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Overall the trip was amazing. I wish I had s...
Scotland | Sep 1 - Sep 8, 2024

Diane
Diane M.
Newark, DE | Reviewed on Sep 12, 2024

Overall the trip was amazing. I wish I had some better guidance on making flights arrangements. My connections in Heathrow were very tight. The executive car travel in Edinburgh was excellent. The Hotel du Vin was lovely. Food was very good. The rooms face the courtyard so it can be noisy. Timberbush is the best tour group. Mercat and Raabies were ok too but Timberbush guides were very polite and engaging. The hotel in Inverness was ok. Food and staff not so good. Location excellent. Train ride to and from Inverness were great but KimKim needs to remember that not all tourists know the rail system and it can be tricky. Glen Afric, Cava Cairns, Culloden, Eilaen Donan Castle, St. Andrews are a must. The most incredible journey was the Isle of Skye. We had a beautiful day and the guides were amazing. Our return to Edinburgh on train was lovely but we were asked to get our own taxi. That was difficult since no taxis are allowed at Waverly and must be prebooked. We had to haul our luggage a couple blocks to where the taxis were. The Tiger Lily was an incredible hotel. Did not eat there. This part of the city looked amazing. We called KimKim on check-in to Tiger Lily that we missed our Whiskey tour since we could not get a taxi. We were told someone would reach out on Monday. We have not heard anything. Overall, I would recommend KimKim but the travel advisors need to remember that we are not all European travelers and need additional assistance.

Activity Reviews
Private transfer in town
Private transfer in town
Scotland
Quality of Experience
Guides, Drivers and Staff
Transport
The Isle of Skye & Eilean Donan Castle
The Isle of Skye & Eilean Donan Castle
Inverness

Excellent!

Quality of Experience
Jack our guide
Guides, Drivers and Staff
Transport
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Sep 13, 2024
Hi Diane, Thank you so much for taking the time to share your review about your recent trip with us. It was truly a pleasure working with both of you, and we are thrilled to hear that your overall experience was amazing. That’s such wonderful news! I can see that you enjoyed some incredible moments during your travels. Your feedback is invaluable, as it helps us learn, grow, and continue offering a service that makes a positive impact on our guests. It's such a shame that you missed the... Read more

Hi Diane,

Thank you so much for taking the time to share your review about your recent trip with us. It was truly a pleasure working with both of you, and we are thrilled to hear that your overall experience was amazing. That’s such wonderful news!

I can see that you enjoyed some incredible moments during your travels. Your feedback is invaluable, as it helps us learn, grow, and continue offering a service that makes a positive impact on our guests.

It's such a shame that you missed the whisky tour we arranged for you, which was scheduled just an hour after your arrival at Edinburgh Waverley. We completely understand how navigating such a large station can feel overwhelming. I was hopeful our conversation before your trip had covered the steps for getting a taxi, and I thought the introduction of Edinburgh Waverley's dedicated taxi zone in 2023, the largest in the city, would make things easier. We had discussed that there were staff inside the station to help book taxis for you, meeting you at the main entrance, which we felt was a better option than locating a pre-booked transfer. Perhaps this wasn’t as clear as it should have been during our call.

We’re sorry to hear you had to walk, and we truly wish we could have provided immediate assistance through the on-call number we gave you. Unfortunately, by the time you contacted us after checking into your hotel, the tour had already started, and we weren’t able to rearrange it or secure a refund. This feedback is very valuable to us, and we'll ensure we add extra details to our roadbook to clarify these steps even more.

Thank you also for your comments on the hotels and tour operators. This information is incredibly helpful as we continue to improve our service.

I did reach out to you on Monday via the KimKim messaging system, as promised. I’m sorry you didn’t see the message, as we would have gladly arranged a call.

Once again, thank you for choosing to travel with us. We hope you’ve created some lasting memories and have plenty of photos to remember your journey by. We’d love the opportunity to work with you again in the future.

All the best,
Jane & The Team

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