Beauty of Mongolia with some bitter from organizers
Mongolia | Jul 21 - Aug 10, 2024

Piotr
Piotr R.
Poland | Reviewed on Aug 11, 2024

It was our fourth trip with KimKim. The Mongolian nature was amazing-mountains, sand dunes, traces of dinozaurs. We met amazing people , true Nomads of the XXIst century, but :
-our nice guide was rather an interpreter not a guide. With mediocre english and almost no knowledge of Mongolian history and culture. Each question asked cause an intense discussion with a driver and a short two sentenced answer. No background of every day schedule, no history, no ethnical background. This was the case for 2 guides, one in Ulan Bator (a nice young boy, knowing nothing about places we visited) and a lady who spend 3 weeks with us (guiding was a summer job for her).
-there was no real plan for the days we have been driving, no foto stops, unless asked for, no piknic
Driving through Africa, Asia , we know it is possible to organize almost everything in every country and that was the kind of service we have always been receiving by KimKim. Not this time. Paying 20 k USD for 3 weeks we were expecting a superior treatment in a country where the most expensive hotel is 250 USD/night (in UlanBatar), and where we slept mostly in gerds (far different from 5star tents in Africa). Remember in Mongolia average salary is about 500 USD/month, and food is 20-40 USD/per day /two persons in restaurant.
Final conclusion, we always try to find our best during the vacation , so we really rest, but that was not due to Crystal efforts.

Local specialist: Crystal Batdorj
Crystal
Crystal Batdorj
Local specialist in Ulaanbaatar, Mongolia | Replied on Aug 14, 2024
Dear Piotr,
Thank you for sharing your detailed feedback with us. We’re delighted to hear that you enjoyed the stunning landscapes and unique experiences Mongolia has to offer. It was fascinating to see your photos and videos of the wrestling matches and with eagles and hear that you’re enjoying your trip while you were traveling with us.
However, we are genuinely sorry to learn that the guiding and planning aspects of your trip did not meet your expectations.
Your comments about the guides...
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Dear Piotr,
Thank you for sharing your detailed feedback with us. We’re delighted to hear that you enjoyed the stunning landscapes and unique experiences Mongolia has to offer. It was fascinating to see your photos and videos of the wrestling matches and with eagles and hear that you’re enjoying your trip while you were traveling with us.
However, we are genuinely sorry to learn that the guiding and planning aspects of your trip did not meet your expectations.
Your comments about the guides and the overall organization are very important to us, and we will review them carefully with our team to ensure that improvements are made. We regret that this trip did not align with the superior experiences you’ve had with us in the past. Due to the short travel season in Mongolia, we rely on teachers and students for guiding roles, as they are ideal for this work during their summer vacations. We will work on enhancing the training for our guides to better meet our standards.
Please know that we are committed to making things right and ensuring that future trips better reflect the high standards you expect from KimKim.
Thank you once again for your honest feedback.
Sincerely,
Crystal