Do You Travel

Hi Karishma,

Thank you so much for taking the time to share your detailed feedback. While I’m really glad to hear you felt supported during the planning process and leading up to your arrival, I’m truly sorry that the on-ground experience didn’t meet the same standards. We always aim to deliver thoughtfully designed and enjoyable trips, and I regret that we missed the mark in a few key areas for you.

Itinerary logistics – I completely understand your frustration with the routing, especially around the Cebu leg. You're right that efficiency and minimising travel time are essential, and we should have planned the Moalboal-Oslob-Siquijor leg more strategically. Thank you for highlighting this.

Transportation options – We clearly missed an opportunity here by not presenting you with all the available ferry classes and travel durations. We’ll be reviewing our internal checklist to ensure future clients are better informed and given the option to upgrade.

Scuba diving operator – I'm really disappointed to hear about the reef damage. We take environmental responsibility seriously and are in the process of reviewing all our partner operators to ensure they follow strict sustainability and ethical tourism practices. This is absolutely not the kind of experience we aim to provide.

Guides – While I’m glad you found them friendly and professional, I hear your point about limited communication and cultural insight. We’re currently working on further training and vetting of guides to ensure they can engage more deeply with travellers and enrich the journey with local context and storytelling.

Changes in start times – Thank you for flagging this. While on-the-ground adjustments are sometimes necessary, they should always be communicated clearly and with as much notice as possible. We’ll work on tightening our process to ensure more consistency here.

Lastly, I’m happy to hear the hotels themselves were clean and good value, even if the locations didn’t feel ideal. That balance between comfort, convenience, and budget is something we’ll keep striving to refine based on individual travel styles.

Your feedback is incredibly important to us, and I genuinely appreciate you sharing it so constructively. If you’re open to it, I’d love the opportunity to make this right—whether that’s a gesture toward a future trip or simply continuing to listen and learn from your experience.

Warmest regards,
Sarah