Kimkim Trip Reviews for Japan

4.7
Based on 505 ratings
Read 505 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Japan 2025
Japan | Oct 23 - Nov 3, 2025

Jessie
Jessie D.
Los Angeles, CA | Reviewed on Dec 12, 2025
My trip to Japan was an incredible experience from start to finish. Planning everything through Kimkim was smooth and stress-free, and Eleanor made sure every detail was taken care of. I had three guides throughout my journey — each one was warm, knowledgeable, and made me feel welcome everywhere I went. We explored Tokyo, Kyoto, and Osaka, and each city offered something unique — from Tokyo’s energy and food to Kyoto’s temples and history, to Osaka’s lively street culture. The most... Read more

My trip to Japan was an incredible experience from start to finish. Planning everything through Kimkim was smooth and stress-free, and Eleanor made sure every detail was taken care of. I had three guides throughout my journey — each one was warm, knowledgeable, and made me feel welcome everywhere I went.

We explored Tokyo, Kyoto, and Osaka, and each city offered something unique — from Tokyo’s energy and food to Kyoto’s temples and history, to Osaka’s lively street culture. The most memorable part of the trip was visiting Hakone — the views, the peaceful atmosphere, and the onsen experience were truly unforgettable.

Overall, this trip exceeded my expectations. Everything ran seamlessly, and I can’t thank Eleanor and the Kimkim team enough for helping make it such a meaningful adventure. Highly recommend!

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Dec 25, 2025

Hi Jessie,

Merry Christmas, and thank you so much for your lovely review!

I'm really happy to hear that you enjoyed Japan, and I'm more than glad to be part of such a special and unforgettable memory for both of you. Your kind words truly mean a lot to me, and it was a pleasure helping you plan this wonderful journey!!!

All the best,
Eleanor

The guides we had in Japan were amazing..
Japan | Nov 23 - Dec 5, 2025

Elaine
Elaine C.
Seattle, WA | Reviewed on Dec 12, 2025
The guides we had in Japan were amazing and they provided excellent experiences. Our hotels were great. We loved our trip.
Our contact at KimKim was not resident in Japan. It seems like he was working off a menu as opposed to experience. Some experiences were given as 4 hours long but in reality less than 2. Excursions were changed between days after we agreed on a specific day. It is important to pay close attention while planning.
Read more

The guides we had in Japan were amazing and they provided excellent experiences. Our hotels were great. We loved our trip.
Our contact at KimKim was not resident in Japan. It seems like he was working off a menu as opposed to experience. Some experiences were given as 4 hours long but in reality less than 2. Excursions were changed between days after we agreed on a specific day. It is important to pay close attention while planning.

Hotel Reviews
Solaria Nishitetsu Hotel Kyoto Premier
Kyoto

The hotel in Kyoto was great for our four-night stay. Both Tokyo and Kyoto hotels had fantastic breakfast buffets offering both continental and Japanese options.

Mt. Fuji View Onsen Ooike Hotel

The room was fine with a little garden. Initially, the front entrance was hard to find due to a lack of signage. Once inside, the hotel was nice. Louise prefers bathtubs and this hotel lacked one, but it was manageable for two nights.

Yufuin Baien Garden Resort
Yufu

We selected this hotel on recommendation s from a friend and it did not disappoint. The rooms were spacious and clean the private outdoor and indoor bathing areas were wonderful and made for a special experience.

Authenticity & Character
A truly Japanese experience
Location
A private setting a short walk into the village
Staff
Cleanliness & Comfort
The Royal Park Hotel Iconic Tokyo Shiodome
Tokyo

Great hotel with comfortable rooms. The breakfast buffet is excellent with western as well as Japanese food available. All fresh. On a clear morning we could even see Mt Fuji from our table. It is an easy walk to catch a local train or the subway

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Self-Guided Nishiki Market Food Experience
Self-Guided Nishiki Market Food Experience
Kyoto

We did enjoy the Hidden Gardens experience. Our guide, we called him Kay, was great, and we enjoyed the interaction with him.

Half Day Imperial Palace East Gardens and Senso-ji Tour
Half Day Imperial Palace East Gardens and Senso-ji Tour
Tokyo

This was our first temple visit in Japan. Very interesting!

Quality of Experience
Guides, Drivers and Staff
Our guide was knowledgeable and helped me to get a stamp.
Osaka Castle with guided tour
Osaka Castle with guided tour
Japan

I loved this tour. Osaka Castle is beautiful and has a lot of history. Well set up to see

Quality of Experience
Guides, Drivers and Staff
Our guide is descended from samurai and very knowledgeable
Transport
We took the JR to close to the castle
Half Day Arashiyama Cycling Experience
Half Day Arashiyama Cycling Experience
Kyoto

This was fun but a little hairy riding through traffic for part of it. Going to see the monkeys (macaques) was a bit of a hike up.

Quality of Experience
Guides, Drivers and Staff
Our guide was fun and gave a good explanation of the Japanese
Transport
Bikes are in good shape - 15 speeds
Lake Kawaguchi Cruise Tour
Lake Kawaguchi Cruise Tour
Fujikawaguchiko

We did the half day tour and it was not even that long, maybe 2 hours, not including the wait.

Quality of Experience
Guides, Drivers and Staff
Transport
Sumi-e(ink painting) Experience in a relaxing green tea shop in Tsukiji, Tokyo
Sumi-e(ink painting) Experience in a relaxing green tea shop in Tsukiji, Tokyo
Tokyo

I wish I was a better artist, not having done this before but the class was fun anyway. You have a choice between an ink painting on a board or coasters

Quality of Experience
Kyoto hidden Gardens walking tour
Kyoto hidden Gardens walking tour
Kyoto

The gardens are beautiful especially with the fall colors.

Half Day Arakurayama Sengen Park and Mt.Fuji Panoramic Ropeway
Half Day Arakurayama Sengen Park and Mt.Fuji Panoramic Ropeway
Fujikawaguchiko

As Mt Fuji was covered in clouds, our guide for the two days suggested we wait until the next day do the Ropeway and boat cruise the next day and we were rewarded with beautiful sunny skies. Instead the guide took use to the Itchiku Kubota Art Museum and it was amazing

Quality of Experience
Guides, Drivers and Staff
Transport
Nikko - Day trip
Nikko - Day trip
Tokyo

This was not part of KimKim’s original plan but they provided a driver and a great guide which made it extra special

Quality of Experience
Guides, Drivers and Staff
Transport
It is a bit of a drive from Tokyo but it gave use a chance to chat with the guide
Local specialist: Bastien Desonneville
Bastien
Bastien Desonneville
Local specialist in Japan | Replied on Dec 16, 2025
Dear Elaine, Thanks for your comments, we are happy that you enjoyed our guides and services. FYI we are based in Japan, as explained i've been travelling in our Europe offices while you were travelling but our team was on spot to assist you all the way for your trip! As explained too, since you confirmed your trip one month before your travelling dates, small group tours are not always available and can change due to availibility, we moved things around in order to be able to deliver all... Read more

Dear Elaine,

Thanks for your comments, we are happy that you enjoyed our guides and services.

FYI we are based in Japan, as explained i've been travelling in our Europe offices while you were travelling but our team was on spot to assist you all the way for your trip!

As explained too, since you confirmed your trip one month before your travelling dates, small group tours are not always available and can change due to availibility, we moved things around in order to be able to deliver all the services instead of canceled it. Moreover, it's difficult to manage guides schedule and free time last minute. Japan is a touristy destinations and on average our travellers booked their trip from 1 year to 6 months in advance for this reasons. Guides are booked long time in advance too.

Regarding the tours durations, we are bit surprised by your message. We asked few times during the trip is everything was going well and we got only possitives feedbacks from you. Maybe you are referring to the tours in Hakone ? As described in the program, it includes transportations time with the guide.

We are here next time you need us for your next trip to Europe or Asia!

Best

Bastien

Perfect Guides
Japan | Nov 22 - Nov 29, 2025

D
Debbie C.
Walhalla, SC | Reviewed on Dec 11, 2025

Peter was our guide in Tokyo, and Hiroshi was our guide in Kyoto. Both men were wonderful!!! Very knowledgeable, polite, and blended into our family.

Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Dec 15, 2025
Hi Debbie, Thank you so much for sharing such wonderful feedback — it truly means a lot to us!
We’re absolutely delighted to hear that Peter in Tokyo and Hiroshi in Kyoto made such a positive impression on your family. Both are incredibly knowledgeable and thoughtful guides, and it’s wonderful to know they blended in so naturally and helped make your experience so special.
I’ll be sure to pass along your kind words to them — they’ll be thrilled to hear this.
Thank you again for traveling...
Read more

Hi Debbie,

Thank you so much for sharing such wonderful feedback — it truly means a lot to us!
We’re absolutely delighted to hear that Peter in Tokyo and Hiroshi in Kyoto made such a positive impression on your family. Both are incredibly knowledgeable and thoughtful guides, and it’s wonderful to know they blended in so naturally and helped make your experience so special.

I’ll be sure to pass along your kind words to them — they’ll be thrilled to hear this.
Thank you again for traveling with us, and we hope to have the pleasure of welcoming you back to Japan in the future!

