A WONDERFUL TRIP TO THE PHILIPPINES
Philippines
|
Apr 22 - May 6, 2023
Our experience with Kim Kim and our travel advisor, Cami was beyond our expectations. Cami customized our trip for us and provided guidance based on her experience all along the way. She was in touch from the first day of our trip planning almost daily and in the days after our trip wanting to make sure we were reminded of flights, government registration, transportation pickups, names of local guides, emergency contacts, and general information to make our tours and overall trip a great experience.
Our arrival in Manila was uneventful and the Belmont Hotel was ok but not great. While the proximity to the airport was great, the customer service was lacking; it was crowded and they handled overflow by placing dining tables in the lobby. On Sunday, we had a major problem with our flight from Manila to Legazpi on Sunday on Cebu Pacific Airlines. Our flight was diverted mid-air to return to Manila due to a problem with the landing gear. We had to stay in the air to burn off fuel which was a little disconcerting. Flight announcements were not made so many onboard were nervous to say the least. Upon our safe landing in Manila (Sunday evening), none of the emergency contacts answered the phone numbers which was very frustrating. I finally was able to get through to Carmel with WhatsApp. We were directed to an area near the baggage claim where we were given vouchers from Cebu Pacific. After more than an hour and a half, they took us by bus to a cheap and disgusting hotel (Royal Bellagio Hotel). There were prostitutes on the street soliciting passengers (including our husbands) and men trying to sell Cialis. We had to wait in line for over an hour to get on the elevator (maximum capacity of 2-3) to register on the 3rd floor. We were all lined up on the outside steps and through a restaurant to board the elevator. At approximately 8:00 p.m., we finally checked in and were promised dinner that did not arrive until 11:00 pm and it was inedible. We had to be ready to leave at 4:00 a.m. to depart on bus for the airport where there was no one there to meet us and let us know our flight number – we were directed all over the airport before finally getting our boarding passes. I would highly recommend any other airline other than this one.
We let Carmel know our flight number on Monday morning and she arranged for our airport transport to Donsol. Cami was back in touch to help us rearrange our itinerary so that we didn't miss out on anything. After a really rough beginning, our visit to Donsol was wonderful. The Elysia Resort was good but clearly our most “rustic” stay. While this was on the beach, the beach left much to be desired. It was dirty and there were dogs everywhere. They barked all night long. It was difficult to adjust the room temperature, the towels were pretty bare, the beds were only okay, but the food was good in the restaurant.
In Donsol, we were taken care of by Carmel and Ariza with Bicol Beyond; both were very accommodating, but Ariza was beyond our expectations. She was personable and very hands on. We really appreciated the rearrangement of our day to Busay Falls and the ability to switch it out with a second whale shark outing – all at no additional cost. Our first rearranged outing was our dive trip to Ticao Island and the Manta Bowl. Junery Azupardo (Jun) was our divemaster and he was assisted by July. They were both very, very good and experienced divers and we felt confident we were in good hands. Our first dive was a wall off Ticao Island and it was magnificent with colorful coral. Jun took photos and videos for us and hand delivered them to us on a thumb drive at our hotel in Legazpi – that is what I call “over and beyond” service. Jun and Ariza are both very good representatives for Bicol Beyond.
Because we arrived late, Cami worked with Bicol Beyond and Ariza was on the job. She rearranged our schedule for a second whale shark outing that was staffed with a great crew (including her husband who is a Butanding Interaction Officer [BIO]) and a university student, Aldwyn Calaguing, who was researching whale sharks also was onboard. Aldwyn was able to provide us so much information about whale sharks. Both BIOs on the boat were in the water with us and pushing us along to get the best from our swim with two different whale sharks; one was approximately 6 meters long (nicknamed Notchie due to a notch in his tail) and the other nicknamed Biggie because he was between 9 and 10 meters long. It was awesome! Ariza then arranged a special lunch for us. Her husband had hand-selected two large fresh crabs and she paired them with vegetables and rice. WOW! Our tricycle drivers (Mark) were so much fun and we enjoyed them so much. This company and the entire staff was wonderful!
The firefly river was fun and relaxing and our guide, Laura was good. We were able to see a couple trees where they were swarming so that was neat to see.
Our transfer from Donsol to Legazpi was uneventful and The Marison Hotel was very nice and the staff was very welcoming. We enjoyed our trip to Camalig province and the cooking demonstration was great – I must learn how to make that dish! I think it was Pinangat? It was delicious.
