Careers

Travel Operations Coordinator

The travel operations coordinator will assist and support the development manager and sales team. These teams work closely to perform the logistical and operational needs of all trip-planning activities that enable kimkim travelers to have a seamless trip and six-star experience. We are looking for a meticulous coordinator to process and organize the logistics and travel arrangements for booked trips to one of our many destinations, streamline the booking process, and assist after sales are complete. The coordinator’s responsibilities will be to execute travel bookings and operations by working with both kimkim travelers as well as our suppliers and partners. This includes reserving hotel, air, transfers, and other travel services as needed for a traveler’s trip. This individual should have excellent attention to detail and strong organizational skills to ensure that all aspects of confirmed services are up-to-date and accurate for multiple clients at a time. The coordinator will also assist with in-trip support as needed. This may include answering general travel-related questions, ​​structuring trip plans to meet the traveler’s needs and preferences, and acting as an emergency contact.

Key Responsibilities:

• Confirming reservations for hotel, air, transfers, and other travel services
• Corresponding by phone and/or email with hotels and other suppliers (tour operators, ground transportation, etc.) to check rates and availability
• Ensuring the pricing of individual components of the trip is correct
• Determining the best methods for booking different components of each trip plan
• Ensuring that all requests are processed within the specified timeframe
• Coordinating with the sales and development team regarding the status of reservations
• Ensuring our invoices are accurate and submitting payments to our travel partners in a timely manner
• Communicating with travelers about changes to their trip plan and/or to secure required personal information
• Helping to craft a trip plan that meets the traveler’s needs and preferences
• Verifying that confirmed services are up-to-date, accurate, and fit in the schedule of the traveler’s itinerary
• Editing and updating the traveler’s itinerary with important and necessary details
• Answering questions about elements of the traveler's trip plan, kimkim’s services, general travel-related information, etc.
• Providing in-trip support on a rotating schedule by:
• Acting as a point of contact for travelers should emergencies or issues arise during travel
• Notifying travelers of any trip updates and communicating changes as needed
• Coordinating with travel partners to make timely adjustments when required

• Excellent communication skills—both written and verbal
• Impeccable attention to detail
• Highly organized and able to prioritize and track multiple projects at once
• Strong customer service skills and a passion for helping others
• An entrepreneurial mindset and an eagerness to learn, experiment, and continuously strive to improve
• Highly adaptable and able to operate effectively in a rapidly changing startup environment
• Excited to build strong relationships with both partners and colleagues
• Able to work independently, with support from a global team
• Eager to take on new projects and more responsibility
• A passion for travel planning and a desire to grow into a travel sales role

• Experience with payment processing
• Experience with sales
• Analytical skills, and an understanding of how to leverage data to improve processes and decision making

Traveler Re-Engagement Marketing Coordinator

Kimkim is seeking a Traveler Re-engagement Marketing Coordinator to drive repeat bookings by keeping past travelers engaged through strategic communication efforts. This role will manage email campaigns, loyalty initiatives, and engagement strategies, working cross-functionally to refine traveler touchpoints and track performance metrics. The ideal candidate has 1-3 years of experience in customer engagement or retention marketing, strong communication skills, and a data-driven mindset to enhance traveler loyalty and re-engagement efforts.

Traveler Re-engagement Marketing Coordinator

We are seeking a strategic and detail-oriented Traveler Re-engagement Marketing Coordinator to lead efforts in keeping past travelers engaged with kimkim. This role focuses on increasing repeat bookings through thoughtful communication strategies and personalized touchpoints.

About kimkim

Kimkim is a fast-growing, technology company that helps travelers have unforgettable, authentic travel experiences. We do this by connecting independent travelers with our global network of travel specialists who design personalized itineraries, including activities, accommodations, and transportation.

We partner with passionate travel specialists in 90+ destinations worldwide who work with top local activity operators, guides, and accommodations. A portion of every kimkim trip supports sustainable travel.

The kimkim team is currently based in a few hubs: Boulder, Colorado (headquarters), San Francisco, CA, and Amsterdam, Netherlands.

About the Role

As the Traveler Re-engagement Marketing Coordinator, you will help manage all communication efforts, digital and physical, aimed at increasing repeat bookings and deepening relationships with current and past travelers. You will help refine and execute initiatives such as targeted email campaigns, personalized traveler touchpoints, and engagement strategies to keep our travelers connected with kimkim long-term. While this role does not require deep experience in retention strategy, familiarity with customer engagement tools and a passion for building relationships will be key to success. You will report to the Senior Content Manager.

Key Responsibilities

Email & Direct Communications

• Manage and improve repeat traveler email communications, including frequency, content, and targeting.
• Assist in refining our email newsletters to better appeal to repeat travelers.
• Coordinate and execute on milestone communications (such as birthday and trip anniversaries)

• Develop initiatives to foster a sense of community among past travelers
• Partner with marketing to create content highlighting traveler experiences, testimonials, and trip inspiration to drive repeat bookings.
• Collaborate on the creation of a loyalty and referral program to recognize and reward repeat travelers.

• Track and analyze the effectiveness of re-engagement efforts, including open rates, engagement metrics, and repeat booking trends.
• Maintain detailed reporting of repeat travelers and their engagement with these efforts.
• Collaborate with other teams to ensure a smooth traveler experience from first booking to post-trip communication to their repeat booking.

