Great trip

Brazil | Sep 12 - Sep 28, 2022

From start to finish Rachel was incredible. She responded very quickly to all our messages before we booked and then while we were away, she was quick to help with any issues, including delayed flights etc ensuring guides met us at the new times. She ensured all the hotels and guides were appraised in advance of our comprehensive dietary requirements.

While we were away for the last week the weather forecast was dreadful, with thunder and lightning. We spoke to Rachel, she and her colleague Paulo, didn’t hesitate to rearrange things for us. They got refunds where they could and re-booked the last part of our trip within 24 hours of the initial conversation about it. They could not have been more helpful, understanding and accommodating. Nothing was too much trouble for them. We were incredibly grateful as it made the last few days of our trip so relaxing and enjoyable.

Rio:
Hotel was nice, staff helpful and the breakfast was good. Plenty of options, including gluten / dairy free products and staff were able to assist with ingredients for other products.
Luis our guide was lovely. Knowledgeable and friendly. He made our tours educational and enjoyable. He mixed humour with information and we always felt very safe with him. His English was excellent and he was very helpful at the airport ensuring we got checked in and staff were able to assist us. Our extra tour with him was a bonus and we enjoyed that given the weather was not conducive to sitting on the beach!
Bike tour: This was the only aspect we were not happy with. The bikes were dreadful. They were very old, unsafe and didn't work properly. The gears kept slipping and the brakes didn't work well. The guide kept cycling off in the distance, not noticing that we had had to stop due to the bikes. He did switch bike with me at one point but it didn't help much as they were all as bad as each other. This spoilt the ride and we had to end it half way through to return the bikes as they were so difficult to ride. We felt as if he had chosen those bikes as the owner was a friend of his rather than they were good quality bikes that would be safe to ride.
We were appreciative of Rachel dealing with the issue swiftly and ensuring we were able to have the extra half day with Luis instead.

Pantanal:
We were disappointed by the condition of the room and dining room at the Pousada Rio Clara. The door handle fell off on the first day and was never fixed. The room itself is probably best described as shabby and in need of attention. There was nowhere to put clothes away, no wardrobe or drawers so we had to live out of suitcases on the floor which is not ideal. The dining room is best described as mess-hall style. The food was reasonable. We had made special requests which weren’t always followed and what was provided was basic and repetitive. It feels as if there is not enough funding, The staff all do multiple jobs on the property and so there are not enough available to ensure things are at a good standard. They are friendly and as helpful as they are able given the difficulties they seem to face.
The guide DJ was great, incredibly helpful, knowledgeable and friendly. We really enjoyed the boat trips most of all. The road safaris are a bit hit or miss as far as seeing animals which can’t be helped.

Foz do Iguazu
We were met by the very lovely Lurdes and the driver. She was so friendly and helpful, always trying hard to help us have the best experience, we were sad to say goodbye to her! She made the whole stay in Foz really special.
The Wish hotel was incredible, a huge property with a mix of property styles for the rooms. A lovely pool area and small pools adjacent to the properties. The restaurant was great, excellent choice of food at the buffet for breakfast, lunch and dinner. Options for gluten free and very helpful staff.
Salvador
The guide was very friendly and helpful, giving advice as to where was and wasn’t safe to go while we were there. He also advised my husband to take off his fine gold chain. This did all make us feel quite vulnerable there as we were obviously tourists. The city was interesting in parts but the deprivation was sad to see.

Prai do Forte
Such a wonderful place to end our trip. Beautiful weather, a lovely hotel with incredibly helpful staff and a very nice local area, in walking distance, and a beautiful beach with white sand, palm trees and water as warm as a bath!

All in all we found that going through KimKim and the local agent worked really well. This was the first time we had used an agent, we usually book everything independently and don't have guides or drivers. We felt this was a really excellent way of travelling around Brazil and would have struggled without Rachel's advice, knowledge and help. We will recommend both KimKim and Rachel to anyone wanting to book!