Great, detailed planning and accountability for the trip
Kenya | Dec 22 - Dec 29, 2023

Shamli
Shamli S.
San Jose, CA | Reviewed on Jan 04, 2024

I and my husband had an amazing time in Kenya, at both Maji Moto cultural camp and Maasai Mara. The staff at each place we stayed was exceptionally warm and helpful, and we could see that every detail of the trip had been planned meticulously. My only concern was during the planning phase of this trip, where responses to our messages were quite slow at times. Even though the team was working in the background (as was evident later), there were times when we were in panic mode because we had not heard back from the team faster, and were also dealing with lot of issues at home at the same time. Communication is the only area that needs some improvement, but that did not stop Joseph and Nariku Travels from planning a superb experience for us. The trip was our honeymoon and we couldn't have asked for a more perfect and memorable time. Thank you Joseph and Susan!!

Local specialist: Joseph Thuo
Joseph
Joseph Thuo
Local specialist in Nairobi, Kenya | Replied on Jan 15, 2024
Hi Shamli, Thanks for sharing your kind words about your travels with us in Kenya. We appreciated the opportunity to plan such a special trip for your honeymoon, to create lasting memories as you begin your life together. We do apologize for the slow response in communications at times, as we know it can be stressful to not feel informed about such an important trip. We’re working with our team and partners for hotels, tours and flights to see where the roadblocks happened to interfere with... Read more

Hi Shamli,

Thanks for sharing your kind words about your travels with us in Kenya. We appreciated the opportunity to plan such a special trip for your honeymoon, to create lasting memories as you begin your life together. We do apologize for the slow response in communications at times, as we know it can be stressful to not feel informed about such an important trip. We’re working with our team and partners for hotels, tours and flights to see where the roadblocks happened to interfere with timely communications so that we can do better. In the end it sounds like all went well, so we are happy for that.

We are grateful for your trust in us to provide a great experience, and hope we can plan further African adventures for you in the future.

All the best,
Joseph & Susan