Steve Lidgey

Hi Sarah,
Thank you so much for the kind comments. It's just about the perfect review from our side!
Yes, you can book most things yourself online. But it takes time, you don't know the exact logistics of getting from A to B etc, so having travel experts like Kimkim does saves all the hassle. And of course, there are a few activities you cannot book online.
It's wonderful to read that Cambodia charmed you and will be recommended to everyone you know. As you will know, the country does not have the marketing budget of its neighbours like Thailand, so is often overlooked, or visitors don't know there is more to do than 'just Angkor Wat'. Word of mouth reviews to your friends and family certainly will help Cambodia!
Thanks also for the kind words about our guides. We are so happy they demonstrated their talents and showed the best of Cambodia.
Thanks again to you and Beth for travelling with us.
Have a wonderful festive period.
Steve.

Dear Zvonko,
Thank you very much for sharing the kind words about our service and the trip. It was great to know a few of the highlights you mentioned also.
You stayed in some nice hotels and I am happy you appreciated them too.
It was also nice to meet you and Tatjana at the hotel before setting off on a tour one day.
Thank you again for travelling with us in Cambodia, and hope you book many more equally successful trips with Kimkim in the future.

Dear Nana,
Thank you for taking the time to give such detailed comments about your trip to Cambodia.
I'm especially pleased to read your comments about our two regular guides. I've already shared the comments and thanked them again.
For Soriyabori I will mention the feedback to their owners. I know they do have limitations on the island and I'm not sure if installing a/c is practical. Maintenance might also be an issue due to the lack of trained repair workers in the provinces. I live in a wooden house and know some things are challenging. Whilst staff will have little experience and come from the island, there is no excuse for cobwebs or a lack of towels. So I am sure they can and will do better.
I was delighted to hear that the dolphin kayak tour was the highlight of the trip. Due to the location of the dolphin pools and the fact most visitors do not have the time to visit Kratie, it is especially satisfying when 'off the beaten track' adventures meet, and exceed expectations.
Thank you again for travelling with Travel Asia a la carte and Kimkim in Cambodia. Do share the experiences with your friends and family and encourage them to visit too.
Best regards from Siem Reap,
Steve.

Dear Asha,
Having you and the family travelling to Siem Reap was a pleasure. Thank you so much for your visit and the kind comments above. It was also pleasing that you found plentiful vegetarian options, not just for the meals we booked, but also those at restaurants you explored on your own accord.
Thank you for using the services of Travel Asia a la carte, and booking through Kimkim. Next time you plan a trip please check the Kimkim website and contact a specialist to help with your travel plans.

Dear Bala,
Thank you so much for your kind words. It was a pleasure to plan and discuss the most suitable itinerary, and then for you to enjoy it so much. Thanks also for the appreciative words about our tour guide.
It was also wonderful to meet you and the family in the Angkor Park and have a nice chat. I am sure I could have talked to you for hours about your long connection with Angkor, and world travels. However, it was holiday time so perhaps enough time if I revisit Bangalore in the future.
Thanks again for travelling with Travel Asia a la carte and using the Kimkim services. When you come to planning your next trip please speak to a specialist in that country to take equally good care of you.

Wow! Thank you Varsha and Jiten for sharing how much you enjoyed the visit to Siem Reap. I will ensure our partners such as the kayaking company, and our guide and driver know your feedback. Also, Sokkhak Boutique that we really like and always gets excellent feedback. I'm very happy it felt more like a home than a small hotel.
It was great to meet you also just before the Dine with the Locals experience also. I'm happy you loved the time with Davy and her family.
Thanks again for the detailed comments. Please share with your friends and family about the trip so that they also come to visit Siem Reap and Cambodia.

Dear J-M,
It was a great pleasure having you and your travelling companions visiting Cambodia.
Thanks for the 5 star rating which pleases us. Personally, I'm very happy from our discussions I was able to make good suggestions that provided you with a memorable trip.
It sounds like you coped with the heat (record temperatures!)! It did rain yesterday in Siem Reap and a couple of days ago in Phnom Penh!
I will share your comments about the guides and drivers with our Operations team.
Thanks again and I hope you will recommend our/Kimkim services and Cambodia to your friends & family.
Best regards,
Steve.

Dear Anne-Marie,
Welcome back home and thanks for taking the time to review the trip.
I am very happy it was a wonderful family trip and that you felt everything was well organised. Also, excellent to hear you particularly liked guide Dy. It helps she has a daughter the same age as your children. We work regularly with Dy and I will let her know your appreciation.
Looking through the comments two negative points:
(i) meal at Eleven One. I am trying to find out what happened here. The same meal was ordered for all 4 of you. I can only assume someone mixed up tables. Our guide, Pich confirmed she didn't ask for anything to be changed so it should have been the same. You should have received a printed menu also. Overall, we get good feedback about the restaurant but will keep an eye on it seeing as it didn't rate too highly.
(ii) Palace Gate Hotel. I will follow up with the management on the points. I can only assume they were short-staffed with Khmer New Year. I can imagine quite a few needed to have time off with their families. However, that shouldn't have impacted on your stay at all. I did stay at Palace Gate a few months ago and all seemed fine. The rooms are a little dated but they also try to keep the 'heritage feel'.

I can see you enjoyed many aspects such as the beach, destination dining at Villa Chandara and hope that all members of the family have wonderful memories of their time spent in Cambodia. It was very hot during your visit (and still is!) so you did an excellent job not to wilt!

Best regards,
Steve.

Dear Ann,
Thank you so much for travelling and seeing 'Cambodia in-depth' with a full on three week tour. It's wonderful you could discover more of the country than many visitors who just come for Angkor. Of course, Cambodia has a lot more to offer. However, it's almost unknown outside the country.
Also, appreciate sharing comments about the three guides. All very different characters but excellent at their jobs. And great to hear the driver, Mr Ya took excellent care of you throughout. We will let them all know about your kind words.
It was a pleasure working with you to plan the tour and I know your travelling companion, Debra enjoyed the visit as well.
Please do tell as many people as possible about the magic of Cambodia.
Best regards from an even hotter Siem Reap. We might hit 40c in a few days!
Steve.