Alex Coronado

Our driver Cameron with Bass Transportation was fantastic & has become a good friend to us. We plan on keeping in touch with him. Umaya Resorts in Placenia: the room was great. The main restaurant’s food wasn’t that good. Service there wasn’t the best. However the pizza restaurant was fantastic. There is a Bistro about a ten minutes walk away that had excellent food. Our fishing tour with Pinky was a lot of fun. Pinky & the boat driver were professional, friendly & brought humor & entertainment to the day. Nim Li Punit Mayan Ruins & Spice Farm Tour With Ian was a great tour. We enjoyed all of it. Ian is very knowledgeable. In San Ignacio the Falling Trees Lodge was quaint but very clean. Their restaurant had fantastic food & service. Lamanai tour & boat ride with Brenda our guide was the best tour we had. Brenda had grown up in Lamanai so was very knowledgable. She served the best tour lunch with fresh corn empanadas made by a group of ladies from the Lamanai town. Our next tour at Xunantunich Maya Ruins Tour with Daryl was also fantastic. Cave Tubing was our next adventure. Cameron drove us there & waited while we did the cave. It is a very easy tour with very little rapids, but we still enjoyed it. We then took the ferry to San Pedro. Ramon’s Village was our best room overlooking the ocean. We spent a lot of time sitting on the balcony watching the ocean. The Hol Chan/Shark Alley with our guide Guimerro from Ramon’s was excellent. This was the best tour. Unfortunately on the Manatee Swim/Coral Garden we didn’t find any manatees & the Coral Garden didn’t have many fish at it to see. Returning back to BelizeCity & seeing the zoo. The zoo was okay but I could of skipped it. The Best Western Bitlmore: our room was okay but it was located near the pool & open court yard. From 9 to about 10:30 there was children screaming & adults talking very loudly. I was about to call the front desk to complain when someone opened up their door & told them to be quiet. A room away from all this would be better. The food we had at their Bistro was terrible & the service was not good at all. We went to the Cafe in the morning & it was much better there. Overall we had a fantastic trip full of good memories.

Hotel Reviews

Umaya Resort & Adventures

Placencia

Food wasn’t that great.

Authenticity & Character

Location

On the ocean & lagoon.

Staff

Restaurant service was slow. Servers mixed up orders.

Cleanliness & Comfort

Cleaning staff kept room clean & tidy

Falling Leaves Lodge

San Ignacio

Very quaint but clean rooms. Love the garden area.

Authenticity & Character

Location

Close to ruins

Staff

Friendly, helpful & gave great service

Cleanliness & Comfort

Ramon's Village Resort

San Pedro

Loved the location & grounds of the resort.

Authenticity & Character

Rooms were like huts on the outside.

Location

Right on the ocean

Staff

Cleanliness & Comfort

Best Western Bitlmore Plaza

Belize City

Noisy in evening. Our room was near the pool & open courtyard. I would ask for a room away from this.

Authenticity & Character

Location

Close to airport.

Staff

Cleanliness & Comfort

Activity Reviews

Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route

Belize

Cave tubing is very easy with not a lot of rapids. Good for any age.

Quality of Experience

Guides, Drivers and Staff

Transport

Hol Chan/Shark Ray Alley - from Ramon's Village

Belize

Best snorkelling trip on San Pedro from Ramon’s Village.

Quality of Experience

Guides, Drivers and Staff

Ramon’s dive staff are fantastic.

Transport

Lamanai Tour

Belize

Favorite of all our Mayan Ruins tours. The boat ride there adds to the adventure. Best lunch we had on all our tours.

Quality of Experience

Guides, Drivers and Staff

Brenda was amazing.

Transport

Xunantunich Maya Ruins Tour (no horses)

Belize

Tour is not very long but still interesting.

Quality of Experience

Guides, Drivers and Staff

Transport

Local Area Boat Tour with Optional Activities

Placencia

Tour guides were fantastic.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Nim Li Punit Mayan Ruins & Spice Farm Tour

Placencia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Zoo in Belize

Belize

It more like an animal rescue then a zoo as it is in a natural setting of the forest. Animals are hard to find in the enclosures.

Quality of Experience

Transport

Bass Transport took us there.

Caye Caulker Manatee Experience from Ramon's Village

San Pedro

We didn’t see any manatees, which they can’t guarantee for you to see. Coral garden wasn’t that great to snorkel at. Hardly any fish there.

Quality of Experience

Guides, Drivers and Staff

Transport

From the first interaction, the experience was outstanding. I entered the basic ideas around the type of trip, I wanted to plan for me and my nine year old son. Alex took those basic ideas and shaped an unforgettable trip filled with adventure. I didn’t want to stay in “budget” hotels but certainly didn’t have the need to be at glamorous hotels either. Alex found the perfect balance! The hotels were beautiful, amazing staff, great restaurants onsite and amenities.

There were a couple of times that I even went back to Alex and mentioned some other ideas or tweaks we were interested in making to the itinerary. He helped us figure out those adaptations within budget. Alex was a fabulous partner at each stage before, during and after our trip.

Alex was unavailable to be our guide during the dates of our trip but he substituted his brother Viny, who was also fantastic. Although Alex was away from the office, he gave me a proactive heads up about Pacaya being unavailable. This was one of our primary goals for our trip so we were very concerned and were debating to postpone - just as we were getting ready to catch our flight out. Alex, his cousin and brother who all work for OTO, worked to get confirmation about whether we could go to Pacaya or not and how to make it happen safely. It gave us the confidence to continue with our trip and really appreciated their attention to it in short order.

