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Reviews for Del Mar Tours Ltd.
5.0

Del Mar Tours Ltd.

We are the tour company based in St. – Petersburg, Russia. We organize cruise shore excursions and unique tailor-made private guided tours for the guests travelling independently and bigger groups of tourists.
Del Mar Tours is fully licensed and authorized fast growing company, developing tours though over Russia.
Our mission - to offer travelers best service during our unique tours and grant the unforgettable memories about Russia.

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Recent Trip Reviews for Del Mar Tours Ltd.

Navigating the Chaos
Russia | Oct 9 - Oct 18, 2021

Beth
Beth D.
Cleveland Heights, OH | Reviewed on Nov 22, 2021
This was my first time personally using KimKim and I have to say that this trip would have been near impossible without the help of Margarita. Due to Covid we had tons of flight changes (adding and removing days in our plans) and needed to wait until the last minute to confirm things. She was incredibly helpful and patient through all of the changes back and forth. In the end my flight was delayed due to weather and she needed to see what could be re-arranged on other days. No matter when... Read more

This was my first time personally using KimKim and I have to say that this trip would have been near impossible without the help of Margarita. Due to Covid we had tons of flight changes (adding and removing days in our plans) and needed to wait until the last minute to confirm things. She was incredibly helpful and patient through all of the changes back and forth.

In the end my flight was delayed due to weather and she needed to see what could be re-arranged on other days. No matter when we messaged her she responded (I don't know when she slept!) and even met up with us a few days to see us in and out of St Petersburg.

Due to the delays it was a quick, tightly packed schedule. I feel like I was able to see everything I wanted to and was able to make the most of my time there with her help. We had a few issues with the drivers but overall the guides were great. I really enjoyed our time in St. Petersburg and the Red Square in Moscow was definitely a highlight. I didn't find the temperature cold personally but I felt the heat in some buildings was up quite high so I should have planned on removable layers.

All in all, I am glad I went and hope to go again in the future. Thanks Maragarita!

Local specialist: Margarita Gordienko
Margarita
Margarita Gordienko
Local specialist in Russia, St. Petersburg | Replied on Nov 24, 2021

Hi Beth,
thank you very much for your kind and detailed review. Due to the pandemic, it was a unique experience to re-order the plans in the last minute, however, hopefully, it didn't spoil an overall trip impression. It was pleasure for me too meet you and Brad in person, I enjoyed those couple of days in St. Petersburg as well!
Hope to welcome you in Russia again in more pleasant (non-pandemic) circumstances!

With kindest regards,
Margarita

One person can make a difference.
Russia | Oct 1 - Oct 7, 2021

A
a m.
the United Arab Emirates | Reviewed on Oct 14, 2021
Margarita Gordienko was without a doubt the best thing that happened to us on our trip to Russia from the 1st to the 8th of October, 2021. There was never a time when she was not available to us, however whimsical our demands were. She went beyond the call of duty to please each and every one of us, which was eight spoilt ladies. Right from a request to giving us a bigger van to filling out eight covid test forms which was not in her line of work, she aimed to please. She never ever... Read more

Margarita Gordienko was without a doubt the best thing that happened to us on our trip to Russia from the 1st to the 8th of October, 2021. There was never a time when she was not available to us, however whimsical our demands were. She went beyond the call of duty to please each and every one of us, which was eight spoilt ladies. Right from a request to giving us a bigger van to filling out eight covid test forms which was not in her line of work, she aimed to please.

She never ever pressurized us to take extra services from her or insist on getting all the money beforehand. We had even more peace of mind knowing that she was available for our help with just one text message whatever the time of day.

The icing on the cake was when she came to our hotel not only to say goodbye but took the long ride with us to the airport and even helped with our bags. Whatever the shortcomings of other guides during the seven days, we have no cause for complaint because she made up for all of them.

Margarita is an asset to Kim Kim and we hope they will never ever lose her.

We insisted we leave a review for her in spite of there being no prompt from her side to do so.
Dimitry was an excellent guide, very patient and calm who had a lot of knowledge .

Local specialist: Margarita Gordienko
Margarita
Margarita Gordienko
Local specialist in Russia, St. Petersburg | Replied on Oct 15, 2021

Dear Angleen,

I am so touched with your trip review! Thank you very much!
In such complicated pandemic period I would like the guests of our country still experience the Russian hospitality and to get as much as possible from your short stay.

I hope, the memories of your trip will warm your souls. And I am always here to organise another trip to the hidden jams of our big country.

With kindest regards,
Margarita