Stress-free trip
Portugal | Mar 9 - Mar 16, 2024

Ashley
Ashley B.
Harrison, NJ | Reviewed on Mar 17, 2024

Pedro, our local booking agent was fantastic, the communication from him & his team was incredible. Everything was well planned and perfectly executed. He connected us with some wonderful local people. No stress for us, all we had to do was show up at the correct time and location. All transfers and tickets were coordinated.

Hotel Reviews
Condes de Azevedo Palace
Porto

Loved this place! It was like having an AirBNB with the services of a hotel. The location was great, it’s an easy walk to most things in Porto and yet perfectly quiet at night. I thoroughly enjoyed chatting with all of the staff, particularly Diogo. The place itself had a full kitchen with a washer, living room, and 2 floors - 2 bedrooms upstairs. This would be a great place for anyone who needs to stay for a long period of time. The breakfast offered was always good and a little different each day. Note: This might be a challenge for someone with mobility issues as there are steps to enter the hotel and several steps to get up to the bedrooms. Traveler tip: If you are relying on wi-fi during your travels, ask the hotel for their travel phone device that has maps and recommendations loaded - nice feature but we didn’t know about it until last night there.

Authenticity & Character
They did a beautiful job renovating while keeping the structure & elements of the palace in tact.
Location
We liked that it was located in a place where we could walk easily to most areas and yet, just outside of the central city’s busy/noisy area.
Staff
Everyone was so friendly and always willing to be helpful. We interacted with Diogo, Marissa & George the most - all of them were great. And the ladies at breakfast, never got their names, but very sweet and they made a great breakfast every morning!
Cleanliness & Comfort
Beds were comfortable, it had modern accommodations and it was quiet.
PortoBay Marquês
Lisbon

It was clean, quiet and safe with all the normal amenities. Staff was friendly. We loved our little “suite” set-up. Had one main shared door and then each room had its own locking door - perfect for families or friends traveling together.

Authenticity & Character
Let me share that there is nothing wrong with this hotel. The 3 stars is only because it didn’t feel like a special Portuguese hotel. It felt like many American hotels but with a bidet. It was more business like and perhaps that’s the majority of their guests?
Location
It’s a good location for sleeping quietly, we were on the inside walls (so no view, but we didn’t care about that) but because it was on a side street & deadend it was super quiet for sleeping which we appreciated. It’s a little bit of a walk to get to where “downtown” Lisbon is.
Staff
Rating both front desk & restaurant, everyone was professional and helpful. The only reason for dropping a star is that I didn’t really get to know them. The one who was a standout was Katiya, she was incredibly helpful and friendly, she personally gets 5 stars.
Cleanliness & Comfort
Housekeeping did a fantastic job! Beds were comfortable, blackout curtains and really quiet to sleep at night.
Activity Reviews
Porto's Historic Odyssey on a Private Walking Tour
Porto's Historic Odyssey on a Private Walking Tour
Porto

We were given a great overview of Porto. Sara was a lovely guide and knew her history. She told us tips along the way that helped us navigate on our own afterwards.

Quality of Experience
It was a private tour, we could go at our own pace and ask as many questions as needed.
Guides, Drivers and Staff
Sara was lovely and knowledgeable!
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service from Porto
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service from Porto
Portugal

We loved our ride to Douro Valley. Ivo was our driver but he’s also a guide and knows both Porto & Douro Valley. We learned so much from him. He’s the BEST!! One of our favorite moments was going off the beaten path and seeing an area that we would have never seen on our own.

Quality of Experience
The entire day out there was lovely.
Guides, Drivers and Staff
Ivo is a great conversationalist, he’s funny and he’s knowledgeable about the area. And he’s a skilled driver! There are some tricky roads with no guardrails and he knew how to navigate. We especially loved that he took us off the beaten path (with our permission of course).
Transport
Comfortable ride with a great driver! Very clean vehicle and water was available. Thank you Ivo!!
Scenic Voyage along the Douro River aboard an Exclusive Boat
Scenic Voyage along the Douro River aboard an Exclusive Boat
Portugal

The boat was perfectly fine, the Captain was pleasant and the ride on the river was relaxing. We only did an hour and that was plenty of time. We got lucky with nice weather but there is an enclosed cabin if it were to rain and they have blankets on board too. The reason for the 3 stars is it was a private boat trip and nothing special l. We had to download an app which made it feel impersonal. I could understand having to use an app with a public boat trip where everyone speaks a different language but this trip was just for us. It just wasn’t special.

