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Once Upon a Trip

As in country experts, our services ensure your vacation exceeds all your expectations.
We create tailor-made New Zealand tours. We know this country, these regions, and accommodations in a way that the internet won't allow you to. We specialize in custom New Zealand and South Pacific Island itineraries.

Our philosophy is to listen to your vacation dream and then using our first-hand experience of living and traveling all corners of New Zealand, to design the trip of a lifetime specifically for you. No two customers are alike so no two New Zealand vacations we create are alike.

Once Upon a Trip is part of the following groups: Fiji Travel Agents, New Zealand Travel Agents

Featured trips & expertise

Top itineraries and travel advice

Recent Trip Reviews for Once Upon a Trip

I worked with Michele to plan our trip to New...
New Zealand | Mar 31 - Apr 7, 2025

Joan
Joan B.
Chicago, IL | Reviewed on Apr 14, 2025
I worked with Michele to plan our trip to New Zealand. She did a great job including all the things we enjoyed. We love the outdoors and she set up some beautiful hiking and a fantastic day biking through the wineries. I would definitely use Kim Kim travels again to plan any future trips Read more

I worked with Michele to plan our trip to New Zealand. She did a great job including all the things we enjoyed. We love the outdoors and she set up some beautiful hiking and a fantastic day biking through the wineries. I would definitely use Kim Kim travels again to plan any future trips

Hotel Reviews
Acacia Cliffs Lodge
taupo

Acacia lodge was fantastic. It only had 6 rooms and we enjoyed our private deck with great view of Lake Taupo. The cooked breakfast and nightly appetizers were a nice bonus. Our room and the entire lodge was comfortable and beautiful. Loved the host. They gave us everything we needed but they also respected our privacy

Authenticity & Character
Very unique. Beautifully remodeled with awesome grounds
Location
Away from all the crowds but a very short drive to everything
Staff
Host were very friendly. Helpful with suggestions for activities and restaurants. Cooked a great breakfast!
Cleanliness & Comfort
Our room was spotless and extremely comfortable
Novotel Auckland Airport
Auckland

We could literally walk to the airport. It was steps away. So convenient

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Gannet Safaris
Gannet Safaris
New Zealand

This was an unexpected surprise. The scenery was stunning. Only way to see this area is on a tour.

Quality of Experience
O
Guides, Drivers and Staff
Transport
Picked us up at our hotel. Very convenient
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Apr 14, 2025

Thanks so much for your review and feedback Joan and I really enjoyed seeing your photos too.
It was a pleasure working with you to put this trip together and I am so glad everything worked out for you and the weather was pleasant in April, our early Autumn season which i think is a great time to visit New Zealand.
Happy future travels with Kimkim!

Michelle planned a great trip
New Zealand | Feb 18 - Mar 1, 2025

Janis
Janis S.
San Jose, CA | Reviewed on Apr 08, 2025
Michelle created an excellent itinerary for our 12 days in New Zealand. With just a few questions during our initial phone conversation, she was able to determine our preferences about hotel types and locations to visit. She selected very nice hotels with most walking distance to main part of town. Tours selected were small group which made the experience very enjoyable. We are very grateful that she suggested a self drive tour because we were able to explore more than if we were on a guided... Read more

Michelle created an excellent itinerary for our 12 days in New Zealand. With just a few questions during our initial phone conversation, she was able to determine our preferences about hotel types and locations to visit. She selected very nice hotels with most walking distance to main part of town. Tours selected were small group which made the experience very enjoyable. We are very grateful that she suggested a self drive tour because we were able to explore more than if we were on a guided tour. Thanks Michelle for creating a great vacation for us!

