Kimkim Trip Reviews for Japan

Hi Jacquelyn,
Thank you so much for your wonderful feedback! I'm truly touched by your kind words. It was an absolute pleasure assisting you and your family, and I'm delighted that we could help make your trip more comfortable and enjoyable.
All the best,
Hilda

Hi Kiran,

Thank you so much for taking the time to write such a thoughtful review. It truly means a great deal to us!

I'm delighted to hear that you had such an enjoyable experience in Japan and that each of your guides—Ayumi, Sunny, Yoshido, and Mayumi—helped make every destination come alive with their knowledge and local insights. I'll be sure to pass along your kind words to them—they'll be thrilled to know they helped make your trip so memorable.

It was a pleasure helping you plan this journey, and we're truly grateful that you chose us to be part of your Japan adventure. We hope the wonderful memories you made will stay with you for many years, and we'd be delighted to help you plan your next trip whenever you're ready.

Thank you again for your trust and your generous feedback. Wishing you all the very best, and we hope to welcome you back to Japan—or another amazing destination—in the future! 😊

Hi Linda and Steven,
Thank you for sharing your feedback with us.

Although you mentioned that some issues were not caused by my mistake, I have to be honest that I was quite surprised and saddened to receive such a low rating. I truly value every client's experience, so I carefully reviewed each point you mentioned and investigated the details with our local team.

Regarding your airport arrival:

On the day you arrived, I received your email approximately 90 minutes after your flight had already landed. By that time, the waiting time had already exceeded the included service period, and the additional waiting fee had occurred. I personally covered this extra cost for you because I wanted to make sure your arrival experience was handled smoothly.

You mentioned that you could not find the driver. Once we received your message, the driver immediately started looking for you. Since Narita Airport is very large, occasionally guests and drivers may miss each other, especially when there is no guide service included. To help keep the travel budget balanced, airport transfers in Japan are usually arranged with a private driver only rather than a guide meeting service.

We also checked the driver's location records, and they confirmed that the driver was waiting at Terminal 2 as scheduled.

Regarding your departure from Osaka:

Your flight was a domestic flight from Osaka to Tokyo, so the transportation schedule was arranged based on the recommended airport arrival time for domestic flights. The original pick-up time was scheduled for 11:00 AM. After receiving your request to arrive at the airport earlier, we adjusted the pick-up time to 10:00 AM to accommodate your preference.

Therefore, I was a little confused about the 11:20 AM timing mentioned in your review, as I could not find this request in our previous communication. We also checked the communication records between the driver and your family, and the driver arrived at your hotel at approximately 9:50 AM that day.

Regarding the Kyoto guide:

I did ask for your feedback about the guide and the overall experience during your trip. However, at that time, you did not mention that the guide's English ability was below your expectations. If I had received this feedback during the trip, I would absolutely have tried my best to arrange a replacement guide.

The guide provided service for your family for three days, and during that period I also checked with you regarding the guide service and activities. Your replies did not indicate any concerns about communication difficulties, so unfortunately I did not have the opportunity to address this issue while you were traveling.

Regarding the activities included in your itinerary:

All activities and experiences were selected based on feedback from our previous travelers as well as our own destination research and local experience. The two activities you mentioned have generally received very positive feedback from our guests. Of course, every traveler has different expectations and personal preferences, and we completely respect that your standards may be different.

We are truly sorry that some parts of your trip did not meet your expectations. Please know that we have carefully reviewed every concern you raised because your feedback is important to us.

For future trips, we sincerely hope that if any issue occurs during your journey, you will contact us immediately. We are always here to help and make adjustments whenever possible. During your trip, I personally checked in with you regularly to see if there was anything you needed assistance with, and I truly wish we had received your feedback earlier so we could have had the opportunity to improve your experience in real time.

Thank you again for taking the time to share your thoughts. We appreciate your trust in allowing us to arrange your Japan journey and hope that your future travels will be even more enjoyable.

Warm regards,
Eleanor

Thank you so much, Wilson Family! It was truly a pleasure planning your family’s Japan adventure and getting to know what you would all enjoy. You were all wonderful to work with, and I’m very grateful that I could be part of such a memorable family vacation. I hope you brought home many happy memories from Japan, and I would love to welcome your family back someday! 😊

Dear Robert,

Thank you so much for your kind words! It truly means a lot to me.

I’m so happy to hear that you had a magical trip in Japan. It was a pleasure getting to know your travel style, helping you plan the details, and making sure the itinerary included the experiences that mattered most to you.

Japan has so much to offer, and my goal was always to help you enjoy the journey at your own pace while discovering the culture, food, and unique moments that make Japan special. I’m very glad to know that the trip turned out to be everything you hoped for — and even more!

