Kimkim Trip Reviews for Japan

Hi Silvana,

Thank you so much for your lovely review!

I'm so happy to hear that you and Joe had such a wonderful time in Japan. I'll be sure to pass your kind words along to Davin, I'm sure he'll be delighted to hear them.

It sounds like the Mt. Fuji day, Ryokan Aura Tachibana, and all the amazing food created some very special memories. Thank you as well for your feedback about the Tokyo hotel restaurant.

Most of all, thank you for trusting us again with your next trip. It means a lot to us, and I'm excited to help you plan another great adventure!

Warm regards,
Cannon

Hi Ceri,

Welcome back home!

Thank you for taking the time to share your feedback. I'm pleased to hear that the arrangements were generally executed as planned and that communication throughout your trip was smooth and easy.

I want to apologize again for the delayed driver. Following our investigation with the local partner, we were informed that a significant traffic accident had affected the route that morning, resulting in the driver arriving approximately 30 minutes late. While I completely understand your frustration, I would note that such delays are quite rare in Japan, where punctuality is generally held in very high regard. In fact, the same partner successfully handled your station pick-up and drop-off in Kyoto for your NINTENDO Museum visit.

While the accident and resulting traffic disruption were outside of our control, I agree that a clearer explanation should have been provided at the time of the delay. For that, we apologize for the inconvenience and appreciate your patience and understanding.

Regarding the activities, I appreciate your comments about their suitability for children. The experiences incorporated are based on the interests shared, family suitability, and availability. I completely understand your point regarding the lengthy introduction during the ramen experience, as younger travelers are often more interested in the hands-on portion. This is valuable feedback, and I will share it with our partner for future consideration. It would also have been helpful to receive more feedback during the planning process regarding the level of child-focused engagement you were seeking, as this would have allowed me to explore alternative options or tailor recommendations more closely to your children's interests and expectations.

As for Fushimi Inari, it is certainly one of Kyoto's most iconic attractions. However, it is also one of the most crowded sites in Japan, particularly during peak travel periods. When designing itineraries, I try to balance famous landmarks with overall enjoyment, comfort, and pace, especially for families traveling with children. Rather than focusing solely on checking off well-known sights, my goal is to create a more enjoyable and less crowded experience. That said, I appreciate that it may have been something you would have liked to include, and I could have highlighted it as an optional visit.

Regarding value, I would respectfully note that my role extends far beyond simply booking tours. The service includes researching and designing a customized itinerary, recommending accommodations and experiences, coordinating with multiple suppliers, managing reservations, arranging transportation logistics, making adjustments throughout the planning process, and providing support before and during the trip. While much of this work happens behind the scenes, it is intended to create a seamless travel experience and save travelers a significant amount of time and effort in planning a complex trip independently. This approach has been reflected in the experiences of many of my past travelers, who have shared positive feedback not only about the destinations they visited but also about the planning support, recommendations, and assistance provided throughout their journey.

Thank you again for your honest feedback and for trusting me with your family's trip. I appreciate the opportunity to have helped plan this trip, and I will certainly keep your comments in mind when working with future families.

Warm regards,
Leny

Hi Nima,

Thank you, and welcome back home!

I'm so happy to hear that you had a wonderful time in Japan with your family. It was a pleasure helping plan your trip, and I hope you came home with many great memories.

I’m sorry to hear that you felt the Osaka food tour fell a bit short of your expectations. I’m currently reviewing the feedback with our local partner, particularly regarding the guide's engagement and overall experience. I’ll be in touch with you directly.

That said, I hope the overall trip was a great experience—from exploring Japan's culture and sights to enjoying some shopping and quality time with your family.

Thank you again for trusting me with your Japan adventure. I would be delighted to help you plan any future trips to Japan whenever you're ready to return.

Take care, and I hope to hear from you again soon!

Warm regards,

Leny

Hi Kathi,

Thank you so much for your lovely message!
I'm really happy you enjoyed our guides and found me helpful and prompt — that means a lot to me.
You're absolutely right about the trains and crowded spots — I'm sorry they caused stress, and I truly appreciate your honesty. I'm glad our guides could adapt along the way.
Thank you again for trusting us with your journey. It would be a joy to welcome you back to Japan anytime.
Warmly,
Shona

Hi Kimberly,

Welcome home, and thank you so much for your kind review!

