Elen Hakhverdyan

Dear Sona,
Thank you from the bottom of my heart for such a beautiful review! It was truly a pleasure to share Greece’s rich culture and history with you and your mom. I’m so glad to hear that the experience left you with wonderful memories to cherish for a lifetime. Your kind words about my passion and patience mean so much to me!
I’m thrilled that Greece made such a lasting impression on you, and I hope our paths cross again for more adventures in the future.

Dear Rupa,
Thank you for taking the time to share your detailed feedback. I’m sorry that the experience did not meet your expectations, and I’d like to address the concerns you’ve raised, point by point.
1. Hotel Costs and Room Sizes: The total cost of your trip included a full travel package covering hotels, private transfers, guided tours, and 24/7 support. The hotel choices were based on availability and your preferences, with each destination offering different types of accommodations. For instance, Santorini hotels often have higher rates due to their unique locations on the cliffs, which also results in rooms with lower ceilings (Cave Rooms). The overall average cost per day reflects the varying costs of these services across different locations, rather than just the nightly rate of each hotel.
2. Driver and Transportation: The Mercedes Sprinter used for your transportation is a 2017 model, which is a 12 seater, instead of an 8 seater minivan. 8 seater minivans practically can accommodate up to 6 people and their luggage space is limited. We have chosen a larger vehicle to comfortably accommodate your family, although the cost of this larger vehicle is musch higher than the small minivan. The driver left his contact information to provide you with flexibility, allowing you to reach out if you needed further transport during the day. This was meant to give you more freedom rather than limit your service.
3. Santorini Hotel Arrival: I understand the difficulty you faced when the driver dropped you off half a mile from your hotel. Santorini’s unique geography often restricts vehicle access close to hotels, particularly those on the cliffs. The hotel staff was sent to assist with your luggage, though I acknowledge that this might not have met your expectations, this is the only way to be able to enjoy the views of the Caldera (Cliff) and elevate your experience. Choosing a hotel off the caldera would lower the cost of your trip significantly.
4. Catamaran Tour: The Diamond Cruise is one of the most popular experiences we offer, and in most cases the highlight of the trips of our travelers for the past decade. The delays on the Santorini catamaran tour were due to high demand and logistical challenges during the peak season. This is something the Municipality of Santorini is trying to address together with the boat companies. Since your trip to Santorini boarding and off-boarding has become much quicker, but there is still space for improvement.
5. Delphi Hotel: The hotel in Delphi, as all hotels we are offering to our clients, has a very strict policy regarding smoking, but it is not able to guaranty that an individual will not smoke in it. The hotel room was properly cleaned and aired before your arrival, though, since you didn’t feel comfortable, the hotel provided an additional room as a gesture to ensure your comfort.
6. Athens Hotel: The Achilleas Hotel in Athens is a budget-friendly option in a central location. While the rooms and elevator sizes may have been smaller than expected, the hotel is known for providing good value within its category and the room you staid was one of the most spacious ones. I understand that the comparison to the neighboring hotel might have affected your perception, but please keep in mind that hotels in Athens are not cheap and usually in smaller sizes than the ones in US.
7. Lack of Transparency: The amount you paid covered a fully customized package tailored to your preferences, not just the hotel costs. This included currency conversion fees, private transfers, private and small-group activities and continuous support. The confidentiality regarding specific costs with hotels is a standard practice in the industry to maintain fair pricing agreements.
8. Gift Bags: The gift bags were offered as a small gesture of appreciation from our agency, provided to all our travelers either at the start or end of their journey. I regret that they did not meet your expectations.
I regret if this was not clear, and I’m happy to provide further details if needed.
While I believe I provided the best service possible under the circumstances, I understand that some aspects of the trip did not meet your expectations. Your feedback is invaluable as I continue to work closely with our partners to ensure the best experience for all travelers.

Dear Jenna, Thank you so much for your wonderful review! I'm thrilled to hear that you had an incredible trip with your family and that you enjoyed the accommodations and excursions. It was a pleasure to assist you. Your kind words mean a lot to us. Thank you for choosing our services!

Dear Megan,
Thank you so much for your wonderful review! I am thrilled to hear that everything exceeded your and your family's expectations and that you had a positive experience with us. It’s great to know that we could assist promptly with your eye issue upon your arrival in Athens. We’re glad you found the hotels, tours, and transportation to be top-notch. I hope your son received all the information he needed about Paul's sacred steps.
We appreciate your comparison with your previous experience and are happy that we could provide a more reliable and cost-effective service. Your kind words mean a lot to us, and we look forward to helping you plan your next adventure. Thank you for choosing us on KimKim!