What an incredible adventure we had in Lapland with kimkim! From the start, dealing with kimkim was responsive, pleasant, informative and uncomplicated. We were grateful to have Emerson assigned to us for our Aurora Borealis adventure. We wanted luxury accommodations, private transfers, private/small group activities, and plenty of opportunities for daily exercise, including swimming, gyms, and lots of cross-country skiing. The website portal made it simple to stay in touch with chats and virtual calls. Emerson went above and beyond to provide support and was always available for insights or to smooth out any snags throughout the trip.
While Hotel Kamp was under renovation, they put us in an incredible suite! The hotel is terrifically located, and we loved the access to the community outdoor pool which was just a few blocks away. Our tour guides in Helsinki and Tallinn were great!
The overnight train to Rovaniemi was less than ideal but certainly memorable. We suggest future guests consider renting an extra cabin for personal belongings, as carrying baggage up to the crowded second floor was very difficult and room very cramped. Quite unexpectedly, all the bathrooms in our train car were malfunctioning for the entire train ride, which was very unfortunate. We believe it was just that the train company provided us with a 50% refund.
Emerson’s excellent transfers once again were on time and super friendly once off in Rovaniemi. We met our tour guide with Johka who picked us up at the station and brought us straight to Jaakkola Reindeer Farm. We had such a delightful, unique, and private experience! The third-generation farm and its history added a fascinating charm for us. Our story – Jaakkolan Porotila
Next, the Arctic Treehouse provided superior and truly breathtaking accommodations, kind staff and great restaurant. Tired from the day, we pushed on. Quickly we were jump started by witnessing a rare red Aurora during our Arctic Tree Float. It was truly spectacular and a once in a lifetime experience!
The next day, we had a playful adventure with the huskies. We returned to the Arctic Treehouse for another fabulous dinner with the entire restaurant lit by candles for Earth Day, creating a magical atmosphere.
Emerson again book us the top igloo at the Levin Iglut Glass Igloos. Our snow house offered spectacular vistas and the restaurant had fantastic and truly artistic food. All the staff there are so lovely and kind!
Kinos Safaris provided us a great snowmobiling experience, but what was memorable was the rest stop for salmon soup and possibly the best blueberry dessert that I have ever had at this small outpost with the most delightful overseer.
That evening, James from Green Track Wooden Shoe Adventures led a special and private hike on fresh snow,. He is well versed and delightful sharing his vast knowledge for nature and the environment.
Next day we spent an afternoon in town, exploring the Sami Cultural Heritage Museum, petting reindeer, and dining at the King Crab Restaurant - all that we recommend highly.
Switching gears as our witnessing no more auroras, but amazing snowfall that night allowed for a wonderful hike at Saana the next day, and Cahkal Hotel was really super; staff and guide great and has a terrific restaurant!
Our journey then took us to Tromsø. Emerson, once again research extensively to find us this time accommodations that had a pool and found Saint Elizabeth Suites. Unfortunately, access to the pool wasn't always available (and not even open before 9AM?!?), but they did have a well-equipped health club. Please note that the front desk staff were not very accommodating or friendly. (Our Wondering Owl guide mentioned that the tourism industry in Norway isn't particularly welcoming, and we found this to be true, especially when compared to the more hospitable atmosphere in Finland.)
BTW, there was a mix-up with Wandering Owl's booking communication. We were picked up at 9:10 AM and dropped off at the Scandic Ishavshotel. At 9:30, we received a call from Wondering Owl informing us that due to recent flooding, they would be delayed picking us up at Brescia Harbor. We clarified that we were not at the harbor, but at the hotel. Thankfully, the tour did not begin till 10AM and they then confirmed that we would then be picked up on schedule at 9:50AM as there are other guests there waiting there. The tour went well, and the fresh snow made it beautiful.
Overall, our trip was brimming with unique experiences and unforgettable moments! We are deeply grateful for the adventure Emerson crafted for us – he is truly a tremendous asset to kimkim!
With appreciation and regards,
J & J