They Listen. Everything was great! Dean was Awesome!
Ireland
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Mar 25 - Apr 2, 2024
The most important thing to say is that from KimKim's initial intake representative to our local specialist Dean who handled our planning and trip, they listened to what WE said we liked, did not like, and wanted. We have never used a travel agent or planner before, because we had never found that before. I kept waiting for the shoe to drop, as they say. Probably had a bit of an edge in the beginning because I was just 'Waiting for it'. We knew Ireland would be wonderful; we didn't know we would meet a travel planner that was great as well.
Will mention one more thing. We tested the offer of 'Call or chat me any time' a few times during the trip, often from the middle of nowhere (our favorite places). Dean knocked it out of the park each time. Whether it was helping us find an obscure place, sleuthing some history for us, or locating where we could purchase a hard to find electronic device.
Hi Carl
Thank you for taking the time to write a wonderful review on your trip.
We are delighted that you had a great time and that everything went perfectly for you.
Everyone within the company hopes to welcome you back to Ireland in the future.
All the best.
Dean