5-star planning & 3-star execution
Patagonia
|
Jan 22 - Jan 27, 2024
Excellent platform made planning easy. Florence, the local specialist, was a prompt, helpful and clear communicator. I was very excited for the trip given the upfront planning and overall super positive interaction with Flor. Execution was average at best. There were 2-3 layers of subcontracting, which is not ideal. My choices/preferences weren’t conveyed fully or correctly 60% of the time. Fortunately I am a fluent Spanish speaker who is familiar with the region and was able to sort those mistakes myself. But things could have easily gone a different way. Overall, a big learning for me to research fully the companies that are actually providing the service, not just intermediating.
Hotel Reviews
Fantastic service, comfortable rooms, unbeatable access to the park and a terrific team of guides & drivers. Will definitely book again for a longer stay.
Located behind the historic Sara Braun mansion, next to the Plaza de Armas, the location is unbeatable. The suites are large and quite comfortable, clean and well maintained. Food & drink at the bar are quite good. Service is on par with the area of the country, on the unhurried/leisurely side. Not a place to go if you’re in a rush.
Activity Review
This should not be a 14hr excursion. King Penguin Park is quite small and takes less than 1 hr even with a large group of people. We burned no less than 4 hrs in extended cafe visits/breaks, stops without much to see and a general lack of clarity of the duration of each stop so we could manage our time ourselves. In retrospect, I would have rather spend an additional day in Torres del Paine than doing this activity.
