Uma Natarajan

Good location in Auckland and to get out of Auckland. Parking was congested, but street parking was limited.

Best staff we encountered in NZ, which was a high standard. Location is a little removed, but its a small enough place that it was central to all our experiences. You can smell the sulfur throughout the hotel. Across the street from grocery story to pick up on travel essentials.

Great staff. The room was clean and comfortable, though the bed felt small. Guest services were adamant it was a king, we disagree - it felt queen.

Loved that it was owned/operated by Maori. We had an excellent tour guide through the cave. The actual "experience" observing the glow worms was actually much shroter than anticipated (5-10 minutes in the boat). The majority of the time is walking through, explaining the formations, etc. The greatest value cost wise was knowing its in good hands of its caretakers.

Missed out due to weather, which is out of their control. Their full refund was an excellent recourse.

This was sold to us as "spa" like experience by a travel agent, which was inaccurate. I'd describe it more as geothermal landscape with a short immersive experience. We liked the mud bath for the memes and hilarity, but it is essnetially timed and monitored. The baths were fun, but not something to spend 40-minutes doing, which is how it was sold to us.

Outstanding! Highlight of our time in NZ. The ultimate experience was very worthwhile. Felt very safe and well accommodated. Guides were outstanding and supportive. They shared about their conservation efforts in an impactful and meaningful way that didn't every feel pushy either.

This felt like a very well produced experience. Fantastic. Drink at the end was a special treat - and they had a non-alcoholic version perfect for us sober visitors.

OUSTANDING. Team made you feel very safe. The transportation was elite. The even accommodated day-of reservation changes. If you do the bungy, the swing feels a little secondary.

Amazing location and very good service!

This was my favorite hotel from our trip because of the excellent room, view, bathroom set up (bathtub!!!) and the most comfortable bed. The restaurant was top notch and had laundry service which was convenient. We will look forward to our next stay here🩵

Loved it, the breakfast buffet was nice, very comfy room, fabulous beds, great location, easy access in and out. The only down was the fitness area, which could have been more equipped.

The Waterfront Suites Bay of Islands was humongous, we were lucky enough to have our room upgraded, we wish we stayed even longer - the only down note was one of the stuff members wasn't the friendliest and didn't seem very flexible when we asked for an early check-in.

It didn't stand out to us and I would not recommend it. It is kinda hard to find, and didn't know where to park our car. We also found some difficulties to understand the receptionist. Beautiful but dated rooms, the bed was smaller compared to our other hotels we stayed at in New Zealand. Something we didn't understand is the bathroom of the lobby locked until 11 am, which makes it difficult for travelers that leave their room early to use it.

This activity was just amazing, we experience the best buffet ever, I literally tried everything and I wish I could eat more from there. The dances were just great and I felt the culture immersion.

We loved this Aeroplane tour! We had a very informative guide. It could have been shorter with less stops to make it less tiring, though.

We loved the Glow Worm Kayaking in Rotorua, the glow worm and the lake were simply amazing, and the stargazing was incredible.

The Polynesian Spa experience was fabulous. We had a salt scrub and massage, and I have to say that the service was professional and excellent. I would love to go back here!

The room was a bit old and let a lot of light in. The breakfast was only ok. The staff was a little bit difficult when we tried to verify the boxed breakfast that our travel agent had arranged for an early morning departure. We did enjoy the thermal baths on site.

Great location, clean and comfortable.

Clean and comfortable. Location is great. Staff was helpful - lending us an umbrella for the day when it was pouring rain. We didn't eat there, so can't comment on the restaurant/bar.

The room had a great view, but was small. The buffet for dinner and breakfast was mediocre for the price. The staff were very helpful when we were trying to reschedule our start gazing tour. Overall, we would have preferred to stay in the motel for less money.

Great view, good location, very comfortable. The breakfast is subpar, so we recommend just going to town.

A fairly generic hotel with a medium quality breakfast

Comfortable room, good amenities on site, though it's a bit out of town.

Comfortable, good location. Pretty generic hotel.

It's not worth the cost and queueing. But once you do get up there the view is nice.

It's a pretty good value and very easy logistically. One downside is that the bus can get full, in which case you have to wait for the next one, and the timing of the buses is pretty unpredictable. There was also a range of experiences at the wineries, from personable and attentive at Batch to corporate and efficient at Stonyridge.

A great experience all around. The guides were super fun and engaging throughout. We really appreciated the conservation efforts that the tour was supporting.

The guides were very nice and paddling around at night into little caves with the glowworms was pretty cool. Ultimately, we were hoping for a bit more in terms of size of caves or length of the trip.

The buffet dinner was great and overlooked the geyser, which put on an impressive display. The cultural show was a lot of fun as well. Ending up with hot chocolate and a close up view of the geyser was really nice.

Unfortunately the tour was cancelled both days we were at Mt Cook. They did offer a planetarium show instead, which was a nice consolation.

The steam ship was very cool. We couldn't believe it's been operating the same way since 1912! The buffet dinner was out of this world good, especially the meats and desserts. And the farm show was thoroughly entertains, especially the sheep dog.

The luge track is really fun!

This was pure luxury for us. A private hot tub overlooking a beautiful river valley with drinks and snacks included - it's an ideal way to end a day. Of course it's not an actual onsen, but we knew that going in.

This was a lovely and pleasant kayak trip on a rainy morning. Luckily it rained much less on the lake than at Franz Josef. It was nice to hear a lot from our guide about the local wildlife.

It's a great way to get across the country while soaking in the views. The audio guide was a nice touch.

This was definitely one of our favorite activities. The scenery during the cruise was truly incredible. Then the underwater observatory was also really cool. We even got to see an octopus, which is pretty rare. Finally the kayaking was a perfect way to move around while spending more time in the Sound, paddling around surrounded by these massive cliffs.