Our flight to Cebu City was uneventful despite a delay on Cebu Pacific airlines. We enjoyed the Marco Polo Hotel – the breakfast buffet was great and there were dining options. Canyoneering in Kawasan Falls was great and it was strenuous. I would suggest you have your clients watch a video of the trekking. We were by far the oldest people there but we had a great time- take that, you young ones!!. Justin and Vincent were our guides. When one of our group struggled with asthma and some of the climbs, Vincent and Justin he stuck by her side, holding her hand, and floating her through some of the river areas while we went forward and jumped all the cliffs – It was great fun!!
We enjoyed our trip to Bohol. It was a nice and relaxing day scheduled after a few days of very active tours. Both our tour guides were very nice. Christine accompanied us to the seaport and was there after our day to get us back to our hotel. Marichu (she gave her name as Sarah) was wonderful giving us a lot of information about Bohol, the Targsier Sanctuary, the Chocolate Hills, and the town. It was a very nice day aided by great tour guides who were clearly very interested in our comfort and needs.
The flight from Cebu City to Puerto Princesa on Philippines Airways was uneventful and it was a better airline experience. The Hue Hotel was good-clean and comfortable, and the location close to the Robinson Mall was nice. When we got in, we decided to chill by the pool and were seated but the bar staff asked us to move while they prepared for a private party. We moved to where we were directed and after 5 minutes, they approached us again and asked us to move. They suggested a location in the sun and after finishing our drinks, we decided to leave. The way this was handled was very poor. Later, we visited the pool which is badly in need of repairs. Many tiles were missing and the edges of the plaster were sharp.
The underground river was a nice experience. Rich is a very good tour guide who clearly knows the area well. Like all our guides, he offered to take group pictures for us and we got a really good guide for the mangroves who sang to us. It was quite entertaining.
Our trip to El Nido was interesting. We had someone pick us up but were taken to a gas station where our driver and van were switched. The driver didn’t appear too engaged or interested.
El Nido was great and the Funny Lion is a great hotel. We were greeted by the hotel manager who welcomed us and offered his assistance with anything we needed. He checked on us daily. The rooms were clean and beds and pillows were great. The pool was wonderful. Our island hopping was good but we were shocked at the amount of coral that is dead or dying. I know some of this is due to Typhoon Odette but this was not the best for snorkeling. The boat crew was wonderful and attentive and they prepared two great lunches on the boat. It was great, great fun.
Overall, we really enjoyed our trip and all of the transfers, guides, and details were attended to very well by Cami who continually checked in on us.
On a scale of 1-5 with 5 being the best, we rated the hotels:
• Belmont Hotel – “3”
• Elysia Beach Resort – “2.5 to 3.0”
• Marison Hotel – “4”
• Marco Polo Hotel – “4.5”
• Funny Lion Hotel – “5” – this staff went way and beyond. The rooms were nice. The linens and towels were great. Food was good. Pool was wonderful and the outside showers, bathrooms and foot wash was really convenient and useful.
For publication (here is a condensed review but feel free to use specific information about the tour guides, tour companies and the individuals as you feel appropriate). Most of this is designed to be helpful to you in further trip planning.
We planned a trip to the Philippines with KimKim Travel and were very pleased with their services. Our agent, Cami, helped us to customize a trip specific to our wants and needs. She provided guidance based on her experience. After a couple of months in getting the itinerary finalized, flights confirmed, submittal of needed documents, and answering our many questions, she sent a comprehensive summary of our trip with emergency contacts, tour guide names, details about transfers, and suggestions for restaurants, shopping, and additional activities. She kept in touch with us almost daily and made recommendations throughout our vacation. She sent us reminders throughout our trip and provided troubleshooting when we had a canceled flight that disrupted our schedule. She and the tour companies and guides in the Philippines rearranged things for us so we were able to regroup and continue our trip with very little problem. We highly recommend KimKim and Cami Sarmiento.
Hotel Reviews
Belmont Hotel was ok but not great. While the proximity to the airport was great, the customer service was lacking; it was crowded and they handled overflow by placing dining tables in the lobby. A special request to use the pool in the afternoon on our last day was a major issue as check-out was at noon. After escalating our request to a manager, we were allowed to use the pool.
The Elysia Resort was good but clearly our most “rustic” stay. While this was on the beach, the beach left much to be desired. It was dirty and there were dogs everywhere. They barked all night long. It was difficult to adjust the room temperature, the towels were pretty bare, the beds were only okay, but the food was good in the restaurant.
The Marison Hotel was very nice and the staff was very welcoming as we checked in. The rooms were comfortable and had everything we needed. The restaurant was good and all staff from bell staff, to desk clerks, to restaurant servers were all very, very good. Great view of the volcano - wish it hadn't been so cloudy!