Warm regards,
Ben

Leny was fantastic prepping for the trip. Aft...
Japan | Oct 25 - Nov 10, 2025

Kevin
Kevin M.
Chicago, IL | Reviewed on Dec 11, 2025

Leny was fantastic prepping for the trip. After numerous live calls we adjusted our itinerary to our needs and timing. Leny was patient and made all the necessary adjustments. The trip was fantastic and every day we had a text outlining our day and travel. Just an awesome experience and Leny was the best

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Dec 11, 2025

Hi Kevin,

I hope you’re settling in nicely. Thank you so much for your kind words. It was a pleasure helping you shape the trip and fine-tune the itinerary, and it was great working with you throughout the planning process. I’m really glad the daily updates and arrangements made everything smooth and enjoyable. I appreciate your trust, and I’m happy to hear you had such a wonderful experience. I look forward to helping you with your future Japan trip.

Warm regards,

Leny

Amazing trip!
Japan | Nov 23 - Dec 5, 2025

L
Louise W.
United Kingdom | Reviewed on Dec 10, 2025
Bastien was wonderful and very cooperative. He is not a local specialist to the level that I would expect - but I am a very experienced traveler who is looking for very specific experiences. Once we arrived in Japan, the guides he had arranged were excellent and were the kind of local specialist we needed as part of the planning. My suggestion is to introduce the traveler to the in-country guides earlier in the process - it would have avoided some confusion on our end and un-necessary back... Read more

Bastien was wonderful and very cooperative. He is not a local specialist to the level that I would expect - but I am a very experienced traveler who is looking for very specific experiences. Once we arrived in Japan, the guides he had arranged were excellent and were the kind of local specialist we needed as part of the planning. My suggestion is to introduce the traveler to the in-country guides earlier in the process - it would have avoided some confusion on our end and un-necessary back and forth in the planning.

Having said all of that - we had an amazing trip. Bastien and Kim Kim saved us an enormous amount of time and the in-country guides and resources were excellent.

Kind regards,
Louise

Local specialist: Bastien Desonneville
Bastien
Bastien Desonneville
Local specialist in Japan | Replied on Dec 16, 2025

Dear Louise,
Thanks a lot for your amazing reviews ! It’s been a pleasure organizing your family trip across Japan!
We are happy to see that you enjoyed our guides, hotels choices, transportations and experiences.
Thanks for your feedbacks, thanks to you we will propose accurate timing for the tour before the reservations to avoid any misunderstanding and share more informations with the travellers.
We are here next time you need us for your next trip to Europe or Asia!
Best
Bastien

Angel was the best!
Japan | Nov 10 - Dec 2, 2025

S
Susan W.
Newark, NJ | Reviewed on Dec 09, 2025
Angel was the best! She patiently worked with us over many months of planning our trip to Japan, giving us expert advice while also responding to our requests. During the trip, she checked in with us every day, making sure that we had the information that we needed. And when we had to make big changes, due to the illness of one of our group of four, she worked tirelessly to adjust the itinerary. It was like being taken care of by a trusted friend or family member! In several cities, we... Read more

Angel was the best! She patiently worked with us over many months of planning our trip to Japan, giving us expert advice while also responding to our requests. During the trip, she checked in with us every day, making sure that we had the information that we needed. And when we had to make big changes, due to the illness of one of our group of four, she worked tirelessly to adjust the itinerary. It was like being taken care of by a trusted friend or family member! In several cities, we had tours with excellent local guides, including in Tokyo, Kanazawa/Shirakawago, Kyoto, Nara and Hiroshima/Miyajima. We did a very fun guided bike ride outside of the charming town of Takayama, as well as a wonderful self-guided two days of walking on the Nakasendo Trail. Only the two food tours were disappointing. The hotels were all nice too, with the exception of the one in Kyoto. Our stays in Hakone, Takayama and Miyajima were especially memorable. My friends and I would highly recommend working with Angel!

Hotel Reviews
ASAI Kyoto Shijo
Authenticity & Character
It was too busy, with a crowded and noise restaurant and lobby area.
Location
Staff
Cleanliness & Comfort
Rooms very small. Breakfast choices very limited and the food not very good.
Mercure Hida Takayama
Takayama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Nara City Tour, Overnight in Osaka
Full Day Nara City Tour, Overnight in Osaka
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Cycling in Takayama
Half Day Cycling in Takayama
Takayama
Quality of Experience
Guides, Drivers and Staff
Transport
Shirakawago Day Trip by public transportation
Shirakawago Day Trip by public transportation
Kanazawa
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Dec 12, 2025

Hi Emily Susan Liz and Debbie,
I hope you are having a lovely day today,
Yes, I can see your review on KimKim! I love your true feelings and feedback about this trip which is one of my longest trips planned for my clients in 2025. Your review is a really GREAT gift for me at the end of this year!
Best wishes,
Angel

First-Time Solo Traveler in Japan: Effortless and Unforgettable!
Japan | Oct 22 - Nov 4, 2025

Kristi
Kristi R.
Ashburn, VA | Reviewed on Dec 09, 2025
What an incredible experience! As a first-time female solo traveler in Asia, I couldn’t have asked for a smoother, more enjoyable trip. The Kimkim team was fantastic, and a huge shoutout to Leny, my amazing Kimkim agent, who was always just a message away with helpful insights, restaurant suggestions, and even quick itinerary tweaks while I was in Japan. Truly a godsend!
My journey took me through Tokyo, Hakone, Kyoto, Takayama, Kanazawa, and back to Tokyo over the span of two weeks. The big...
Read more

What an incredible experience! As a first-time female solo traveler in Asia, I couldn’t have asked for a smoother, more enjoyable trip. The Kimkim team was fantastic, and a huge shoutout to Leny, my amazing Kimkim agent, who was always just a message away with helpful insights, restaurant suggestions, and even quick itinerary tweaks while I was in Japan. Truly a godsend!
My journey took me through Tokyo, Hakone, Kyoto, Takayama, Kanazawa, and back to Tokyo over the span of two weeks. The big cities were so much fun to explore—especially with the thoughtfully chosen hotels that made each stay comfortable and convenient. The smaller towns gave me a completely different perspective on Japanese culture that I never would have discovered on my own.
Every hotel was excellent, the food was out of this world, and the tours were exactly what I hoped for—most ended up being private, which made everything feel so personal. The tour guides were incredible and really brought each destination to life.
If you’re a female solo traveler wondering if this is doable—it absolutely is! Kimkim made it stress-free and enjoyable from start to finish. 10/10 would recommend, and I’m already planning my next trip to Japan!

Hotel Reviews
Park Hotel Tokyo
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Hotel Sanraku Kanazawa
Kanazawa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Hida Takayama
Takayama

The public baths are a huge win! What a great hotel and location. But beware, there are a LOT of tours that stay here too, so there tend to be long wait times to the elevators or breakfast in the mornings.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

Really such a fantastic location to get anywhere you need in Kyoto and beyond. In the center of it all!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Matsuzakaya Honten
Kanagawa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hyatt Regency Tokyo
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Authentic Sumo Experience in Tokyo with Chanko-nabe Lunch
Authentic Sumo Experience in Tokyo with Chanko-nabe Lunch
Tokyo

Wow, wow, wow—this experience was absolutely amazing! Learning about sumo wrestling directly from retired sumos was unforgettable, and then having them cook a delicious lunch for us? How cool is that! The sumos were hilarious, passionate, and so eager to share the history and culture of the sport. After the meal, we even practiced and had a match in the ring with them—which was hysterical fun and such a unique memory. 10/10 recommend, especially because our tour guide, Mayu, was so personable and an excellent translator, making the whole experience seamless and enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto

My tour guide, Ayuri, was absolutely amazing! I loved this entire tour—it gave me the chance to see areas that most travelers overlook because of the usual “tourism blinders.” Ayuri’s knowledge and passion made the experience unforgettable.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kimono wearing and Tea ceremony (Sado) in Kyoto (Private)
Kimono wearing and Tea ceremony (Sado) in Kyoto (Private)
Japan

I can’t rave enough about this Tea Ceremony experience! The women running the tea house were incredibly kind and generous with their time. What was supposed to be a 30-minute visit turned into an hour and a half of conversation, laughter, and exchanging stories with the staff. This was truly the highlight of my entire trip—an authentic, heartfelt experience that I’ll never forget. If you’re considering it, don’t hesitate. I recommend it 100%!

Quality of Experience
Guides, Drivers and Staff
Transport
Relaxing Evening: Private Onsen and Kaiseki Dinner
Relaxing Evening: Private Onsen and Kaiseki Dinner
Hakone

Hakone is a beautiful and fun destination, but I realized that traditional ryokans aren’t for me. While the experience is unique and deeply rooted in Japanese culture—complete with traditional clothing and footwear—I personally found it a bit uncomfortable. For travelers who want an authentic cultural stay, I highly recommend trying a ryokan at least once. However, if you prefer familiar comforts, this experience might push you out of your comfort zone and could feel a little stressful. The site itself was amazing and the staff incredibly attentive.

Quality of Experience
Guides, Drivers and Staff
Transport
Ghibli Museum & Ghibli Film Appreciation Bus Tour (Round Trip from Shinjuku)
Ghibli Museum & Ghibli Film Appreciation Bus Tour (Round Trip from Shinjuku)
Tokyo

As a huge Studio Ghibli fan, visiting the museum was an absolute dream come true. My tour guide, Michico, was incredible—so knowledgeable and passionate, and it made the experience even more special knowing she was a fellow Ghibli fan. She was truly a highlight of the trip! The museum itself is something beyond words—magical, whimsical, and full of surprises. It’s a must-visit for any Ghibli lover. I spent hours exploring, letting my inner child lead the way, and loved every minute of it.

Quality of Experience
Guides, Drivers and Staff
Transport
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Tokyo
Quality of Experience
Food
Guides, Drivers and Staff
Ken was a great tour guide and made the experience so fun and personal! 10/10 for Magical Trip
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Dec 10, 2025

Hi Kristi,

I hope you’ve settled in nicely after your trip. Thanks so much for taking the time to share your feedback — I really appreciate it. It makes me happy to hear that you had such a wonderful experience traveling solo in Japan.