I'm so happy to hear that you and your family had a great time in Japan and that everything went smoothly. It was a pleasure helping you plan your trip.

I'm especially glad the kimkim app was useful during your travels. Having your itinerary, train reservations, and trip details all in one place certainly makes things easier when you're on the go.

Thank you again for trusting me with your family vacation. It was wonderful curating this trip for you and working with you throughout the planning process. I'm happy to hear that the recommendations were a good fit for your family and that you had such a memorable time in Japan.

If Japan ever calls you back, I would be delighted to help again :)

Warm wishes,
Leny

Hi Keimy ＆Steven,

Thank you so much for taking the time to share such a thoughtful and detailed review. Reading about your experiences from so many different angles truly means a lot to me😊

From the very beginning of the planning process, you guys were such a positive, kind, and enthusiastic couple. It was genuinely a pleasure for me to help create this journey with you, and I feel very fortunate that our paths crossed.

What made this trip special is that it was truly a collaborative effort. You both had a clear vision of the experiences you wanted, and you always took the time to research my suggestions and thoughtfully consider how they fit into your travel style. I do not doubt that your openness, curiosity, and preparation were a big part of why the trip was such a success.

Thank you for trusting me and my team with your adventure in Japan. It brings me so much joy to know that you created wonderful memories here.

I already look forward to the day you return to Japan and discover even more of what this country has to offer😊 Next time, I highly recommend visiting in autumn; the colors, scenery, and atmosphere are truly magical.

We'll be waiting for you!

Warm regards,
Marii

Hi Steven,

Welcome back home, and thank you so much for taking the time to share your experience with us.

My team and I are so happy to hear that you had a great trip. It’s wonderful to know that you enjoyed not only the destinations, guides, and food experiences, but also the local insights and stories along the way. Those personal perspectives often bring a destination to life and make the experience even more memorable.

Thank you again for trusting us with your Japan & South Korea trip. It was a pleasure helping you plan it, and I’d be delighted to assist you with another in the future.

I hope you're settling back in well and adjusting to the time difference without too much trouble.

Wishing you all the best and a wonderful week ahead!

Warm wishes,
Leny

Hi William and Madi, welcome back home!

It made me so happy to hear that you had such a wonderful honeymoon in Japan. I hope it was everything you imagined and that you brought home many special memories together.

Thank you for trusting me to be a part of planning such an important trip. It was a pleasure working with you both, and I’d love the opportunity to help with your next Japan adventure someday.

Warm wishes,
Leny

Hi Ericka,

Thank you so much for your wonderful review! It truly made my day.

I was especially surprised and touched to receive your feedback after some time had passed since your trip. It means a lot that you took the time to come back and share your experience.

It was an absolute pleasure helping you plan your Japan adventure, and I'm so happy we were able to fit in everything you wanted to see and do. I'm also delighted to hear that you enjoyed your time with Zumi in Kyoto. I'll be sure to pass along your kind words to him—he will be thrilled to hear that you enjoyed chasing the cherry blossoms together!

Thank you again for your trust and support. Guests like you are the reason we love what we do. Whenever you're ready for your next trip to Japan or anywhere else in Asia, I'd be honored to help you plan another unforgettable journey.

Wishing you all the best, and I hope to work with you again in the future!

Warm regards,

Judy 🌸

Hi Greg,

Thank you so much for your great review. We're delighted to hear that you enjoyed your time in Japan and that your journey was such a memorable experience.

It was a true pleasure assisting you with your family trip. Thank you for your trust, your patience throughout the planning process, and for being such a wonderful guest to work with.
I especially enjoyed seeing the photos from your journey. Looking through them almost felt like traveling alongside your family and sharing in those special moments and discoveries along the way.
We hope the memories, experiences, and special moments from your time in Japan will stay with you for many years to come. Should your travels ever bring you and your family back to Japan, we would be delighted to help you discover even more of this beautiful country.

