Amazing trip to England and Scotland
Scotland | Apr 14 - Apr 29, 2024

Leonard
Leonard B.
Florence-Graham, CA | Reviewed on May 07, 2024

My wife and I started planning this trip in Dec 2023. A friend told me about KimKim and I reached out and relayed where we wanted to go: England and Scotland. Within a day or so Jane reached out to us. We gave our constraints to Jane and places we wanted to visit. We let her know we were both senior citizens, we were not going to drive, and what places we definitely wanted to see. We left Los Angeles April 13 and returned May 2. Jane and her team set up hotels, train rides, tours and recommendations for other tours and restaurants. Jane and her team came up with a fantastic itinerary starting in London going to Bath (day trip to Oxford University) to York to Edinburg (day trip to Glasgow) to Stirling to Inverness and then back to London on the Caledonia Sleeper Coach Besides our own walking tours we visited Jane Austen Museum, Roman Baths, Stonehenge, Avebury, York Minster, North York Moors, Whitby, Edinburg Castle, Afternoon Tea at the Edinburgh Castle, The Scotch Whisky Experience Tour and Tasting, in Glasgow a 2 hour day tour of street art murals , Fishing Villages of St Andrews & Fife from Edinburg, St Andrews Golf Course, Stirling Castle, The Isle of Skye & Eilean Donan Castle. Our return to London from Inverness was on the Caledonia Sleeper Train. That was a great experience. something we had never done. Our last three days in London were on our own where we did London eye, St Paul's Cathedral, Windsor Castle, five hour on off London Tour.
This trip was phenomenal to see all the beautiful landscapes and countryside plus historical sites. This was a personalized tour for my wife and myself agreed upon by us and created expertly by Jane and her team. Jane is now our benchmark for other travel Planners.
This is our first time using a travel planner for a personalized tour in this fashion. We are glad we did this.

Hotel Reviews
Park Plaza London Riverbank
London

Park Plaza London Riverbank – This was a very nice hotel part of the Radisson chain. 1. Reception/Check in – Check in was very easy. Everyone was welcoming and friendly. Our room was available right away since we got there at about 1800. 2. Service – Was excellent service throughout hotel and very friendly. 3. Room – Was a nice room and comfortable. Lighting was a little dim. A lack of outlets on one side of the bed required me to use an extension cord that I always carry . 4. Location – Wonderful location. On Sunday we walked to the British Museum for a tour. 5. Breakfast – Had a very good buffet breakfast. 6. Local restaurants – We ate at the Hotel Restaurant Chino Latino. We enjoyed some delicious tapas. 7. Hotel Recommendation – I would stay there again happily

Authenticity & Character
Location
Staff
everyone was friendly and welcoming
Cleanliness & Comfort
Everything in its place.
The Grand, York
North Yorkshire

Grand York Hotel - This was by far our number one hotel. It was previously headquarters for the Railway. Only been a hotel for 12-13 years. It is beautiful inside and out. We so enjoyed it. 1. Reception/Check in – What a pleasant check-in. Beth was so friendly and welcoming as was everybody we interfaced with. We saw her a couple of times and she always stopped to say hello. Room was available right away. 2. Service – Stellar service throughout the hotel 3. Room – The room was perfect. Very spacious room. Well lit. The ceilings were 5 meters high. We were on the ground floor. Could not have asked for a better room. The porter said it was previously the office of the Railway Manager. Had a beautiful large fireplace. 4. Location – Perfect. We walked with our luggage from train station to the hotel and back and were warmly greeted as we arrived. 5. Breakfast – Not only is this the number one hotel we stayed at but it is the number one breakfast. Grand York has a spectacular buffet breakfast plus you can also order specialty eggs - omlettes fried eggs etc. Service was excellent. 6. Local restaurants – 1. Cote Restaurant we happened to find after visiting York Minister. Delicious Price Fixe menu and very reasonable. We thoroughly enjoyed it. 2. Delrios Italian Restaurant was simply delicious Italian food. Concierge, Matteo, called ahead for us. They were packed and we waited about 20 minutes and had some wine at the bar while waiting. Well worth the wait. Recommend make a reservation. 7. Hotel Recommendation – I would stay there again happily

Authenticity & Character
That it was a converted Railway station office building
Location
Close to everyrhing.
Staff
Friendliness and welcoming
Cleanliness & Comfort
Everything was in its place
Glen Mhor Hotel
Inverness

