It's been years since we used a travel agent....
Croatia | Aug 20 - Sep 3, 2022

Leslie
Leslie B.
United Kingdom | Reviewed on Sep 10, 2022

It's been years since we used a travel agent. We are confident & regular international travellers, and well used to booking our own flights, hotels, restaurants and so on. But when we decided to visit Croatia, we realised we needed a bit of extra help. The country was unfamiliar, our plans slightly complicated, and we wanted to pack a lot into our two week trip. And having been denied a decent holiday for a couple of years, we wanted this one to be special.

So we chose Kim Kim. And boy was that a good decision! We were blown away by the personalised planning, the thought, the attention to detail. Right from the first tentative thoughts about where to go to the last airport cab, Kim Kim made sure everything was seamless.

The whole process feels really personal, right from the start. They work hard to tailor the trip to your individual needs, and take a lot of trouble going back and forth to get it right. And the web interface and the app that help you to keep track of your plans, not only before but during your trip, are very slick and user friendly. Little details like being able to download ferry tickets directly onto your phone make things very smooth.

But the thing that really made a difference was having one person looking after us throughout. Antonia, our local specialist, was AMAZING! To be honest, I was a bit sceptical at first about how much personal contact we would really get once the plans were finalised and the trip paid for. But Antonia was there by our side (virtually at least) every day of the trip, messaging us each morning to remind us of our plans, sorting out things like restaurants, trips and even laundry. As my wife said, it was like having a butler!

This probably wasn't the cheapest way to travel, but it was the best. We packed so much in, and had so much fun, with so little hassle. We will definitely be going back to Croatia, which may well be our new favourite destination, and we will definitely use Kim Kim again.

Les

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Local specialist: Antonia Šutić Ljuština
Antonia
Antonia Šutić Ljuština
Local specialist in Zagreb, Croatia | Replied on Sep 15, 2022

Hi Leslie, thank you so much for the wonderful review! I am happy you and your family had a great time. Looking forward to your return to our country.
Sending my regards from Zagreb!
Antonia