Hotel Reviews
The George
Christchurch

Comfortable and walking distance to botanical gardens

Authenticity & Character
Location
Staff
Very friendly and helpful with suggestions on what to visit with just a short time available
Cleanliness & Comfort
Ramada Suites Queenstown
Queenstown

Comfortable and walking distance to main part of town

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Distinction Te Anau Hotel And Villas
Te Anau

Great suite with wonderful view

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel St Clair
Dunedin

Wonderful. View of ocean and walking distance to restaurants

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kelly Rd
Cambridge
Authenticity & Character
Location
Not much around but good mid-point to next location with laundry facilities on site
Staff
Cleanliness & Comfort
Hana Lodge
Rotorua

Wonderful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
M Social
Auckland

Close to our cruise departure

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Historic Steamship Cruise to Walter Peak Farm + BBQ Dinner
Historic Steamship Cruise to Walter Peak Farm + BBQ Dinner
Queenstown (NZ)

Fun experience. Great food. Highly recommend

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Te Anau Glowworm Caves
Te Anau Glowworm Caves
Te Anau

Seeing glowworms was fun but we especially enjoyed the underground scenery and waterfalls.

Quality of Experience
Guides, Drivers and Staff
Transport
Premium Cruise in the Milford Sound
Premium Cruise in the Milford Sound
New Zealand

Very happy with this small group cruise. Milford Sound is amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Small group made travel to sound very enjoyable
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua

Fun experience

Quality of Experience
Food
Introducing us to native food choices was an interesting experience. We tasted the food served but didn’t eat much. Would have been more enjoyable if other foods were served along with the cultural choices.
Guides, Drivers and Staff
Driver was very entertaining
Transport
Explore Dunedin and the Otago Peninsula
Explore Dunedin and the Otago Peninsula
Dunedin

Beautiful area

Larnach Castle Tour - unguided
Larnach Castle Tour - unguided
Dunedin

Beautiful scenery

Yellow-eyed penguins
Yellow-eyed penguins
Dunedin

Fun experience

Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand

Good management of large groups of people touring this site. Smaller groups led around with assigned times

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Apr 08, 2025

Hi Janis
My pleasure! Thanks for your review , I am thrilled to hear the self-drive trip worked out so well for you and Keith.
Happy future travels with Kimkim!

Just returned home from two very exciting and...
New Zealand | Mar 15 - Mar 28, 2025

Linda
Linda F.
Newark, NJ | Reviewed on Apr 04, 2025
Just returned home from two very exciting and truly intoxicating weeks in New Zealand. The utter perfection of my itinerary, planned by my local specialist Michelle from Once Upon a Trip, allowed me to relax and flow from one amazing experience to the next.
Michelle devised an itinerary based on my desire to see as much natural beauty as possible and managed to stay within a reasonable budget. She created a two week schedule that did not overwhelm and facilitated my ability to travel solo...
Read more

Just returned home from two very exciting and truly intoxicating weeks in New Zealand. The utter perfection of my itinerary, planned by my local specialist Michelle from Once Upon a Trip, allowed me to relax and flow from one amazing experience to the next.
Michelle devised an itinerary based on my desire to see as much natural beauty as possible and managed to stay within a reasonable budget. She created a two week schedule that did not overwhelm and facilitated my ability to travel solo from the southern city of Queensland on the South Island to the northern city of Auckland on the North Island. I flew over glaciers to magnificent fjords, took boat trips on fabulous lakes, cycled through spectacular rainforests, visited botanical gardens, museums and cultural performances.
Every activity she chose for me was top notch, every accommodation fit my needs, driving directions, check-in information, timing, and general recommendations were perfect and completely reliable. I could not have asked for a more incredible trip. Thank you Michelle, Monika and KimKim!

Hotel Review
Criffel Peak View B&B and Apartment
Wanaka

The simplest of all my accommodations and yet so rich in warmth and friendliness. My B & B hosts took an active interest in my itinerary, offered suggestions and significant improvements and provided a delicious made to order breakfast every morning.

Authenticity & Character
Location
Very close to town. Walking distance to restaurants and town.
Staff
Warm and welcoming hosts
Cleanliness & Comfort
Very clean
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Apr 06, 2025

Hi Linda
Thank you so much for this review and for sharing your incredible photos of your time here. We did manage to fit in lots of highlights and I am thrilled to see it all worked out so well . We do try really hard to make sure the plans all coordinate together perfectly so hopefully people see the value in using a local agent for this. It was fun working with you to put the trip together and I wish you happy future travels with Kimkim!

