Kimkim Trip Reviews for Costa Rica

Our driver (Mau) and our guide (Julio) we’re very friendly, knowledgeable and responsive to our requests and needs . They really added to the success and enjoyment of the trip. We would highly recommend this trip-especially with Mau and Julio.

We booked two excursions for our one week stay in Costa Rica in November. One, out of San Jose, was to Poas Volcano and then La Paz waterfalls and nature park. Our guide was Edgar and we had a lovely time despite the rain and fog up in the mountains. Edgar was fun to be with and informative. I absolutely loved La Paz, especially in the mist and drizzle. Just magical! Our other excursion was from Puerto Viejo, the Cahuita national park. Our guide was Shailo Rose and he was charming and such a wealth of information about local plants and animals and growing up in the area. This was my wife's favourite day. To be honest we had two free days to walk around San Jose and I think one would have been sufficient. We would have loved to have had an extra day in Puerto Viejo!

Costa Rica is a beautiful Country. The guides were kind, the zip line experience was amazing, and the hot springs hotel was really pretty. I enjoyed kayaking in the river a lot. I was disappointed in the 3rd hotel for adults only; especially for a group of girls. It was highly geared toward couples and I feel we were treated differently there then the other places. I found a hotel that we moved to for the last 2 nights called the Carriblue which was my favorite one. I like the space, jungle and it was much roomier. Unfortunately it cost 500$ that I didn’t expect to spend but we felt highly uncomfortable at the other place and had to move. The last day was difficult with all the shuttle driving; it took 2 hours longer then we were told and we sadly missed our plane back to Liberia and had to rent a car. I felt we all were pretty positive and made the best of it, enjoying the natural beauty of Costa Rica. I believe we took good care of those guides/locals that helped us to enjoy our vacation. I’m not sure I would do anything as busy next time (going from place to place) and I’d like much less time actually “traveling.”

We had a terrific time in Costa Rica! Highlights included a bunch of hikes, amazing food, ziplining, snorkeling... it was beautiful. Definitely want to revisit the country!

Monica and Kristy were outstanding - they asked the right questions, found out what kind of a trip we wanted to do, and came up with an itinerary tailored for us. They were responsive, attentive, and most of all, patient - we wanted to make some changes last-minute and they were willing to listen and be flexible. Thank you for everything!

Rodrigo was fantastic!

In general it was easy to organise and good recommendations were given. The problem was that the hotels and experiences that were booked did not meet our expectations or the description provided by kimkim and once the issues were raised they were not addressed by Kimkim

We would like to thank Olman for the amazing 11 day trip he planned for us with such short notice. Costa Rica has been on our list of places to visit but we only booked the flights 4 weeks before travelling. I was apprehensive about Travelling in October as it is meant to be the rainy season. Olman explained the weather is normally sunny in the morning clouding over in the afternoon. We seemed to be lucky as we only had 1 evening when we had a real downpour, which was quite an adventure. The 5 hotels we stayed in were all different but each lovely. Pick ups and transportation excellent all on time and went without a hitch. We got to see so much wild life. Our favourites were the sloths and a turtle laying her eggs. The white water rafting down the Pacuare River and zipline tour in La Fortuna were so exciting and fun through beautiful scenery. Thanks again Olman and Kim Kim for planning a stress free amazing holiday

My specialist, Randal, planned me an amazing trip to Costa Rica! This was my first time traveling alone internationally, and I wanted a mix of outdoor activities + leisure. Randall worked with me and happily tolerated it when I changed my mind about things periodically until the plans were perfect! I had no questions or issues along the way -- everything was planned from top to bottom.

We were met warmly in the airport by Ben. The driver to Monteverde stopped at a wonderful vista and helped us access the house. We loved the walk through the Cloud Forest and was very impressed by our knowledgeable botanist guide, Rodrigo. Rafa from the boat was especially helpful in locating our AirBnB which turned out to be farther. We loved Hugo and Jacob, our kayaking guides. Hacienda la Isla was a gem. The beach walk and snorkel at Cahuita Park was wonderful! Impressive conservation of nature, flora and fauna!!

