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Clem was patient and knowledgeable with plann...
Austria | Aug 22 - Aug 31, 2024

Robyn
Robyn B.
Canada | Reviewed on Sep 01, 2024

Clem was patient and knowledgeable with planning for our trip to Budapest, Vienna and Prague. All events were planned well and clearly marked. We spoke a few times and made sure that our trip included both cultural activities and activities involving nature as well as time for my family to explore on our own. Hotel locations were great. One hotel was in need of renovation and when I told Andrew ( he took care of us while we were abroad and he works w Clem) he apologized, gave our feedback to the hotel and made sure our subsequent rooms in different cities were lovely.
I was in touch with Andrew for advice a few times along our journey and he was always available and answered promptly. I wouldn’t hesitate to use Kim Kim again to have a knowledgeable guide help with planning and logistics and to lend ground support when needed, while you are abroad. Robyn

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Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Sep 02, 2024
Dear Robyn, Thank you so much for your kind words and detailed review! It was a pleasure assisting you in planning your trip to Budapest, Vienna, and Prague. I’m delighted to hear that the itinerary we put together met your expectations and provided a great balance of cultural and nature activities, along with time for your family to explore. I sincerely apologize for the inconvenience with one of the hotels. I’m glad that Andrew was able to step in and ensure the rest of your... Read more

Dear Robyn,

Thank you so much for your kind words and detailed review! It was a pleasure assisting you in planning your trip to Budapest, Vienna, and Prague. I’m delighted to hear that the itinerary we put together met your expectations and provided a great balance of cultural and nature activities, along with time for your family to explore.

I sincerely apologize for the inconvenience with one of the hotels. I’m glad that Andrew was able to step in and ensure the rest of your accommodations were up to standard. We always strive to provide the best possible experience, and your feedback will certainly help us improve.

I’m also happy to hear that Andrew was responsive and supportive throughout your journey. It’s wonderful to know that you felt well taken care of during your travels. If you ever need assistance planning another adventure, don’t hesitate to reach out. It would be a pleasure to help you again.

Safe travels, and all the best to you and your family!

Warm regards,
Clemens

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