Wishing you all the very best, and we hope our paths cross again in the future.

Warm regards,
Peter

Hi Kim,

Thank you for your thoughtful review and for allowing me to be part of your family's Japan adventure.

I really enjoyed putting this trip together for you and am so pleased to hear that everything came together smoothly. It’s wonderful to know that the guides, transportation, and overall arrangements helped make the experience enjoyable for your family.

Thank you as well for your trust throughout the planning process. It was a pleasure working with you, and I appreciate your kind words more than you know.

Wishing you and your family many happy memories from Japan, and hopefully, I'll have the opportunity to curate your next family adventure in Japan!

Warm wishes,
Leny

Dear Mikal，

Thank you very much for your kind review.

I am truly delighted that you were able to come to Japan and enjoy such meaningful and unique cultural experiences. It was my great honor to help design and arrange this trip for you.

I also sincerely appreciate your detailed feedback, which has helped me better understand your experience in places such as Tsukiji Outer Market, your hotel in Takayama, and the guiding service in Kyoto. Your comments are extremely valuable.

I hope I will have the opportunity to assist you again in the future and show you even more of the beauty of Japan.

Wishing you all the best, good health, and happiness always.

Best Regards
Cannon

Thanks so much for your thoughtful review Jeff! I'm so glad that you had a wonderful time in Japan, and I'm thrilled that you were able to find snow in May!

Hi Sydney,
Thank you so much for your kind words and positive feedback. It truly means a lot to me.

I also feel very fortunate to have had the opportunity to work with such wonderful guests. It has been a pleasure helping you plan this journey, and I sincerely appreciate your trust throughout the process.

Thank you again for choosing Kimkim for your travel arrangements. I hope this trip has created many special memories for you, and I would be delighted to assist you with your future adventures whenever you are ready.

Wishing you all the best, and I hope we will have the pleasure of planning another journey together in the future.

Warm regards,
Olivia

Hi Donna,
Thank you so much for your incredibly kind and detailed feedback! I'm thrilled that you enjoyed the knife making, kintsugi, and Kaga Yuzen master experience – and that our guides made your journey so seamless and meaningful.
I also appreciate your understanding of the hotel room sizes. I'll be sure to proactively discuss room dimensions with future travelers, and next time you travel with us, we'll confirm larger rooms from the start.
It truly means the world to me that you'd recommend KimKim and me to your friends and family. I'd love to help you plan your next adventure whenever you're ready.
Warmest regards,
Angel

Hi Lauri，

That sounds really heartwarming to read — I’m genuinely glad the trip lived up to your expectations.

It was a real pleasure helping you plan everything, and even more so seeing it all come together smoothly while you were in Japan. I know how much goes into a journey like this, so I’m really happy to hear that the guides, drivers, hotels, and experiences all worked out well for you.

Thank you as well for trusting me with your trip from the beginning. I hope Japan leaves you with many good memories, and I’d be more than happy to help again whenever you plan your next adventure.

Best Regards
Cannon

Hi Melana,

Thank you for taking the time to share such detailed feedback. I appreciate hearing your thoughts after having some time to reflect on the trip.

I also wish we had connected more during your time in Japan. It was nice bumping into you at the Tokyo train station, and I hope you and your son created many wonderful memories together.

I'm glad to hear that you enjoyed your stay in Tokyo, the ninja class, the sushi-making experience, and that the WhatsApp updates and reminders were helpful throughout your trip.

I wish you had more time in Tokyo.

Regarding Kyoto, I completely understand your perspective. Kyoto is included in many first-time Japan itineraries because it offers a different side of Japan through its temples, traditional neighborhoods, gardens, and cultural experiences. It is a destination enjoyed by travelers of all ages and provides a nice contrast to Tokyo's modern energy. That said, it sounds like Tokyo's modern and futuristic attractions were more aligned with what you and your son were looking for on this trip.

Regarding the accommodations, I tried to strike a balance between comfort, location, and your travel budget. My goal was to provide accommodations that were comfortable, well-located, and enjoyable while staying within the budget discussed, without compromising on quality and overall experience.