Quality of Experience
Ditch the app for private trips.
Guides, Drivers and Staff
Talk more with the guests.
Transport
Everyone was on time and the boat ride was calm & safe.
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal

First we had lunch and then did a winery tour with a tasting. The restaurant within the hotel, was fine dining with beautiful views. Wine pairing with delicious food. I traveled with college aged daughters who had not tried wine before, this added to the fun of the experience. The wine was great! Many options to pick from for the tasting and can also make purchases. The grounds were simply beautiful even in the off season.

Quality of Experience
Food & wine were perfect.
Guides, Drivers and Staff
Restaurant - the staff were prompt & professional and we had Eduardo as our guide, he was great and knowledgeable. He shared how he used to help stomp grapes when he was a child.
Transport
Ivo was super and knew the area and took us off the beaten path.
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon

We had Pedro as our guide, he was great! Even though he's originally from Porto, he was very knowledgeable about Lisbon and its history. He was up for adapting the tour in any way that we wanted, our preference was for him to show us the highlights and give us a lay of the land so that we could navigate on our own afterwards. We enjoyed our personal conversations with him, he was very natural and adaptable. He gave us some great recommendations along the way and shared many good tips too. I should have taken notes as he referenced things because later on I realized we wanted to go to a restaurant that he recommended and had to reach back out - got our answer though which we appreciated. The tour ends on a very special note with wine tasting and pairings. It was the perfect way to relax and end the tour.

Quality of Experience
Our guide, the overall tour and the end of the tour - all super!
Guides, Drivers and Staff
Pedro was down to earth and just great!
Transport
Pedro met us at our hotel and we walked from there!
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Lisbon

This was such a unique experience to Portugal. We typically are not night owls and tend to eat dinner on the early side. We were given the option of the earlier Fado or later and chose the later because it's the one that the Portuguese people tend to join and enjoy. We wanted a local's perspective and we got it!

Quality of Experience
Quaint little place with lots of energy and life. Fado musicians were amazing.
Food
It was easy - start off with some bread & spreads. Order wine, pick a main course from either 2 fish or 2 meat dishes and your choice of dessert.
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

This is a beautiful and charming town and we were happy to see it. The palace was nice but there were lines although they moved quickly. The grounds (gardens and lakes) are pretty, be sure to walk around. We didn't need a full day in Sintra, but it was nice to see.

Quality of Experience
We had the flexibility to do whatever we wanted and for however long we wanted. We chose to leave Sintra a little early and explore another area.
Guides, Drivers and Staff
We had a private driver for the day, Nelson and he was great. Professional and was open to bringing us anywhere. He was so kind to let us borrow his hot spot as we were relying on local wi-fi.
Transport
The vehicle was larger than we probably needed, but super clean and Nelson was skilled at driving it through the narrow streets.
Discovering Belém's Charm on a Tuk-Tuk Ride
Discovering Belém's Charm on a Tuk-Tuk Ride
Lisbon

This was a little more touristy and scripted. That said, our driver was personable and tried to make it enjoyable for us. To discover Belem you need to drive to get out there if you are staying in the heart of Lisbon. We weren't fans of being driven in a TukTuk on the busy streets. Our driver was fine and there weren't any problems, but having done it, I think I would have chosen another option to get out to Belem.

Quality of Experience
Didn't love taking a TukTuk from downtown Lisbon to Belem, nothing against the company or driver, we just didn't feel super safe in a TukTuk. Perhaps getting out to Belem and then catching a TukTuk to show the area might have felt better. Also for us, this followed a walking tour and it wasn't necessary to hear things about the downtown Lisbon area again.
Guides, Drivers and Staff
The driver was friendly and mostly knowledgeable of the area, although it felt a bit scripted vs. natural conversation. I imagine it's a bit hard to be really personable when they have to focus on driving and giving info.
Transport
They were on time, the vehicle is a TukTuk and as safe as I guess a TukTuk can be. The driver was careful. At the end of the tour, he delivered us to our hotel which was nice.
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Mar 17, 2024

Dear Ashley,
Thank you so much for your detailed review and feedback - it is super important to us.
I am super happy to hear you had an excellent time in Portugal :)
Safe Travels,
Your Friend in Portugal - Pedro