We would rate this a "4.5". All staff was very welcoming and helpful. There were multiple dining options. The pool area was a nice place to have a late meal. Breakfast was really good and plentiful with food and selection.
The Hue Hotel was good-clean and comfortable, and the location close to the Robinson Mall was nice. When we got in, we decided to chill by the pool and were seated but the bar staff asked us to move while they prepared for a private party. We moved to where we were directed and after 5 minutes, they approached us again and asked us to move. They suggested a location in the sun and after finishing our drinks, we decided to leave. The way this was handled was very poor. We had ordered beer - San Miguel Light but got the wrong beer. We approached the bar and they provided the correct beer but we watched one of the servers putting caps back on the beers we returned - that was a little alarming! Later, we visited the pool which is badly in need of repairs. Many tiles were missing and the edges of the plaster were sharp.
The Funny Lion-El Nido is a great hotel. The rating we gave was primarily due to the over-the-top service we received. From the management staff to every single employee there, it was clear we were the number one priority. We were greeted by the hotel manager who welcomed us and offered his assistance with anything we needed. We were provided with welcome and departure gifts - they weren't much but the thought was lovely. The manager checked on us daily. The Food and Beverage Manager was very attentive and was present in the restaurant and breakfast area each day. Like his manager, he was very focused on our satisfaction. The rooms were clean and beds and pillows were great. The pool was wonderful.
Activity Reviews
The underground river was a nice experience. Rich is a very good tour guide who clearly knows the area well. Like all our guides, he offered to take group pictures for us and we got a really good guide for the mangroves who sang to us. It was quite entertaining.
Junery Azupardo (Jun) was our divemaster and he was assisted by July. They were both very, very good and experienced divers and we felt confident we were in good hands. Our first dive was a wall off Ticao Island and it was magnificent with colorful coral. The manta bowl was a challenging dive with some strong down currents but Jun and July made sure we were safe and taken care of. When our first dive had to be cut short, we went to the other side of the bowl, and were able to see a large manta. Jun took photos and videos for us and hand delivered them to us on a thumb drive at our hotel in Legazpi – that is what I call “over and beyond” service. Jun, July and Ariza are both very good representatives for Bicol Beyond.
Ariza arranged our schedule for a second whale shark outing that was staffed with a great crew (including her husband who is a Butanding Interaction Officer [BIO]) and a university student, Aldwyn Calaguing, who was researching whale sharks also was onboard. Aldwyn was able to provide us so much information about whale sharks. Both BIOs on the boat were in the water with us and pushing us along to get the best from our swim with two different whale sharks; one was approximately 6 meters long (nicknamed Notchie due to a notch in his tail) and the other nicknamed Biggie because he was between 9 and 10 meters long. It was awesome! Ariza then arranged a special lunch for us. Her husband had hand-selected two large fresh crabs and she paired them with vegetables and rice. WOW! Our tricycle drivers (Mark) were so much fun and we enjoyed them so much. This company and the entire staff was wonderful!
Fun and relaxing. We found an area where the fireflies were swarming and it was interesting to see the synchronization.
Not applicable - we canceled this tour.
Canyoneering in Kawasan Falls was great and it was strenuous. I would suggest you have your clients watch a video of the trekking. We were by far the oldest people there but we had a great time- take that, you young ones!!. Justin and Vincent were our guides. When one of our group struggled with asthma and some of the climbs, Vincent and Justin he stuck by her side, holding her hand, and floating her through some of the river areas while we went forward and jumped all the cliffs – It was great fun!!
We enjoyed our trip to Bohol. It was a nice and relaxing day scheduled after a few days of very active tours. Both our tour guides were very nice. Christine accompanied us to the seaport and was there after our day to get us back to our hotel. Marichu (she gave her name as Sarah) was wonderful giving us a lot of information about Bohol, the Tarsier Sanctuary, the Chocolate Hills, and the town. It was a very nice day aided by great tour guides who were clearly very interested in our comfort and needs.
Our island hopping was good but we were shocked at the amount of coral that is dead or dying. I know some of this is due to Typhoon Odette but this was not the best for snorkeling. The boat crew was wonderful and attentive and they prepared two great lunches on the boat. It was great, great fun.
Our island hopping was good but we were shocked at the amount of coral that is dead or dying. I know some of this is due to Typhoon Odette but this was not the best for snorkeling. The boat crew was wonderful and attentive and they prepared two great lunches on the boat. It was great, great fun.
Thank you very much for your review Terry! I’m very happy to hear you enjoyed your trip and the time spent with our trip leaders. It was a pleasure organizing the trip for you, John, Danny and Debbie.
Thank you for choosing to travel with us. Looking forward to taking you on another unforgettable adventure!
Cami