• 1-3 years of experience in customer engagement or re-engagement, retention marketing, or a related role.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Familiarity with email marketing tools (such as Mailchimp, HubSpot, or similar platforms) or a willingness to learn.
• Data-first mindset with a willingness and eagerness to learn and utilize data management or CRM systems like Looker. 
• Ability to work cross-functionally with marketing, customer support, and product teams.
• A passion for travel and creating meaningful traveler experiences.

Fullstack Rails Engineer (A few roles, Mid - Senior Level)

We are looking for driven, curious, self-motivated engineers to join us and grow with us. You’ll join our growing team with many opportunities to design new product features, improve code structure and best practices, strengthen development processes, and take on additional ownership and responsibilities.

We are hiring for a few roles to build up the engineering team and we are looking for a variety of experience levels from Mid to Senior levels.

You should expect to work on all layers of the system, from designing the DB structure, business logic, views, UI, interactions, analytics, AB Tests, internal dashboards & tools, and more. This is a great opportunity to learn more about each of these areas.

We are a small distributed company looking for people who are comfortable balancing several responsibilities.

Our product and engineering team is based in the San Francisco Bay Area and meet in San Francisco 2 times a week for more collaborative discussions and working the other days remotely. You're welcome to work in-office more than that if you like.

About kimkim

• Our headquarters is in Boulder with our CEO and head of Destination Development and Customer support teams.
• The Product and Engineering teams are based in the San Francisco Bay Area
• The Destination Development Team is based in our Amsterdam office.

About the Engineering & Product Team

• For our specialists: we are building tools to quickly create beautiful itineraries and price them effectively.  We build tools to help our specialists manage many concurrent ongoing traveler trips and tools to help prioritize their time for the most likely trips to book.
• For our travelers: we want to create a fun and engaging onboarding experience, where travelers can tell us what they are looking for on their trip.  This also helps us match them to the best available specialist. We are also experimenting with ways to increase brand loyalty as well as creating “6-star experiences” during the trip. 
• For our internal team: we want to build tools and metrics to help our team grow our specialist network in a “quality guaranteed” way.  We identify best practices and try to train and encourage the rest of the partner network to adopt them.  We want to be able to share metrics that help pinpoint specific areas for growth and improvement for each partner company.  

• Itinerary Page redesign (Figma design/spec)
• Loom Videos (Bug reports, feature announcements, spec walkthroughs)

About the Full-stack Position

Growth Goals & Expectations

Hiring Process & Expectations

• Interested? Email us at [email protected] with your resume (or apply on Angel.co) and some information about why you think you are a great fit for kimkim and this role. 
• Interviews will include technical discussions as well as meeting with others on the team, such as the Head of Product and CEO/Founder.
• Technical Interview
  • We want the process to reflect daily work as closely as we can.
  • We will share background info on a mock project before the interview so that you can familiarize yourself with the scope, requirements, and think about how you would approach the project.
  • During the interview, you should be able to react to new requirements that come in scope and be comfortable discussing different solutions and tradeoffs.
  • You'll be asked to write code in some form in a shared editor. But, we don't get caught up in semantics. It's great if you have Rails experience. If not, code in whatever language you think makes the most sense for your skills and the situation. Make up a language as long as it’s not too abstract. We are more interested in the process and your approach.

Travel Sales Specialist

As a kimkim Sales Specialist, you will assist travelers from initial inquiries to booking. Your goal is to maximize your conversion rate and sales volume through great communication and sales skills, and make sure you understand each traveler's unique requirements and preferences. Based on your destination knowledge, your sales chops, and Kimkim's advanced suite of AI tools, you will be empowered to be a “superhuman" travel specialist who delights travelers and ensures they will have 6-star travel experiences.

Currently, we are seeking a Spain, Portugal, and France specialist!


Key Responsibilities

• Maximize conversion and sales volume
• Understand detailed trip requirements to ensure a highly positive experience for kimkim travelers throughout the planning and booking process 
• Communicating with travelers through kimkim chat and over the phone about: 
• Sharing destination insights 
• General travel tips
• Accommodations and activities kimkim offers
• How to use kimkim
• Crafting a trip plan that meets the traveler’s needs and preferences
• Preparation for their trip departure
• Handle a steady stream of new trip inquiries and stay on top of ongoing trip planning chats with assistance from kimkim’s AI.
• Verifying that the components of each itinerary are up-to-date and accurate

• A passion for travel planning and a proven track record in a travel sales role
• In-depth destination knowledge
• Excellent communication skills—both written and verbal
• Impeccable attention to detail
• Highly organized and able to prioritize and track multiple projects at once
• Strong customer service skills and a passion for helping others
• Demonstrated ability to understand customer needs
• Excited to build strong relationships with travelers and colleagues
• An entrepreneurial mindset and an eagerness to learn, experiment, and continuously strive to improve
• Highly adaptable and able to operate effectively in a rapidly changing startup environment
• Able to work independently, with support from a global team
• Eager to take on new projects and more responsibility

• $56,000 + commission, OTE of $80,000
• Flexible PTO and federal holidays off
• 100% coverage of health, dental, and vision insurance premiums
• 401(k)
• Optional remote work on Mondays and Fridays
• Macbook Pro and Cell Phone
• Company-sponsored happy hours, lunches, and team-building events
• Casual, fun office environment 
• International team committed to our values
• Ample growth and professional development opportunities
• Opportunities for travel credit/team travel