Malaysia Travel Agents

Everyone that helped us throughout the tour were very helpful, knowledgeable, and proactive. They all knew we had limited time at each site, so they arranged their respective itineraries accordingly to ensure we saw as much as possible. All guides and drivers were very professional and experienced. They all paid attention to detail and ensured our comfort throughout the long drives to each site. My daughter and I really enjoyed our time during this tour.

Activity Reviews

Kuala Lumpur: Batu Caves & City Tour

Kuala Lumpur

I wish the guide would of explained to us more about the history and significance of the temple. Our time was limited to the general area at the bottom of the steps. I didn't realize that there was more to the site than just the steps and caves. We did not see the surrounding area. We ended up learning more about this site through our driver than the actual guide.

Quality of Experience

Guides, Drivers and Staff

Guide should have explained the significance and history of the site a bit more in detail

Transport

Kuala Lumpur: Petronas Twin Towers

Malaysia

I wish the guide should have taken us to an area where we could see the two towers from a distance so we can take photos and appreciate the architecture. We were immediately taken inside so we could get in line and wait for our turn.

Fantastic Malaysian Adventure!

I recently returned from an incredible trip to Malaysia, and I owe a huge thanks to Nick for making it such a smooth and memorable experience. From the very start, everything was handled with professionalism and attention to detail.

The itinerary prepared for me was spot on! I got to explore the bustling city life of Kuala Lumpur, where I marveled at the Petronas Towers and took in the cultural beauty of Batu Caves. My guide, Raja, was knowledgeable and friendly, making sure I didn’t miss out on any hidden gems.

Nick also arranged for my stay in George Town, Penang, and I absolutely loved the mix of culture, street art, and delicious food (seriously, the food tours were a highlight!). Lawrence ensured all transfers, tours, and excursions were hassle-free, leaving me to enjoy the adventure.

After Penang, the next stop was the Cameron Highlands, where we explored the stunning tea plantations with our knowledgeable guide, Subrahmanya. The beautiful rolling hills and cool climate provided a peaceful and refreshing experience. However, the only drawback was the stay at the Heritage Hotel Cameron Highlands. The hotel was old and not well maintained, making it an overall unpleasant experience. Though it was bearable for just one night, we would not recommend staying there.

One standout feature of Kimkim was their exceptional customer service. Any questions I had before and during the trip were promptly answered, and I always felt taken care of. It's clear their guides know Malaysia inside out and are passionate about making sure travelers have a great experience.

If you're looking for a seamless, well-planned, and enriching travel experience in Malaysia, I highly recommend Nick. I’m already dreaming of my next trip!

Hotel Reviews

Heritage Hotel Cameron Highlands

The hotel was old and not well maintained, making it an overall unpleasant experience. Though it was bearable for just one night, we would not recommend staying there.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Interior renovation of the entire hotel

Verdant Hill Hotel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Neo Plus Penang

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Kuala Lumpur City Tour & Batu Caves

Kuala Lumpur

Quality of Experience

Guides, Drivers and Staff

Transport

Penang (Island Exploration)

Penang

Quality of Experience

Guides, Drivers and Staff

Transport

Mossy Forest & BOH Tea Plantation

Cameron Highlands

Quality of Experience

Guides, Drivers and Staff

Transport

An absolutely fantastic tour service. Not only were they available to answer any questions 24 hours a day, more importantly they really cared about our enjoying our trip. I highly recommend them. All our local guides and drivers were terrific!

Hotel Reviews

Sukau Greenview Lodge

Kinabatangan River

I stayed at the Sukau Greenview Lodge in Sandakan for three nights. While the accommodations were okay, given that it’s in the jungle, I wasn't expecting high-level amenities. They were great about some things, like the air conditioning which was terrific, but not so good about others, such as only accepting cash. I had no Malaysian ringgit and wanted to buy an ice cream but couldn't because they didn't accept credit cards. The staff at the desk weren't very helpful, but the guides were excellent.

