Anna-Maria Frid

Our experience was exceptional. From beginning to end. It was clear, right from the start that Anna Maria had paid very close attention to details. Our first day we toured Zagreb with Doro, brilliant. Her knowledge of the city was detailed and she had many personal stories that made our experience even better! From Zagreb, we drove, we were driven, we ferried and we flew. Along the way we stayed in amazing hotels, had incredible guides and ate some of the best food I’ve ever had. Croatia is a beautiful country with friendly people. I loved it.

Our Zagreb, Croatia native consultant, Anna-Maria, was intelligent, friendly, helpful, thorough, patient and always willing to answer questions concerning our trip through Croatia, Slovenia, Montenegro, and Bosnia.
We felt very prepared for our trip, as our consultant Anna-Maria was a great travel consultant—a local who was knowledgeable of the counties we wanted to visit.
Communication with her was top notch prior to the trip and during! She designed a great itinerary and the booking process was seamless!
We were so happy with our accommodations, tour guides, rental car, and appreciated all of her suggested activities during our first trip to these countries. We stayed in some lovely hotels, very conveniently located and that provided some very nice breakfasts. Her itinerary allowed us the flexibility of visiting sights along the way, or taking diversions and exploring areas. The itinerary was filled with plenty of activities to do, but with time to rest. The activities she scheduled were well planned and timed. We did not feel rushed at anytime as she insured we had a good balance between activities and free time. Her Itinerary provided such beauty and diversity around every turn. Anna-Maria and all the tour guides she booked at each location were extremely helpful and prompt at answering our emails/texts and providing us with answers to any of our questions.
Our trip was a success from the moment we arrived. We did not have one issue at all with our time in these countries. Our trip was educational, fun and memorable.
We will definitely be using KimKim in the future for any travel they offer to other various locations that interest us.

We enjoyed being in all the places that Anna Maria recommended.

All the service persons she recommended were very nice, attentive and efficient. They were very knowledgeable about the places they took us to.

Our trip to Croatia was a very good experience, due to the excellent program due to the excellent program that Kimkim put together for us.

Activity Review

Dubrovnik tour in an E-tuk tuk

Dubrovnik

Quality of Experience

Guides, Drivers and Staff

Transport

The friendliness of all the people recommended made it a beautiful trip

We had a wonderful trip with excursions planned that were great for both me and my father who have very different tastes in what we enjoy. Most of our evenings we were left free to roam with Anna-Maria always ready with good suggestions for where to roam to. Any small hiccups we had on the trip were promptly and painlessly handled! Would definitely book again!

Hotel Reviews

Hotel Dubrovnik

Zagreb

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Almayer Art & Heritage Hotel

Zadar

They gave our room away before we arrived and I had to sleep on the floor. I was traveling with my daughter and they only provided one bed when we reserved for two.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Give the customer the sleeping arrangement they had on the reservation.

Hotel Camera Split

Split

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Adriana Hvar Spa Hotel

Hvar

Authenticity & Character

Location

Staff

Cleanliness & Comfort

They shower and plumbing was not functioning properly.

Hotel Neptun Dubrovnik

Dubrovnik

Authenticity & Character

Location

not as good for access to dining and adventures as the other hotels on the trip

Staff

Cleanliness & Comfort

Activity Reviews

Private guided tour of Zagreb

Zagreb

Quality of Experience

Guides, Drivers and Staff

Transport

Private guided tour of Zadar

Zadar

Quality of Experience

Guides, Drivers and Staff

Transport

Private tour of Split

Split

Quality of Experience

Guides, Drivers and Staff

Transport

Hvar Island Tour and Olive oil Tasting

Hvar

This turned out to be something that was not personally what my tastes required.

Quality of Experience

Guides, Drivers and Staff

Transport

Blue and Green Caves Speedboat Tour

Hvar

Quality of Experience

Guides, Drivers and Staff

Transport

Private Walking Tour of Dubrovnik

Dubrovnik

Quality of Experience

Guides, Drivers and Staff

Transport

Our Mother-Daughter trip to Croatia was wonderful with many thanks to Anna-Maria! She listened to our every wish, crafting a personalized itinerary that was the perfect balance of adventure, relaxation, and cultural immersion, while taking into consideration our budget and interests. All of the selected accommodations were comfortable and in prime walkable locations with great amenities. The personal guides were all friendly, punctual, and shared with us so many interesting facts and information about each city and island. Highly recommended!

While the planning leading up to the trip went well, in-country was a different story. There were a number of occasions where the itinerary wasn't clear on meeting points or how we would recognize/find our guide, which caused confusion within our large travel group and created more work for me, as the local specialist unfortunately made me the de facto trip leader. The ratio of time spent liaising with the local specialist while in country relative to enjoying my time in country was off. There was also a lot of confusion coordinating airport transfers home, and I finally had to tell the local specialist to please work with the travelers in our group directly instead of through me (note, at least one of our travelers was proactively trying to work with the local specialist directly, but the local specialist would not answer her and instead would come to me). She did so, but was somewhat unprofessional about it, getting defensive and blaming us directly to us for the confusion. I acknowledge that this group did not make it easy on her (as she pointed out to us on more than one occasion, not everyone added their flight info on the platform or did so in a timely manner), but I'm not sure it's a best practice in customer service or hospitality to blame the customer.

One smaller note -- one of the hotels was supposed to provide breakfast but didn't. A refund for that would be nice.

Activity Reviews

Split Food Tour

Split

Sunset sailing Pakleni islands tour

Hvar

Private Walking Tour of Dubrovnik

Dubrovnik

Sunset sailing Dubrovnik

Dubrovnik

Vis Island Experience

Hvar

We had a great time but it wasn't at all what was described in the itinerary, so marking down for that reason.

It was our first time using Kim Kim and we were pleasantly surprised. Anna-Maria was extremely responsive and answered all our q’s- big and small, and was there to respond throughout our entire trip. We traveled with our 4 yr old and 7 yr old and were hesitant on a lot of activities but Anna-Maria helped assuage our concerns and was extremely thoughtful when planning all our activities.

I so appreciated Anna-Maria's help in organizing our trip to beautiful Croatia. She did an amazing job adjusting to our requests and was responsive to our needs day to day. She was wonderful and I would recommend her to anyone who is planning a trip to Croatia!

Anna Maria was very responsive and planned a great highlights tour of Croatia! The transportation was wonderful to have and the hotels she chose were all super! We especially loved our tour w Josepina in Zagreb- learned lots about the country and enjoyed the culture!