Thank you again for trusting me with such an important journey. I sincerely appreciate your recommendation and hope to have the chance to help you plan another adventure in the future.

Wishing you many more wonderful travels ahead!

Best regards,
Cannon

Hi Monique and Nick,

Welcome back home! I hope everyone is recovering well from the time difference and all the walking, a couple of moves, and adventures during your Japan trip.

My team and I are so happy that your trip turned out to be a wonderful experience for the whole family. Our goal is not only to help turn your travel dreams into reality, but also to be there every step of the way—from the initial planning stages to providing support throughout your journey. It was a pleasure working with you to plan this special trip, and I hope our paths cross again in the future. I would be delighted to help your family with any upcoming travels and create more memorable experiences together.

From my team and me, thank you so much for your trust, kindness, and for allowing us to be part of your family's Japan adventure. We appreciate it.

Wishing you and your family many more wonderful journeys ahead!

Warm regards,
Leny

Dear Alejandra,

Thank you so much for your kind words! It truly means a lot to me.

I'm so happy to hear that you and your family had such a wonderful time, and that the itinerary and experiences were a great fit for your teenagers. I'll also be sure to share your lovely feedback with our guides—they'll be delighted to hear it.

It was a pleasure helping plan your Japan adventure. Wishing you and your family all the best, and I hope we'll have the chance to welcome you back to Japan someday!

Hi Jennifer,
Thank you so much for your kind words! It truly means a lot to hear that your family had such a great time in Japan😆. I'm so happy the itinerary, train directions, and guides helped make your trip smooth and enjoyable. It was a pleasure planning this journey for you! Wishing you and your family many more wonderful adventures ahead🌹!
Best,
Eleanor

Hi William,
I truly appreciate your fantastic feedback! It’s great to know we hit all the marks—culinary delights, architecture, unique shopping, and expert guides. Your recommendation means the world to us, and we hope to see you on another trip soon!
Warm regards,
Hilda

Dear Jenna,

Thank you for taking the time to share your feedback. I'm truly sorry that parts of your trip did not meet the expectations you and your family had.

Reading your review was genuinely disappointing because I truly enjoyed working with Seth and your family over the many months we spent planning this journey together. Throughout your trip, I checked in regularly with Seth to make sure everything was going smoothly, and whenever an unexpected issue arose, I did my very best to resolve it as quickly as possible.

The airport transfer mistake at the beginning of your trip was completely unacceptable. Although I had confirmed the flight details with the driver in advance, he unfortunately made an error with the pickup time. As soon as I learned what had happened, I arranged for your taxi fares to be reimbursed and also provided your family with a complimentary private vehicle on another day in the hope of making up for such an unfortunate start.

I'd also like to thank you for recognizing the excellent service provided by the other guide. It truly means a great deal, as we work hard to partner with guides who are passionate about sharing Japan with our guests.

Throughout your journey, I regularly checked with Seth to see how everything was going, including your guide experience. Up until your return to Tokyo, the feedback I received was consistently positive. Based on that feedback, we continued with the same Tokyo guide for your final day, as I genuinely believed your family was happy with the arrangements. For that reason, I was genuinely disappointed to learn that your experience with the final guide did not meet your expectations. Please accept my sincere apologies. I've already shared your comments with our team, and we will continue strengthening our guide selection, training, and quality standards to help ensure a more consistent experience for future guests.

I also hope that, despite the disappointments, your family will look back fondly on the many wonderful moments you shared together in Japan. It was a privilege for me to celebrate one of your family's special milestones with a small gift, and I sincerely hope it added a little warmth to an already meaningful journey.

Thank you again for your honest feedback. We truly value every comment we receive, as it helps us continue improving the personalized travel experiences we strive to create.

Wishing you and your family all the very best.

Warm regards,
Ben

Hi Daniel,

Thank you so much for taking the time to share such thoughtful feedback. I truly appreciate both your kind words and your honest suggestions.

I'm delighted that your family had an amazing time in Japan and created so many wonderful memories. I also sincerely apologize for the inconvenience caused by the Okinawa hotel issue.

Regarding the communication during the typhoons, the main issue was unfortunately with my phone—I couldn't hear the caller's voice during phone calls. I've already arranged to have my phone repaired so this won't happen again. I'm truly sorry for the frustration this caused.

Thank you again for your valuable feedback. It was a pleasure helping you plan your trip, and I hope to welcome you and your family back to Japan someday!

Warm regards,
Shona

Dear Emily,

Thank you so much for your kind words!

It was truly a pleasure helping you plan your journey and supporting you throughout your time in Japan. I'm delighted to hear you had such a memorable trip.

Thank you again for your trust, and I hope to have the opportunity to help you plan another adventure in Japan someday!

