Clothilde DIEMUNSCH

Clothilde provided a very good itinerary based on our input for a foodie culture tour of Spain and France. Great balance of activities including biking, cooking, tours and activities balanced with free time etc.

Good selection of hotels based on budget feedback

Amazing tour guides and scheduled rides

At times I didn't feel like she had intimate knowledge of the experience scheduled. The river cruise on the Seine was a herd and the ticket process failed - it was listed as a small tour - 500 people is not small

Hotel Reviews

Barcelo Sants Hotel

Barcelona

Pretty centrally located over central train station - which created some strange and congestion around the hotel Very nice breakfast Room was efficient but not luxury Hotel staff very helpful

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Le Burdigala

33000

Room great - plenty of space near bar and lobby for private gathering Concierge - fantastic Location great

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hôtel Villa Romantic & SPA

PARIS

Room was very good - hallways a bit narrow and dark Spa - steam room and sauna and small gym nice bonus location good Problem with room keys - wouldn't give us two keys on check-in- had to manage key inventory - keys didn't;t work several times - Front desk staff ok

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Bike & Brunch: The Best of Versailles in Half a Day

France

Tour guide amazing - she guided us through travel logistics, e-biking in a heavy tourist area - kept us on schedule

Quality of Experience

Guides, Drivers and Staff

Transport

Sailing with Winery Visit & Tasting

Barcelona

very nice sailing to the winery - long enough to experience sailing on a perfect day

Quality of Experience

Guides, Drivers and Staff

Transport

Sagrada Familia Private Tour

Barcelona

Our tour guide was amazing - very knowledgeable - pointed out items not well known to casual observer

Quality of Experience

Guides, Drivers and Staff

Transport

Gràcia Food Tour

Barcelona

Our tour guide tried his hardest to get us into his favorite tapas bars - we couldn't get into the very good ones - we ended up doing way too much walking Being a Monday - seems some of the tapas bars were closed and the good ones too crowded to get into

Quality of Experience

getting into the best tapas bars - the ones we got into were very unimpressive

Guides, Drivers and Staff

Tour guide tried very hard !! but we got worn our trying - can't reserve a tapas bas

Transport

way too much walking trying to find a good tapas bar

Local Market Visit & Cooking Class

Barcelona

Food market visit and Paella cooking with veggies and desert was amazing

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Wine Tasting & Aperitive Cruise in Bordeaux

Bordeaux

cruise was fine on a rainy night - very few customers - staff conversed mainly with French visitors - not English speaking Appetizers and wine - mediocre Reception in the rain was confusing - waiting for another staff member to show up before we could board the cruise

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day tour to Dune du Pilat & Arcachon

France

Our tour guide was amazing - the visit to the largest sand dune was amazing - our tour guide gave great local insights - stories and recommendations where we could experience the best oysters ever back in Bordeaux

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Tour in the Medoc Wine tour

Bordeaux

We had the same tour guide for our wine tours and Archanon Sand dune visit - he is a local and the best tour guide ever experienced

Quality of Experience

Guides, Drivers and Staff

Transport

Full day E-Bike guided Tour, Saint-Emilion Vineyards (with lunch)

France

Same tour guide with local experience and expert knowledge of wine Simply an amazing experience e-biking in the Saint-Emilon area Great lunch and wine Simply a great experience !!!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

French cooking class with market visit

Paris

This was a truly amazing experience in the home of the chef Marthe - we made duck, salad and chocolate desert that were just amazing - she took us to the market and pointed out vendors where we bought items of high quality and low cost She is a reference openly for future questions and receipes Amazing experience

Quality of Experience

Not enough stars to give Marthe a high five rating

Guides, Drivers and Staff

Transport

Louvre Late Opening Private tour

Paris

Tour guide was amazing - very knowledgeable customized tour to our interests in greek and renaissance eras Early closing rushed us at the end - caught tour guide off guard a bit - but still got most of interesting items reviewed

Quality of Experience

Guides, Drivers and Staff

Transport

Eiffel Tower Summit Ticket

Paris

As expected - this was a heavy tourist experience - guide just dropped us off at expedited entrance and left without much guidance - not much expected

