels). Yuki made the whole day exceptional

Quality of Experience
Great locations, Guide and Learnings - highly recommend (especially for the less touristy stops)
Guides, Drivers and Staff
Yuki is exceptional
Transport
it was a walking tour -
Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Apr 30, 2026
Hi Tom and Maggy, Thank you very much for your kind review and for sharing your feedback with us. We truly appreciate you taking the time to write such detailed comments, it means a lot to us and is very helpful for our future work. I’m so glad to hear that you had a great time during your week in Japan! Kyoto’s gardens and temples are always a highlight, and it’s wonderful that you experienced a picture-perfect day in Hakone with views of Mt. Fuji. Tokyo can indeed feel too big for just a... Read more

Hi Tom and Maggy,

Thank you very much for your kind review and for sharing your feedback with us. We truly appreciate you taking the time to write such detailed comments, it means a lot to us and is very helpful for our future work.

I’m so glad to hear that you had a great time during your week in Japan! Kyoto’s gardens and temples are always a highlight, and it’s wonderful that you experienced a picture-perfect day in Hakone with views of Mt. Fuji. Tokyo can indeed feel too big for just a couple of days, but I’m happy you enjoyed the Imperial Palace Gardens and the lively atmosphere in Asakusa.

Thank you again for your thoughtful words. If you ever plan to explore Japan more in depth, you are always welcome back, we would be delighted to assist you again.

Best regards,
Cannon

Phenomenal cherry blossom trip 🌸
Japan | Apr 3 - Apr 13, 2026

J
Jody C.
San Diego, CA | Reviewed on Apr 26, 2026
Thank you Ada, and all those involved in organizing an unforgettable cherry blossom trip to Japan. Read more

Thank you Ada, and all those involved in organizing an unforgettable cherry blossom trip to Japan.

Hotel Reviews
Richmond Hotel Premier Tokyo Schole
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Onyado Nono Matsumoto Natural Hot Spring
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Morino Hotel
Kiso
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Taoya Kisoji
Tsumago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Park Hotel Kyoto Umekoji
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hiroshima Tokyu REI Hotel
Hiroshima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karuizawa Hotel Longing House
Karuizawa

This was our least favorite town we visited, and our least favorite hotel. It is far from the hiking trail and the activity in the city. It had the least authentic Japanese vibe of everywhere we visited. The huge old dirty teddy bears sitting out in the rain were not a welcome greeting. The outstanding customer service we received throughout Japan was lacking in this town and this hotel. The room was fine. The breakfast was good. I would not recommend visiting this town or this hotel.

Authenticity & Character
Throw away old disgusting giant teddy bears that contaminate both indoor and outdoor spaces.
Location
There could be a free shuttle from the train station.
Staff
No one at desk, have to ring a bell and wait.
Cleanliness & Comfort
Activity Review
Half-day Tokyo Highlights: Meiji Jingu & Senso-ji Temple
Half-day Tokyo Highlights: Meiji Jingu & Senso-ji Temple
Tokyo

Naomi

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ada Huang
Ada
Ada Huang
Local specialist in Japan | Replied on Apr 26, 2026

Hi Jody，

Thank you again for sharing your feedback—I really appreciate it.

I’m very glad to hear that your cherry blossom trip overall was memorable. At the same time, I’m sorry that your stay in Karuizawa and at Karuizawa Hotel Longing House didn’t meet your expectations. I completely understand your concerns, especially given the high standard you experienced elsewhere in Japan.

Based on your feedback, we will no longer recommend this hotel for future trips.

Thank you again for your honest comments—they truly help us improve.

Warm regards,
Ada

This was a must going alone to Japan for the ...
Japan | Apr 5 - Apr 17, 2026

John
John L.
Los Angeles, CA | Reviewed on Apr 26, 2026

This was a must going alone to Japan for the first time. Greg made everything super easy and even changed my trip when I had a major delay.