When we decided to travel to the South Island...
New Zealand | Feb 16 - Mar 14, 2025

Michael
Michael P.
Chicago, IL | Reviewed on Apr 02, 2025
When we decided to travel to the South Island of New Zealand, we began by asking friends who'd been and by exploring the Internet: so many suggestions to sort through. Then we found Michelle on the KimKim team in New Zealand. She asked us for our preferences and some guidelines. Very quickly she sent us a planned trip. It looked so good, we added another week to make it a full month. Out of curiosity, we also asked Perplexity AI for an itinerary. The AI returned an itinerary close to what... Read more

When we decided to travel to the South Island of New Zealand, we began by asking friends who'd been and by exploring the Internet: so many suggestions to sort through. Then we found Michelle on the KimKim team in New Zealand. She asked us for our preferences and some guidelines. Very quickly she sent us a planned trip. It looked so good, we added another week to make it a full month. Out of curiosity, we also asked Perplexity AI for an itinerary. The AI returned an itinerary close to what Michelle suggested which reinforced her good judgement in our minds. Of course an itinerary is only a starting place for planning a trip; there is so much more to arrange. We gave her the go-ahead to set everything up. And so she did. An amazing number of details she figured out, the arrangements she made -- everything culminated in a complete travel plan all ready to go well ahead of departure time. Almost everything worked exactly as she planned to our great delight. It was so comforting to know that Michelle, a locally-based travel advisor, was there for us every step of the way for our trip. We contacted her a couple of times with changes and she was very helpful. She was wonderful!

Hotel Reviews
Hapuku Lodge & Tree Houses
Kaikoura

This truly is an amazing place. We were surprised by the spaciousnesss and luxury of our suite -- and we didn't reserve a tree house. First class service in all areas. We had several meals there (it is some distance to drive otherwise) and the food was very good, although the menu was limited (which made sense for them). We used this place as our base for going to Kaikoura, so we din't take advantage of all the amenities offered. We would have liked a longer stay here.

Authenticity & Character
Location
Excellent to be in the countryside, but roughly 15 km from town.
Staff
Cleanliness & Comfort
The Marlborough Boutique Hotel and Vineyard
Marlborough

First class in all respects. We especially appreciated the courteous service by every member of staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pihopa Retreat
Nelson

This was indeed a "retreat". Its location is in Nelson, but one would think it was in the countryside once arrived. Lovely spacious suite with all the amenities. We appreciated the graciousness of our host and the special kindness she showed one evening when I was too exhausted from a hike to go out for dinner. She brought to our room a very generously-sized cold plate for dinner. We wish we'd had even more nights there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Camp Estate at Larnach Castle
Dunedin

This was a unique experience. To be clear, it is down the road from the Larnach Castle and that's a good thing -- much quieter and more upscale. In a word, this place is elegant. Lots of stone floors, wide staircase to the second floor suites, big drawing room, etc. Very comfortable room with all the amenities. We had the special dinner at the castle one night and were disappointed. It was expensive and the experience dragged on for 4 hours. The next night we cancelled a repeat dinner. Staff at the Estate responded by serving us a special cold plate, heaped with more cheese, cold meats, bread, etc. than we could eat. And a staff member had to drive to the castle kitchen to get it for us. That's the kind of place this Estate is. Very impressed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Waiorau Homestead
Wanaka

This was not up to the 5-star experience we had enjoyed previously on our trip, so it suffered by comparison. It was certainly OK. This is a small homestead to be sure: up to 6 guests at a time. It was clean and our hosts were gracious. The bedroom was small and limited in amenities. The facilities like pool and hot tub very dated. The on-site dinner very tasty, but expensive. We did enjoy an intimate conversation at dinner with the other guests. A good place to go to "get away in the countryside".