Glen Mhor Hotel Inverness – This was a very nice hotel. 1. Reception/Check in – Check in was easy but room was not available. Hung around in the bar and had lunch and waited around until room was ready. Maria from reception was so helpful and kind and was a wonderful face for the hotel. 2. Service – Was excellent service throughout hotel and very friendly. 3. Room – Room was very nice and a good size with high ceilings. We were on ground floor thankfully because there was no lift. 4. Location – Wonderful location. River Ness directly across the street. Lots of restaurants close by. Lots of walking possibilities, We taxied to and from the railway station. Not close enough to walk from station. 5. Breakfast – Breakfast was very good buffet but could also order eggs your way along with buffet items. Was at the Wayside Restaurant 6. Local restaurants – Wayside Restaurant at the hotel was good for breakfast. Also we had a early Sunday roast dinner there and it was quite good. After tour on Saturday we walked into town and found a nice Italian Restaurant called Bella Italia that had delicious Italian food. 7. Hotel Recommendation – I would stay there again happily

Authenticity & Character
The hotel was not laid out in separate buildings. Our room was like a small apartment
Location
Excellent location close to mid town
Staff
Every one was so friendly. Maria stood out for her friendliness and helpfulness.
Cleanliness & Comfort
Everything was in its place and property was very clean
The Stirling Highland Hotel
Stirling

The Stirling Highland Hotel – This was a very nice hotel. It was previously a high school. 1. Reception/Check in- Check in was easy but room was not available. We walked up to the castle to do our tour that was very nice. 2. Service – Was excellent service throughout hotel and very friendly. 3. Room- Room was very nice and a comfortable size. Had a nice welcome basket with some chocolate bars, crisps, two half bottles of wine plus one full bottle of wine. 4. Location – We taxied to and from the hotel to Railway station. It was a little far and uphill. Hotel was close to the castle. We were there only one nite so did not go into town. We did do some walking around the hotel. 5. Breakfast – Breakfast was good. It was a smaller buffet breakfast but adequate 6. Local Restaurants - Since we were only there for one nite we had dinner there at hotel and it was quite delicious. 7. Recommendation – I would stay there again happily

Authenticity & Character
Very quaint. It was a high school previously
Location
Good location close to castle
Staff
All the staff were friendly
Cleanliness & Comfort
Everything was clean and in its place
Malmaison Edinburgh City
Edinburgh

Malmaison Hotel Edinburg – This was a nice hotel. It was previously a prison at some point. Very awkward getting to our room. Had to go up or down some stairs to get to the lift. 1. Reception/Check in – Check in was fine and reception personnel were friendly and welcoming.. Room was not ready so we went to the Castle to do the Castle tour then the Afternoon Tea then the Whiskey Tasting. All three were great. 2. Service - Was excellent service throughout hotel and very friendly. 3. Room – Room was nice but a little on the small size and dimly lit. Served its purpose though 4. Location – Very good location, We walked to and from Railway Station with luggage. 5. Breakfast –Breakfast was good. Combination buffet and could order eggs, sausage and bacon, 6. Local Restaurants – Ate at the Amarone Italian Restaurant less than a block away from the hotel and on the right. Meal was quite good. Gordon Ramsey Restaurant across from the park. Very close. Food was very good 7. Hotel Recommendation - I would stay there again

Authenticity & Character
Hotel was a prison at one time.
Location
Close to lots of restaurants, stores and walking distance to RAILWAY STATION
Staff
All the staff were friendly.
Cleanliness & Comfort
Hotel was clean throughout
Henrietta House, a member of Radisson Individuals
Bath

Henrietta House Bath – I give this hotel a generous 3 star because of the downstairs niceness and friendliness of staff with the exception at check in. Our room was TERRIBLE 1. Reception/Check in – The gentleman at reception upon arrival was the most unfriendly and unwelcoming individual we had met at any Hotel on this trip. He was the only one because everyone else at the hotel were very friendly and provided good service. We left our bags in the lobby area and went off to do the Jane Austen and Roman Bath tours. When we came back there was a young woman, Kosmina, who was the most friendly and welcoming at the front desk. She was simply delightful. Direct opposite of the earlier encounter with the gentleman. She gave us necessary keys for our room. 2. Service – With the exception of our first encounter at afternoon check in everyone was so friendly. 3. Room - TERRIBLE! . Very small and low ceiling. I am short but when I lifted my arm up I could touch the ceiling. There was no closet just some hooks on the wall with hangars on them. The room was at an incline. The sliding bathroom door did not shut all the way. The bathroom was the size of a postage stamp. The shower space was so tiny. Taking a shower caused such a puddle that my wife could not wash her hair for fear of flooding the bathroom. I should have asked for another room but because of the sour reception we received at check in we just lived with it for the three days. Do not know what was charged our travel company but it was not worth it because of the poor room. I am sure there must be other rooms in much better condition and bigger. 4. Location - Location was good and close to restaurants and center of town. Taxied to and from the Railway Station. 5. Breakfast – Breakfast was good and from a menu. Breakfast did not start till 8:00 am though. 6. Local restaurants – Scallop Shell was delicious and had the most delicious Fish and Chips. A Tour driver said these Scallop Shell Restaurant Fish and Chips were the very best in England. They were indeed best Fish and Chips we had on the whole trip. Clayton’s Kitchen was delicious for dinner also. 7. Hotel Recommendation – Would stay there only in a completely normal room with a larger bathroom otherwise not,