Local specialist: Greg Varga

Our trip to Japan was a positively life alter...
Japan | Apr 10 - Apr 19, 2026

Elsa
Elsa M.
Los Angeles, CA | Reviewed on Apr 25, 2026
Our trip to Japan was a positively life altering experience and the team at kimkim really executed a beautiful itinerary and took care of all of the arrangements for us.
Our specialist Jessica was very responsive and was available to answer any questions or concerns. Her itinerary for us flowed and that was the overall feeling for our time in Japan.
Our guides Chinami ( Hakone) , Fumiko ( Tokyo), Yoko (Kyoto) and Takehiko ( Kobe) did an outstanding job explaining the highlights of our... Read more

Our trip to Japan was a positively life altering experience and the team at kimkim really executed a beautiful itinerary and took care of all of the arrangements for us.
Our specialist Jessica was very responsive and was available to answer any questions or concerns. Her itinerary for us flowed and that was the overall feeling for our time in Japan.
Our guides Chinami ( Hakone) , Fumiko ( Tokyo), Yoko (Kyoto) and Takehiko ( Kobe) did an outstanding job explaining the highlights of our sightseeing and handling the transportation details in a timely and expert manner. They were warm and informative and we had a lot of fun learning about Japan from them.
The kimkim app was invaluable in keeping us on track and not overwhelmed as we covered a lot of places in 10 days. It was nice to have a record of everything we did on a daily basis because the app did all the work! In short we loved our experience with kimkim and would use them again to plan a memorable trip.

Hotel Reviews
Hotel Century Southern Tower
Tokyo

Great location - across from Shinjuku train station and amazing shopping. The breakfast buffet is wonderful. The in room coffee pour over was the best hotel coffee over ever had. We were on thw 39th floor and had a beautiful view of the Imperial gardens.

Authenticity & Character
Tokyo high rise
Location
Walking distance to Shinjuku train station
Staff
Very busy hotel so it was sometimes hard to get someone on the phone and a line for breakfast
Cleanliness & Comfort
Impeccable
Kyoto Ryokan Sakanoue
Kyoto

Don’t let the worn carpeting in the hallways discourage you- the rooms are beautifully designed and the bathroom tub is exceptional. The Japanese breakfast is so delicious and the staff will arrange for a bath in their stone or wooden tubs which was a real treat! The location is great and you can easily walk to the Gion shopping and some shrines and temples.

Authenticity & Character
Beautiful Japanese minimalist zen design. Very comfortable beds and bath.
Location
Close to great restaurants and shopping
Staff
We lost a phone on the plane and they were out I’d their way to contact the local airline reps.
Cleanliness & Comfort
The carpeting needs to be replaced.
Hakone Kowakien TEN-YU
Hakone

The most amazing wellness trip of my life! The hotel runs expertly in the most beautiful Japanese onsen setting. The breakfast and dinner buffet is world class ( think amazing cruise liner). We loved the authentic kimonos which were a part of a truly Japanese spa experience. We went during cherry blossom season and would love to go back in the fall.

Authenticity & Character
The hot springs setting
Location
Staff
Courteous and so competent
Cleanliness & Comfort
You can even do your own laundry and they provide everything.
Local specialist: Jessica Wang
Jessica
Jessica Wang
Local specialist in South Korea | Replied on Apr 26, 2026

Hi Elsa,
It was a pleasure arranging your trip! Your satisfaction means the most to us.
If you need anything in the future, please feel free to reach out! Miss you😀
Best wishes,
Jessica

Great Experience
Japan | Mar 30 - Apr 8, 2026

B
Bianca N.
Miami, FL | Reviewed on Apr 24, 2026

The trip was amazing and Cannon was very helpful with the planning and extremely responsive. He tailored the trip to our requirements and was available for any questions we had. Everything was planned perfectly and he followed up with us along the way to ensure that things were running smoothly. He even arranged to have a birthday cake delivered to our hotel! Would definitely go back to Japan and would definitely use Cannon and kimkim again!
Our tour guides were also excellent - Ken, Ayumi, Yuki, and Naoko.

Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Apr 25, 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an amazing trip. It’s great to know the itinerary was tailored to your needs and that everything went smoothly during your journey. We’re especially glad you enjoyed the birthday surprise—it’s always our pleasure to help create special moments! I will be sure to share your kind words with your guides Ken, Ayumi, Yuki, and Naoko—they will all be very happy to know they made your experience... Read more

Thank you so much for your wonderful feedback!

