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Once Upon a Trip

As in country experts, our services ensure your vacation exceeds all your expectations.
We create tailor-made New Zealand tours. We know this country, these regions, and accommodations in a way that the internet won't allow you to. We specialize in custom New Zealand and South Pacific Island itineraries.

Our philosophy is to listen to your vacation dream and then using our first-hand experience of living and traveling all corners of New Zealand, to design the trip of a lifetime specifically for you. No two customers are alike so no two New Zealand vacations we create are alike.

Once Upon a Trip is part of the following groups: Fiji Travel Agents, New Zealand Travel Agents

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Recent Trip Reviews for Once Upon a Trip

We absolutely loved our trip to New Zealand! ...
New Zealand | Dec 30 - Jan 11, 2025

Paul
Paul D.
Livonia, MI | Reviewed on Jan 15, 2025
We absolutely loved our trip to New Zealand! Michelle was fantastic in helping us understanding some of the amazing places and activities available. We really we were able to do and see much more with her help in organizing and planning from biking, rafting, hiking, flying, fjord's, ballooning, glaciers, star gazing, jet boating and majestic scenery. We loved our visit impart because of Michelle's help and expertise. Read more

We absolutely loved our trip to New Zealand! Michelle was fantastic in helping us understanding some of the amazing places and activities available. We really we were able to do and see much more with her help in organizing and planning from biking, rafting, hiking, flying, fjord's, ballooning, glaciers, star gazing, jet boating and majestic scenery. We loved our visit impart because of Michelle's help and expertise.

Activity Reviews
Jet Boat the Shotover River
Jet Boat the Shotover River
Queenstown (NZ)
Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Queenstown (NZ)
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua
Mt Cook half day Heli Hike
Mt Cook half day Heli Hike
New Zealand

wow

Ferry to Waiheke Island
Ferry to Waiheke Island
Auckland
Eco Zip - Flying Fox ziplines & Native Walks Experience
Eco Zip - Flying Fox ziplines & Native Walks Experience
New Zealand
Timber Trail day 2
Timber Trail day 2
Ongarue
Timber Trail Day 1
Timber Trail Day 1
Ongarue
 Rafting Kaituna River, grade 5
Rafting Kaituna River, grade 5
Rotorua
The Crater Experience - stargazing Tekapo
The Crater Experience - stargazing Tekapo
Lake Tekapo

amazing experience in seeing our universe.

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Jan 16, 2025

Thanks for your feedback and I am so thrilled to hear you had such a great time in New Zealand and appreciated my expertise in the planning. We put together your trip without too much notice ( I think within a month of your making an enquiry you were travelling) so I was happy to be able to find and put together all of those active experiences you were looking for.
I thought you would enjoy the Timber Trail especially so am really glad we were able to fit that epic 2 day cycle trip within your itinerary along with all the stunning scenery you experienced.
Happy future travels!

We had a great time.
New Zealand | Jan 1 - Jan 10, 2025

Heather
Heather A.
Van Buren, AR | Reviewed on Jan 13, 2025
We had a great time. The planning looked like it took a lot of work. The only activity that we did not do was the dinner at Ahi and we were not picked up at the airport. The accommodations were nice. The only issue was the Chalet Queenstown. It was a little loud, hot and the limited breakfast times did not fit our schedule either day that we were there. The pure pod was awesome. If possible we would definitely use this company again. Thank you for your help and hard work. Read more

We had a great time. The planning looked like it took a lot of work. The only activity that we did not do was the dinner at Ahi and we were not picked up at the airport. The accommodations were nice. The only issue was the Chalet Queenstown. It was a little loud, hot and the limited breakfast times did not fit our schedule either day that we were there. The pure pod was awesome. If possible we would definitely use this company again. Thank you for your help and hard work.

Hotel Reviews
The Prince's Gate Hotel
Rotorua

This hotel was unique and we had a great stay. The staff was very nice and the breakfast was good. We got to walk to most of our activities from the hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Vicarage Geraldine
Geraldine

This hotel was unique. I loved it. There were so many thoughtful details. The location was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Hermitage Hotel
Mount Cook Village

Nice hotel. The rooms were pretty basic but the views were outstanding. They provided the best breakfast during our trip. We were able to walk to our scheduled activity and to a few hikes.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
PurePod Rakiura Stewart Island (Hananui)
Christchurch

This was a very interesting experience. I loved it. It was a bit of a hike to get to but very much worth it. I would have liked to have had the electrical power to dry my hair but it worked out. I was sad to leave.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chalet Queenstown
Queenstown

This was a cute place. There were some issues. It was very hot and loud in our room so it was difficult to sleep. The breakfast was only from 8a to 9:30a. We had to be out before 8a both days that we were there. The hostess did make sure that we had some cereal and toast. My husband had to wake her up on the day we were leaving because she had us blocked it with her car. There were so many hotels in that city with views of the lake but our room had a view into the house next door.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sudima Auckland City
Auckland

It was a basic hotel. It did the job.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ahi Restaurant - 4 snacks and 4 courses
Ahi Restaurant - 4 snacks and 4 courses
Auckland

We canceled our reservation because after looking at the menu, I was not confident there was going to be anything I would like.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand

We loved this tour. It was one of the first things we did and it set the trip off well. The drive there was beautiful. The tour was great .