Viny was such a friendly, warm and knowledgeable guide. Since this was supposed to be just a mom and son trip, my son was very concerned that a third person would be with us. The end of the trip my son said he missed a Viny and having a guide was a great idea! Viny made it very easy, taking charge to manage our timeline, transportation coordination with local guides, different sites and coordinating with hotel, concierge and restaurants. He really removed all of the administrative efforts for me so that I could focus on being with my son and enjoying our time together and experiencing Guatemala.

We went the zip lining, hiking Papaya and roasting marshmallows where Viny prepared a nice picnic, and kayaking at Atitlan, and went to Mayan Ruins. We were originally supposed to do more hiking, but my son was all hiked out, so Viny adapted our itinerary last minute so that we could go to textile and a cacao shop.

Then on our last night, Alex got a hold of me to alert me to a local event transpiring that roads were potentially going to be blockaded and we could get stuck potentially missing our flights the next day. I told Alex that I would prefer to leave Lake Atitlan that night and head to Guatemala City. He swiftly arranged transportation, and a safe and comfortable hotel stay in Guatemala City at no extra charge. We caught our flight the next day with no issues.

I’m so grateful for Alex’s attention to detail and genuine concern for us and our trip or we wouldn’t have known in real-time what was happening. I highly recommend Alex, Viny and OTO. This was my second time to Guatemala and we’re already planning the third trip. Definitely will be looking to use them again!

Hotel Reviews

Porta Hotel Antigua

Antigua Guatemala

Beautiful experience, great rooms, water filters amongst other amenities, staff offers high service level and the onsite restaurant is fantastic. I needed laundry done before leaving and the staff took it late in the day after the cut off and returned it to me that night. Highly recommended!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Atitlán

Panajachel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Zipline Adventure at Lake Atitlán

Guatemala

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our brief tour in Guatemala, arranged by Alex of Old Town Outfitters in conjunction with KimKim, was outstanding . In four days we visited Tikal and Lake Atitlán and surrounding Villages of San Jose and Santiago. We learned about the history of the areas and people who lived or live there as well as the flora and fauna.

At Tikal, we saw ancient Mayan Temples and dwellings.and our guide shared history. We saw several spider monkeys and birds. Our guide was knowledgeable about plants and how Mayans used them. He named birds for us.

At Lake Atitlán. we had a wonderful guide and helper for our two-day stay. Vinicio. our guide. was totally bilingual in spanish and english so everything at restaurants and accommodations were seamless.
My husband and I are birders; so we had a birding tour with Pablo Chumil, a premier birder in Guatemala. We were delighted to learn new birds .
In the village of San Jose, we we had educational demonstrations on bee-keeping and honey production, weaving and natural dye-making, and chocolate-making. In Santiago, Pablo Chumil, who is Mayan, told us about the blending of the Mayan and Christan religions and took us to a shrine that honors both.

We had excellent drivers who were always on time and made safe transfers.

Our accommodations and meals were good. The Casa del Mundo, perched in a cilff above Lake Atitlán was lovely . Unbeatable view of the lake and three volcanoes !

All in all, a great trip.

This was such a memorable trip! Kim Kim was a great interface through which to connect with Alex at Old Town Outfitters, who crafted an incredible itinerary according to the activities and learning that I was hoping for in visiting Guatemala. My guide for the historical tour (Dary) was so knowledgeable and friendly, and my guide for touring Lake Atitlan and Pacaya Volcano (Christa) was personable, attentive, professional, but also just so gracious and fun to hang out with! The drivers, too, were exceptional, and the accommodations were overall really tasteful. I can’t thank the team at Old Town enough for all their work and expertise, and for the kindness and genuineness they treated me with.

Great time in Guatemala!

Matt was our specialist at the beginning of the process, but Alex Coronado took over our planning process when Matt had to do some guiding. Alex was terrific! Very responsive, friendly, and he provided excellent advice. He touched base with us frequently throughout the three weeks we were in Guatemala to ensure that we were enjoying the trip. We had to make some last minutes changes which he accommodated quickly and efficiently. Alex went over and above making sure we were well taken care of.

All of the guides were professional and knowledgeable about the areas we were visiting. The drivers were prompt and the cars were in good shape. There was one situation where a car broke down (could happen to anyone) and Alex and our guide arranged for another car very quickly.

All of the accommodation was very good and the food was excellent. As was the Guatemalan coffee.

Thanks to Alex and the KimKim team for making our visit to Guatemala very special!

Honestly dealing with Alex (the travel agent) is what made us decide to go to Guatemala. He made us feel safe and worked very well with us. We even got to meet him and his beautiful family while we were there. What I also really appreciated is him always being available on WhatsApp for questions and addressed any concerns that I had. He had us working with our favorite tour guide Christa who me and my wife got close to and learned to love Guatemala and the people of Guatemala because of her.

Seriously the whole team that we had was amazing from our agent Alex, our guide Christa, and our driver David.

Activity Reviews

Antigua Walking Tour

Guatemala

It was good but we would’ve liked to do it with our guide who was also with us on it.

Day Hike to Pacaya Volcano

Guatemala

Kayaking & Hiking Lake Atitlán

Guatemala

Our favorite place!!

Quality of Experience

Guides, Drivers and Staff

Christa was awesome

Transport

Explore Tikal National Park

Guatemala