Eduardo / Pablo / KimKim Team are the BEST
Guatemala | Feb 17 - Feb 23, 2022

F
Felicia W.
San Francisco, CA | Reviewed on Sep 21, 2022

This review is long overdue but this was, by far, the best experience I've had of any tour I've had or been on in my life.

Communication:
From the get-go, Eduardo was extremely responsive to any/all of our questions. His responses were immediate and thorough.

Patience:
We were a difficult group to coordinate since there were 6 of us - all with varied levels of comfort and ideas of fun. Eduardo, took all of this in stride - regardless of last-minute changes or peppering him with questions - he was so incredibly patient with us! He should win an award for this - truly.

Helpfulness / Consideration:
Outside of just being extremely responsive and patient, he always took our questions and feedback into consideration to come up with a few varied options.

Tours/Guides:
I loved all of the guides Eduardo paired us up with - our absolute favorite guide was Pablo - who showed us around Lake Atitlan. Not only was he knowledgeable but he was also adaptive and he has quiet confidence throughout the tour. Everyone seems to know him also! We felt like we were walking around with a celebrity! He allowed us the time to review different spaces and took us to places we likely never would have seen or encountered without him. We only got to meet with Alex briefly (

Hotel Review
San Buenaventura Hotel
Panajachel, Sololá

The hotel itself was beautiful! Felt like a little Oasis and was right by the Lake and water!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Location and the room itself!
Local specialist: Eduardo Celada
Eduardo
Eduardo Celada
Local specialist in Antigua, Guatemala | Replied on Sep 22, 2022
Thank you for all this feedback, we have no doubt that this will help us to get more folks interested in this route which is impressive. Thank you for taking the time to leave us your review, Felicia, Specially after been awhile, this is something we really appreciate!! I will secure to pass this information to Pablo, Antonio and Alex!! I'm highly glad you had a great time on the Program activities you, yours and I built for this unforgettable experience in Guatemala. It is very helpful to... Read more

Thank you for all this feedback, we have no doubt that this will help us to get more folks interested in this route which is impressive.

Thank you for taking the time to leave us your review, Felicia, Specially after been awhile, this is something we really appreciate!! I will secure to pass this information to Pablo, Antonio and Alex!!

I'm highly glad you had a great time on the Program activities you, yours and I built for this unforgettable experience in Guatemala. It is very helpful to know that you had a great time with our team guiding you around the country. Be sure to spread the word to your friends and family, the more people know about Guatemala the better. Hope to see you back again soon,

cheers!
Eduardo from the Colonial City of Guatemala!