Quality of Experience
Guides, Drivers and Staff
Transport
Te Pā Tū Māori Feast & Performance
Te Pā Tū Māori Feast & Performance
Rotorua

It was nice that the company drove us to the location from a convenient location. It was interactive and interesting. The dinner was good. It rained on us a little bit but it was still good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Zipline Canopy Tour
Zipline Canopy Tour
Rotorua

This activity was a lot of fun. It was nice that they put so much about conservation into the tour. The staff was wonderful.

Quality of Experience
Guides, Drivers and Staff
Transport
Glowworm Paddle Board Tour
Glowworm Paddle Board Tour
Rotorua

This was an amazing experience. Kayaking at night was very cool, the glow worms were beautiful, and the star gazing was amazing. It was a little cold and late but not much can be done about that.

Quality of Experience
Guides, Drivers and Staff
Transport
Kayak Tasman Glacier Lake
Kayak Tasman Glacier Lake
New Zealand

It was okay. There wasn't much to it even though it was 5 hours long. Most of the time was walking to the location and getting the boats set up. The guide was very intense. This is one that we probably wouldn't do again.

Quality of Experience
Guides, Drivers and Staff
Transport
Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Queenstown (NZ)

Great experience. The flight was great. We had so many amazing views. The cruise was also great.

Quality of Experience
Guides, Drivers and Staff
Transport
Safari of the scenes Glenorchy (LOTR)
Safari of the scenes Glenorchy (LOTR)
Queenstown (NZ)

This was a nice tout. The scenery was great and the guide was friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Jan 16, 2025
Hi Heather and thanks for your review and feedback. I am so glad to hear you had a great time in New Zealand and especially the PurePod - aren't they awesome!
I have reviewed your feedback about missing the airport transfer we arranged and will pass this on to the supplier of the service as sometimes it is hard to locate travellers amongst the airport crowds.
I hope your 1 star review of Ahi restaurant does not put other visitors off trying this restaurant since you didn't actually eat...
Read more

Hi Heather and thanks for your review and feedback. I am so glad to hear you had a great time in New Zealand and especially the PurePod - aren't they awesome!
I have reviewed your feedback about missing the airport transfer we arranged and will pass this on to the supplier of the service as sometimes it is hard to locate travellers amongst the airport crowds.
I hope your 1 star review of Ahi restaurant does not put other visitors off trying this restaurant since you didn't actually eat there, we receive great feedback and highly recommend it as a place to enjoy great New Zealand cuisine.
Once again thanks for taking the time to provide feedback and happy future travels!

This is our third global trip with KimKim and...
New Zealand | Dec 22 - Jan 5, 2025

K
Kevin S.
Park City, UT | Reviewed on Jan 12, 2025

This is our third global trip with KimKim and is was good service but not great. Our last two trips the specialists were so excited to get us to the perfect spots (hotel, winery, guide). This trip felt like it was a generic trip planes for anyone. We found most of the great spots ourselves with help from the locals.

I will definitely use KimKim again but hope to get the “exceptional service” is usually get.

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Jan 17, 2025
Thanks for taking the time to post your feedback Kevin. It is obviously disappointing to hear that you felt the plan was generic as we did work together to come up with a plan that I hoped you and your family would enjoy and that would fit in around the plans you had already made to go sailing in Abel Tasman National Park.
It is always a challenge over Christmas and New Year to find luxury accommodation in our popular coastal locations so perhaps your trip would have benefitted from...
Read more

Thanks for taking the time to post your feedback Kevin. It is obviously disappointing to hear that you felt the plan was generic as we did work together to come up with a plan that I hoped you and your family would enjoy and that would fit in around the plans you had already made to go sailing in Abel Tasman National Park.
It is always a challenge over Christmas and New Year to find luxury accommodation in our popular coastal locations so perhaps your trip would have benefitted from upgrading the accommodation choices had more options been available. I know having less than ideal weather did not help your enjoyment of the trip either.
I always try to make myself available to travelers if they ask for my personal recommendations so I will take on board your comment about adding more of my own local tips and try to be more proactive in providing that exceptional service.
Happy future travels with Kimkim!

PERFECTLY ORGANIZED
New Zealand | Dec 16 - Dec 24, 2024

D
Denise H.
Germany | Reviewed on Jan 13, 2025
I had the absolute best time on my New Zealand trip, all thanks to KimKim and their amazing local guide Michelle! From start to finish, everything was organized so seamlessly that all I had to do was show up and enjoy the adventure. I kicked things off in Auckland, where I was greeted with a hotel room that had a window view so beautiful it felt like I was in a postcard. Day one started with a bang at the Weta Workshop, which is an absolute must for any movie buff. Michelle called me on... Read more

I had the absolute best time on my New Zealand trip, all thanks to KimKim and their amazing local guide Michelle! From start to finish, everything was organized so seamlessly that all I had to do was show up and enjoy the adventure.

I kicked things off in Auckland, where I was greeted with a hotel room that had a window view so beautiful it felt like I was in a postcard. Day one started with a bang at the Weta Workshop, which is an absolute must for any movie buff. Michelle called me on day two to check in and casually save the day by reminding me that Ubers were a great way to get around. Later, I was whisked away to pick up my rental car, and drove to Hobbiton, which felt like stepping into a dream.

Michelle made sure I always had enough time to get from city to city without ever feeling rushed and the hotels were consistently stellar. She also hit it out of the park with her activity recommendations. The Maori Cultural Experience in Rotorua? Unforgettable. The Waitomo Glowworm Caves, zip-lining and the Wai-O-Tapu hot springs? Pure magic!