I’ll make sure to pass your kind words on to my team and our partners as well. They’ll be glad to know their efforts helped make your journey special. If there’s ever anything you’d like to explore again in Japan or anywhere else, I’d be more than happy to help.

Warm regards,
Leny

The trip was great - seamless and a lot of on...
Japan | Nov 23 - Nov 29, 2025

A
Alex H.
United Kingdom | Reviewed on Dec 06, 2025
The trip was great - seamless and a lot of on the ground help once we got to Japan. We had fun learning about the metro system and generally walking all over. And some of the guides were terrific. The Kyoto visit was by far the most incredible part of the week. Thanks for your help! Read more

The trip was great - seamless and a lot of on the ground help once we got to Japan. We had fun learning about the metro system and generally walking all over. And some of the guides were terrific. The Kyoto visit was by far the most incredible part of the week. Thanks for your help!

Hotel Review
Patina Osaka
Osaka

Absolutely amazing! Brand new, right on Osaka Castle... A little walk to the metro but not bad. Breakfast was incredible. We will definately stay here again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Experience Old and Nostalgic Tokyo: Yanaka Walking Tour
Experience Old and Nostalgic Tokyo: Yanaka Walking Tour
Tokyo

Very neat learning about this neighborhood. The guide Michiko Aoyama was incredible - she was tireless and took us all over, to all the alleys of the neighborhood finding millinium old shrines. Great tour! And wonderful tour guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto Arashiyama Bamboo forest & Garden Half-Day Walking Tour
Kyoto

Incredible. the guide Akira Itoh was knowledgable and very friendly. An incredible visit!

Quality of Experience
Food
Tofu lunch was a bit boring
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Dec 08, 2025
Hi Alex, Welcome back home! I hope you're settled in nicely.
I’m very glad to hear you enjoyed the trip and that everything went smoothly once you arrived in Japan. It’s great that you and your son embraced the metro system and explored on foot—that’s one of the best ways to experience local life.
I’m also happy to hear Kyoto was a highlight and that some of the guides made the experience memorable. During the Arashiyama tour, the traditional vegetarian Buddhist lunch is intentionally... Read more

Hi Alex,

Welcome back home! I hope you're settled in nicely.
I’m very glad to hear you enjoyed the trip and that everything went smoothly once you arrived in Japan. It’s great that you and your son embraced the metro system and explored on foot—that’s one of the best ways to experience local life.

I’m also happy to hear Kyoto was a highlight and that some of the guides made the experience memorable. During the Arashiyama tour, the traditional vegetarian Buddhist lunch is intentionally simple and natural, reflecting the philosophy of shojin ryori, which focuses on balance, purity, and appreciation of seasonal ingredients. This approach is very different from standard cuisine, yet it provides a meaningful cultural experience.

Thank you again for sharing your feedback. It was a pleasure planning this father-and-son journey with you. If you ever return to Japan or explore another destination, I’d be happy to help again.

Best regards,
Leny

I cannot express how amazing this trip was! O...
Japan | Nov 12 - Nov 22, 2025

Kelsy
Kelsy B.
Honolulu, HI | Reviewed on Dec 04, 2025
I cannot express how amazing this trip was! Olivia planned such an amazing itinerary based off of the things we were interested in. Her expertise made our trip so easy and fun. Our guide Yoshiko was the absolute best! She went above and beyond and made our days so fun. I hope KimKim gives her a raise because she is one of the best tour guides I’ve ever met. Sonny was also awesome! Our hotel Sakura Terrace was a lovely stay. They have an amazing ceramic plate sauna, and massage chairs in... Read more

I cannot express how amazing this trip was! Olivia planned such an amazing itinerary based off of the things we were interested in. Her expertise made our trip so easy and fun. Our guide Yoshiko was the absolute best! She went above and beyond and made our days so fun. I hope KimKim gives her a raise because she is one of the best tour guides I’ve ever met. Sonny was also awesome!

Our hotel Sakura Terrace was a lovely stay. They have an amazing ceramic plate sauna, and massage chairs in the lounge.

I don’t think our trip could’ve gone better and I will definitely be using this company again.

Hotel Review
Sakura Terrace -Adult Only

Amazing hotel, and exceptional service

Location
Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Dec 04, 2025
Hi Kelsy,
Thank you so much for your wonderful feedback! I’m truly delighted to hear that you had such an amazing trip and that the itinerary matched your interests perfectly. It was my pleasure to help plan your journey.
I’m especially happy to hear that Yoshiko made such a positive impact on your experience—she is indeed fantastic, and I’ll be sure to share your kind words with her and with our team. I’m also glad Sonny took great care of you during your trip. It’s great to know you... Read more

Hi Kelsy,
Thank you so much for your wonderful feedback! I’m truly delighted to hear that you had such an amazing trip and that the itinerary matched your interests perfectly. It was my pleasure to help plan your journey.

I’m especially happy to hear that Yoshiko made such a positive impact on your experience—she is indeed fantastic, and I’ll be sure to share your kind words with her and with our team. I’m also glad Sonny took great care of you during your trip.

It’s great to know you enjoyed your stay at Sakura Terrace as well, especially the ceramic plate sauna and the massage chairs!

Your satisfaction means a lot to us, and I’m thrilled to hear you’ll be traveling with us again in the future. I look forward to helping you plan your next adventure!

Warm regards,
Olivia

With many thanks and appreciation to Ada for ...
Japan | Oct 30 - Nov 17, 2025

R
Rose T.
Los Angeles, CA | Reviewed on Dec 04, 2025
With many thanks and appreciation to Ada for planning an itinerary that included most everything that we requested. Ada was there with support from start to finish. Hotels were booked within walking distance to the rail stations, and our rail tickets were sent to our first hotel location. Drivers and guides were prompt, professional, and kind. Ada's attention to detail was amazing. She even helped us to contact and visit with relatives that we initially had no information of their... Read more

With many thanks and appreciation to Ada for planning an itinerary that included most everything that we requested. Ada was there with support from start to finish. Hotels were booked within walking distance to the rail stations, and our rail tickets were sent to our first hotel location. Drivers and guides were prompt, professional, and kind. Ada's attention to detail was amazing. She even helped us to contact and visit with relatives that we initially had no information of their whereabouts. That was the highlight of our trip. Thank you, Amazing Ada!

Hotel Reviews
Daiwa Roynet Hotel KANAZAWAEKI-NISHIGUCHI
Kanazawa

Very conveniently located. Clean, comfortable room. Wonderful breakfast.

Authenticity & Character
Authenticity & Character
Location
Location
Staff
Staff
Cleanliness & Comfort
Cleanliness & Comfort
THE BLOSSOM KUMAMOTO

Hotel was convenient. Many shops nearby for shopping. Clean, comfortable room. Breakfast was wonderful. Very friendly staff member offered to take photos of us in the indoor garden.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Around Takayama, Ascend Hotel Collection
Takayama

Convenient for our walking tour of the city. Comfortable, clean room. Wonderful breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chisun Grand Nagano

Very, very convenient to public transportation. Clean, comfortable room. Delicious breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Taoya Kisoji
Tsumago

Lovely setting. Clean, comfortable room. Wonderful breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Hotel Kyoto
Kyoto

Room was clean, comfortable, located conveniently for our activity. Delicious breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
高野山 真田坊 蓮華定院 -Koyasan Sanadabo Rengejoin-
Kota

Luxurious lodging! Wonderful opportunity to attend evening meditation and morning service. Breakfast and dinner were incredible, very interesting, very delicious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Forza Osaka Kitahama
Osaka

Very friendly staff. Great location. Amazing breadkfasts.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Takayama Full-Day Walking Tour
Takayama Full-Day Walking Tour
Takayama

This was an enjoyable walking tour of the marketplace and walks along the river. Tomoko san comes from that area, so our tour was more personal because she gave us information as a native of the city. She stopped often and offered to take photos of us at scenic places. She took us to a family operated noodle shop, which was a real treat. We enjoyed Takayama very much.

Full Day Shirakawa-go Tour From Kanazawa to Takayama
Full Day Shirakawa-go Tour From Kanazawa to Takayama
Kanazawa

We really enjoyed Shirakawago. The history of the village and the tour of the Temple and the museum were fascinating. I took many photos with hopes that some research now will give me a better understanding about the silkworm business. Naoko san was an excellent guide, speaking English and educating us about the history of the World Heritage Village and offering to take many photos of us. This was high on our list of places we visited. Our driver was prompt and very patient.

1 Day Historic Obuse and Hokusai Mad Man of Art Tour in Nagano
1 Day Historic Obuse and Hokusai Mad Man of Art Tour in Nagano
Nagano

We learned quite a lot about Hokusai and were able to see some of Hokusai's work and learn about his history. Our guide was very knowledgeable. We enjoyed our time with him.

Full Day Snow Monkey Park Tour (Join-in) & Sake Tasting
Full Day Snow Monkey Park Tour (Join-in) & Sake Tasting
Nagano

Sake is not my drink of choice, but I did settle on a sake that I liked. We were given many choices. Staff at the sake brewery were pleasant and helpful. The Monkey Park was a nice hike up the mountain trail, and we were grateful that one monkey was there to entertain us.

