Eduardo / Pablo / KimKim Team are the BEST

Guatemala | Feb 17 - Feb 23, 2022

This review is long overdue but this was, by far, the best experience I've had of any tour I've had or been on in my life.

Communication:
From the get-go, Eduardo was extremely responsive to any/all of our questions. His responses were immediate and thorough.

Patience:
We were a difficult group to coordinate since there were 6 of us - all with varied levels of comfort and ideas of fun. Eduardo, took all of this in stride - regardless of last-minute changes or peppering him with questions - he was so incredibly patient with us! He should win an award for this - truly.

Helpfulness / Consideration:
Outside of just being extremely responsive and patient, he always took our questions and feedback into consideration to come up with a few varied options.

Tours/Guides:
I loved all of the guides Eduardo paired us up with - our absolute favorite guide was Pablo - who showed us around Lake Atitlan. Not only was he knowledgeable but he was also adaptive and he has quiet confidence throughout the tour. Everyone seems to know him also! We felt like we were walking around with a celebrity! He allowed us the time to review different spaces and took us to places we likely never would have seen or encountered without him. We only got to meet with Alex briefly (<1 hour) but he has great energy which is infectious! He's great as well

Driver: Antonio is THE BEST. He is so kind, so patient, and so helpful. Even though he didn't know how to speak a lot of English we were able to communicate with him a bit and he was so warm and thoughtful. In once instance, we were trying to get into the house but had issues getting into the gated community - Antonio spent a good 20 minutes working with us to get in touch with our friend who owned the home. Even if he was frustrated (I would be!) he never showed it and was so patient.

I know there must be SO many things Eduardo must have done behind the scenes that our group didn't even see to make our stay great. He even came by the house to sync with us on plans - he got us COVID testers to come to the home.

Again, I couldn't recommend this service or the team we met in Guatemala more. It was THE BEST tour experience I've ever had!