Every single activity was thoughtfully chosen and perfectly tailored to my tastes. Even the little touches were perfect—like the recommended restaurants and lunch stops, which came in so handy. If you’re on the fence about booking with KimKim -- just do it! I trusted their judgment completely, and they delivered in every way.

Can’t wait to book my next trip with them!

Hotel Reviews
M Social
Auckland
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Millennium Hotel & Resort Manuels Taupo
Taupo
Authenticity & Character
Location
The views were amazing, the staff was super friendly and don't get me started on their breakfast. One of the best I've ever had at any hotel so far.
Staff
Cleanliness & Comfort
Regent of Rotorua
Rotorua
Authenticity & Character
Location
Staff
Cleanliness & Comfort
QT Wellington
Wellington
Authenticity & Character
Loved the creative, museum-like flair of the hotel.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Glowworm Paddle Board Tour
Glowworm Paddle Board Tour
Rotorua
Quality of Experience
A once-in-a-lifetime experience!
Guides, Drivers and Staff
Transport
Lake Taupō Cruise to the Māori Rock Carvings
Lake Taupō Cruise to the Māori Rock Carvings
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand
Quality of Experience
A dream come true for any movie buff!
Guides, Drivers and Staff
Transport
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Zipline Canopy Tour
Zipline Canopy Tour
Rotorua
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Jan 16, 2025

Hi Denise and thank you so much for your review - it has made my day!
I do always try to match the activities and accommodation to what I think the traveler will enjoy and I'm thrilled I was able to put together a trip that perfectly hit the mark.
Happy future travels with Kimkim!

New Zealand excursion
New Zealand | Dec 22 - Jan 5, 2025

Mor
Mor T.
Los Angeles, CA | Reviewed on Jan 07, 2025
I started looking on places to go on my son’s winter break. Were from San Diego so finding a place with a better weather or more beautiful can be a task. I landed on going to New Zealand and was contacted by a few companies who help planing a trip. Monika contacted me and followed through everything she said. She called me and answer all my questions via phone call. She planned my itinerary and modified it according to my needs (I have 2 little ones). She made sure I’m comfortable and let me... Read more

I started looking on places to go on my son’s winter break. Were from San Diego so finding a place with a better weather or more beautiful can be a task. I landed on going to New Zealand and was contacted by a few companies who help planing a trip. Monika contacted me and followed through everything she said. She called me and answer all my questions via phone call. She planned my itinerary and modified it according to my needs (I have 2 little ones). She made sure I’m comfortable and let me know she’s here for me for anything I need. I just got back from a wonderful 2 weeks in New Zealand and couldn’t be happier. I was relaxed and saw all I could in those 2 weeks. The team and especially Monika were easy to talk to and available for me during my stay with every bump that had happened.
Thank you so much Monika for an unforgettable experience!!!

Hotel Reviews
River Birches Lodge
Turangi

I posted a google review for this accommodation. Simply beautiful and so calm. Everything we wanted and more

Authenticity & Character
Beatiful hotel, very clean
Location
Very close to stores and hike
Staff
Jason was our host and he contacted us daily to make sure we have all we need. He also helped with reservations and suggested what should we do on the days we had no olans
Cleanliness & Comfort
Super clean and comfortable
M Social
Auckland

Really nice hotel. Super central

Authenticity & Character
Very modern
Location
Amazing location. Walking distance to restaurants and ferry
Staff
Friendly staff
Cleanliness & Comfort
Very comfortable and clean
Activity Reviews
Explore the Waitomo Glow Worm Caves
Explore the Waitomo Glow Worm Caves
New Zealand

Amazing, beautiful. A must see

Quality of Experience
It’s was unique
Guides, Drivers and Staff
Very knowledgeable guide
Gannet Safaris
Gannet Safaris
New Zealand

Really nice experience if you love bords

Quality of Experience
Guides, Drivers and Staff
The guide was funny and very knowledgeable
Hawke's Bay Half Day Wine Tour
Hawke's Bay Half Day Wine Tour
Napier

By far our most successful activity. The kids loved it and we got to see areas you don’t get to see from the car

Quality of Experience
The view, the wine and the freedom
Guides, Drivers and Staff
Our guide was flexible and offered solutions to difficulty we had
Transport
Came on time
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Jan 07, 2025

Thank you so much for your kind words, Mor! I’m so happy to hear that you and your family had a wonderful time in New Zealand and that everything went smoothly. It was a pleasure helping you plan the trip, and I’m thrilled I could make it a memorable experience. Wishing you many more amazing adventures ahead!

Our recent trip to New Zealand, planned by Mi...
New Zealand | Dec 25 - Jan 2, 2025

Jelica
Jelica W.
Chicago, IL | Reviewed on Jan 05, 2025
Our recent trip to New Zealand, planned by Michelle from KimKim, was an incredible journey filled with stunning landscapes, unique experiences, and some memorable accommodations. While most of the trip met and/or exceeded our expectations, there were a few areas for improvement. Here's a detailed review: Christchurch – The Mayfair Hotel
The Mayfair Hotel was a perfect start to our adventure. The modern and stylish rooms were a delight, and the on-site restaurant stood out with its...
Read more

Our recent trip to New Zealand, planned by Michelle from KimKim, was an incredible journey filled with stunning landscapes, unique experiences, and some memorable accommodations. While most of the trip met and/or exceeded our expectations, there were a few areas for improvement. Here's a detailed review:

Christchurch – The Mayfair Hotel
The Mayfair Hotel was a perfect start to our adventure. The modern and stylish rooms were a delight, and the on-site restaurant stood out with its creative breakfast menu and delicious smoothies. Its central location made it easy to explore Christchurch, and we truly appreciated the thoughtfulness behind this choice of accommodation.