Hike from Magome to Tsumago
Hike from Magome to Tsumago
Magome

This was the initial reason for going to Japan, but it left me the most disappointed. Tour guide was not astute enough to realize that I was recovering from bilateral Quadriceps strain from climbing the 5 tier pagode in Osaka a few days earlier. I am 84 years old and was carrying a backpack with overnight necessities. She walked rapidly, leaving me about 25 yards behind and then having to rush to "catch up." At one point, I asked her "May I ask a favor of you? Can you walk slower?" As a result of not walking a steady, slower pace, I was unable to physically complete the last bit of the trail to Tsumago. It required a taxi to get to our hotel. Although she stayed with us to register at the hotel, we did not require that help. That added time made her late for her train connection and she had to stay in a hotel that night. We offered to pay for her overtime, but she declined. I am disappointed that I couldn't complete the final part of the Nakasendo Trail.

Enjoy Temples & Bamboo Grove in Kyoto
Enjoy Temples & Bamboo Grove in Kyoto
Kyoto

Hector was a wonderful tour guide who taught us so much about the history of the area as well as of Japan. We will remember him warmly.

Quality of Experience
Guides, Drivers and Staff
Transport
Learn the Secrets Behind Ramen in a Cooking Class
Learn the Secrets Behind Ramen in a Cooking Class
Osaka

This was a fun class. Certainly will attempt to put to use what we learned about ramen and gyoza.

Osaka Day Trip: Shitenno-ji Temple, Hozenji Yokocho, Kuromon Ichiba Market
Osaka Day Trip: Shitenno-ji Temple, Hozenji Yokocho, Kuromon Ichiba Market
Osaka
Local specialist: Ada Huang
Ada
Ada Huang
Local specialist in Japan | Replied on Dec 05, 2025

Hi Rose,

Thank you so much for your kind words!

I'm thrilled to hear that you had such a wonderful experience and that the itinerary met your needs. It's always my goal to ensure that everything runs smoothly and that you feel supported throughout your journey. I'm especially glad that you were able to connect with your relatives—that's such a special part of travel. If there's anything else I can assist you with in the future, please don't hesitate to reach out.

Take care and warm wishes!
Best
Ada

Perfectly planned and executed! Judy was an ...
Japan | Nov 23 - Nov 30, 2025

Hong
Hong d.
Miami, FL | Reviewed on Dec 02, 2025
Perfectly planned and executed! Judy was an amazing to work with. She customized our 9 day trip to Japan with our family of four. The trip was comprehensive and all inclusive of hotel, transportation and activities, less airfare. All the hotels were of excellent quality and all centrally located. All tour guides and transportation specialists communicated at least one day in advance to confirm all our bookings throughout the trip. They were all very knowledgeable and provided superb,... Read more

Perfectly planned and executed! Judy was an amazing to work with. She customized our 9 day trip to Japan with our family of four. The trip was comprehensive and all inclusive of hotel, transportation and activities, less airfare. All the hotels were of excellent quality and all centrally located. All tour guides and transportation specialists communicated at least one day in advance to confirm all our bookings throughout the trip. They were all very knowledgeable and provided superb, quality service. Judy had recommendations and answered all our questions. She was available and communicated throughout the whole trip. I would highly recommend KimKim and would definitely use them again for our next trip to Japan or Asia. Our trip went as perfectly as can be!

Hotel Reviews
The Royal Park Hotel Iconic Osaka Midosuji
Osaka

Great hotel. Our hotel got two people and had do split up our family of 4 into two connecting rooms which worked out okay too. Rooms were smaller than other hotels but clean, classy. Located in a business district. Hotel is more for professionals and business. One subway stop away from Umeda which is the big central station with shops. Overall very nice hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
GOOD NATURE HOTEL KYOTO
Kyoto

Very nice hotel. Nice, clean, green, modern. Great breakfast. Spacious room to fit our family of 4. Located in the center of action, shops and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
&Here TOKYO UENO

Perfect for families. Love that Ueno Park is across the street for a stroll. Safe. Clean. Spacious. Centrally located. Kids loved the bunk beds.

Authenticity & Character
Location
Across the street from Ueno Park, near zoo and central to transportation
Staff
Cleanliness & Comfort
Activity Reviews
One Day Miyajima Island and Hiroshima Tour
One Day Miyajima Island and Hiroshima Tour
Japan
Quality of Experience
Guides, Drivers and Staff
Guide was the most knowledgeable guide we have evee experienced.
Transport
Bonsai Garden at Hoshun-in Temple (Daitokuji Temple)
Bonsai Garden at Hoshun-in Temple (Daitokuji Temple)
Kyoto

Very beautiful trees and meticulously maintained garden.

Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Nice experience of Japanese customs and tradition. We did this with our 8 and 11 year old. The event is very formal and very respectful.

Quality of Experience
Guides, Drivers and Staff
Full Day Kids-Friendly Tokyo City Tour with Akihabara
Full Day Kids-Friendly Tokyo City Tour with Akihabara
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Judy Zhang
Judy
Judy Zhang
Local specialist in Seoul and Japan | Replied on Dec 03, 2025

Hi Hong,

Thank you so much for your incredibly kind review — it truly made my day! I’m very happy to hear that you and your family had such a wonderful time in Japan. It was my pleasure planning this trip for you, and I’m grateful for your trust throughout the entire process.

If you ever plan another trip to Japan or anywhere else in Asia, I’ll be more than happy to assist you again. Thank you once more for your warm words — they mean a lot to me!

Warm regards,
Judy

Eleanor was always available for help and wa...
Japan | Nov 14 - Dec 1, 2025

Greg
Greg S.
Seattle, WA | Reviewed on Dec 02, 2025

Eleanor was always available for help and was able to sort things out when needed. She checked on us during our trip to ensure everything was going well. All of the local guides and were very nice. It was great to experience both the urban and rural parts of Japan.

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Dec 03, 2025

Hi Greg,

Thank you so much for your wonderful review!
It was truly a pleasure supporting you throughout your trip.Communicating with you was always a pleasure, and I truly appreciate your flexibility and understanding with the adjustments we had to make along the way. I’ll also be sure to share your kind words with our local guides.

If you ever decide to visit Japan again, you’re always welcome — and I would be very happy to help plan your next adventure!

Warm regards,
Eleanor

Over-priced, not worth the money
Japan | Nov 21 - Nov 29, 2025

R
Rachael M.
Los Angeles, CA | Reviewed on Dec 02, 2025
I booked a trip for our family (two daughters, ages 9 and 11) and husband. My husband and I are both well-traveled (60+ countries, with and without travel agents, staying anywhere from camping/ hostels to 5-star relais chateaux properties). I used KimKim because I wanted to maximize our limited time and make the trip smoother with our girls. Over-all we had a fantastic trip and experienced the culture. We loved many of the recs the agent made: the onsen (3 nights! Worth it), which felt... Read more

I booked a trip for our family (two daughters, ages 9 and 11) and husband. My husband and I are both well-traveled (60+ countries, with and without travel agents, staying anywhere from camping/ hostels to 5-star relais chateaux properties). I used KimKim because I wanted to maximize our limited time and make the trip smoother with our girls. Over-all we had a fantastic trip and experienced the culture. We loved many of the recs the agent made: the onsen (3 nights! Worth it), which felt authentic, the Sumo experience, visiting the shrines and temples. We could have passed on visiting Akihabara area (overstimulating) and we added the Mpig cafe and TeamLabs (both shouldn’t be missed and so fun w kids) on our own. The agent was responsive, polite- we had no trouble contacting her. Despite a very successful trip, my over-all rating of KimKim is poor: The massive mark-up (over 30%!) was not justified.

Stupidly, I didn’t double-check prices before booking (in the past, when I’ve used agents, there has only been a 10% +/- markup and I assumed this was standard) and realized much later that there was an over 30% mark-up. I kept hoping the exorbitant price would be made up for by care and attention to detail, but sadly, this was not the case. Here are some examples:

* Booking through the agent made things worse
* We arrived in Tokyo at 9pm, tired and jet-lagged, and informed that our hotel was booked for 3 instead of 4 nights. The hotel was full, and the extra night couldn’t easily be added on, and we were told we would have to change rooms (and downgrade!). Additionally, they had no locked storage area- presenting some logistical challenges and burden. I knew what happened: The original itinerary I booked had us in Tokyo for 3 nights; however, the agent overlooked a small detail- that Sumo was not offered on Sundays (something clearly stated on the website-a red flag then), resulting in a whole itinerary change, adding a night in Tokyo. Apparently, my name was misspelled, and the 3+1 nights were not linked. They said they upgraded us for the 3-night stay, but the room they gave us was identical to the one in our itinerary photo, so that didn’t make sense. Regardless, it ended up working out- someone “cancelled”, we kept the room, but it was stressful and a very disappointing way to start the trip: not worth 30% markup!
* The agent sent us to the wrong location for the sushi-making experience. The new site was several blocks away, and the Sushi place said that they emailed us about the change, but, having not made the booking myself, I was never informed. We ran to the new site and made it a few minutes late.
* The agent sent us to the wrong location for the Samurai sword experience, and it wasn't booked long enough and was heavily overbooked (I think they made a mistake, as the staff looked stressed). This resulted in missing part of the experience. KimKim did refund us that portion of the experience without hesitation- they knew it was a screw up.
* For the Sumo experience, they emailed us photos, but because I didn’t make the reservation, the photos didn’t get sent directly to me, and I had to request them from the agent to get them- not a huge deal, but not VIP. Not worth paying an extra 30%!

* Luggage storage in Kyoto train station was like Hunger Games! We had to store our luggage for a day at the train station so we could make our tours and have time for lunch. I specifically asked the agent if it was easy to find lockers, knowing we had 5 pieces of luggage, and she reassured me they were readily available. Well, 30 minutes of frantically searching in the train station, we secured 5 lockers all apart from one another. Not a big deal, but certainly not worth 30% markup.