Quality of Experience

Guides, Drivers and Staff

Transport

Seine Cruise with Commentary

Paris

Expected a small tour experience - per our itinerary on Kim Kim 500 people scrambling for best seats not a pleasurable experience We spent over an hour trying to get tickets and directions to correct pier - this is a Kim Kim error - We shouldn't have had to experience such a bad experience to get our tickets - the ticket office gave us tickets out of piety since our confirmation was for an expired previous year dinner cruise - so much confusion and anxiety Once we were situated - we enjoyed the river cruise at night -

Quality of Experience

Guides, Drivers and Staff

Transport

Medieval Paris - St Chapelle, Notre Dame & Conciergerie

Paris

The tour guide was amazing - we weren't sure what to expect on this tour since Notre Dame was not open yet He customized it a bit and gave us great perspective of the beginnings of Paris and the Latin Quarter A very nice tour of the Church and Concierge

Quality of Experience

Guides, Drivers and Staff

Transport

We loved our specialist, Clothilde. She was extremely responsive before and during our trip. The excursions she arranged through Best of Switzerland Tours were excellent. Knowing all the logistics are handled makes traveling more enjoyable. Highly recommend!

Hotel Reviews

Hotel Monopol Lucerne

Luzern

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Krebs Interlaken

Interlaken

Authenticity & Character

Location

Staff

Cleanliness & Comfort

We were told the air conditioning in our room wasn't operable because it was October. We kept the windows open to help lower the temperature, but since the hotel is located in the heart of the city, at times it was noisy.

Central Plaza Hotel

Zürich

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Zurich sunset tour and Cheese Fondue

Zürich

Highly recommend. Monika with Best of Switzerland Tours was amazing!

Quality of Experience

Guides, Drivers and Staff

Transport

This is our second trip booked through KimKim and it was almost as outstanding as our first. What was lacking this time was the attentiveness and detailed help we got from our first trip specialist. There were significant time gaps in communication and responses from our specialist, Clothilde. There was no suggestions or recommendations, for example, sites, activities or restaurants following our scheduled tours/activities.
Our transfers/drivers were all excellent and we really enjoyed our hiking guide, Marta
Our accommodations in Interlaken was very nice.
I will likely return to KimKim for our next trip as our first trip (Italy) with you was perfect and Irene , our specialist truly spoiled us and set the bar!

Hotel Reviews

Hotel Du Nord

Interlaken

Very nice staff. Very clean. Great Location and excellent breakfast

Authenticity & Character

Location

Views, relatively quiet and close to train station as well as shops

Staff

Cleanliness & Comfort

Hotel Glockenhof

Zürich

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Time at leisure in Interlaken!

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Beatus Caves, Panoramic Bridge, Nature Park Blue Lake and Lake Thun Cruise!

Switzerland

This was cancelled the day before our arrival by tour company. We would have had to pay double to proceed with similar tour

We had a very memorable trip to Switzerland this past summer as a family with two young children (5 and 8). Clothilde was excellent to work with and was able to curate a great itinerary for us based on our interests, abilities (2 little kids) and our budget. We spent 8 days traveling from Zurich to Geneva with Lucerne/Interlaken/Montreux as the towns we stayed at. Our itinerary was a great mix of activities that were very family friendly and options to modify if needed. The highlights of the trip were going up to Mt. Pilatus and hiking around, walking around the old town of Lucerne, just about everything we did in Interlaken but our favorites were the chocolate workshop and the e-bike tour around the villages. We had a car so we could explore a lot of the little nearby villages, Lauterbrunnen and Grindelwald were absolutely dreamy! Montreux was beautiful except for the hotel we stayed at that was a little old and smelly. Overall working with KimKim specifically Clothilde eliminated a lot of stress for us from a planning standpoint and we just had to show up to have a good time. Highly recommend using KimKim and choosing Switzerland as a family friendly destination!

Activity Reviews

Chocolate workshop in Interlaken!

Switzerland

Absolutely recommend this for families with little children! It was educational, interactive and they walk away from the workshop with bars of chocolate they created. Our entire family loved this and our kids wouldn't stop talking about it for days after. Don't forget to grab some chocolate covered strawberries and a cup of hot chocolate from the cafe on your way out.