Matai Peak
Staying at Matai Peak was an absolute highlight. Perched on a remote summit, this quirky and rugged accommodation offered spectacular views of the mountains and the sea. The outdoor bathroom with its breathtaking views was unlike anything we’ve experienced before. Our host was wonderful, providing thoughtful provisions that made our stay comfortable and enjoyable. Matai Peak was truly a one-of-a-kind experience.

Marlborough Sounds
The Marlborough Sounds were stunning, and hiking through the area was an adventure we’ll never forget. That said, the hike we undertook was much longer than we expected, and we felt rushed to reach the pickup point on time. We would have appreciated more detailed information about the hike’s length and difficulty. In hindsight, an overnight stay along the track would have allowed us to fully immerse ourselves in the beauty of the Sounds and return to Picton more comfortably.

Wellington
We absolutely loved Wellington and wished we had spent more time there! The vibrant city offered a wonderful mix of culture, food, and scenic views. In retrospect, we would have preferred to allocate more time here, or enjoy an overnight on Lake Taupo instead of spending two nights in Rotorua, which, while interesting, didn’t leave as strong an impression on us.

Rotorua and Hobbiton
Rotorua was enjoyable, but the highlight in this region was undoubtedly Hobbiton. The tour through the movie set was magical and a must-visit for any fan of The Lord of the Rings or The Hobbit. It’s beautifully maintained, and the experience truly brought the fantasy world to life - and we had not even seen the movies (but will do so now).

Castaways Resort
Unfortunately, the last accommodation of our trip at Castaways Resort was disappointing. While the property was very clean and overlooked a beach and the ocean, neither was truly accessible. Additionally, there was little to do in the area, making it an underwhelming end to an otherwise spectacular trip. We wouldn’t recommend ending a trip here. Staying in downtown Auckland would have been a far better choice, offering more activities, dining, and a livelier atmosphere to wrap up the adventure on a high note.

Final Thoughts
Overall, this trip was an extraordinary experience, with many standout moments like Matai Peak, Marlborough Sounds, and Wellington. While there were some missteps in the itinerary, such as the super long drive from Wellington to Rotorua and the accommodation at Castaways Resort or the rushed hike in the Marlborough Sounds, the majority of the trip was well-planned and thoughtfully tailored to our preferences.

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Jan 15, 2025
Hi Jelica and thanks so much for taking the time to provide feedback on your New Zealand experience. I am so glad you had such a memorable time and enjoyed almost all of the hotel suggestions - isn't Matai Peak so incredible, I was really excited when I found it was available for your dates so I thought you would enjoy it.
I will take on board your feedback of the hike in which you felt too rushed, and the Castaways Resort that fell short of the mark, I thought it would provide a similarly...
Read more

Hi Jelica and thanks so much for taking the time to provide feedback on your New Zealand experience. I am so glad you had such a memorable time and enjoyed almost all of the hotel suggestions - isn't Matai Peak so incredible, I was really excited when I found it was available for your dates so I thought you would enjoy it.
I will take on board your feedback of the hike in which you felt too rushed, and the Castaways Resort that fell short of the mark, I thought it would provide a similarly unique ending to your trip rather than a city stay.
I also note your feedback on the long drive to get from Wellington to Rotorua.
Happy future travels!

SO MANY wonderful memories & photos!!
New Zealand | Dec 16 - Dec 29, 2024

Kayla
Kayla S.
Ashburn, VA | Reviewed on Jan 01, 2025
We have SO MANY wonderful memories & photos from the trip thanks to Michelle's guidance in planning and pacing. We were trying to identify our favorites on the journey home, and had a really hard time narrowing it down as there was at least one special experience each of our 15 days in-country!
If we were to pick our top 3 activities: Doubtful Sound Overnight Cruise, Glacier Explorer Tour, and Hobbiton. We also really loved both of the local tours Michelle arranged (4WD experience in Cass...
Read more

We have SO MANY wonderful memories & photos from the trip thanks to Michelle's guidance in planning and pacing. We were trying to identify our favorites on the journey home, and had a really hard time narrowing it down as there was at least one special experience each of our 15 days in-country!
If we were to pick our top 3 activities: Doubtful Sound Overnight Cruise, Glacier Explorer Tour, and Hobbiton. We also really loved both of the local tours Michelle arranged (4WD experience in Cass Valley & Country Tour of Geraldine). The guide for the latter was particularly generous with his time, local knowledge, & willingness to share a Kiwi perspective on all kinds of topics as we took in the sights.
And top 3 accommodations: Ruru PurePod (the breakfast & dinner included - just an amazing experience all around), the Vicarage in Gerladine, & the Lodge at Mount Cook (bc of the fabulous view of Mount Sefton from our room).