Warm regards,
Ben

Hi Stuart,

Thank you so much for your wonderful review! I'm so happy to hear you had such an amazing time in Japan and that everything went smoothly.

It was a pleasure helping you plan your trip, and I'm glad the itinerary, hotels, guides, and transportation all met your expectations. I'll be sure to share your kind words with Yukio and Yuna—they'll be delighted to hear them.

Thank you again for choosing KimKim. I hope to help you plan another trip in the future!

Best regards,
Sandy

Hi Josh,

Thank you so much for taking the time to share your kind words. It truly means a lot to all of us at Oshinobi to hear that your family had such a smooth and enjoyable journey through Japan.

Whenever you're ready to explore another part of Japan, we would be honored to welcome you back and help create another unforgettable journey.

Wishing you and your family all the very best, and thank you again for choosing Oshinobi Travel.

Best regards from Tokyo,
Peter

Hi Alissa, welcome back home! I hope you're recovering well and settling back into your routine after your trip.

Thank you so much for your kind review. I'm so happy to hear you had such a great time in Japan! It's wonderful to know that you enjoyed your time with Hana and that the tea ceremony, dinner with the geiko, and your stay in Hakone were some of the highlights of your journey. I'm also glad that the hotels, train arrangements, and WhatsApp support helped make things easier along the way.

Thank you for letting my team and me be part of your Japan adventure with your friend Diana. It was a pleasure helping you plan this trip, and I hope we can help you explore Japan again someday!

Japan will be waiting for you both!

Warm regards,
Leny

Hi Steven,

Thank you so much for taking the time to leave such a wonderful review!

It was truly a pleasure helping you plan your Japan adventure. I'm so glad to hear that the planning process felt simple and that my recommendations helped create the trip you were looking for.

Your kind words mean a great deal to our entire team and me. Thank you again for trusting us with your journey.

I hope Japan has left you with many unforgettable memories, and I would be delighted to help you plan your next adventure whenever you're ready.

Wishing you all the best, and thank you again for your support!

Warm regards,
Judy

Thank you so much for your wonderful review, Vince! 😊

It was truly a pleasure helping you plan your Japan adventure. I'm so happy to hear that everything went smoothly and that you felt well taken care of throughout the trip.

Thank you as well for your flexibility during the planning process. Travel plans often evolve, and I'm always happy to make adjustments to ensure the trip is the perfect fit.

Your kind words and recommendation mean so much to me. I really appreciate you choosing Kimkim, and I hope to have the opportunity to help you plan another unforgettable journey in Japan—or elsewhere in Asia—in the future.

Wishing you all the best, and thank you again!

Hi Elise,

Thank you so much for taking the time to leave such an amazing review.

I'm so happy to hear that your first trip to Japan turned out to be such a memorable one. It was great working with you throughout the planning process, and I really enjoyed all of the revisions and discussions we had to build an itinerary that fit exactly what you were looking for.

I also appreciate your honest feedback about the Hakone ryokan. I'm truly sorry that it didn't live up to your expectations. Feedback like yours is incredibly helpful, and I'll definitely keep it in mind when recommending accommodations in the future.

Thank you again for trusting me with your trip, and I hope I'll have the chance to help you plan another Japan adventure someday!

Best，
Sandy

Hi Carl，

Thank you so much for taking the time to leave such a thoughtful review. I really appreciate it!

I especially enjoyed reading your feedback about the accommodations and activities. Comments like these are incredibly helpful—not only for us as we continue to improve our service, but also for future travelers who are planning their own trips.

I'm delighted to hear that you enjoyed having a mix of private guided days and free time to explore on your own, and that we could take the stress out of arranging the logistics so you could simply enjoy your vacation.

Thank you again for trusting me to help plan your Japan trip. I truly appreciate it, and I hope we'll have the chance to help you plan another adventure in the future. You'll always be welcome back!

Best,
Sandy

Hi Julia,

Thank you so much for your wonderful review! It truly means a lot to all of us.

I'm absolutely delighted to hear that everything went so well and that Mr. Rand, Mr. Kyo, Peter, and Lili helped make your trip so memorable. I'll be sure to share your kind words with each of them—they'll be thrilled to know they made such a positive impression.

It was also my pleasure to help with your itinerary changes along the way. Thank you for your flexibility and trust throughout the planning process. Knowing that you had such a fantastic experience is the greatest reward for all of us.

Thank you as well for recommending us to your friends and family. That is truly the highest compliment we could receive.

We can't wait to welcome you back to Japan someday—and if you ever decide to explore China, we'd be delighted to help you plan that adventure too!

Until next time, take care and thank you again for traveling with us!

Warm regards,
Bella