Susana Conde

We had a very enjoyable trip and were pleased for KimKim's work in booking our hotels, tours, etc. KimKim was very responsive in resolving problems that arose when we were in Spain. However, we were very disappointed when our tour of "Triana & Flamenco" did not happen. We wanted to see Triana & visit multiple tapas bars before seeing a flamenco show. Instead, we sat in one tapas bar, not in Triana, and then rushed to a flamenco show. When we went to leave for the show, our guide informed us that tips weren't included; when we gave him 10 euro, he said that wasn't enough and followed us to the cab to get more money from us. This person should be fired. KimKim did all they could to get us to a flaemenco show, which we appreciated, but we still don't believe we got what was advertised.
Alll the other guides we interacted with were professional, enthusiastic & knowledgeable. One other issue was that a 4 hour tour of the Alcazar & Cathedral in Seville, starting at 3pm in the afternoon was exhausting. We wished it was divided into 2 tours, which would be easily done, since the whole next day had nothing scheduled until 8pm.
During the planning process, KimKim responded when we contacted them, but they rarely reache out to us. This trip was planned before the pandemic, and we interacted with 3 different individuals who were not all from the same subcontractors, so maybe this was the reason for some of the unresponsiveness. We give KimKim high marks for supporting us in Spain. Irene is a very nice person who is conscientious about her job.

We had a great road trip through the north and northwest of Spain. Kim Kim provided us with local agents with local knowledge which really made a significant difference. Besides arranging tickets to well-known destinations such as the Sagrada Familia, Batllo House, Park Guell, etc. in Barcelona. They helped arrange unique walking and Pintxos tours in Barcelona and San Sebastian. If you like maritime history then you would also appreciate the Alboa Foundation and seeing the construction of a traditional whaling ship using original techniques. We really enjoyed the Agroturismo Casas that were arranged for us, although a couple of locations were a bit further off the beaten path than what we had expected; but nevertheless, very enjoyable and provided for a unique experience. We enjoyed visiting villages along the Camino and seeing places such as the Monasterio de Pietro park and all of the beautiful waterfalls, Bertiz National Park, and the Playa de Catedrales. The folks at Kim Kim stayed in touch with us on our journey to check in with us and were always available if there was a question or a need.

The planning process was easy and responsive using the online communication tools that Kim Kim provides.