We had a wonderful time in winter Vienna. Cl...
Austria | Jan 12 - Jan 17, 2024

Elizabeth
Elizabeth M.
Nicetown-Tioga, PA | Reviewed on Jan 22, 2024

We had a wonderful time in winter Vienna. Clemens was thoughtful and conscientious in his planning and communication. We particularly loved the concerts and the Kunst museum/Shoenbrunn palace. The wine tasting that Clemens arranged was outstanding. Our guides Christina and Andreas were fantastic. Clemens had all out tickets ready and waiting wherever we arrived. The highlight was our hotel-the Sans Souci was outstanding. The accommodations, staff and cozy hotel bar was the highlight of the trip. The fact that there is a grocery store right next door was a gift!
We were not too fond of the restaurant we went to for the authentic Vienna meal and there was too much time allotted for it (3 hours and we were done in 45 min and there was no explanation as to what anything was..A few tips-you are better off taking ubers around the city instead of the arranged transfers/pick ups. We had to wait a lot, once we dropped off at the wrong place,then dropped 1/4 mile away from the entrance and has to walk in the dark. The concert had just started when we got there and it was very stressful. Also many of the arranged rides had drivers who were smokers and their vehicles reeked of smoke.The Uber would give you flexibility to come and go on your own terms and they were plentiful. Next time we do more museums!

Hotel Review
Hotel Sans Souci Wien
Vienna

This hotel was outstanding! The accommodations, the staff, the housekeeping and Le Bar were actually the highlight of our trip. The coffee service was delicious and the included breakfast was luxurious. We loved the grocery store right next door-very handy and quite the asset. One of the best hotels I have ever stayed in.

Authenticity & Character
Location
Staff
Manuel at the bar was fantastic. His champagne tasting was such a treat. He is so knowledgeable. Nicolas at the front desk was a wealth of knowledge.
Cleanliness & Comfort
Don't stay anywhere else!
Activity Reviews
Highlights of Vienna: Walking Tour
Highlights of Vienna: Walking Tour
Vienna

Christina was fantastic. Warm, friendly, knowledgeable and honest about Austrian History.

Quality of Experience
Guides, Drivers and Staff
Masterpieces & Mysteries: A Tour Through Vienna's Kunsthistorisches Museum
Masterpieces & Mysteries: A Tour Through Vienna's Kunsthistorisches Museum
Vienna
Quality of Experience
Guides, Drivers and Staff
Exploring Schönbrunn Palace
Exploring Schönbrunn Palace
Vienna
Quality of Experience
Guides, Drivers and Staff
 Culinary Highlight Tour through Vienna: Unravel the Viennese Life Style 🍻🍲🚶
Culinary Highlight Tour through Vienna: Unravel the Viennese Life Style 🍻🍲🚶
Vienna

Andreas was outstanding! He was enjoyable to be with and picked a great place for us to have goulash (we had had enough Weiner schnitzel by then).

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jan 22, 2024
Dear Elizabeth, Thank you so much for taking the time to share your experiences from your winter trip to Vienna. We're delighted to hear that you had a wonderful time and enjoyed the concerts, the Kunst museum, Schönbrunn Palace, and especially the wine tasting experience we arranged. It's also great to know that our guides, Christina and Andreas, added positively to your journey, and that the Sans Souci hotel met your expectations in terms of comfort and convenience. We appreciate your... Read more

Dear Elizabeth,

Thank you so much for taking the time to share your experiences from your winter trip to Vienna. We're delighted to hear that you had a wonderful time and enjoyed the concerts, the Kunst museum, Schönbrunn Palace, and especially the wine tasting experience we arranged. It's also great to know that our guides, Christina and Andreas, added positively to your journey, and that the Sans Souci hotel met your expectations in terms of comfort and convenience.

We appreciate your honest feedback regarding the restaurant experience. Understanding that it didn't fully meet your expectations, we'll take this as an opportunity to improve our services. Ensuring that our guests have a clear understanding of the local cuisine and a more engaging dining experience is important to us.

Your insights about transportation are incredibly valuable. We apologize for the inconveniences you faced with the arranged transfers, and we take note of your preference for using Uber for its flexibility and convenience. This feedback will help us in refining our transportation options for future guests.

We're glad to hear that you would be interested in exploring more museums on your next visit. Rest assured, we will tailor your next itinerary to include more of these enriching experiences, ensuring a trip that aligns perfectly with your interests.

Once again, thank you for choosing us for your Vienna adventure. We look forward to the opportunity to assist you in the future and to provide an even more seamless and enjoyable experience.

Warm regards,

Clemens