Outstanding service and support from KimKim
Portugal | Oct 9 - Oct 21, 2023

Lesley
Lesley S.
San Diego, CA | Reviewed on Nov 03, 2023

As an overall comment I have to say that working with KimKim and its agents, Carmen and her colleagues, was outstanding. Not only were they able to suggest and arrange a fabulous trip in foreign lands for us, but they were extremely flexible and helpful during our planning process, which required many changes due to family circumstances, time constraints and specific criteria that we specified.

In addition, with the App that they supplied, along with a detailed daily trip plan they provided a very useful chat program that allowed us to request assistance and to change plans on the fly when encountering the inevitable issues that arise during any trip. We were able to get quick and successful resolution to several matters thanks to their friendly and effective attention.

We were so impressed that we recommended KimKim to several fellow tourists that we met along our way. We have no hesitation in recommending KimKim and will be sure to use them again if we make another tour. Thank you for everything, KimKim team!

Sincerely,
Paul and Lesley Sagar,
San Diego, California

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Excellent choice in a perfect location, again

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Location
Hotel Regina
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Excellent location. However, this hotel did not come up to the same standard as the others. Perhaps it was due to being in a big city, but while the room was large the furniture was very sparse, and there was no cupboard space. The lobby staff were very friendly and helpful, but the ambiance left something to be desired.

Hotel Palacio de Valderrábanos
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Excellent choice in a perfect location, yet again.

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Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Carmen Herranz
Carmen
Carmen Herranz
Local specialist in Madrid, Spain | Replied on Nov 06, 2023
Hi Lesley and Paul, Thank you so much for this beautiful and detailed review. Your feedback is important to us in the Espíritu Travel Team and I am happy that you enjoyed our country by experiencing the authentic atmosphere and local flavors with your adventurous spirit and willing to enjoy the country. It has been an absolute pleasure having you as guests as you make it even more pleasant to design special trips for travelers who enjoy and value local culture, and you did so many things!... Read more

Hi Lesley and Paul,

Thank you so much for this beautiful and detailed review. Your feedback is important to us in the Espíritu Travel Team and I am happy that you enjoyed our country by experiencing the authentic atmosphere and local flavors with your adventurous spirit and willing to enjoy the country.

It has been an absolute pleasure having you as guests as you make it even more pleasant to design special trips for travelers who enjoy and value local culture, and you did so many things! Even driving from Salamanca to Madrid!

Once again, thank you very much for your special words. We will be waiting for you with open arms when you want to return and visit other areas of Spain or Portugal.

More history, art and food are waiting for you ;)

Muchas gracias. Un abrazo =)
Carmen