Hotel Reviews
PurePod Central Otago (Taima)

(Note: This review is for the Ruru PurePod instead of the one listed, due to schedule change. ) Just an amazing experience all around! We enjoyed the drive & walk across the farm to reach the Pod, the tranquility, amenities, stargazing, and local food. The bed was so comfy & the shower / bathroom was so much nicer than we expected for an off-grid experience - true luxury quality. We requested dinner & breakfast with our stay and the hosts really delivered a thoughtful and delicious menu that was a pleasure to eat while enjoying the view. Only one warning: the hike from the "carpark" is a little steep, so definitely recommend packing in as little with you as possible!

Authenticity & Character
True eco-friendly luxury achieved!
Location
Private, secluded, gorgeous 300°+ mountain & valley views
Staff
Left thoughtful welcome note + information & instructions for meals, local activities, & about the history of the property / current owners & plans.
Cleanliness & Comfort
Ramada Suites Queenstown
Queenstown

Great, convenient location for walking to main tourist areas in Queenstown without actually being right in the nightlife / bustle. Good partially-obstrcted view from our room, too. Standard but good-quality chain hotel amenities & services. Front desk staff were universally welcoming, polite & helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Accommodation arranged as part of your Doubtful Sound Overnight Cruise

Great quality for a boat berth! Bathroom was small, but had separate sink & a shower corner, so actually larger than I expected, being accustomed to boats with wet-baths.

Authenticity & Character
It's a boat!! Loved being out on the decks, dining in the saloon, and going out in the little tinder boat for a closer look at the little cove.
Location
Definitelt convinced this is the best way to experience Doubtful Sound, & it is beyond beautiful.
Staff
The whole crew was courteous, welcoming, and knowledgeable, but the nature guide was particularly good and shared all kinds of great info on the weather patterns and fauna of the region during our trip.
Cleanliness & Comfort
Only reason is not 5-stars are because of things you would expect on a boat - thin walls, a little footstep clanging on the stairwell, & the last that they had to leave the engine / generator & many exterior lights on at night for safety.
The Vicarage Geraldine
Geraldine

Really cool property that is clearly a much-loved passion-project for the owners. Definitely in our top 2 accommodations for this trip! Bed & bath were the epitome of luxury, the shared sitting rooms were so inviting, and the location is super-convenient to dining, shopping & main roads. Loved the simple, contactless check-in process, but we also used the help number during our visit and were attended to promptly.

Authenticity & Character
Loved how they incorporated so much of the property history into the design!
Location
Staff
Cleanliness & Comfort
Christchurch City Hotel
Christchurch

Good hotel in the city center. Very convenient to many of the central tourist spots. Similar amenities to many of the mid-range chain hotels we're used to in the US, but room was a little more spacious, which was handy since we were re-packing / shuffling souvenirs at this point in the trip. We had a hard time with parking, as it required interacting with the front desk multiple times, and we were there over a holiday, so it wasn't staffed full-time & the gate to the garage they had specified was lowered & locked on the holiday itself. We ended up finding our own surface parking, down the street.

Authenticity & Character
Location
Staff
A bit more clear in instructions & communication ahead of holiday non-staffing periods.
Cleanliness & Comfort
Sudima Lake Rotorua
Rotorua

We would not elect to stay at this property again, nor would we recommend booking for others. It was not very clean - there was hair from previous guests and either black mold or corrosion on many of the fixtures in the bathroom, as well as just a lot of wear, tear, dust, & staining on the furniture, bathroom floor & fixtures. They had a little sticker asking us to "please excuse any staining from the sulfur in the water" but I didn't perceive that to be the only cause. The window had been left open, allowing the sulfur-rich air from the adjacent lake to permeate everything with humidity & unpleasant smell. The balcony was just plain uninviting, and the walls were very thin, making the noise from other guests in the hallways and courtyard very hard to ignore. We seriously considered calling the travel agent for an alternative, but stayed only because we did not have time before our dinner commitment to manage re-booking / relocating and already had an activity weather cancelation issue for the next day they were working on.

Authenticity & Character
Clearly recently renovated lobby / restaurant & decent courtyards, but very tired guest rooms and associated hallways.
Location
It's siting on the edge of the sulfur-rich lake = overpowering smell everywhere. Balconies are present but unusable because of this and the huge air-handling units sitting on them.
Staff
Cleanliness & Comfort
Cleanliness of guest room, insulation / sound-dampening of guest rooms, replacement or fixing up of some of the furniture & fixtures.
The Great Ponsonby ArtHotel
Auckland

Fun, quirky B&B with a very nice host. Lots of personality and local history in the decor. We had a room with a lovely little sitting area over the garden that we enjoyed for several hours. Great breakfast service. Conveniently located in the arts district and just a few minutes driving from downtown Auckland. Only negative was that the bed itself was extremely hard.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)

Awesome views over Christchurch. Smoothest gondola I've ridden on. Great staff & lots of activities once you're at the top. The luge was very well designed and a real blast. Fun to watch others parachuting off the mountain-side and gliding down into the city, as well as the boats zipping around the lake below from the viewing platform & restaurant area.

Quality of Experience
Guides, Drivers and Staff
Transport
Historic Steamship Cruise to Walter Peak Farm + BBQ Dinner
Historic Steamship Cruise to Walter Peak Farm + BBQ Dinner
Queenstown (NZ)

Great way to see the lake & mountains, delicious dinner, cool old ship, and nice sheep shearing & herding demo. The boat rides were lovely bookends to the evening. Would have loved just a bit more info in the farm show on the current operations and a little more time after it to view the animals, walk the grounds, & poke around the shop.