We’re delighted to hear that you had such an amazing trip. It’s great to know the itinerary was tailored to your needs and that everything went smoothly during your journey. We’re especially glad you enjoyed the birthday surprise—it’s always our pleasure to help create special moments!

I will be sure to share your kind words with your guides Ken, Ayumi, Yuki, and Naoko—they will all be very happy to know they made your experience memorable.

Thank you again for your trust and recommendation. We would love to welcome you back to Japan in the future!

Read all Japan reviews

Not a great experience.
Japan | Mar 20 - Apr 2, 2026

R
robert h.
Newark, NJ | Reviewed on Apr 22, 2026
The trip took us to good locations and we saw what we came to see. However, much of the best parts of the trip were without the guides provided. Only two guides out of the many we had were memorable. The others were so-so or poor. In some cases, proficiency with English was insufficient to have meaningful conversation. On the trips, the food was commonly not great. In some cases, no choice about the specific meal was provided. In other cases, the meals were up to us to find with no particular... Read more

The trip took us to good locations and we saw what we came to see. However, much of the best parts of the trip were without the guides provided. Only two guides out of the many we had were memorable. The others were so-so or poor. In some cases, proficiency with English was insufficient to have meaningful conversation. On the trips, the food was commonly not great. In some cases, no choice about the specific meal was provided. In other cases, the meals were up to us to find with no particular guidance. The foodie night in Osaka led us to mediocre quality street food. The plan had problems. The plan had us go to a restaurant in Kyoto that was closed on that day. The plan scheduled us to go to the same temple on both of the first two days. We asked for a change ahead of time but that change was not communicated to the guide before we got there (or at least, she was unaware of the change). In one case, the plan sent us to a destination that intended us to climb many stairs but no notice of that was communicated in the plan. Given our age, that was a potential problem. Fortunately, we were with one of the good guides who noticed this and was able to take us to an alternative destination. The hotels were largely fine, although the ryokan in Hakone felt more like a commercial hotel than an inn. There was no indication in the guide that the train trip from Osaka to Kanazawa started with a local train and then transferred to a bullet train. Given the expense, I would not use kim kim again, but would pick local guides via Get your guide or equivalent.

Hotel Reviews
Daiwa Roynet Hotel Ginza PREMIER
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Daiwa Roynet Hotel KANAZAWAEKI-NISHIGUCHI
Kanazawa

Easy in and out.

Authenticity & Character
Location
close to rail station.
Staff
Cleanliness & Comfort
Candeo Hotels Osaka The Tower
Osaka
Authenticity & Character
Modern and entirely commercial. The restaurant was only so so. The bar did not have what I would consider minimal options.
Location
Staff
Cleanliness & Comfort
The Blossom Kyoto
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Hotel Kajikaso
Hakone

More like a commercial hotel than an inn

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shiba Park Hotel
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Apr 24, 2026
Hi Robert, Thank you for taking the time to share such detailed feedback. We are very sorry that your travel experience did not meet your expectations. Not informing you about the stairs at the destination was indeed an oversight on our part, and the repeated temple visit in Tokyo was due to a miscommunication with our local ground operator. We deeply apologize for these mistakes. As a small gesture of our apology, I would like to offer you a refund of $300 USD. Please accept this as a... Read more

Hi Robert,

Thank you for taking the time to share such detailed feedback. We are very sorry that your travel experience did not meet your expectations. Not informing you about the stairs at the destination was indeed an oversight on our part, and the repeated temple visit in Tokyo was due to a miscommunication with our local ground operator. We deeply apologize for these mistakes.

As a small gesture of our apology, I would like to offer you a refund of $300 USD. Please accept this as a token of our regret. We know that $300 is nothing compared to your overall experience, but we still hope to do something for you. Once again, thank you for your candid review. We wish you all the best in your future travels.

