Great option for first time travelers to France!

France | Sep 16 - Sep 27, 2024

So cute and cozy, beautifully decorated. Great location! Very clean room. Only docked one star due to having to carry luggage up and down the staircase due to small and slow elevator.

Lots of space, big bathroom with great water pressure. Comfortable bed. Friendly staff. Great location within walking distance to everything! Docked one star because the shower did not have a door or curtain and the whole floor of the bathroom would get soaked every time we took a shower.

Why is this hotel rated 4 stars? Our first room was handicap accessible so no door nor curtain for shower. Entire floor of bathroom would get wet after each shower. Also the floor to ceiling window had a massive crack in it and the front desk person laughed about the door to the room (also glass) not being easy to lock. We requested a move, which they accommodated the second day of our stay. The new room was beat up and not very clean (dried coffee was in the cups, poop stains in toilet). At check out we were yelled at by the front desk for calling Kim Kim to complain about the accommodations and were scolded and told we should have just told the front desk directly. We did that, which was why we were moved, however thought Kim Kim tram should know if this hotel was a partner of theirs. Aside from all of that, this hotel was not centrally located and about 15-20 min minimum walk to the city center. Would have preferred to stay closer to where everything was versus off beaten path.

The hotel itself was beautiful, as were the main lobby and restaurant spaces, however the room was terrible. The bed was like sleeping on a rock, so uncomfortable that we woke up every morning with back and neck pain. Also there was what looked like a gravestone right out of our window so that was extremely unsettling and maybe too “historic” for us. You could clearly hear your upstairs neighbors moving around. Location was ok, you could walk 10 minutes and see the Notre Dame cathedral as well as the Roman Ruins. The one thing that we did not like about location was when we wanted to go elsewhere outside of old town Lyon, we needed to get Ubers or have multiple train transfers.