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Fitzroy
Auckland

We were put here by our travel agent who believed we'd enjoy being in this neighbourhood of Auckland. Turned out we were in the wrong location. The hotel itself is unusual: an older building converted to several small suites. We had been in a huge suite in an upscale lodge the nights before, so we were under-whelmed when we arrived here. We went out to at dinnertime to explore the neighbourhood on foot and found we didn't resonate with the younger, funkier crowd. We really wanted to be in the harbour area, so we asked to cancel our second night. Our host was most gracious, allowing us to move without penalty. And, we left behind an item in the room. Our host contacted us in the new hotel and drove the time to us. That generous act greatly impressed us. We conclude we'd have been fine there except for the location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
PurePod Rakiura Stewart Island (Hananui)
Christchurch

We had high expectations for this unusual place. It was challenging to get there -- both driving and hiking -- and it was tucked high on a hillside. Not a good idea if you are unable to walk up hills. The all-around glass building is quite something to experience day and night (we had one clear night for star-gazing). The place was clearly upscale in all respects. Very comfortable. The food provided was fantastic. We felt remote but still safe -- that was the idea and they delivered.

Authenticity & Character
Location
The particular unit we rented was above a town and thus not as remote and quiet as we'd hoped. We highly recommend the PurePod experience but not this particular unit.
Staff
Cleanliness & Comfort
Accommodation arranged as part of your Doubtful Sound Overnight Cruise - Southern Secret

This was an overnight on a boat, part of a two day adventure on Doubtful Sound. The boat accommodated 12 guests plus two crew members. Our cabins were small, but quite adequate for an overnight. The crew made the trip especially memorable with their friendliness and knowledge. The food was fantastic, including lobster and fish that our fellow passengers caught during the day. This trip was a highlight of our month's adventure.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fiordland Lodge
Te Anau

We really liked this first-class place. From the moment we drove to the door to when we left, we were treated with great respect and courtesy. As an example, this was the only place on our month long journey where they parked our car for us! Big place with everything one might want in a lodge. Our room had all the amenities we wanted. We used this as a base for a trip to Milford Sound, so we din't get to take advantage of all the services and features. Food was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tussock Hill Vineyard Retreats
Christchurch

We booked one of the two rooms there. It was modern, clean, well-appointed and looked out on a vineyard, overlooking Christchurch itself. It would be a great location for those who intended to hike the steep trails (which we didn't). The room was near the dining room which served until 5 PM. In other words, this is a lunch spot. Dinner items can be had, but that means an early dinner. We did so one night, and the food was excellent. It took about 20 minutes to get into the heart of Christchurch, but the traffic wasn't bad. Breakfast was brought to our room, but one of our days, the kitchen was closed that morning, which was disappointing. A highlight was the twin hot tubs on our very private deck -- very relaxing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Vicarage Geraldine
Geraldine

The Vicarage is, as expected, an older property that has been restored. Located in the heart of Geraldine, it was well-suited for us because we wanted to walk to our meals as this was a one-night stop for us. We walked to the local restaurant/pub and enjoyed being with the local folks at a sheep shearing contest outside. The room was small compared to the other hotels we stayed at on this trip. The bed was comfortable and the room clean. We never saw any staff.

Authenticity & Character
Location
Cleanliness & Comfort
Birds Ferry Lodge
Westport

For a small B&B, it was fine. Dinner was especially delicious and we enjoyed our conversations with our hosts. Lots of local knowledge. The room was dated but adequate.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rimu Lodge
Ruatapu

Very pleasant staff. Very comfortable room (there were only 4). Beautiful view and a lovely deck where we had dinner one night. Close to Hokitika and the Gorge, but a car is essential. The breakfast was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wilderness Lodge Lake Moeraki
Lake Moeraki

While a little dated, this is a big property with lots of guests (some of whom, a tour group, were a little rowdy). The staff were gracious and knowledgeable. The glow worms walk and the eels walk were especially memorable. The food was satisfactory, but we had the sense they were cooking too many plates at the same time -- just didn't feel like an upscale restaurant. It rained all day one of our days, so we did not get to use their kayaks and go on their special guided tours.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Aqua Taxi - Slice of Paradise (boat + optional walks) - full day
Aqua Taxi - Slice of Paradise (boat + optional walks) - full day
New Zealand

We had difficulty finding the starting place for this trip. The boat was late. The sea was rough and our particular hike plan was aborted. We dropped off a t a beach and were told to do another hike to reach our boat pickup place. We had no signal on our cell phones. The 6 km trail was steep in places, narrow and with very limited places to rest. To our knowledge there was no one monitoring the trail and we saw very few hikers on the trail. Part way, I (78 years old) got into trouble walking and fell 3 times. There was no option but to carry on. It took us 4 hours and we got to the beach just in time to catch the boat. This was one of the most traumatic experiences I've had for a long time. It could have been much worse if I hadn't struggled on.