Best Regards,
Shona

Read all Japan reviews

Girl’s Japan trip 2026
Japan | Apr 7 - Apr 15, 2026

Marianne
Marianne O.
Peachtree City, GA | Reviewed on Apr 22, 2026
Our visit to Japan was amazing from beginning to end. Our guides Nao and Yuki were wonderful. Nao was so happy for us to view Mt. Fuji and the beautiful cherry trees which were in peak form that day. She was happy to bring us shopping for some specific things and picked a great lunch spot on our Mt. Fuji day.
Yuki was especially concerned with us understanding him and even brought visual aids with him. He was constantly concerned with our comfort and happiness. He made time for us to... Read more

Our visit to Japan was amazing from beginning to end. Our guides Nao and Yuki were wonderful. Nao was so happy for us to view Mt. Fuji and the beautiful cherry trees which were in peak form that day. She was happy to bring us shopping for some specific things and picked a great lunch spot on our Mt. Fuji day.
Yuki was especially concerned with us understanding him and even brought visual aids with him. He was constantly concerned with our comfort and happiness. He made time for us to stop for ice cream and shopping, brought us to my favorite lunch spot with the conveyor belts delivering our food and was very patient with our group of 8 women. He was a great translator during our tie dye experience and seemed to really enjoy showing us around.
We loved the first and last hotels, as they were a bit smaller and gave more personal service. The Kyoto Tokyu Hotel was very nice but maybe a little big and touristy for my liking, although they had a lovely gift shop.
I enjoyed Tokyo and Osaka as cities and also the surrounding areas. In Kyoto, maybe because of where we stayed I did not get a good feel for the city itself. However, we loved the tea ceremony, day in Miyama and the Philosopher’s Path, which we did from Kyoto.
All of our activities were so well planned and we enjoyed them all. Thanks to Sandy for the arrangements and for including everything we asked for.
Japan was so clean and beautiful. The people we met were gentle and polite. The food was delicious. The public transportation was easy to navigate. The bullet train was clean and comfortable. We even got lucky with the weather. Our only rain was during a travel day and our day at Mt. Fuji was sunny and clear.
Thank you, Sandy, for putting together a trip that I will remember fondly forever.
I will go to Kim.Kim again when planning my next adventure.
Marianne O’Shaughnessy

Hotel Reviews
The Royal Park Canvas Osaka Kitahama

I loved the size and location of this hotel. It was next to the subway stop and a short walk to the river.

Authenticity & Character
Breakfast was beautiful and delicious.
Location
Loved jumping on the subway and walking along the river.
Staff
Very friendly and helpful
Cleanliness & Comfort
The room was clean but a bit cramped for two of us.
Kyoto Tokyu Hotel
Kyoto

This hotel was a bit big for my liking. Too many big tour busses, a line up for breakfast in the morning and locates on a busy street. However, it was clean and beautiful inside and the gift shop is lovely.

Authenticity & Character
A bit too big and commercial
Location
I would have like to be in a quieter area where I could stroll to shopping and food.
Staff
Staff was friendly and helpful
Cleanliness & Comfort
Rooms were a bit cramped for 2 people but very clean. I didn’t love the step up to the bathroom.
Asakusa View Hotel Annex Rokku
Tokyo

The Asakusa View Hotel Annex was wonderful. I think being in the Annex and not in the larger hotel across the street was good. I like the feel of a boutique hotel and I got it here. The food was good, the staff friendly and helpful and the rooms were roomy and made the most out of the space. 2 of us were very comfortable here.

Authenticity & Character
The breakfast included traditional Japanese foods and the geisha show in the evening was enjoyable.
Location
On a pedestrian mall and easy to walk and shop any time of day.
Staff
The staff was friendly and helpful
Cleanliness & Comfort
Rooms were spotless and they made the best use of space so 2 people were very comfortable.
Activity Reviews
Learn the Secrets Behind Sushi in a Cooking Class
Learn the Secrets Behind Sushi in a Cooking Class
Osaka

The ladies teaching us today were wonderful. We really got to experience the art of making sushi.

Quality of Experience
Teachers were great! The kitchen was clean and organized.
Guides, Drivers and Staff
They were great teachers, organized and patient.
Transport
We took taxis here today and did well.
Osaka-Nara day trip with Osaka Castle
Osaka-Nara day trip with Osaka Castle
Osaka

I loved visiting the Nara deer park, the temple with the large Buddha as well as Osaka castle. However, the museum at Osaka castle was a bit overwhelming and there wasn’t time to read all the information. I enjoyed our stop for Ramen for lunch and our stop later for ice cream and shopping. We stopped at an observation tower late in the day and I could have skipped that. I know Yuki was doing his best to show us everything.