* Our two guides were kind, patient, and prompt but they were average in knowledge. They knew the brochure information but did not offer any in-depth knowledge of the areas. No one knew the best places to get food (my husband is vegetarian) or had that back-alley, in-the-know experience that exceptional guides have. Not worth the 30% markup.

* Food recs were non-existent. The agent offered no specific food recommendations based on personal experience, nor did the guides. No one had firsthand knowledge of the restaurants in the heavily touristed areas we were in. The onsen has a very challenging menu as well - we braved it one morning with the Japanese breakfast, but it was so fishy and pickled, it was inedible to us (I normally am an adventurous eater, but this was too much!). The western breakfast was price-fixed with soupy scrambled eggs, weird cuts of meat… For some, this might be a luxury, but for most Western folks, especially those with kids, this is not worth the money. It would’ve been nice to have that firsthand information and have someone give us some recs of nearby restaurants that were open early (very few were open before 9 or 10 am in Arashiyama). Again, all issues we expect while travelling, but by using an agent with a huge markup, these details needed to be managed.

* Hotel recs were hit and miss. We loved the onsen (except the breakfast) because it felt local and authentic. We slept so well! The Karaksa chain hotels were good hotels- clean, good breakfast, but I struggled with the locations. They were convenient next to the train station, but they were not close to cool areas of town, and there weren’t a lot of dining options near the hotel in Osaka.

Over-all, we had a wonderful trip but I would not book through KimKim again- If they are going to charge these prices, every small detail should be managed and they simply were not…. (and even then, 30+ % markup! I blame myself for being so gullible and not fact checking…) All of our tours/ experiences could have easily been booked through GetYourGuide or basic website searches- there was nothing special that KimKim offered that couldn’t be done on your own. Don’t make my mistake! Do your homework on pricing first.

Hotel Reviews
Karaksa hotel grande Shin-Osaka Tower
Osaka
Authenticity & Character
Location
Close to train station but few restaurants
Staff
Cleanliness & Comfort
Kadensho, Arashiyama Onsen, Kyoto - Kyoritsu Resort

Clean, authentic experience. The breakfast was inedible- both Japanese and Western. I recommend going to nearby cafes for breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
karaksa hotel colors Tokyo Yaesu

Clean, good breakfast, convenient near train station

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Dec 03, 2025
Hi Rachael, Thank you so much for taking the time to write such a detailed and thoughtful review. I’m truly glad to hear that your family enjoyed many parts of the trip—especially the onsen stay, the sumo experience, and the cultural activities—and that your daughters had wonderful moments during your visit to Japan. At the same time, I am very sorry that several issues during the trip created stress and fell short of the level of care you expected. I truly appreciate your honesty, and I... Read more

Hi Rachael,

Thank you so much for taking the time to write such a detailed and thoughtful review. I’m truly glad to hear that your family enjoyed many parts of the trip—especially the onsen stay, the sumo experience, and the cultural activities—and that your daughters had wonderful moments during your visit to Japan.

At the same time, I am very sorry that several issues during the trip created stress and fell short of the level of care you expected. I truly appreciate your honesty, and I take your feedback very seriously.

About the hotel booking issue
The hotel did upgrade your room for the first three nights out of goodwill, and we were ultimately able to secure the same upgraded room for the fourth night as well. Unfortunately, the upgrade process ended up creating unexpected complications and stress during check-in. I completely understand how this affected your first night in Tokyo, and we absolutely should have handled the reservation linkage more carefully.

Regarding the incorrect activity locations and communication gaps
You are absolutely right—receiving incorrect meeting points and missing updated information is unacceptable. Although the suppliers changed locations, I failed to notice the address change in their email, and I sincerely apologize for this oversight. I also truly appreciate your understanding and acceptance of our compensation. Regarding the sumo experience photos, we weren’t able to send them immediately because we booked through our email rather than yours to manage communication directly with the supplier on your behalf. Our intention was to save you time and effort.

About the guides and dining recommendations
Thank you for sharing your expectations. Your comments highlight areas where we can improve—both in ensuring guides provide deeper local insight and in offering more personalized dining recommendations, especially for families and travelers with dietary preferences. Regarding the onsen breakfast, as you noted, it was a very authentic onsen,so the breakfast is authentic as well( not adapted for international tastes), I understand it may have been challenging for first-time visitors, and I regret that it did not meet your expectations.

About pricing and expectations
I completely understand your perspective regarding the markup. Kimkim’s pricing includes full trip management, supplier coordination, ongoing support, and troubleshooting—but I also appreciate that the perceived value must align with the cost. Your feedback helps us identify areas where we need to better communicate expectations upfront and strengthen the level of service delivered throughout the trip.

Your review is incredibly helpful. I am committed to using your feedback to improve our process.

I also want to say that I truly appreciated how pleasant and flexible you were throughout our communication. Despite the challenges, I’m grateful that your family still created many special memories in Japan.

Thank you again for your candid feedback—it will genuinely help us improve future trips.

Warm regards,
Eleanor

Sandy did a phenomenal job of planning our tr...
Japan | Nov 6 - Nov 13, 2025

J
Jane B.
Summit, NJ | Reviewed on Dec 01, 2025

Sandy did a phenomenal job of planning our trip to Japan. Never having experienced Japan I knew nothing of best places to go for our interest and methods of traveling. The hotels were picked to our specifications, we care about both location and quality. We had expert private guides who took us places and helped us manage where to eat for our special diets. Everything went according to plan and we are currently planning another trip with KimKim.

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Dec 03, 2025

Hi Jane,

Hope you are doing great.

Thank you so much for sharing your wonderful experience! I am happy that you had a great Japan experience with your guides and everything was going fantastic. Thanks so much for choosing Kimkim again and wishing you a wonderful trip to Australia with us.

All best
Sandy

Great activities and great peace of mind
Japan | Nov 16 - Nov 30, 2025

Timothy
Timothy H.
Kearny, NJ | Reviewed on Dec 01, 2025
Genuinely incredibly well done, I almost wish I asked for less freedom some days because basically everything planned was awesome. I plan on coming back to japan in the not-so-distant future and hope to use the service again then. Read more

Genuinely incredibly well done, I almost wish I asked for less freedom some days because basically everything planned was awesome. I plan on coming back to japan in the not-so-distant future and hope to use the service again then.

Hotel Reviews
Hotel Keihan Tsukiji Ginza Grande
Tokyo

Cool eco conscious hotel

Osaka Excel Hotel Tokyu
Osaka

Cool spot with train access, cool local area is far from shin osaka but central to all sights

ALA HOTEL KYOTO
Kyoto

Spitting distance from the station, nice vibe and staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Metropolitan Tokyo Marunouchi
Tokyo

Kind staff, very stylish

Shin Kado Ya

Awesome. Just really great very traditional, be careful walking around though this place is kind of a maze.

Authenticity & Character
Just really classic vibe and service
Location
Hill top view of the sea in private bathroom, come on now
Staff
Cleanliness & Comfort
Activity Reviews
Have a go at kintsugi, a traditional Japanese art concept
Have a go at kintsugi, a traditional Japanese art concept
Kyoto

Fun and relaxing

Guides, Drivers and Staff
Homely Experience of Cooking Okonomiyaki with a Japanese Grandmother
Homely Experience of Cooking Okonomiyaki with a Japanese Grandmother
Osaka

Fun again not sure if I just got lucky with my group or not but it wound up being really enjoyable

Guides, Drivers and Staff
Japanese Tea Ceremony at a Space  Enveloped in Japanese Beauty in Kyoto
Japanese Tea Ceremony at a Space Enveloped in Japanese Beauty in Kyoto
Kyoto

This is the quintessential tea experience, no need to look further, its perfect here.

Guides, Drivers and Staff
Izakaya Tour in the Lively Nightlife of Shinjuku
Izakaya Tour in the Lively Nightlife of Shinjuku
Japan

Did not go into this with high expectations, maybe we just had a great group, maybe we got lucky with friendly locals but it was blast

Guides, Drivers and Staff
Scenic Hakone Adventures and Transfer to Kyoto
Scenic Hakone Adventures and Transfer to Kyoto
Japan

Hakone is beautiful but be warned if you start at the point I did it takes several hours to get to odawara for the train in just travel time, plan where you will stop accordingly.

Go on a hike and Take a closer look into the depths of Fushimi Inari
Go on a hike and Take a closer look into the depths of Fushimi Inari
Kyoto

Fun, need to be fit enough for it though which thankfully I was. But it is not a easy trial at the end.