What a wonderful experience! The hotel was amazing and the staff was so friendly. We loved all of our guides, especially Jose and Cesar. I miss the sounds of the howler monkeys. Also we were very lucky with the weather!

We are very disappointed with our experience with KimKim on what should have been a great trip. Randall was helpful in laying out an itinerary that suited our needs. The quoted price seem quite a bit higher relative to the experience of friends and family who have been to Costa Rica, which prompted us to ask about any included fees. Randall said that all contracts with tour operators were "confidential" and that "all benefits are passed along to you." He insisted that there were no added fees beyond what was shown at the end.

The tours and experiences that Randall had booked for us were actually prominently advertised with their prices in every hotel we visited. All the hotels themselves also had their rates prominently displayed. Once we added it all up, we realized that KimKim had charged us more than a 30% premium on every activity and hotel as well as added on the fee at the end. Given the price, the lack of unique experiences that we all readily bookable everywhere, we would never use this service again. If you like the convenience and are willing to pay the huge premium, this is a great service. However, be aware that there is no transparency with regards to this premium and you can probably do just as well booking with your local reputable hotel from one of the major sites.

Our whole experience couldn’t have been more seamless. Our transportation, our lodging, our activities...everything was perfect. We had an amazing time in Costa Rica, and Randall made it happen!

We had an amazing time in Costa Rica. The communication with Olman during the planning process was excellent. He was extremely responsive. The trip was extremely well planned and well organized. All the transportation and transitions went off without a hitch. All of the hotels were lovely, but Tabacon was the winner. The rooms and grounds were beautiful, especially the hot springs and the breakfast was sumptuous. All of the tours were great and well run but the wildlife tour and turtle nesting tour in Tortuguerro were incredible (and Willis, our guide, was extremely knowledgable) and the white water rafting trip with Wave Expeditions was the highlight for all of us. Our guide, Yorjani, was incredible. He made us feel safe and kept us laughing the whole time. And thanks to the kayaking photographer for preserving our memories (and saving our cameras and phones from being submerged). Thank you for a wonderful and well-planned trip. Our kids keep saying how much they miss being in Costa Rica and can't stop talking about all the animals they saw. thanks kimkim!

We had just 4 nights to explore outside of San Jose and no time to plan, so we took a chance on Kimkim and Randall after randomly finding Kimkim online. Randall put together a plan based on the info we gave him, tweaked a few things at our request and then put it into action via the local contractor Coast to Coast Adventures. Every activity on the pretty busy schedule went off without a hitch -- ALL drivers arrived on time (or early!), ALL activities were pretty much as described, ALL hoteliers were expecting us and the rooms were as described, and ALL the guides for the various activities were well-trained, knowledgeable and personable.

- Day 1 La Fortuna Arenal Volcano nature walk; Tabacon Hot Springs
> The nature walk was less of a hike than we were hoping for, but really beautiful scenery around the volcano and Nestor, the guide, was very knowledgeable and great at spotting birds/wildlife.
> Of all the experiences Kimkim/Randall/Coast to Coast Adventures arranged for us, we might have skipped Tabacon Hot Springs just because it was very expensive, crowded and super touristy (we live in Japan and the hot spring experience here is very, very different!), but it was good for a laugh just the same, with the wall of water and hidden nooks and crannies. Other visitors, beware -- the footing around some of the pools is very slippery and we really recommend water shoes or flipflops or something grippy to keep you on your feet. We were both fine, but we saw a visitor in bare feet slip and fall hard on some tiles, banging his head and tailbone pretty hard. A medic was called to tend to him.

- Day 2 La Fortuna Cano Negro Wildlife Refuge boat trip
> Hermann, the boat driver, didn't speak English but he was REALLY good at spotting wildlife even as he drove the boat, and Gustavo the guide was good at both spotting and explaining. This was a brilliant day -- we saw SO MANY birds/animals. Sloths, 3 different kinds of monkeys (we were actually treated to a big monkey drama as 2 troupes of white-faced monkeys shrieked at each other across the river), "Jesus Christ" lizards, snakes, tiny little bats, one caiman, and an incredible number and variety of birds. TAKE YOUR BINOCULARS if you do this trip. They were glued to my face the whole time. It was a rainy day but the boat had a roof and we were very comfortable. A tasty homemade lunch was also provided after the morning voyage.