Authenticity & Character
Hotel is beautiful inside and decorated nicely
Location
Good location and close to different sights
Staff
I only give 4 stars because of the sour reception at first check i. However Kosmina took care of us in the late afternoon and she was welcoming and friendly
Cleanliness & Comfort
I give a generous three stars because our room was very small, bathroom was small, bathroom door did not close, teeny tiny shower, and no closet, This room should not be used until improved,
Activity Reviews
Stonehenge, Avebury and Cotswolds Villages Small Group Tour
Stonehenge, Avebury and Cotswolds Villages Small Group Tour
Bath

This was an incredible tour to see historical sites and the country side as these. Stonehenge was breathtaking as well as Avebury, and Cotswold Villages

Quality of Experience
Everything stood out. Stonehenge was the most spectacular of all.
Guides, Drivers and Staff
The director/driver was wonderful. So friendly, engaging, and knowledgeable.
Transport
The smaller coach was nice and it was comfortable
Divinity School, Old Bodleian Library - 60 Minutes
Divinity School, Old Bodleian Library - 60 Minutes
Oxford

The tour of the Divinity School, Old Bodleian Library was so interesting and educational. Being at Oxford University was an exciting experience. It was simply beautiful to tour the grounds. The surrounding made you feel you were in a Harry Potter movie

Quality of Experience
This was an exciting side trip and so glad we went.
Guides, Drivers and Staff
The tour guide for the library had passio, knowledge, and a love of the library.
Transport
We took a train there and back. Train was fine.
Afternoon Tea at the Edinburgh Castle
Afternoon Tea at the Edinburgh Castle
Edinburgh

This was simply delightful. The tea and sweet and savory food was delicious. Our service was stellar

Quality of Experience
This was something we do not do ordinarily so the experince was nice
Guides, Drivers and Staff
The servers for the tea were exceptional and friendly
Transport
We walked to the Castle it was close to our hotel
The Scotch Whisky Experience Tour and Tasting
The Scotch Whisky Experience Tour and Tasting
Edinburgh

This Whiskey Tour was fabulous. They have this down perfectly. It was so enjoyable and informative.

Quality of Experience
The presentation was spot on. The tasting was memorable. The building is set up perfectly for the Scotch Tasting Experience
Guides, Drivers and Staff
The presenter was so knowledgable on Scotch Whiskey and the process. He was engaging and made it very interesting.
Transport
We walked to the tour from hotel
The Caledonian Sleeper (Scotland Version)
The Caledonian Sleeper (Scotland Version)
Scotland

Caledonia Sleeper - This was an interesting experience on the twelve hour overnight train ride. 1. Passenger Assistance - Passenger Assistance was great and recommend it for seniors who are taking trains.. In Inverness the individual took us to our cabin and then I went with him to drop off luggage in another coach that had lots of space for luggage. So friendly and helpful. In London we were met right at our coach by a young woman who had a motorized style golf cart where she loaded our bags and drove us out to the exit where we then saw driver from Pinkberry. Driver was very friendly and we got to the hotel fairly quick considering traffic. 2. Caledonia Lounge _ This lounge was not in railway station but just across the street. Because of luggage we did not walk over there. It was raining a little bit too. I checked it out myself though and it was small but nice with some soft drinks and snacks. 3. Sleeping Cabin – was very small. I can see why doubles sell out so fast. We were both able to sleep in the bunk beds. I am glad we had this experience though. 4. Club Car – We went to club Car immediately upon boarding because it filled up so quickly. Breakfast was just ok. My wife had a sausage sandwich and I had a bacon sandwich. Both very small. 5. Recommendation – we would do it again but really trying to have a double.