Guides, Drivers and Staff
 Guided Tour of Kyoto: Timeless Beauty & Cultural Highlights
Guided Tour of Kyoto: Timeless Beauty & Cultural Highlights
Kyoto

My guide was awesome and we managed to get on some hidden paths to avoid the crowds at thier worst

Guides, Drivers and Staff
Watch a Live Sumo Show Up Close with Local Hotpot
Watch a Live Sumo Show Up Close with Local Hotpot
Tokyo

Not bad, only one I wasn't over the moon over, felt like a medieval times style gimmick but that could be me being too harsh

Full-Day Guided Tour of Tokyo: Iconic Sights, Culture & City Vibes
Full-Day Guided Tour of Tokyo: Iconic Sights, Culture & City Vibes
Tokyo

Awesome , just great fun got to glimpse everything and we could dodge crowds

Guides, Drivers and Staff
Local specialist: Hiroshi Tsuji

Japan was a trip of a lifetime!
Japan | Nov 22 - Nov 29, 2025

Hannah
Hannah B.
Houston, TX | Reviewed on Nov 30, 2025
Japan was a trip of a lifetime! The Japanese sure know how to cook, loved all the food we tried! We especially appreciated how smooth our guides made the trip- Hal was a great historian in Kyoto to explain the history of Japan during the rule of the Sho-Gun. Safi was especially helpful explaining how the trains work in Tokyo and navigated us around Tokyo seamlessly and gave us a great recommendation for ramen in Harajuku. Tomi was very knowledgeable about the Toyota company foundings and... Read more

Japan was a trip of a lifetime! The Japanese sure know how to cook, loved all the food we tried! We especially appreciated how smooth our guides made the trip- Hal was a great historian in Kyoto to explain the history of Japan during the rule of the Sho-Gun. Safi was especially helpful explaining how the trains work in Tokyo and navigated us around Tokyo seamlessly and gave us a great recommendation for ramen in Harajuku. Tomi was very knowledgeable about the Toyota company foundings and provided a great recommendation for hitsumabushi in Nagoya. If we had a do-over, we probably would want to spend more time in Nagoya after having visited, it’s a lovely city and we appreciated the smaller size compared to Tokyo.

Hotel Reviews
The Thousand Kyoto
Kyoto

The lobby smelled nice when you enter, of lavender! We spent two nights here, loved the proximity to the train station. There is a very nice ramen restaurant that we found near the hotel to enjoy our thanksgiving dinner at. The hotel breakfasts, both Japanese and western style were yummy.

Authenticity & Character
Once we figured out how the iPad in the hotel controlled the room, that was a nice feature. It had lots of info on the restaurants in the hotel, services, room lights etc.
Location
Proximity to trains, made it very easy for our return trip home
Staff
All of the staff were great, very accommodating for letting us drop off our smaller luggage and hold at the desk while we explored Kyoto in the day time.
Cleanliness & Comfort
Everything was extremely clean
Hilton Nagoya Hotel
Naka-ku Nagoya

Very nice hotel, they had a cool train display for the holidays in the lobby! Staff were friendly and the breakfast was very good! We were only here one night and enjoyed our brief stay.

Authenticity & Character
Location
We were able to enjoy a nice walk to the train station from the hotel!
Staff
Cleanliness & Comfort
Again, extremely clean room.
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

Loved the closeness to the Shibuya station for exploring around Tokyo. The staff were all extremely helpful when we had questions about setting up a cab or shipping our luggage to Kyoto. The bar on the 40th floor made really good cocktails and the Japanese breakfast was so yummy.

Authenticity & Character
Very modern hotel with lots of nice amenities
Location
Closeness to train station, food and shopping
Staff
Extremely polite and patient
Cleanliness & Comfort
Enjoyed the turn down service with tea and chocolates provided
Activity Reviews
Museums Exploration in Nagoya
Museums Exploration in Nagoya
Nagoya

My husband loved this! He was like a kid in a candy shop at the automobiles museum. It was very cool learning about how Toyota originally started as a textile company and then became an automobile maker- especially enjoyed how the Industries museum noted different events occurring in the world as they became a car maker company.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

Even though the weather was not the most cooperative, we had a good time. It was impressive to see how a 12,000 foot mountain can be completely hidden with what I’m assuming is snow clouds. Enjoyed the 400 stair walk to the pagoda that overlooks the Mt Fuji valley and learning about its construction during WW2 for missing and injured Japanese soldiers (was nice to get a Japanese perspective on events in the pacific theater). We bought some cool souvenirs and tried pizza with sweet potatoes as a topping!

Quality of Experience
The fall foliage was stunning- even though we could not see the mountain, we could still enjoy the fall foliage
Guides, Drivers and Staff
Having a private driver was nice, especially to be able to nap on the return trip to Tokyo while still adjusting to the jet lag. Again, very nice to do this with Safi again, we liked the continuity of the guides as she was with us in Tokyo.
Transport
Nice and smooth, the Alphards are nice vehicles to travel in.
Tokyo Day Tour with Tsukiji Outer Market & Senso-ji - East & Central
Tokyo Day Tour with Tsukiji Outer Market & Senso-ji - East & Central
Tokyo

Loved trying the food- only thing I wish we would have done is to have had a smaller breakfast. We were both pretty full by the time we started exploring the fish market but were able to enjoy some really nice matcha and crab. I especially enjoyed the deep fried sweet potatoes in the market from Asakusa.

Quality of Experience
Liked seeing all the activity in the market and trying Japanese snacks
Guides, Drivers and Staff
Safi was fantastic! We enjoyed running around the city with her, she’s a very fun person and easy to communicate with.
Transport
Loved riding all the trains
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Dec 03, 2025

Hi Hannah,
Thank you for your great feedback! 😊
It is my pleasure to assist you with the trip and I am very glad to hear that you are having a lovely time with us.
I look forward to being at your service again for your future trip!
All the best,
Angel

Structure and Customization for perfect balance!
Japan | Nov 7 - Nov 23, 2025

Nicole
Nicole B.
Atlanta, GA | Reviewed on Nov 24, 2025
Bastien really went above and beyond and we had an amazing trip to Japan. This was our first time and we didn't want to have too many activities or too little and felt this trip met the perfect balance! All of our tours and guides were the top tier and we had so much fun with them. Traveling with KimKim is always the best because it is customized and also structured to provide the perfect balance for a vacation! Read more

Bastien really went above and beyond and we had an amazing trip to Japan. This was our first time and we didn't want to have too many activities or too little and felt this trip met the perfect balance! All of our tours and guides were the top tier and we had so much fun with them. Traveling with KimKim is always the best because it is customized and also structured to provide the perfect balance for a vacation!

Hotel Reviews
Cross Hotel Osaka
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shisui, A Luxury Collection Hotel, Nara
Nara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
GOOD NATURE HOTEL KYOTO
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
RIHGA Royal Hotel Hiroshima
Hiroshima
Authenticity & Character
A little old school type hotel!
Location
Staff
Cleanliness & Comfort
Hyatt Regency Hakone Resort and Spa
Hakone
Authenticity & Character
This hotel is so perfect, warm, cozy and inviting!
Location
Staff
10/10 staff! So on top of everything!
Cleanliness & Comfort
The Royal Park Hotel Iconic Tokyo Shiodome
Tokyo
Authenticity & Character
Location
So close to so many train lines! Great spot!
Staff
Cleanliness & Comfort
Activity Reviews
Flower Arrangement "IKEBANA" in YANAKA/Taito-ku /TOKYO
Flower Arrangement "IKEBANA" in YANAKA/Taito-ku /TOKYO
Tokyo
Full Day Tokyo City Tour with Senso-ji Temple
Full Day Tokyo City Tour with Senso-ji Temple
Tokyo
Guides, Drivers and Staff
Local specialist: Elizabeth Ei Ma
Elizabeth
Elizabeth Ei Ma
Local specialist in Tokyo | Replied on Dec 09, 2025

Dear Nicole,

Thank you so much for your kind review. I’m really glad you enjoyed your Japan trip and that everything went smoothly. We’d love to help with your next adventure anytime! 🙌

Warm regards,
Elizabeth

Memorable trip to Japan - thanks to Greg at KimKim.
Japan | Nov 7 - Nov 22, 2025

E
Edward C.
Mill Valley, CA | Reviewed on Nov 24, 2025
It was a pleasure working with Greg, Japan specialist with KimKim. He was flexible and accommodating. Based on our discussions, he put together a full itinerary packed with great activities and excellent hotels. Except for a couple of minor snafus and delays which prevented us from doing everything, the choices Greg made were generally excellent. At our request, Greg arranged for private tours in Tokyo, Kanazawa, Kyoto, and Hiroshima. The hotels selected were generally excellent. He... Read more

It was a pleasure working with Greg, Japan specialist with KimKim. He was flexible and accommodating. Based on our discussions, he put together a full itinerary packed with great activities and excellent hotels. Except for a couple of minor snafus and delays which prevented us from doing everything, the choices Greg made were generally excellent. At our request, Greg arranged for private tours in Tokyo, Kanazawa, Kyoto, and Hiroshima. The hotels selected were generally excellent. He prearranged all train tickets between cities and provided good guidance in explaining how to navigate local transportation. The best guided tours were the Shinjuku food tour (absolutely top notch sushi (I think the guide's name is Takeshi)) and in Kyoto ( our guide Pam was one of the best guides we've ever had - highly engaged, great sense of humor and extremely accommodating). The private tea ceremony and small group session with a geisha (who conversed with us, played a game and performed a traditional dance) in Kyoto were very special and particularly memorable. We found crowds somewhat overwhelming in popular spots in Kyoto and the Hiroshima peace museum (absolutely packed and could not really see the exhibits well). But all-in-all the planned activities were well worth it, and the package was very well organized. One piece of advice - do as much research on your own in advance so that you can make sure any particular items of places of interest will be included in the agenda which can be custom tailored to your interests, and leave some free time in order to relax, explore on your own, etc.

Activity Reviews
Private Tokyo Night Food Tour in Shinjuku
Private Tokyo Night Food Tour in Shinjuku
Tokyo

Guide took us to a relatively obscure sushi restaurant featuring a private session with a sushi chef who explained and prepared everything before us. Sushi was fresh. Probably the best I've ever had!

Quality of Experience
Food
Guides, Drivers and Staff
Sumo Show with special, sumo nabe lunch included
Sumo Show with special, sumo nabe lunch included
Tokyo

Entertaining and educational. But not a true sumo match. Still worth it.