Quality of Experience
Yuki was forever trying to make us happy
Guides, Drivers and Staff
Yuki and Mr. Li were wonderful
Transport
Vehicle was comfortable and our driver great.
Full Day Miyama Village Tour From Kyoto
Full Day Miyama Village Tour From Kyoto
Japan

Our day began with a tie dying activity on our way into Mijama. It was fun learning about the indigo ink that is popular in the region. Then touring the village with the thatched roofs and visiting their small museums was very interesting.

Quality of Experience
Our tie dying activity!
Guides, Drivers and Staff
Yuki was fun and informative, as always.
Transport
Driver was always there when we needed him.
Fushimi Inari Taisha and Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto

This temple area in the city was beautiful. Mao taught us how to purify ourselves to approach the temple and hue to bow in front of the temple. It was interesting learning about the religions of Japan.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Bamboo Grove and Monkey Park Tour
Half Day Bamboo Grove and Monkey Park Tour
Kyoto

Loved our walk around the monkey park. It was beautiful and the monkeys were sweet. I enjoyed feeding them and seeing the babies.

Quality of Experience
Guides, Drivers and Staff
Our guide was great and so was our driver. The staff at the park were all very friendly.
Transport
Our driver was always there when we needed him
Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Don’t miss this experience! It was so much fun picking out a kimono to wear and getting dressed up. The tea ceremony was wonderful, we learned a lot and had a great time.

Quality of Experience
The staff was great and the girl leading our ceremony was wonderful
Guides, Drivers and Staff
We were on our own today-took a taxi to the spot, had a little difficulty getting there. The staff at the tea ceremony was wonderful.
Transport
Had a hard time communicating with the taxi driver but it all worked out.
Full Day Mt. Fuji and Lake Kawaguchi Tour with Onsen experience
Full Day Mt. Fuji and Lake Kawaguchi Tour with Onsen experience
Tokyo

Knowing that Mt.Fuji isn’t always visible made our day so much more spectacular. We had a clear view of the mountain all day. To add to it, the cherry blossoms were at their best the day we visited. It was a magnificent day!

Quality of Experience
Our guide Nao did a great job. We made the decision not to climb higher on the path because it would be another 2 hours. I think it was a great decision as we had a wonderful view from where we were.
Guides, Drivers and Staff
Our guide was wonderful today
Transport
Our driver was always there when we needed him.
Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo
Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo
Tokyo

This was a fun activity. A great way to spend lunchtime. Probably the most touristy thing we did but I’m glad we included it.

Quality of Experience
The MC was knowledgeable and spoke both English and Japanese perfectly. The wrestlers were entertaining and fun to watch.
Guides, Drivers and Staff
Transport
Chase Cherry Blossom with Meiji Jingu in Tokyo
Chase Cherry Blossom with Meiji Jingu in Tokyo
Tokyo

The wooded area we walked through was beautiful and I enjoyed the temple and museum.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
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Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 27, 2026
Dear Marianne, Thank you so much for taking the time to share feedback. I’m really happy to hear how much you enjoyed your trip to Japan—it sounds like a very special experience from start to finish. I’m especially glad Guides Nao and Yuki took such good care of you. I’ll be sure to pass along your kind words to them—they’ll truly appreciate it. Your Mt. Fuji day with clear views and peak cherry blossoms sounds incredible, and I’m so glad you had those moments together, along with all the... Read more

Dear Marianne,

Thank you so much for taking the time to share feedback. I’m really happy to hear how much you enjoyed your trip to Japan—it sounds like a very special experience from start to finish.

I’m especially glad Guides Nao and Yuki took such good care of you. I’ll be sure to pass along your kind words to them—they’ll truly appreciate it. Your Mt. Fuji day with clear views and peak cherry blossoms sounds incredible, and I’m so glad you had those moments together, along with all the food, shopping, and unique experiences throughout the trip.

Thank you again for trusting me with your travel plans and for sharing your honest thoughts, including about the hotels and Kyoto. It really helps.