Quality of Experience

Guided E-bike tour around Interlaken ! - Family friendly

Switzerland

Another must-do activity when visiting Interlaken! Our guide was super knowledgeable, took us through the picturesque villages in and around Interlaken and the alpine lakes. This is definitely the best way of exploring the town and experiencing the local culture than driving through. We had two little kids who could sit in the cargo attached to one of our bikes so we could all experience this as a family.

Quality of Experience

Guides, Drivers and Staff

Transport

Clothide helped us put together a memorable two week Fall trip to Switzerland. We were a party of 8 - ranging from mid-thirties to early 70’s. She was incredibly patient and helpful, as it took us some time to decide what we wanted to do/see.
The final itinerary worked out perfectly. The guides for the tours she arranged were all fabulous (LaVaux Vineyards, Thun Castle, Lauterbrunnen walking tour, Lucerne evening city tour). The advance purchase of the tickets for Gornergrat, Matterhorn, Jungfraujoch and Mount Pilatus made these excursions seamless.
She also arranged for the use of AlpTransfer for most of our transfers from hotel to train to airport and also for longer travels (e.g. getting from Zermatt to Montreux). Our experiences with AlpTransfer were excellent – the drivers were on time/early, courteous, helpful and the vehicles comfortable.
She notified us promptly of any changes in the itinerary and provided options for resolution, including a refund for the difference when there was a change in the type of hotel room. We had some reservations issues with a couple of hotels, but these were resolved in a timely fashion. She or a colleague was always available to help resolve any issues.
We enjoyed working with Clothilde and she helped us put together an incredible family trip.

Amazing experience in Switzerland! Top experiences were Sea Kayaking on Lake Brienz with our guide Ryan, the amazing hike (and flexibility with weather) with Marta and the biking into Lauterbrunnen with George. Top notch location that met all the asks (Mountains, lakes, activities, food, and views).

Activity Reviews

Summer kayak tour on Lake Brienz

Interlaken

Quality of Experience

Guides, Drivers and Staff

Transport

Chocolate workshop in Interlaken!

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

The turquoise hike in Interlaken!

Switzerland

10/10 experience. Would recommend. Super flexible with weather and forecasts and making the most of the beautiful country and scenery. Loved it and set the standard for the remaining activities.

Quality of Experience

Guides, Drivers and Staff

Marta was awesome!

Transport

E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls

Switzerland

Great way to see a lot of the area! Very accessible and great experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Mount Pilatus, the golden round trip!

Switzerland

The location and route was great. However it will be a big party (~40 people). We realized we like smaller groups and tours that provide better flexibility with timing and weather. The guide was great (Daniel) and helped heard the group around across multiple forms of transportation.

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip was carried out true to the plan except on Day 6.
First, we didn't have the correct meeting time. It says 8:00am on the sheet but the driver said it's 9:00am.
Then the local guide is a different person as it shows on the sheet. (But she's a very good guide)
The route is also different. We didn't go anywhere before riding the speed boat to visit places. We hop on directly onto the speed boat cruising around and stopped to visit an estate.
It would be nice if changes made and we are informed.

We enjoyed our e-bike tour with Yost. He was so friendly and fun to be around. This trip was well planned and only had one hiccup because of a weather scare but we still got to do all the activities we wanted to do.

Activity Reviews

Canyon Swing activity !

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls

Switzerland

This was such a fun activity! Yost, our tour guide was friendly and fun to be around.

Quality of Experience

Guides, Drivers and Staff

Transport

Friends of ours recommended using KimKim for the trip we were planning to Switzerland. Not ever having been there, there was so much we wanted to see and not enough time to do it. With the help of Clothide, our travel agent assigned through KimKim, she was able to help us plan an amazing trip. It took quite a bit of back and forth for us to get everything just the way we wanted it, but she was very patient and professional through it all. When we found out on our way to Zermatt on the train that we couldn't get there due to flooding, we reached out to Clothide who, with her colleagues, were able to get us checked into our next hotel in Montreux a day early, cancel our Zermatt hotel, and get us a partial refund on our excursion we were unable to use in Zermatt. Without their on-call support throughout our trip we would have been completely stressed and not sure what to do next. Thank you, KimKim (and Clothide!), we will most certainly be recommending you to friends!