Pangkor Laut Resort

Lumut

I chose this hotel as it was recommended by a friend, and it didn't disappoint!

Activity Review

Sandakan: Sepilok Rehabilitation Centre

Sandakan

I visited the Sepilok Rehabilitation Centre in Sandakan, and while the center itself was nice and the guides and staff were terrific, it felt a bit too much like a zoo for my taste. I personally enjoyed the part of the trip where we were in the wild more, especially at the Greenview Bed and Breakfast in the Borneo jungle. The nature in the area was absolutely stunning and exactly what I traveled for.

Faida organised a trip to Borneo for my family in collaboration. She was great at making changes or incorporating my wishlist. We absolutely loved it. I was a little hesitant to book as I had never gone via KimKim but the experience was incredible. They were able to organise details I would never have been able to figure out. From the moment we were picked up from the airport - every transfer was seamless and on time. It meant I was never thinking about "what next" or "how do we get a taxi?" as it was all done. It felt like I had a team behind the scenes running the holiday so all I had to do was enjoy it.

We spent a a few days in the jungle, then a few on the islands and it was an ideal mix (it was a one week holiday). We saw so many animals in the wild including probiscos monkeys, orangatangs, baby turtles, tarsiers (the big eyed cuties) and many many more. Our itinerary was a two half days / one night in Sepilok, 2 nights on the River Cruise (Wetlands Resort was great, as was Omar our guide) , a night on turtle island then a two nights at the Dive Resort in Lankayan Island. The diver resort was absolute paradise with incredible snorkelling (good for kids), swimming with turtles (they just graze the sea grass casually most of the time) and seeing baby turtles hatch and run on the beach. The set up is like Bora Bora - so luxurious. The staff were also wonderful.

I normally organise holidays myself but I am so glad I did it via Faida. She made everything work like clockwork and she set up a WhatsApp group so if I had any changes or questions while on holiday, they were able to answer them. I didn't realise but a lot of transfers are by boat and there was no way I would have known when they all leave and arrive. However, thanks to Faida - this was all sorted. I was also worried about the timings of everything as it seemed like a lot to fit in, but it worked very well and everything was timed perfectly.

This was a wonderful holiday for our whole family. I cannot recommend Faida highly enough.

Hotel Reviews

Walai Penyu Resort Libaran

Sandakan

This doesn't promise to be a fancy experience - but even for "glamping" this was quite basic. However, that becomes part of the appeal - you get to see the village and the way villagers live (but again, this is very basic). The food and staff were great. It is very rustic - think table and chairs on the beach. The part that was oddly disappointing was the turtles. Compared to other islands, where I saw many adult turtles and babies live hatching - the island had about 3 nests only. I also worry that if they are holding turtles back for tourists to "release" - then it's not ideal for the baby turtles who must sit in a bucket. I would see this island for an off the beaten track tour of what village life is like.

Authenticity & Character

Location

it's an island

Staff

Cleanliness & Comfort

It is very basic but they tell you that - there is no air conditioning

Kinabatangan Wetlands Resort

Sandakan

Lovely hotel in the jungle. Very comfortable. Excellent staff and food. You fall asleep to the sounds of the rainforest.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lankayan Island Dive Resort

INCREDIBLE EXPERIENCE! This place is magical. From the chalets that sit over the blue water, to being able to swim with turtles - it was one of the favourite experiences. Everything about this place was wonderful.

Authenticity & Character

Location

Dreamy island. Ample fish to look at while snorkelling. Lovely accessible reef.

Staff

Cleanliness & Comfort

Luxurious!

Activity Review

Kinabatangan D1

Malaysia

Omar was an excellent guide - definitely worth doing. We saw so many animals in the jungle.

Quality of Experience

Guides, Drivers and Staff

Transport

Had an amazing trip in Malaysia. Faida was an amazing trip planner. Planned the trip exactly as I asked. She fulfilled all requests and changes etc and organised amazing people to take us around Malaysia. Definitely recommend