Kim Kim is not for me
New Zealand
|
Dec 29 - Jan 5, 2024
Knowing what I know now, I will never use Kim Kim again. To be fair, it has a market. If you aren't willing to do any trip planning and want someone to do everything for you for a 50% mark up, then Kim Kim is the tool for you. My main complaint: if a company is unwilling to give you an itemized bill for what they are charging you, then it is at least in a grey zone in terms of scams.
I stumbled upon this service when trying to plan our honeymoon to New Zealand and Fiji. I was simply looking for things to do and before I knew it, I had a lovely Kiwi helping me plan a trip. The time zone challenge was not her fault and to be fair we were running up against the clock for a popular holiday time in New Zealand. This made communication difficult. I felt rushed and that all my feedback into proposed itineraries was not acknowledged. For example, I wanted to use Marriott points, but I'm sure they don't have a deal with that brand and couldn't make money off it so they kept pushing us elsewhere. I felt pressured to do things I had zero interest in doing. They weren't able to book a rental car so I had to do that myself anyways. I think my main frustration was being in the dark of what we were paying for. I asked for a itemized bill, but they would only give total cost. So when we would remove things from our itinerary and our price didn't go down correspondingly, a lot of red flags were going off in my head. My wife and I literally booked the final itinerary separately and saw just how much we were paying for the service. We ended up going along with it out of guilt for the time spent by our specialist than anything else.
The Good: accommodations were great, insight into what activities were available, and ideas.
The Bad: everything else
Hotel Reviews
Super cool with a robot butler. Loved it
Staff was the highlight. Loved everything about this place. Very homely
Botique but odd. Not my cup of tea, but memorable
Super cute
Activity Reviews
Must do in Auckland
Super cool just pray for no clouds
Good but not great
Thank you for taking the time to share your feedback with me — I'm always striving to provide our travelers a 6-star experience and hearing about your experiences helps us to continually improve. It seems there were some misunderstandings that I hope I can help clear up!
We specialize in booking full end-to-end packages so we can ensure both the quality of your experience and be able to step in to coordinate on your behalf while you're in-country, should you need it. While I... Read more