Quality of Experience
Food
Excellent selection & quality. Staff could have been a bit more organized in releasing folks to the buffet - some people got a little pushy around the seafood station, even though there was clearly plenty available.
Guides, Drivers and Staff
Transport
Historic steam ship is really cool, and they allow you to view the engine room in operation.
Doubtful Sound Overnight Cruise (Real NZ)
Doubtful Sound Overnight Cruise (Real NZ)
New Zealand

Top quality experience all-round, and the most memorable & unique of our trip. The location is absolutely stunning - from Lake Manapouri, over the Wilmot Pass, throughout the fjord, & even at the edge of the Tazman Sea. Staff were excellent, & knowledgeable. Accommodations were even better than I expected for a relatively small ship. Meals were great, too. We had unusually pleasant weather & thoroughly enjoyed it, but now also really want to go back in the rain to experience all the wet-weather-only waterfalls.

Quality of Experience
Food
Fjord-boards & dinner were excellent, especially the complex salads & ceviche fish.
Guides, Drivers and Staff
Transport
Boat captains, bus drivers & staff on the ship were all excellent & clearly skilled at their respective jobs.
Cass Valley Backcountry Tour
Cass Valley Backcountry Tour
New Zealand

Our driver / guide, Steve, did a great job sharing about the local area, farming / ranching practices, outdoor sports, and wildlife, while navigating the challenging route & adeptly spotting aforementioned wildlife roaming the mountains, fields, and tarns for us to view. The local chocolate & glacial spring water stop at the waterfall & cabin was an unexpected & much appreciated treat. The variety of terrain we covered in just a few hours was amazing & really helps you appreciate the ruggedness of the region.

Quality of Experience
Guides, Drivers and Staff
Transport
Country tour of Geraldine
Country tour of Geraldine
Geraldine

Our tour guide, a local farmer (whose name I've blanked on already 🫠) was excellent & joined in our rental for a driving tour around the area. He gave us a great history lesson about NZ, the tribal wars, the ongoing debates in Parliament between the Maori & settlers' descendants over the terms of the original treaties, the farming history and trends, and its native forests - as we passed farms filled with sheep, cattle, dairy herds, red deer, and crops (wheat, corn, hay, alfalfa, clover, & fodder beets). After visiting a lovely little church and learning about how the settlers constructed it from native resources, we enjoyed a picnic tea service at a park, and then walked up into a small portion of protected native forest to view huge, old Tōtara tree. It was beautiful, and the ferns & moss along the walk to it were just as lovely. We then made our way over to view & learn about the huge river-water retention pools & distribution channels they constructed in the 1930's that have enabled the shareholders to triple farming capabilities in the region. Along the way, we engaged in fascinating conversations about all kinds of other topics - it was a fantastic way to get a Kiwi perspective on the world!

Quality of Experience
Guides, Drivers and Staff
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua

Great learning experience & delicious meal. Very talented staff in the show & excellent service throughout the night. The interactive activities at the learning stations were a great way to understand more about the meaning of the performance elements before seeing it & to give guests a chance to ask questions. The staff did a really nice job acknowledging it was a performance while also asking for respect of the source material & deeper meaning of some of the rituals for those participating in them. I don't know how they did it or if it was just luck, but our dinner seating couldn't have been more perfect - we were with two other young adult to middle-aged couples who all enjoyed traveling & spoke English, so had great dinner conversations, too.

Quality of Experience
Food
Great selection of options & very accommodating of allergies / dietary needs.
Guides, Drivers and Staff
Transport
Transport by bus out to the village w/ narration was a nice touch to help get you in the right frame of mind. Turned out that they picked up & dropped off from our hotel, even though we had gone over to a different meeting location indicated by our planner - so that would have been nice to know in advance to save us travel & waiting time. The sing-along by the driver at the end of the night was a little cheesy & repetitive of the concluding dinner entertainment. Would have been more enjoyable if the mic on the bus hadn't repeatedly cut in & out with loud squeaking noises.
Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand

Fantastic, especially for Tolkien fans! Clearly done with respect to the source material, and as magically quaint as we had hoped. The tour guide was great, dropping little tidbits about the making of all the movies & construction of the sets, but without ruining the magic behind it. (I also really enjoyed learning about the Alexanders' farm operation & how they are running the tourism stuff in parallel today.) We both loved getting to go inside the hobbit hole near the end of the tour & having a pint at the Green Dragon. There were so many opportunities for photos & just enjoying all the "Easter eggs" the designers included in each hole design - the tour could easily have been twice as long in duration for adults, but I did notice the timing was pretty perfect for the kiddos in our group.