Quality of Experience
My wife and i are not used to train rides especially 12 hour ones. It was a nice experience.
Guides, Drivers and Staff
Passenger Assistance in Inverness and London was stellar
Transport
Train ride was very smooth. Key was being able to get to sleep. Club car was nice to go and unwind for a bit however if fills up fast.
Small Group tour of Glasgow
Small Group tour of Glasgow
Glasgow

This tour was given by a graduating college student who had a lot of passion for the subject. the tour was of the street art murals both sanctioned and non sanctioned. It was a wonderful two hour tour.

Quality of Experience
The experience gave us an insight to the street mural art in downtown Glasgow. There are some beautiful murals.
Guides, Drivers and Staff
The tour guide really had passion for the street art and was able to inform us about the artists.
Transport
We did the tour walking. Tour guide made sure we crossed streets in safe locations.
Private transfer to your accommodation. Then check-in or bag-drop
Private transfer to your accommodation. Then check-in or bag-drop
London

After a long trip having a driver and a car waiting for you is a good start to the vacation. Drive in to London gave us the realization of the amount of congestion and traffic in London

Quality of Experience
No
Guides, Drivers and Staff
Driver was very friendly and knowledgeable
Transport
Car was adequate for our luggage and two people to sit comfortably
Visit to York Minster
Visit to York Minster
York

York Minster is a sight to behold. it is incredible and the history that it has. My wife and i did a self tour. We missed the last tour of the day by 20 minutes.

Quality of Experience
Walking in York Minster at your own pace was a delight. It is so impressive inside with the stain glass windows, statues, art, and ceilings.
Guides, Drivers and Staff
We did a self guided tour.
Transport
We walked to the York Minster from our hotel. Walk gave us chance to see some of the town.
Fishing Villages of St Andrews & Fife from Edinburgh
Fishing Villages of St Andrews & Fife from Edinburgh
Edinburgh

This was a great tour. The highlight for me was visiting the OLD Course of St Andrews Golf Course. Walking the streets of St Andrews was quite interesting seeing the different buildings and arceitecture.

Quality of Experience
Did not know what to expect on this tour but it did not disappoint. The beauty of the countryside and beauty of the Old Course were phenomenal.
Guides, Drivers and Staff
Our guide/drive was excellent. He was funny, engaging and very knowledgeable.
Transport
Transport was fine. Coach was comfortable
The Isle of Skye & Eilean Donan Castle
The Isle of Skye & Eilean Donan Castle
Inverness

This was a spectacular tour. Very disappointed we did not see Nessie though. The beauty of the countryside and mountains plus Donan Castle were wonderful.

Quality of Experience
Everything was so spectacular to view. Donan Castle was quite interesting and a very nice self guided tour.
Guides, Drivers and Staff
Our tour guide/driver was amazing. She was so knowledgeable and had a passion for Inverness.
Transport
Coach was larger than I thought. Back coach row could be a little more comfortable by making it only four seats across instead of crowding into five seats
Stirling Castle Tickets
Stirling Castle Tickets
Stirling

This was very nice self guided tour of the castle. We were able to take our time. The Stirling Heads were a sight to see the intricacy of the carving. We were able to walk around the castle and walk through the cemetery and look at a spectacular view

Quality of Experience
Beautiful Castle and nicely set up for tours. The Stirling Heads were amazing to look at.
Guides, Drivers and Staff
We walked to the Castle from our hotel. Staff at the castle were friendly and would answer any questions.
Transport
We walked to the Castle from our hotel.
Steam Trains, Whitby, and the North York Moors Full-Day Tour from York
Steam Trains, Whitby, and the North York Moors Full-Day Tour from York
York

Wonderful Tour. Whitby was a charming port town. Had a delicious lunch there. Scenery on the tour was spectacular. The steam train was a nice addition. This has a bridge goign over the train tracks used in a Harry Potter movie as well as the 9 3/4 wall he comes through. If you want to see 9 3/4 wall go to Kings Crossing Railway Station in london

Quality of Experience
The experience was quite nice. Whitby was a wonderful place to visit and walk around plus have lunch. The Steam Train was a nice experience to do.
Guides, Drivers and Staff
The tour guide/driver was very knowledgeable and engaging. He provided good commentary and information.
Transport
The coach was comfortable. Tour took off on time
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on May 13, 2024

Thank you for your wonderful resume of your trip. This sure was a delight for myself and the team to work with you both.

It is super helpful for us to receive such detailed feedback and it gives us a great sense of pride to know that you appreciated our assistance.

This is a delight to read the travel experiences you both had.

Thank you for choosing to travel with us and we wish you many more happy travels.

All the best, Jane, Sarah and the Team