Thank you as well for sharing your thoughts about the Anime & Manga tour. This is usually one of our most popular and loved experiences for families and younger travelers, so I was surprised to hear that it didn't fully meet your expectations.

I noticed you mentioned the Pokémon Café. The reason I did not specifically recommend it during the planning stage is that it is one of Tokyo's most popular attractions, and reservations typically need to be secured well in advance directly by travelers. Availability can be extremely limited and often sells out within minutes of being released. Had I known Pokémon was a particular interest for your son, I would have certainly highlighted it earlier. Since the café can be difficult to secure, the guide focused on Pokémon merchandise shops, exclusive collectibles, and themed displays.

Regarding the guide's lunch, as well as the bike tour that you were unable to participate in, I am currently checking with our local partners to better understand what happened. I will be in touch with you directly once I have an update.

I also appreciate your suggestion about providing more recommendations for free time. Looking back, I could certainly have enriched the itinerary further with additional self-guided recommendations, family-friendly attractions, and hidden gems based on your interests.

Thank you again for your honest feedback. It helps us continue improving the traveler's experiences. Most importantly, I'm happy that you and your son had the opportunity to experience Japan together, and I hope the memories from the trip stay with you for years to come.

I will be in touch directly soon.

Sincerely,
Leny

Hi Robert,

Welcome back home! I hope you're settling back in nicely and have had a chance to catch up on some rest.

Thank you so much for your kind review. It was a pleasure helping you plan this trip for your group.

I'm delighted to hear that you enjoyed your time in Tokyo and Seoul and that the guides helped make the experience memorable. I'll be sure to share your feedback with the team—they'll be happy to hear it.

Thank you again for trusting us with your travels. We hope to help you plan another adventure in the future!

Warm wishes,
Leny

Dear Connie,

Thank you so much for your wonderful review! 😊

Reading your comments truly made my day.

It was an absolute pleasure helping your family plan and experience your journey through Japan. From Tokyo to Kyoto, Osaka, and Hiroshima, I’m so happy to hear that you enjoyed the trip and that Ms. Cho and Mr. Hideo helped make your experience even more special.

I’m also grateful for your kind words about my planning and communication. My goal is always to make the process as smooth and enjoyable as possible, both before and during the trip, so it means a lot to know that you felt well taken care of.

Thank you again for trusting me with your family’s adventure. It was a privilege to be part of it, and I hope the memories you created in Japan will stay with you for many years to come.

If you ever decide to return to Japan—or explore China or another part of Asia in the future—I would be delighted to help you plan another unforgettable journey.

Wishing you and your family all the best, and thank you again for your trust and support!

Warm regards,
Bella 😊

Hi Bob,

Thank you so much for taking the time to leave such a thoughtful review.

First of all, thank you for your trust throughout this journey. From our very first conversations during the planning stage to your final day in Japan, it was truly a pleasure helping you and Rosanne experience this wonderful country.

I was especially happy to read that you felt the trip was well planned and that any issues along the way were resolved quickly. Your kind words mean a great deal to me personally, and I am honored to have been part of your Japan adventure.

I was also very pleased to hear your positive comments about Iris and Hashimoto-san. I will be sure to share your feedback with them. I know they will be delighted to hear that they helped make your trip special.
Please rest assured that we take feedback like yours very seriously. We have already paused assigning Ricky to future tours while we conduct additional training and review these situations with him. Our goal is to ensure that every guest receives the attentive, thoughtful, and personalized care that we expect from our guides.

Your feedback is incredibly valuable because it helps us improve and prevent similar experiences for future travelers.

Japan truly has so much more to offer beyond what you saw on this trip. From Hokkaido to Kyushu, there are still countless amazing places waiting to be discovered. And if you ever decide to return to Japan—or perhaps visit China in the future—you will officially be one of our VIP guests 😊. We would be absolutely delighted to help create another unforgettable journey for you and Rosanne.

Thank you again for your trust, your patience, and your honesty throughout the trip.

Wishing you and Rosanne good health, happiness, and many more adventures ahead.

Warm regards,
Ben