KimKim Team was Fabulous!!
Guatemala
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Jun 23 - Jul 3, 2024
Our guide Esteban was absolutely amazing. He was with us in Antigua and Lake Atitlan, and was great with the kids and with the grandparents. The whole KimKim team was very accommodating. They were attentive to our initial requests and put together the perfect itinerary that wasn't too overwhelming and allowed for some flexibility. We were a relatively difficult group, as initially we had a party of 5, then a couple of weeks before the trip we added 2 more people. The team repsonded quickly, found bigger accommodations for us where necessary, and upgraded the vehicles used to transport us everywhere. Even during the trip, we encountered an issue with one of our accommodations in Lake Atitlan, and the team mobilized quickly to rectify all issues we had identified. I got sick on one of our days in Antigua, and Esteban and the KimKim team accommodated a last minute change to our itinerary for the day, providing us with alternate options for experiences, and also being kind enough to fetch me some electrolyte drinks to keep me hydrated thru my sickness. They even offered to connect us with a local doctor.
Esteban gave plenty of recommendations for places to eat and visit during our spare time, continuing to send us recommendations via WhatsApp even after we had parted ways. KimKim was the ideal tour company for us in Guatemala, and we would absolutely recommend them again.
Hotel Reviews
Beautiful property, ideal for our group of 7. Beautiful courtyard and rooftop deck, bedrooms all well-appointed with TV's and fans, and a modern kitchen. Loft space in the front room is a bit noisy with all the traffic out on the street, but the 3 bedrooms are tucked away in the back of the house and are extremely quiet. Ideally located, right near the middle of town, easily walkable to any destination in Antigua.
The house itself is a bit old, not very modern. Very spacious with 3 bedrooms, comfortably slept our party of 7. Nice big common area living room, dining room, and large porch with dining area. Beautiful view of the garden/grounds and Lake Atitlan. We had a few issues--no covers for trash cans in restrooms (no toilet paper can be flushed, so these are critical to ensure house doesn't smell), no napkins/paper towels, no kitchen towels, not enough bath towels, not enough shampoo/soap, no hangers in the hanging closets. All issues were ultimately rectified when we brought them up to our travel company.
No screens in living area, so you need to wear mosquito repellent. A/C only in the bedrooms, so common areas are extremely hot and humid. Kitchen was not very well appointed--not enough bowls, cooking utensils, etc.
Thank you so much for your wonderful review! We are delighted to hear that Esteban was your local friend.
Our team is dedicated to ensuring that every detail of your trip is perfect, and it's heartening to know that we met the expectations.
We appreciate your kind words about our responsiveness and flexibility, everything we do and promote is based on our vision.
Your comprehensive well-being is our mission as a real friend so please keep us always in your hearts and minds so we can keep sharing on a next destination. It could be Belize, Argentina, Colombia.