- Day 3 La Fortuna & transfer to Santa Elena - Kayaking on Lake Arenal in the morning
> The kayaking was fun and easy, and the guide, Joseph/Jose was one of the nicest guys we encountered. Earnest, hardworking, friendly, knowledgeable, curious -- he was a great representative of Costa Rica. We really enjoyed spending the morning with him, while the views of the volcano towering over the placid lake were pretty spectacular.
> The bus/boat/bus trip to Santa Elena was a laugh -- the boat pulled up on a completely undeveloped shoreline and we were asked to get out with our bags. Without explanation, we were led down a dirt path, across a makeshift bridge and up to a dirt road were, magically, a bus appeared! Then off we went on the bumpy, mostly unpaved road to Santa Elena. Loved the green green green views of farms and jungle along the way. BEAUTIFUL Costa Rica...

- Day 4 Santa Elena / Monteverde Cloud Forest
> Morning hike in the reserve was great but here we did find our guide to be a bit ... what... jaded? Too used to tourists, maybe? Bored? All the same, he did spot some fantastic wildlife for us that we would never have seen on our own, including the Resplendent Quetzal (several, in fact...) WOW! On this hike, we found there was a lot of standing around -- we might have liked a smaller group that went a bit further afield.
> "Night walk" -- it POURED rain on us, but we were prepared with rain gear, etc. The animals were not so keen to be out in the rain, so it was harder to spot things, but we saw snakes, spiders, Costa Rican porcupines and sloths all the same...
> Our B&B -- Grace & Renzo B&B -- was excellent. We talked a lot with Grace and enjoyed their hospitality.

- Day 5 Aventura Ziplining and transfer back to San Jose
> Great thing for thrill seekers! Screaming through the canopy -- don't miss the Mega Tarzan Swing -- HEART STOPPING! Good fun for us and the weather cooperated. We enjoyed getting to know other travelers in our group.
> The Interbus transfer back to San Jose was punctual, comfortable, and uneventful.

SO, overall, we had a fabulous trip thanks to Randall, Kimkim, and all the local service providers. Randall arranged exactly what we asked for -- a taste of Costa Rica on a limited time budget -- so all in all, we are very satisfied.

This was my first time using KimKim and I was definitely leery. I usually book all of our trips by myself. I have to say though that Adriana, who booked our trip to Costa Rica was wonderful. She answered all of my questions and rearranged our trip so that it fit what we wanted to do and our budget. She was even able to change a pick-up time in the middle of our trip when I requested it. All of the excursions we went on were run by top-notch companies and guides and the hotels she recommended and booked had amazing views. Everything was very smooth! I'd highly recommend her!

Well worth every dime
Amazing place and people 💓

carlos helped us and made our trip memorable, thanks
we had the trip of a lifetime

Monica was a true gem! She made my first trip to Costa Rica a lifetime memory. She was always available when needed. She ensured I received the best customer service. The trip plan she suggested was exactly what I wanted!

My trip has been amazing. Olman perfectly understood my expectations and organized it as well as I could have hoped. Strongly recommended.

We couldn't have been more pleased with our trip. We took a 12-day family trip with 3 teenagers (18,16,13). All of our accommodations were perfect, from the hotels, the excursions, and the included meals. It was the perfect mix of adventure and fun with learning about the history of the country, the agriculture, and seeing all the plants and animals in their natural habitat. All of our drivers, guides, and excursion leaders spoke perfect English, and were so friendly and eager to tell us about their country. Highlights of our trip would be white water rafting on the Balsa River, ziplining in Monteverde, and the hot springs/thermal baths in La Fortuna/ Arenal volcano. The wildlife at the beach in Quepos was unreal- we saw sloths, monkeys, and iguanas daily on the ground of our hotel and around town. Carlos’ attention to detail was great and he checked in on us multiple times during our trip to make sure everything was perfect.