Quality of Experience
Local specialist: Greg Varga
Greg
Greg Varga
Local specialist in Tokyo, Japan | Replied on Nov 29, 2025
Hi Ed, Thanks so much for sharing such a thoughtful review. I’m really glad to hear the itinerary, hotels, and overall planning worked out well for your trip, and that the private guides made a strong impression. I’ll definitely pass your kind words along to Takeshi and Pam. I also appreciate your flexibility along the way. I’m sorry about the minor delays and the crowds in some spots. Your feedback is really helpful, and I’ll keep it in mind when planning trips during the busier... Read more

Hi Ed,

Thanks so much for sharing such a thoughtful review. I’m really glad to hear the itinerary, hotels, and overall planning worked out well for your trip, and that the private guides made a strong impression. I’ll definitely pass your kind words along to Takeshi and Pam.

I also appreciate your flexibility along the way. I’m sorry about the minor delays and the crowds in some spots. Your feedback is really helpful, and I’ll keep it in mind when planning trips during the busier seasons.

Thanks again for traveling with You Could Travel. It was a real pleasure helping you put this journey together, and I’d love to help you plan another adventure to Japan sometime.

Greg
You Could Travel team

A hearty mix of tourist traps and great experiences
Japan | Nov 15 - Nov 22, 2025

J
Josh V.
Ashburn, VA | Reviewed on Nov 24, 2025
A lot of the events on our itinerary felt like tourist traps or promotional items that KimKim is paid to advertise. For example, on one occasion, we grabbed lunch at a random hotel, and did a food tour where one of the restaurants was staffed by people who barely spoke Japanese. Our tour guides were great; locals who were much more skilled at Japanese than English, for better and for worse, and offered us amazing recommendations for places to go and restaurants to eat at... only to take us to... Read more

A lot of the events on our itinerary felt like tourist traps or promotional items that KimKim is paid to advertise. For example, on one occasion, we grabbed lunch at a random hotel, and did a food tour where one of the restaurants was staffed by people who barely spoke Japanese. Our tour guides were great; locals who were much more skilled at Japanese than English, for better and for worse, and offered us amazing recommendations for places to go and restaurants to eat at... only to take us to the restaurant booked by KimKim, which they had very little to say about. However, on one occasion, KimKim let us pick the restaurant we ate at, which was pretty amazing. That same tour hit a bunch of authentic temples, which while deeply over-commercialized, were great to see. I'm biased toward that tour because we saw more nature than shops. If there's a tree on Mount Fuji, we didn't drive anywhere near it... but Kiyomizu was breathtaking.

The reason for the stars off is primarily the amount of tour that felt like a cookie-cutter, copy-and-paste operation. We adjusted our itinerary to be close to family and friends, but the parts that we moved made me question our guide's experience. Because we were further away from the usual events, our typical day began a little after 7AM with an hour or more of transit. Sure, we incurred that when we asked to be further from some of them... but as an example, we were closer to Mt Fuji than her normal tour. She had us leave our hotel at 6AM sharp to be to Tokyo station in time to catch the shuttle... right back to where we started. Literally we drove past our city on the way back to Mount Fuji. This is the sort of thing I paid a planner *specifically* to prevent, and it wasn't an isolated incident: We had to leave the very next day at 7:25 AM to catch a bullet train between our two hotels... which allowed us to arrive *over two hours* before we were able to check in. After we were back in the city from the copy/paste itinerary, things smoothed out. But basically, just look up someone else's itinerary! KimKim won't do a good job on customizations.

My group had a lot of fun on this trip. The rating is because I genuinely believe we'd have had *more fun* if we just planned it all ourselves.

Hotel Reviews
Kyoto Tokyu Hotel
Kyoto

This hotel was pretty amazing, but it was more of a roller coaster. The breakfast bar was great; I'd have been blown away had I not just been at a Keio Plaza that set my expectations sky-high. This hotel's breakfast had most of the same stuff, though our other hotel literally had a soft serve ice cream machine... how do you compete with that? Additionally, this hotel's restaurants had very weird hours. Some were only open alternating Tuesdays/Thursdays, for example. The dinner restaurant required reservations... at a hotel. Otherwise, the amenities were on point, and I particularly appreciate the hotel shuttle to Kyoto Station. The rooms had a good deal of floor space but were short on furniture, meaning there weren't many places to set things, so luggage just had to sit on the floor. At least doing so left plenty of walkway. The fixtures (showers and toilets) were all great, there were no problems with water temperature or pressure, and the hotel had blackout curtains and other lighting control. The hotel paid a lot of attention to aesthetics; the lobby was stunningly beautiful. However, there was only one set of elevators in the whole hotel, so we managed to stop on every floor on our descent from level 6, just to watch people elect to wait for the next elevator.

Authenticity & Character
Stunning lobby, good Japanese breakfasts
Location
Very close to a cool temple, and within a comfortable commute of Kiyomizu and many others.
Staff
Helpful and friendly staff, very accommodating for English speakers
Cleanliness & Comfort
Beds were comfy and the whole hotel was very clean, neat, and pretty. More room to set stuff would have helped.
Keio Plaza Hotel Hachioji
Tokyo

This hotel's breakfast bar is carrying it. It was that wonderful. The hotel had water pressure problems and the shower flailed wildly between unpleasantly cool and painfully hot. But I worked around that by drawing a bath, and I'd do that every day for the breakfast bar, which blew the other hotel from our trip out of the water. The beds were comfortable, though on the firm side, which I believe many will appreciate. Beyond that, our experience was perfect. The rooms were small but there was space to put our stuff under tables and on a shelf above the beds' headboards, so we did better here than at our other hotel which had more floor space but no furniture to put things on.

Authenticity & Character
Features fancy Japanese toilets and modern lighting fixtures. Blackout curtains, good lighting control with multiple color temperatures. American hotels could learn a thing or two.
Location
We wanted to be in Hachioji specifically, so this was convenient for us. If you're vacationing mostly in Tokyo, this will not be convenient for you.
Staff
Very friendly and accommodating to English speakers.
Cleanliness & Comfort
Everything was neat and tidy. Housekeeping did great.
Activity Reviews
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

This experience really made the trip for me. Kiyumizu was breathtaking; a real must-see among the temples. We actually hit multiple on this tour, and our guide was so friendly and accommodating; she made plenty of time for all the stuff we wanted to do. Dinner selection was on us, which was also stunning. If I ever book through KimKim again, I'd just tell them I want more of this. It was night and day in so many respects. We met the guide at our hotel, at an hour we set; she provided us bus passes so that we didn't have to worry about transit for these events (or anything else that day), we did everything we wanted at the temples, had a great meal, and left ecstatic.

Quality of Experience
Everything about it. The places, the guide, the pacing, the meetup.
Guides, Drivers and Staff
She was fantastically accommodating; beyond what I'd ever expect, especially given our other tours.
Transport
Transport was provided; everything was included.
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Experience oozed authenticity; any deviation from that was carefully noted by our hostess. Good for tourists as there was time for photo shoots in our kimono, which was strongly encouraged. The place featured a small "zen garden" kind of structure for it, and while said garden was pretty much in the heart of the city where I'm not sure grass can actually grow, they made it work. Sitting on my knees is hard, but the hostess was very accommodating in that respect.

Quality of Experience
The authenticity of the experience, along with how sharable a moment it is (from a tourist point of view).
Guides, Drivers and Staff
Friendly and informative, with good English skills.
Transport
We brought ourselves, so N/A
Mt. Fuji & Arakurayama Sengen Park Standard Lunch Course (Round Trip from Shinjuku  or Tokyo Station)
Mt. Fuji & Arakurayama Sengen Park Standard Lunch Course (Round Trip from Shinjuku or Tokyo Station)
Japan

The tour guide was friendly, spoke great English, and took us through some basic Japanese language and culture lessons, which was cute. These stops were over-commercialized tourist traps that managed to be all about Mount Fuji while exhibiting surprisingly little nature (our final stop was better, as it was a shopping center located next to a very scenic lake). The stops on Fuji itself were just tourist traps that charge you (separately and individually) to so much as use the restroom (there *is* a free one on site, as well). I was told to avoid Mount Fuji because it's a tourist trap, and I accepted the risk because hey, I'm a tourist. What I didn't expect is some extremely poor planning on the part of KimKim that made the whole day a huge pain. We had to leave our hotel before breakfast opened (which would have been at 7AM) to make it to the meetup point on time (a bit after 8 AM). To add insult to injury, the bus we boarded in Tokyo passed within a few hundred meters of said hotel an hour later. I was livid. My party constituted three of the five individuals on this tour, and the other two were from a separate stop; KimKim should have arranged a stop for us. Breakfast was not provided on the tour, nor did we have time to catch any before departure. Lunch was some sad prepackaged meal offered at a random hotel along the way. I enjoyed our time by the lake, though.

Quality of Experience
Better scheduling with our existing itinerary.
Food
Guides, Drivers and Staff
Guide was wonderful; friendly, informative, helpful, patient.
Transport
We were on a bus most of the time. How much walking we did was up to us, and we didn't need to worry about rail.
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Master Tokyo's Must-Sees: 5-hour Tsukiji, Akihabara & Asakusa Highlights Tour
Tokyo

A lot of good sights, especially the thunder temple, and a good guide to tell us about them. Japan has largely over-commercialized these temples, but it doesn't feel so bad because it's all cheap, all done on the honor system (within the temples; stands around them are pretty touristy), and all deeply rooted in their culture (even most of the local shops and food stands). Some of the pacing could be improved; I'd rather walk and talk when possible, but this tour still left some wiggle room so we could do what we wanted in the area, and the guide made time for photos and helped us out with them. The tour also left us plenty of time to structure the rest of our day around it.