I’d love to help you plan your next trip whenever you’re ready.❤️

Warm regards,
Sandy

Had the trip ended before the last few days o...
Japan | Apr 8 - Apr 21, 2026

J
James H.
Ashburn, VA | Reviewed on Apr 22, 2026
Had the trip ended before the last few days our rating would be higher. While we learned early on in our travels that we were often overscheduled for our taste, we consign some of that fact to our inexperience as travelers on such a complicated and lengthy itinerary. But toward he end, scheduling of trains and advice about luggage that produced a very compressed day in beautiful Hakone, and that cut short our stay at a ryokan that kept us from fully enjoying what we'd paid handsomely for,... Read more

Had the trip ended before the last few days our rating would be higher. While we learned early on in our travels that we were often overscheduled for our taste, we consign some of that fact to our inexperience as travelers on such a complicated and lengthy itinerary. But toward he end, scheduling of trains and advice about luggage that produced a very compressed day in beautiful Hakone, and that cut short our stay at a ryokan that kept us from fully enjoying what we'd paid handsomely for, really hurt our experience. That same scheduling issue rushed us to Tokyo so that we could sit around with nothing to do while we waited for our hotel room to become available. As noted, we're not experienced enough travelers to have picked up on these shortcomings before they happened but, to Cory's credit, in the times when we did request revisions to other trip plans she responded quickly and effectively.

I also give her credit for easing the concerns I felt about having received a diagnosis of gluten intolerance in the weeks before the trip began. Cory was very helpful in finding places that could accommodate my restrictions--something that isn't necessarily easy in Japan given the predominance in its cuisine of gluten-containing soy sauce.

All in, while we had a great time overall in lovely Japan we were disappointed by plans made toward the end of the trip that wasted our money and hurt our experience in what should have been a highlight of the experience.

Hotel Reviews
Hotel the Celestine Tokyo Shiba
Tokyo

The location was less appealing to us than the Blossom Hibiya because it was a hike to Ginza, but otherwise we liked the hotel. The breakfast was pretty good, and they get extra credit for having placards showing the presence of allergens like wheat that are helpful for the gluten-intolerant. We had already upgraded our room at significant expense, so it was commodious and comfortable, with our only complaint being the lack of English-speaking TV channels and odd lighting controls. Staff was lovely.

Authenticity & Character
Location
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The Blossom Hibiya
Minato

Well located close to Ginza and very attractive, our first room was simply too small for us--although probably typical for Tokyo but our upgrade was a pleasure. The facility is beautiful and well maintained, and staff was lovely and helpful. The breakfast was pretty good but it would have been helpful to have placards stating the presence of allergens like wheat for a glucose-intolerant guest like myself.

Authenticity & Character
Location
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Kanaya Resort Hakone
Hakone

The setting is lovely, the facility, while more modern than we expected (which is a good thing for us but might not be for everyone) is beautiful and well kept, and the food was Michelin-star worthy in its creativity and flavor. Staff were helpful despite there being some instances where stronger English skills would have been helpful. Still, the overall experience was superior, and we strongly recommend Kanaya.

Authenticity & Character
Location
Staff
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Cross Hotel Kyoto
Kyoto

The room we upgraded to after finding the one we originally had was very nice and came at an attractive price, but the hotel itself comes across as a haven for tourists seeking the lowest price. Staff was very good, but the breakfast was boring and limited, and the activity in the lobby was more like a train station than a hotel.

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Location
Staff
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The Hotel Sanraku Kanazawa
Kanazawa

Although not the best room, the overall experience at Hotel Sanraku was one of the best of our two week Japan trip. The room's shortcoming was in not having a separate space for the toilet. But the breakfast--and in particular the information about ingredients in the offerings that were very helpful to someone who has a gluten intolerance--was a standout, as was the location and sheer attractiveness of the lodging.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Cory Varga

Both of our guides were good. One we were wi...
Japan | Apr 10 - Apr 21, 2026

D
Debbie J.
Chicago, IL | Reviewed on Apr 22, 2026
Both of our guides were good. One we were with shortly and was a more focused day of getting to many places. He did a good job of coming up with some additional day of options and a great lunch rec. Young we had for 4 days and we really liked her. She was a bit soft spoken /quiet but very nice and knowledgeable and we found if we asked lots of questions we got lots of history and current info about not only the places she took us but also modern Japan life. Really enhanced our trip to... Read more