Quality of Experience
Transport
Small boat, rough waters = difficult ride
Scenic Flight Twin Glaciers in a Helicopter
Scenic Flight Twin Glaciers in a Helicopter
New Zealand

Well done! We enjoyed the ride, even though it was quite brief. Landing on the glacier made it special. The fog rolle din minutes after we landed -- we were lucky to have our flight.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Apr 02, 2025
Thanks so much for your feedback Michael and I am thrilled you had such a great time in New Zealand and enjoyed such a variety of accommodation from the very unique Purepod , Doubtful Sound overnight cruise through to the luxury Hapuku Lodge.
While it is normal we receive far better feedback on the more expensive and upscale accommodations, naturally some like Waiorau Homestead at a much lower price point may not live up to the same standards as you so rightly acknowledge. We love to hear...
Read more

Thanks so much for your feedback Michael and I am thrilled you had such a great time in New Zealand and enjoyed such a variety of accommodation from the very unique Purepod , Doubtful Sound overnight cruise through to the luxury Hapuku Lodge.
While it is normal we receive far better feedback on the more expensive and upscale accommodations, naturally some like Waiorau Homestead at a much lower price point may not live up to the same standards as you so rightly acknowledge. We love to hear about the special touches provided by your hosts such as at Pihopa Retreat and Hotel Fitzroy.
It sounds like you had some great dining experiences as well which is so good to hear - what fun to eat the lobster and fresh fish caught by your fellow sailors!
Happy future travels with Kimkim.

Ne more clear on was currency is being used.
New Zealand | Mar 10 - Mar 19, 2025

Joanne
Joanne S.
Canada | Reviewed on Mar 25, 2025

The only complaint is we thought we were being quoted in NZ$. We are Canadian. When we paid it was the first time we saw it was USA$. we booked late so had tompay all up front. We were shocked that is was American$ which is about 40% more.

Michelle was great and quick to answer any of our questions.

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Mar 26, 2025

Hi Joanne
Thanks for sharing your feedback and great to hear you loved the Milford fly cruise fly day, the whale watching in Kaikoura and the Abel Tasman sailing. Sorry to hear you were not sure of the currency you were being quoted as there was no mention of using New Zealand dollars in pricing and I expected it would be clear when you receive the trip price as from my end is clearly showing the amount per person in USD. I will be sure to mention the issue you noted to Kimkim support.
All the best,
Michelle

An Amazing Adventure
New Zealand | Feb 25 - Mar 18, 2025

Mark
Mark S.
Chicago, IL | Reviewed on Mar 25, 2025

The whole trip was amazing. It was so great having our cars, rooms and activities all booked in advance . Everyone we had contact with was exceptionally curtious, helpful and prompt.
We particularly enjoyed the Doubtful Sound excursion but all were very memorable.

Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Apr 01, 2025

Thank you so much for your wonderful feedback, Mark! I’m so glad to hear you had an amazing trip and that everything—from the cars to the rooms to the activities—worked out smoothly. It’s awesome that the Doubtful Sound excursion was such a highlight for you! I really appreciate you taking the time to share your experience, and I’m so happy our team was able to make your trip special.

I hope we’ll have the chance to help you plan another adventure soon!

