Service provided by local specialist: Outstan...

Belize | Apr 23 - May 2, 2023

Amazing, I highly recommend the Honeymoon Hut with plunge pool over looking the forest mountain ridge (Hut 12) No Television, No Air Conditioner- I never missed either! We really connected with the vibe, so relaxed, so tropical, so unique, so beautiful!

Let me first say....I chose this resort, I stayed here 1 night- the next morning being very distraught ...spoke to Catharina about the condition of this place- she jumped into action! she immediately , set up our transfer driver, and booked us into the Turtle Inn Lodge ( another Francis Ford Coppola Resort) where we finished out the rest of our amazing Belize adventure! The Placencia Muy'O Resort is NOT as advertised- Not a 4 or 5 star resort- Think more along the lines of a timeshare resort with deferred maintenance throughout the resort and including the room I booked . I chose Placencia Muy'Ono Resort based on the advertised pictures (chose ocean view king size bed rm 221) -Upon arrival we noticed the beach was beautiful and the pool seemed really nice. However our room wasn't ready for us so we hung out a little and walked around. We began to notice all the missing tile around the pool sitting area, cracked /broken tiles along pathways and stairs- broken or missing ground lights (and the kicker) we went to see the organic garden , that was actually a weed patch. -Room: worn old furniture, stained light shades, water damage stain on up-wall near ceiling, stains running under a/c, hole in balcony ceiling , open electrical with missing light fixture outside bedroom door, dirty coffee cups for use in cabinets, bathtub with mold, the list goes on and on (we took pics of everything) -On-site Restaurant : Food was awful and overpriced, my husband sent his pork chop dinner special back and ordered a burger - I simply could not eat my fish dinner plate. Staff: some were really friendly others were not. Management : assistant manger took our call, listen to complaint (my husband did not sleep at all on the worn spring mattress- I woke up with a headache) she looked at the pictures we took of everything that was broken/dirty etc...and she apologized, said she was working on our request for the one night stay refund. We were told K.Williams was the manager and was the person to approve the refund. However K. Williams was never available when we called .....and still has not responded to our complaint or request for refund of our one night stay ( we were stuck for the night ) -We asked 3 people that worked there if this resort was a timeshare, they said yes- assistant manager said no -Length of stay: we were booked for 5 nights, we stayed 1 night -The Casino is closed down (local tour guide said an incident happened) ...Maybe at one time this resort may have been really nice, I can't speak to that- but based of my experience, I would say vacationer beware !

The Jaguar Preserve was educational and a great experience for those interested in the preservation of jaguars. Even though we didn't see a jaguar, we enjoyed the hike.

We spent our leisure day exploring the surroundings and relaxing at the resort, which set the tone for our entire trip.

We had a great time visiting the Xunantunich Mayan ruins, even though not everyone would want to walk up 120 steps in humidity our local guide, Rene, made the experience memorable and informative as he was of Mayan descent.

Our visit to Caracol and Rio Frio Cave & Pools was enjoyable, thanks to our guide, Rene, who understood our interests and made the experience more engaging. If we went back we would definitely want to explore more of the caves. His wife even prepared a delicious, traditional lunch for us, which added to the authenticity of our experience.

We had a good time snorkeling at the Barrier Reef, but we were in a group, which impacted the experience. In the future, we would prefer a private snorkeling experience.