Both of our guides were good. One we were with shortly and was a more focused day of getting to many places. He did a good job of coming up with some additional day of options and a great lunch rec. Young we had for 4 days and we really liked her. She was a bit soft spoken /quiet but very nice and knowledgeable and we found if we asked lots of questions we got lots of history and current info about not only the places she took us but also modern Japan life. Really enhanced our trip to learn about the history, shrines and temples. Getting around by train /bus was great for us and she had to work harder than if we had driver to navigate public transport for sure. Hotels were all nice. It was great. The only note is to warn guides we will want lots of restaurant recs (as where we’ll be is not always areas they’ve eaten. We had good luck using tablelog and AI ) and the food at the Hakone onsen was not very good. But we went out for great meals nearby.

Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Apr 23, 2026
Hi Debbie, Thank you so much for sharing such a thoughtful and detailed review — it truly means a lot 😊 I’m really glad to hear that both of your guides made a positive impact on your trip. It’s wonderful that you were able to enjoy not only the sightseeing but also gain deeper insights into Japan’s history and daily life — that’s exactly the kind of experience we hope to create. I also truly appreciate your helpful feedback regarding restaurant recommendations and the Hakone onsen dining.... Read more

Hi Debbie,

Thank you so much for sharing such a thoughtful and detailed review — it truly means a lot 😊

I’m really glad to hear that both of your guides made a positive impact on your trip. It’s wonderful that you were able to enjoy not only the sightseeing but also gain deeper insights into Japan’s history and daily life — that’s exactly the kind of experience we hope to create.

I also truly appreciate your helpful feedback regarding restaurant recommendations and the Hakone onsen dining. This is very valuable, and I will absolutely share it with the team to continue improving our future trips.

It was a pleasure planning this journey for you, and thank you again for your trust throughout the process.

I hope to welcome you back to Japan (or China!) in the future — I would love to help you create another amazing trip ✨

Warm regards,
Ben

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Japan Family trip
Japan | Apr 8 - Apr 21, 2026

Sarah
Sarah S.
San Jose, CA | Reviewed on Apr 22, 2026
Our Japan tour had something for everyone. We especially enjoyed the smaller places- Hakone, Koyasan and Nara. Food was excellent, kids stayed interested and we decided before we had even left that we will need to go back! Read more

Our Japan tour had something for everyone. We especially enjoyed the smaller places- Hakone, Koyasan and Nara. Food was excellent, kids stayed interested and we decided before we had even left that we will need to go back!

Hotel Reviews
Asakusa View Hotel Annex Rokku
Tokyo

Great location and big breakfast buffet.

Authenticity & Character
Location
Right near station , shrine and restaurants in Asakusa
Staff
Cleanliness & Comfort
MIMARU Osaka Shinsaibashi West

Good for families, otherwise quite basic

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mimaru Kyoto Station
Kyoto

Close to Kyoto station. Fairly basic.

Authenticity & Character
Location
Not near many sights, but close to station.
Staff
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Cleanliness & Comfort
Mt. Koya temple stay
Koyasan

Authentic Japanese temple stay.

Authenticity & Character
Location
Close to the center of town
Staff
Friendly and explained everything well
Cleanliness & Comfort
Hotel Gracery Shinjuku
Tokyo

Gritty neighborhood, only dirty place we encountered in Japan. Inside the rooms were quite small, even by Japan standards. Didn’t find the novelty of the Godzilla to outweigh the vibe of the neighborhood that was not at all family friendly.

Authenticity & Character
Location
Good if you want that specific scene, but not our vibe.
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo Discovery: From Traditional Landmarks to Akihabara’s Anime Haven
Tokyo Discovery: From Traditional Landmarks to Akihabara’s Anime Haven
Tokyo
Samurai and Ninja Museum with Experience
Samurai and Ninja Museum with Experience
Kyoto
Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Excellent way to enjoy kimonos and participate in a tea ceremony

Quality of Experience
Full Day Osaka Discovery with Cup Noodles Museum
Full Day Osaka Discovery with Cup Noodles Museum
Osaka

The Cup Noodles museum was fun, but we didn’t need a guide here and she didn’t even help us by translating despite participating in the activity herself. She was hard to hear and kids thought she was mean