Kind regards,

Monika

Monica was great to work with
New Zealand | Feb 25 - Mar 18, 2025

L
Lisa S.
Chicago, IL | Reviewed on Mar 25, 2025
Monica was great to work with. Initially some of her proposals did not match what we were looking for but once she understood the type of trip and activities we enjoy she was able to target everything we wanted. She was more than willing to make any changes we wanted and search for offerings that met what we wanted. We started the planning process quite early but by the time we finally got everything chosen some of the accommodations we wanted were already booked. So, most of our... Read more

Monica was great to work with. Initially some of her proposals did not match what we were looking for but once she understood the type of trip and activities we enjoy she was able to target everything we wanted. She was more than willing to make any changes we wanted and search for offerings that met what we wanted. We started the planning process quite early but by the time we finally got everything chosen some of the accommodations we wanted were already booked. So, most of our accommodations were great but a few were not quite as nice.
She was always available for a phone call and when we were in country she kept in contact and kept us informed of changes due to weather.
Overall I can’t imagine a better person to work with and wish she could plan all of our future trips to other countries. Hope we can find more agents like Monica!

Hotel Reviews
Accommodation arranged as part of your Doubtful Sound Overnight Cruise - Southern Secret

Loved everything about the cruise ship. Crew bent over backwards to meet everyone’s needs but were not intrusive in any way. Food was so much more than expected!

Location
Staff
Olivers Lodge
Clyde

Absolutely loved the ambience. One of the outstanding parts of our trip!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lake Tekapo Holiday Homes
Lake Tekapo
Authenticity & Character
Plain room with no characters and the barest amenities. TV only worked with apps and being from the US our apps do not work on NZ
Location
Overlooked the parking lot
Staff
Only 1 staff at the front desk in a different location
Cleanliness & Comfort
It was clean but the furniture was lower than IKEA for comfort
Timber Trail Lodge
Ongarue
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bike the Wine Tour - Marlbourough
Bike the Wine Tour - Marlbourough
New Zealand

Fun day with a great guide, Innis. He was the perfect mix of knowledge and humble guide. Never hurried us and let us set the pace. It was really nice to have a private tour with scheduled tastings as the wineries were quite busy, especially after lunch and when to tour busses arrived, but we never had to wait and got individual attention from the servers. Bikes are a great way to do this.

Quality of Experience
Guides, Drivers and Staff
Transport
Bikes weren’t of the best quality but did okay
Funyak Safari
Funyak Safari
Queenstown (NZ)

The views were outstanding and we had a very peaceful and enjoyable experience with a calm and fun guide.

Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Mar 28, 2025
Thank you so much for your thoughtful review, Lisa! It was an absolute pleasure working with you to plan your trip. I’m so glad we were able to narrow down the perfect activities and accommodations that suited your style of travel! I know there were a few bumps along the way with availability, but I’m happy we were able to make adjustments to ensure you had a great experience. I really appreciate your kind words and am so glad to hear you felt supported during your trip. It means the world... Read more

Thank you so much for your thoughtful review, Lisa! It was an absolute pleasure working with you to plan your trip. I’m so glad we were able to narrow down the perfect activities and accommodations that suited your style of travel! I know there were a few bumps along the way with availability, but I’m happy we were able to make adjustments to ensure you had a great experience.

I really appreciate your kind words and am so glad to hear you felt supported during your trip. It means the world to me that you’d recommend me for future trips! I’ll be here if you ever want to plan another adventure.

Take care,

Monika

Monika was so helpful in planning our NZ hone...
New Zealand | Feb 16 - Feb 27, 2025

L
Lucy N.
San Jose, CA | Reviewed on Mar 21, 2025

Monika was so helpful in planning our NZ honeymoon! She really paid attention to what activities would be more/less important to us while keeping our budget in mind. Everything we did was absolutely wonderful - we couldn't have planned a better trip. We're so grateful for such an amazing trip!

Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Mar 28, 2025

Hi Lucy and Ken! Thank you so much for your kind words! It was a pleasure planning your NZ honeymoon, and I’m so glad everything turned out wonderful. I'm thrilled we could create such a special trip for you both!

I hope you'll consider Kimkim for your future adventures!

Take care,

Monika

NZ 2025
New Zealand | Mar 10 - Mar 19, 2025

J
Jacob G.
Chicago, IL | Reviewed on Mar 20, 2025
Monika worked with us to tailor our trip exactly how we wanted! She was very patient and went through several iterations with us. We especially appreciated her help finding lodging - all the places we stayed were really cute and we never would have found them ourselves. Read more

Monika worked with us to tailor our trip exactly how we wanted! She was very patient and went through several iterations with us. We especially appreciated her help finding lodging - all the places we stayed were really cute and we never would have found them ourselves.