Quality of Experience
Guides, Drivers and Staff
Transport
Loved the drive across the beautiful, rolling farmland and the video that accompanied it each way. Really helped get you in the Middle Earth mindset!
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Jan 09, 2025

Hi Kayla
Thanks so much for sharing your feedback on your wonderful time in New Zealand. It was such pleasure working with you to plan the trip.
I have noted your feedback on the Rotorua hotel where there is a renovation program underway as they are aware of current reviews , sorry to hear this was not the greatest experience for you along with the ever present smell of sulphur that accompanies the Rotorua geothermal experience.
Happy future travels!
Michelle

Definitely visit New Zealand!
New Zealand | Dec 14 - Dec 24, 2024

K
Kean H.
Singapore | Reviewed on Dec 30, 2024
Our time in New Zealand was amazing because the country was absolutely gorgeous and our local specialist, Michelle, booked us into some really great accommodations and events. Some of the highlight experiences I would recommend for others:
-Christchurch walking/food tour
-Kaikoura: Haipuku Lodge and Tree Houses was a gorgeous property, with great meals! On top of that, the Haipuku Kitchen Seasonal Feast cooking class was a wonderful experience with great hosting by Fiona and Becca. If you...
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Our time in New Zealand was amazing because the country was absolutely gorgeous and our local specialist, Michelle, booked us into some really great accommodations and events. Some of the highlight experiences I would recommend for others:
-Christchurch walking/food tour
-Kaikoura: Haipuku Lodge and Tree Houses was a gorgeous property, with great meals! On top of that, the Haipuku Kitchen Seasonal Feast cooking class was a wonderful experience with great hosting by Fiona and Becca. If you get a chance, this wasn't an official itinerary item but you should go to Nin's Bin for super fresh caught crawfish/lobster!
-Lake Tekapo Farm Tours stargazing: We got to take advantage of the dark sky reserve to really soak in a gorgeous night sky and beautiful near-full moon.
-Lake Tekapo Lodge was a great accommodation with really friendly hosts that made that stay but it sounds like those hosts will be retiring so can't vouch for the new owners
-Cass Valley Backcountry Tour was an amazing 4WD tour with a personal tour guide of the space -- one of our favorite experiences of the entire trip!
-Doubtful Sound Overnight Cruise was my personal highlight of the trip; a fun mix of activities (kayaking, fishing, sightseeing) plus delicious meals (fresh fish and crawfish/lobster) and stellar hosting by Shaun and Juanita. Bring lots of bug repellant because the sandflies are absolute terrors; I'm still scratching a couple of bites from them.
-Ahi restaurant in Auckland was delicious and absolutely worth checking out!

Regarding our local specialist, though -- she quite honestly could have been more on top of trip details (there were multiple examples I can cite) but these issues *thankfully* did not ruin the trip.

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Jan 15, 2025
Hi Kean and fellow travellers
Thanks for taking the time to provide your valuable feedback and I am really thrilled to see you enjoyed the accommodations and activities I selected for you. I thought as foodies you would really enjoy the Amiki Tours private food experience I arranged for you in Christchurch and the Hapuku kitchen cooking class. I hope the local restaurant tips I sent also provided some good dining suggestions.
I have responded to you directly with regards to the trip details...
Read more

Hi Kean and fellow travellers
Thanks for taking the time to provide your valuable feedback and I am really thrilled to see you enjoyed the accommodations and activities I selected for you. I thought as foodies you would really enjoy the Amiki Tours private food experience I arranged for you in Christchurch and the Hapuku kitchen cooking class. I hope the local restaurant tips I sent also provided some good dining suggestions.
I have responded to you directly with regards to the trip details you mention . I work in conjunction with a reservations team so my role is to plan a great itinerary for you while theirs is to book the arrangements and provide a detailed travel itinerary for you. As far as I can see the detail you refer to is the whale-watching cruise, whereby the time shown on your itinerary was a departure time for the boat and you missed the boat as you were not advised to check in before departure.
While the supplier did put you on to the next boat departing soon after, rough seas meant the later cruise was cancelled so we have refunded this excursion back to you. Having been on one of these trips in rough seas myself , I can safely say it is better not to go out when it is like this unless you have a very strong stomach or a travel sickness tablet!
We have never had this miss happen before and so our reservations team have made clear on all future travel documents of the need to arrive before the boat departure time.
You also mentioned to me a near miss of the Doubtful Sound cruise and upon checking all the details on your itinerary with our supplier the itinerary information and time to check in was indeed correct which I shared with you in an earlier response. Perhaps it was the early start for the small ship cruise and departure of one member of the travel party that threw the plans on this particular day.
We will be sure to remind other travellers of the sandflies!
I will take on board all of your feedback and I am grateful the few small issues you had did not affect your enjoyment of New Zealand.
Happy future travels with Kimkim.

Michelle was amazing.
New Zealand | Nov 10 - Dec 2, 2024

H
HERE AT H.
Canada | Reviewed on Dec 06, 2024
Michelle was amazing. She seemed to know what we needed even more than we did! The accommodations were exactly what we liked and their locations couldn't have been any better. The tours she arranged and extra suggestions she provided were wonderful.
Thank you again Michelle for everything you did to make this a perfect holiday.
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Michelle was amazing. She seemed to know what we needed even more than we did! The accommodations were exactly what we liked and their locations couldn't have been any better. The tours she arranged and extra suggestions she provided were wonderful.
Thank you again Michelle for everything you did to make this a perfect holiday.

Hotel Reviews
The Great Ponsonby ArtHotel
Auckland

Great breakfast and good location

Woodlyn Park

It may be ok if you have young kids as it is unique. As an older couple, it was very dated and needed some attention.

Timber Trail Lodge
Ongarue

Food was great, room was comfortable and scenery spectacular.

Mountain Heights Lodge
Ruapehu

The room was comfortable and had everything we needed. Good location. The only problem was the highway traffic noise at night.

QT Wellington
Wellington

Loved this place. So unique and wonderful breakfasts!

Pear Orchard Lodge
Nelson

Very unique accommodation. Our rooms were nice and we appreciated the use of the large kitchen. Quiet with beautiful scenery

The Vicarage Geraldine
Geraldine

This was one of our favourite accommodations. The renovation work and history behind it is beautiful. The best laid-out bathroom of all of our stays. Breakfast next door was great.