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka-Nara Day Trip
Osaka-Nara Day Trip
Osaka
Quality of Experience
Guides, Drivers and Staff
Guide was excellent and gave us some personalized tips.
Transport
A Hands-on Cooking Experience: Nigiri Sushi and More
A Hands-on Cooking Experience: Nigiri Sushi and More
Tokyo

A bit long for our group- more geared toward adults

Quality of Experience
Guides, Drivers and Staff
Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo
Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo
Tokyo
Quality of Experience
Guides, Drivers and Staff
Local specialist: Sandy Ren
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Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 28, 2026

Hi Sarah,

Thank you so much for sharing your experience — I’m really glad to hear the trip had something for everyone 😊 It’s wonderful that you enjoyed places like Hakone, Koyasan, and Nara — those are such special destinations, and I’m especially happy the kids stayed engaged throughout the journey!
I also really appreciate your honest feedback about Hotel Gracery Shinjuku. Your comments are very helpful, and we’ll definitely take this into account when making future recommendations, especially for families.

Warm regards,
Sandy

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The prospect of planning a trip to Japan with...
Japan | Mar 31 - Apr 10, 2026

H
Hanna J.
Ashburn, VA | Reviewed on Apr 20, 2026
The prospect of planning a trip to Japan with my two young kids was so overwhelming that we turned to KimKim for help and I’m very glad we did. They had a basic outline for a family trip to Tokyo, Osaka, and Kyoto that we were able to tweak to suit our preferences. There was a great mix of fun for the kids (Disney, Universal) and sightseeing for the adults (Meiji Shrine, Mt. Fuji, etc.) for the adults. All of the transportation was booked beforehand and seamless. Eleanor (our local... Read more

The prospect of planning a trip to Japan with my two young kids was so overwhelming that we turned to KimKim for help and I’m very glad we did. They had a basic outline for a family trip to Tokyo, Osaka, and Kyoto that we were able to tweak to suit our preferences. There was a great mix of fun for the kids (Disney, Universal) and sightseeing for the adults (Meiji Shrine, Mt. Fuji, etc.) for the adults. All of the transportation was booked beforehand and seamless. Eleanor (our local specialist) always answered my questions quickly and she checked in throughout our trip to make sure everything was going well. A special thanks to our tour guides Machiko, Nick, and Sunny who were so knowledgeable and patient.

Local specialist: Eleanor Chen
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Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Apr 24, 2026

Hi Hanna,

I'm really glad that all of you had a wonderful time in Japan. It's so great that the itinerary worked well for you 😎. It was a pleasure helping you along the way, and I'll be sure to pass your kind words on to the guides as well. Thanks again for trusting us 😊!!!

Best,
Eleanor

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Professional, Responsive and Understanding.
Japan | Apr 9 - Apr 19, 2026

G
George K.
the Cyprus | Reviewed on Apr 20, 2026
Winnie was very professional and responsive at all times. There is a time difference of 7 hours between us and it never felt like it. We had a lot of issues with rescheduling and postponing the trip due the war in Iran. We finally decided to take the trip and therefore the team of Odynovo and Winnie only had a week to plan our trip (since it was initially postponed). They delivered a great full private tour that respected our requests and real time modifications. All the... Read more

Winnie was very professional and responsive at all times. There is a time difference of 7 hours between us and it never felt like it.

We had a lot of issues with rescheduling and postponing the trip due the war in Iran.

We finally decided to take the trip and therefore the team of Odynovo and Winnie only had a week to plan our trip (since it was initially postponed).

They delivered a great full private tour that respected our requests and real time modifications.

All the guides and drivers were very responsive, kind and respectful.

I would highly recommend working with Odynovo Tours and specifically Winnie.

Local specialist: Winnie Wu
Winnie
Winnie Wu
Local specialist in Japan | Replied on Apr 21, 2026

Hi George,
We're all great, right?🙌 I could see how determined you both were to make this trip happen, and I didn’t want to let you down. It was truly a pleasure to plan your honeymoon, and I hope that whenever you share these memories with your friends and family, it brings you great joy and warmth. 😊
It was so lovely getting to know you both!
Best wishes,
Winnie

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