Hotel Reviews
Heritage Queenstown
Queenstown
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Valley Views Glamping
Kurow
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Highfield Mews Motel
Oamaru
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tongariro Lodge
Turangi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sudima Lake Rotorua
Rotorua
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Mar 28, 2025

Thank you so much for your kind words, Jacob! It was such a pleasure working with you and Emily to tailor the trip just the way you wanted. I'm so glad you enjoyed the accommodations—I always love finding those special, unique spots that add something extra to the experience! Your patience throughout the process made it so much easier to get everything just right.

I'm so happy you had a great time, and I hope you’ll use Kimkim for another future adventure!

Take care,

Monika

Expected More from Kimkim.
New Zealand | Mar 4 - Mar 9, 2025

D
Dave M.
Atlanta, GA | Reviewed on Mar 19, 2025
Overall we had a good trip but a number of glitches from Kim Kim’s side made it more difficult. For instance, our rental car was in Auckland city center rather than the airport. When we called Monika to complain instead of owning it, she blamed others. We also worked hard to get SIM cards for our phones. Ultimately we were unable to get them. Not sure why. Also Monika seemed unsure of basic questions like are hiking poles available for rent at the Tongriro Crossing. In Monika’s defense she... Read more

Overall we had a good trip but a number of glitches from Kim Kim’s side made it more difficult. For instance, our rental car was in Auckland city center rather than the airport. When we called Monika to complain instead of owning it, she blamed others. We also worked hard to get SIM cards for our phones. Ultimately we were unable to get them. Not sure why. Also Monika seemed unsure of basic questions like are hiking poles available for rent at the Tongriro Crossing. In Monika’s defense she found the answer to those questions quickly and got back to us. Ultimately, we were expecting more.

Hotel Reviews
The Prince's Gate Hotel
Rotorua

Lovely, quaint good location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Park Hotel Ruapehu
National Park Village
Authenticity & Character
Location
Staff
Lunch was not ready when it should have been.
Cleanliness & Comfort
Naumi Hotel Wellington
6141

One room you could not fully open the bathroom door.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Nocturnal Adventure Glow-worm Tour
Nocturnal Adventure Glow-worm Tour
Rotorua

The guide was great and the home amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Tongariro Alpine Crossing - self guided - parking & shuttle to the start point
Tongariro Alpine Crossing - self guided - parking & shuttle to the start point
New Zealand

Challenging hike.

Quality of Experience
Guides, Drivers and Staff
Our shuttle driver was great.
Transport
Hell's Gate
Hell's Gate
Rotorua

Guide was over the top. We paid for a pass for mud baths which we said we did not want.

Quality of Experience
Guides, Drivers and Staff
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Apr 01, 2025
Hi Dave, Thank you for your feedback, and I’m truly sorry for the issues you encountered during your 5-day trip on the North Island. I regret that your experience wasn’t as smooth as expected. While human errors can happen, I did my best to resolve the situation as quickly as possible. I apologize if it seemed like I didn’t fully take responsibility—I was simply trying to clarify what happened. Regarding the rental car and SIM card, some US-purchased phones aren’t compatible with Spark, and... Read more

Hi Dave,

Thank you for your feedback, and I’m truly sorry for the issues you encountered during your 5-day trip on the North Island. I regret that your experience wasn’t as smooth as expected. While human errors can happen, I did my best to resolve the situation as quickly as possible. I apologize if it seemed like I didn’t fully take responsibility—I was simply trying to clarify what happened.

Regarding the rental car and SIM card, some US-purchased phones aren’t compatible with Spark, and unfortunately, we can’t always predict this in advance. Most of our travelers use their own international plans, which I also recommend.

For the hiking poles, I’m glad I was able to get back to you quickly with the information on where to rent them. I also made sure to reach out during your trip to check that everything was going smoothly, and I regret that it wasn’t clearer.

I truly appreciate your patience, and I’ll continue working to improve the service I provide. If you need anything further, please don’t hesitate to reach out.

Thanks again,
Monika