Quality of Experience
Flexible schedule, friendly guide, and good food at a quality restaurant.
Food
Food quality was good, quantity was acceptable, and timing was such that we could do what we liked in town afterward.
Guides, Drivers and Staff
Guide was very friendly and helpful, spoke English pretty well, and did his best to make the experience great for us.
Transport
Guide told us where to go, we just had to provide bus fare
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo

Our guide was great. The choice of eateries was questionable. The food selection was predetermined, rather than just setting a budget, so some members of our group left after eating very little (of the 8 pieces of sushi and 3 tempura that were offered at the first joint). The second joint seemed to be higher quality and was far more impressive. We actually bailed on the third place because it was just some type of ice cream and our group was falling asleep, nearly out of phone battery, by that point in the day.

Quality of Experience
Restaurant selection, food variety
Food
Variety, selection... these were two of the three worst restaurants we ate at on our whole trip. They weren't *bad,* there were just *better,* all around.
Guides, Drivers and Staff
Our guide was very friendly and informative. We learned a lot from him.
Transport
Most of this experience was just walking somewhere to eat two fistfuls of food, the pacing of meals and stops was terrible, and we had no time to adjust for things the group was actually enjoying.
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Nov 24, 2025
Hi Josh and friends, Thank you for sharing your detailed feedback. We genuinely appreciate your insights as they help us improve our services. We're glad to hear that you enjoyed certain aspects of the trip, especially the recommendations from your local guides and the breathtaking sights like Kiyomizu and Mount Fuji. However, we're truly sorry to learn that some parts of the itinerary felt less personalized and more like standard tourist experiences because they are join in group and have... Read more

Hi Josh and friends,

Thank you for sharing your detailed feedback. We genuinely appreciate your insights as they help us improve our services. We're glad to hear that you enjoyed certain aspects of the trip, especially the recommendations from your local guides and the breathtaking sights like Kiyomizu and Mount Fuji.

However, we're truly sorry to learn that some parts of the itinerary felt less personalized and more like standard tourist experiences because they are join in group and have the meeting points and they are far away from your hotel. I will pay more attention on the distance beteen hotel and meeting point. Thanks so much for your feeback about it. We strive to create unique journeys that cater to our travelers' specific interests, and it's disappointing to hear that we fell short in your case. It sounds like there were some frustrating logistical issues as well, and we understand how that can detract from the overall experience.

Your comments about the restaurant choices and the journey planning are noted, and we will address these concerns with our team to ensure we enhance the customization process in the future. We appreciate your honesty and hope to have the opportunity to create a more tailored experience for you or others in the future. Thank you again for your feedback, and we’re glad to hear your group had fun overall!

Best regards
Sandy

Perfect 2 week trip to Japan
Japan | Nov 9 - Nov 22, 2025

Charlotte
Charlotte B.
Atlanta, GA | Reviewed on Nov 23, 2025
This is was a trip of a lifetime. Every city was different and memorable. All of our guides were knowledgeable and timely. We are not big shoppers so they were able to accommodate our extra time with additional sights. Shona, our local specialist, was able to help us adjust a train ticket within an hour and helped us navigate minor bumps during our trip. Read more

This is was a trip of a lifetime. Every city was different and memorable. All of our guides were knowledgeable and timely. We are not big shoppers so they were able to accommodate our extra time with additional sights. Shona, our local specialist, was able to help us adjust a train ticket within an hour and helped us navigate minor bumps during our trip.

Hotel Reviews
Shibuya Tokyu REI Hotel
Tokyo

This hotel was very basic but location could be a huge draw for some people because it is right off of shibuya crossing and near the large train station.

Authenticity & Character
Pretty basic hotel.
Location
For us the location was very loud and busy which we do not love. But some people might like how busy it is.
Staff
When checking on the computer the staff brought me to I told the staff member helping me I had paid for breakfast already. She said I did not and so I bought 2 additional breakfast vouchers. Our local guide had to call the front office and ask for a refund which they did but seems like a situation that could have been avoiding.
Cleanliness & Comfort
Clean but basic
Miyako City Osaka Hommachi
Osaka

Best hotel we stayed in while on our trip. Room was by far the biggest out of any location. Very nice lobby with a great luggage locker and coffee/drink machine.

Authenticity & Character
Location
Not as close to any metro station but easy walk to main tourist spots
Staff
Cleanliness & Comfort
Very comfortable bed
Daiwa Roynet Hotel Hiroshima-ekimae
Hiroshima-shi, Hiroshima

Very new hotel. Breakfast selection was great. Very convenient to the train station and local train cars.

Authenticity & Character
Beautiful views of the mountains and the city for our room
Location
So close to the major train station with lots of food options
Staff
Cleanliness & Comfort
Park Hotel Kyoto
Kyoto

Hotel was nice. They had a fitness room and a coin laundry facility. Location was good near a metro

Authenticity & Character
Location
Right near a metro station
Staff
Kept rooms clean and friendly in lobby
Cleanliness & Comfort
Bed was comfortable and rooms were clean.
Hakone Hotel Kajikaso
Hakone

This hotel has potential to be a great place to stay for the right people. The onsens are great but there is no tattoos allowed so my husband could not enjoy. The rooms are outdated with peeling wall paper and old bathrooms. The dinner and breakfast was included which in theory sounds great but the menu is fixed. The food is definitely for a particular person who values presentation over taste. I would be surprised if a kid would enjoy any of the food because it is heavily raw fish.

Authenticity & Character
This is hotel is authentic. When going to meals you were encouraged to wear a yukata provided by the hotel. Beds were comfortable but room did not have properly working AC.
Location
Hotel is on the river in Hakone which is nice. Easy to get to town and right near a 7-11
Staff
The person who checked us in did not mention we were supposed to wear the yukata to each meal so we showed up in our normal street clothes which was awkward. Also, we had to cancel a dinner due to a reservation which led to multiple confusing phone calls from various staff and we even had someone enter our room despite having a do not disturb sign on the door.
Cleanliness & Comfort
AC did not function properly
the b ginza

Overall a nice hotel. Rooms were small but that is standard in Tokyo. The breakfast was good but the sitting area could only accommodate a certain amount of people so most mornings there was a 5-15 minute wait to get in.

Authenticity & Character
They had a coffee machine and pancake machine in the lobby which was nice
Location
Near a metro and a lot of great shopping
Staff
Cleanliness & Comfort
Hotel was clean but bed was pretty firm.
Activity Reviews
Full Day Miyajima Island and Memorial Park Tour
Full Day Miyajima Island and Memorial Park Tour
Hiroshima

A day full of beautiful views and a beautiful memorial. Miyajima is very pretty but I would advise getting there early to avoid big crowds. The memorial was hard to see but was so well done.

Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Fun learning about tea ceremonies. This is not a full tea ceremony but you still learn a lot.

Quality of Experience
Guides, Drivers and Staff
Transport
Arashiyama Bamboo Grove, Sagano Scenic Railway & Tenryuji Temple
Arashiyama Bamboo Grove, Sagano Scenic Railway & Tenryuji Temple
Kyoto

Arashiyama was great. We did a scenic train ride that was pretty but if you are sitting on the wrong side of the train you barely get any views. Bamboo forest was cool but way over crowded

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Japan

Our local guide Yoko was great. There is so much to see in Kyoto and she was able to bring us to all the highlights. We had extra time and she was able to bring us to an extra temple with 10001 Buddha sculptures.

Quality of Experience
Guides, Drivers and Staff
Transport
1-Day Mt. Fuji & Hakone Tour [Return by train] With Lunch, From Shinjuku
1-Day Mt. Fuji & Hakone Tour [Return by train] With Lunch, From Shinjuku
Tokyo

Nice day trip with 3 key experiences. We were able to see Mt Fuji which made the experience. We went up to station 5 so we actually got to be on Fuji which had great views of surrounding mountains. Lunch was decent, food was cold but had variety. Then we headed to a scenic boat ride which was short and I could have done without but some people really enjoyed it. Then we went up to a shrine on the top of a mountain using a cable car. Great views and cool shrine.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A Hands-on Cooking Experience: Nigiri Sushi and More
A Hands-on Cooking Experience: Nigiri Sushi and More
Tokyo

The beginning of the class was a little awkward because it seemed like that were training a new hire to lead the class. The second half ran really smoothly and was fun. Sushi and quality of products were great. You end up eating everything you make and it’s a lot of food

Quality of Experience
Guides, Drivers and Staff
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

Had a great time seeing the highlights of Tokyo lead by Yumi. She was knowledgeable and was able to tailor the day to what we preferred.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Nov 30, 2025
Thank you for taking the time to share your wonderful feedback with us. Reading that this was "a trip of a lifetime" is the highest compliment we could receive—it’s exactly what we strive to create for every traveler. We’re delighted to hear that each city left a unique and memorable impression, and that our guides’ expertise and punctuality enhanced your experience. It’s especially rewarding to know that we could adapt the itinerary to your preferences, replacing shopping time with extra... Read more

Thank you for taking the time to share your wonderful feedback with us. Reading that this was "a trip of a lifetime" is the highest compliment we could receive—it’s exactly what we strive to create for every traveler. We’re delighted to hear that each city left a unique and memorable impression, and that our guides’ expertise and punctuality enhanced your experience. It’s especially rewarding to know that we could adapt the itinerary to your preferences, replacing shopping time with extra sightseeing opportunities—that’s the true essence of personalized travel. A special shout-out to Shona for her swift resolution of your train ticket and her support throughout the trip. Our local specialists take great pride in turning potential hurdles into smooth transitions, and we’ll be sure to share your kind words with her,hope our paths will cross again in the future.

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.