Hajar Nouri

We could not be more pleased with our trip to Morocco. Honestly it would not have been the same without Kimkim organizing, planning, and hooking us up with Amine as our tour manager with Experience Morocco. Every detail was perfect and stress free. Morocco has more surprises than we could ever have imagined and never would have experienced if it was not for you all. And we can’t wait to go back.

From the places we stayed, the food, the markets, every experience... none of it would have been experienced without your guidance.

It was so easy... review the proposal you made, approve it, and go enjoy. Zero stress. Zero time lost planning, zero getting lost, zero bad experiences, zero danger.

Amine was incredible and while
initially hesitant to have someone with us for the week that we did not know, we became fast friends and hope we will continue to be in the future. He was professional, but fun. An awesome driver on tricky routes, honest, a wealth of knowledge and went above and beyond to make sure we had a world class experience. He loves his job and it shows. A million thanks to him!!!

Our guide in Fès, Chakib, while we were only with him a day, was also out of this world fun and knowledgeable. Again taking us places and introducing us to food and markets we never would have found without him. He even helped us negotiate better on some rugs!! Without him we would not have fallen in love with the culture and people in Fès.

I have already recommended your services to everyone that asks and we personally will never travel abroad again without your services. It was so worth the fee and made it so we could truly enjoy our time.

I could go on and on about our trip. There is just too much to list... not a single thing to complain about except for maybe would have liked to have spent 1 more day in Marrakech, but that’s our fault, not yours.

Thanks times a million. You will hear from us again.

It's unfortunate that we didn't know that riads are not accessible by car. That is to some extent because I didn't do enough research, but it really should have been pointed out somewhere along the way. I had told Hajar explicitly that we were four elderly people aged 77 to 83 who were not up to extensive walking, but both our riads required a bit of a walk from where we unloaded our luggage. To make matters worse, the Palais Amani walk was through very unpleasant, not to say trashy, surroundings. and we were told not to go outside the riad on our own. This was far from what we were expecting!!!

Once inside, however, we found the riads very comfortable and lush, except that we were given rooms in La Maison Arabe that had no elevator, requiring two flights of stairs. And in the Palais Amani, our friends the Patels were given a suite in which the bedroom was upstairs but the bathroom was downstairs. Again, after telling Hajar our ages and conditions, I was disappointed that this was not communicated to the riads. The Palais Amani offered the Patels a swap to a single level room, which they accepted, but only on the second day; La Maison Arabe did likewise, again on the second day, which we declined rather than unpack and repack

The itinerary also was not constructed with reference to our elderly status. Our guide, Hammadi, apologized and said he had not been made aware of the problem; he adjusted our itinerary extensively, which we appreciated. Overall, he did a very good job for us, except that he spent far too much time taking us to shops from which I'm sure he was getting a commission. We were taken to one such shop each day, usually without warning that it was going to try to sell us merchandise. (The shop above the tanneries put on one of the hardest of hard sells I ever experienced!). I have been on many land tours and cruise-ship shore excursions but never have I felt so used.

I was also disappointed that Hammadi left us the final night at our hotel, leaving the driver to take us to the airport. The driver was fine, but we felt a bit insecure without our English-speaking guide lest there be some problem at the airport. There wasn't, fortunately, but I still feel he was derelict in leaving us early.

We had a wonderful vacation in Morocco! We visited Casablanca, Rabat, Mekenes, Volubilis, Fes, Marrakesh and the High Atlas mountains.

Hajar (local specialist) made every effort to understand what we were looking for and did an amazing job planning out the itinerary in detail. I had a mix of phone/email interactions to finalize our plans. Oussama and their operations team made the plan a reality!

Our driver Hafid drove well; he was calm, pleasant and ensured our comfort at all times.

I cannot say enough good things about Mustafa our guide. He was fantastic! He was so knowledgeable, patient and went out of his way to give us a meaningful experience.

The Fes medina was the most memorable. We have previously travelled a lot and have never seen something like this. We were transported to the 15th century, except that everyone had a cell phone!

Trekking in the High Atlas mountains was a nice way to end our trip. We plucked ripe cherries as we walked along!

Staying in the riads was also very memorable; it felt opulent and grand! The food, tea service, cookies and staff were terrific.

Our honeymoon in Morocco was unreal thanks to kimkim. The planning was seamless and stress free. We simply highlighted the destinations we wanted to visit and the rest was magic. From the hotels, food and guides there was not one complaint. The culture, people and architecture is outstanding.

One highlight of our trip was the outstanding customer service. We received treatment as if we were staying at the Ritz everywhere. Moroccan's are deeply invested in tourism. Our driver, Hicham was extremely professional and knowledgeable. He kept us safe and on schedule as well as provided great company. He tied the whole trip together and we could not have imagined a better trip leader.

I am recommending kimkim to all of my friends and family. We plan to use their service again in the near future.

booking process was easy, feel fees are a bit high could consider flat fees rather than a percentage of total costs.

Experience Morocco provided a great itinerary and their service was impeccable. Our driver, Amin, was courteous, knowledgeable and spoke very well english.

the local guides were amazing providing a broad range of information as well as local culture and spots.