Aoraki Court Motel
Aoraki/Mt Cook Village

A pretty basic hotel room. The scenery was beautiful but getting around the village and finding parking with all of the tourists was a little crazy. But couldn't have asked for a better location

Distinction Te Anau Hotel And Villas
Te Anau

Having a hotel room that looks right out onto the lake was wonderful. Comfortable room and good breakfast provided. Good location.

Criffel Peak View B&B and Apartment
Wanaka

Room was nice and breakfast was ok. The hosts are a little 'intense', but nice enough. Parking was a bit of an issue.

Activity Reviews
Timber Trail Day 1
Timber Trail Day 1
Ongarue

An amazing ride. The electric bikes were a must for us...we couldn't have done it without them.

Black Abyss - Abseiling, ziplining and black-water tubing
Black Abyss - Abseiling, ziplining and black-water tubing
Waitomo

A truly unique experience. Our guides were fun and appreciated the warm drinks and food during the tour. The only down side was not being able to take your own pictures. They took some and you could buy them at the end, but let's say that photography is not their forte. :-)

Great Taste Trail (Bike day ride) self guided (E-bike Option) - Kaiteriteri to Mapua (43km)
Great Taste Trail (Bike day ride) self guided (E-bike Option) - Kaiteriteri to Mapua (43km)
New Zealand

The trail itself was ok. Unfortunately a lot of the little artisan galleries along the trail were closed which would have made things more interesting. A great little coffee shop and good restaurants though.

Aqua Taxi - Slice of Paradise (boat + optional walks) - full day
Aqua Taxi - Slice of Paradise (boat + optional walks) - full day
New Zealand

We were not exactly sure how this was supposed to work. We told the guide that we preferred to spend more time hiking than on the boat. He was excellent and pointed out some options that would work for us and it turned out to be a wonderful day. Great people running this and a small boat so you're not crammed into a big boat with a lot of other people.

The Road to Mesopotamia - High Country Station 4WD tour
The Road to Mesopotamia - High Country Station 4WD tour
Geraldine

Partly our fault. We had read the description of a different tour with a similar name. We thought we would be going on a tour of a sheep farm with a sheep shearing demonstration, etc. that included lunch and wine and all of the trimmings. This tour consisted of riding in a large touring van (4WD description was slightly misleading) for 7 hours, mostly on gravel roads, with short stops to point out trees and livestock. There was no sheep farm tour, no 4WD like we were expecting (Jeep or ATV), lunch consisted of half a sandwich with a piece of banana bread that we ate in a lawn chair at the side of a road beside a settling pond. The guide was nice and did his best to pass on his local knowledge but I think even he was bored. Perhaps if you were in your 80's, this may have been enough but for us, it was a complete waste of a day.

Cycling the Hawea and Wanaka Trails
Cycling the Hawea and Wanaka Trails
New Zealand

Loved this! The scenery was beautiful, the guide was informative and there was just enough easy and hard biking to make it interesting.

Doubtful Sound Day Cruise
Doubtful Sound Day Cruise
New Zealand

We lucked out in the fact that it was a beautiful sunny day after a rainstorm the day before. So there was still water in the waterfalls but clear skies so that you could see for miles. Enjoyed the catamarans (although it got a little long towards the end) and everything was run VERY smoothly. Good guides. Loved it.

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Dec 09, 2024
Thanks so much for your feedback , I really enjoyed working with you to plan this active adventure.
I have had a response from the owner/operator of the Road to Mesopotamia tour - they do wonder if perhaps the description you found online was for a different tour they offer to cruise ship tourists. Nevertheless it is supposed to be in a 4WD vehicle - the vehicles were not available on the date you did the tour as they would have allowed access to the steeper farm tracks. For lunch the...
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Thanks so much for your feedback , I really enjoyed working with you to plan this active adventure.
I have had a response from the owner/operator of the Road to Mesopotamia tour - they do wonder if perhaps the description you found online was for a different tour they offer to cruise ship tourists. Nevertheless it is supposed to be in a 4WD vehicle - the vehicles were not available on the date you did the tour as they would have allowed access to the steeper farm tracks. For lunch the supplier has advised there would have been savoury bacon egg pie and fruit as well as a sandwich and banana bread . It's the same finger food picnic each time, from a caterer.
They have offered a partial refund which I will request Kimkim refund you for the tour.
All the best!
Michelle

Hiking, cycling, abseiling and other outdoor activities
New Zealand | Nov 10 - Dec 2, 2024

A
Andy N.
Canada | Reviewed on Dec 03, 2024

The most memorable experiences were: Black Abyss, Waitomo, Black Water Rafting Co. abseiling into caves to see the glow worms.
46km Timber Trail bike ride.
Tongariro National Park 20km alpine crossing, across sleeping volcanoes.
Kaiteriteri: Cruise on tiny Aqua Taxi and hike between bays. Saw a pod of orcas close by.
Climbed Ben Lomond near Queenstown. 1010m elevation gain, Total huke 11km.
Good choice of small friendly places for accommodation .Good breakfasts.

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Dec 03, 2024

Hi Andy
Thanks for sharing your feedback. Great to hear you and Monica enjoyed so many New Zealand adventures during your November visit . It was fun working with you to plan this trip!