Emerson Siimer

Wow so much to say...........
I travel to Jerusalem, my tour guide is in Jerusalem. I will be traveling to Istanbul, my guide is in Istanbul. I vacation to Lapland and my guide is in Detroit/Estonia?? Emerson was too far away to be very helpful.
The hotel, Arctic Light Hotel, was very nice. The breakfast buffet wonderful. The front desk people very professional and nice. But was this hotel **** hell no! The room size was the size of my walk in closet in Texas. Amazing to say, there were no dresser draws or night stand tables with draws. So there was no where to unpack your suite cases. So we had one suite case on the coffee table, one on the chair and two on the floor. I went to the front desk and stated you have no dressers!! The attendant said I "went on line and saw the photo of the room, yes you do!" Went on line........ ?? Later I complained to the 'manager', we have no dressers. He walked up to the room and explained that the shelves on top of the closet were the draws for the cloths. If we were from Finland, six foot six, that explanation would still be laughable. But being Italian/Hispanic at 5 feet and five feet six, we needed a chair to put anything on those shelves.

I learned with the tremendous influx of tourists, that these tourist locations needed to hire workers from other countries. So as stated, the front desk people were all class, but some of the workers had little knowledge of their location. So for an excursion to say meet at the 'wild about Lapland' office location, and the hotel front desk is Googling where the office is, and our guide chilling in Estonia has no clue either, it added to the stress. To be honest, my old age did not help. Siri and hard to pronounce street names did not help 'maps'. Plus the I-phone was under six layers of cloths. With the 8 year old and the -25 C weather conditions, the fear of wondering around the city was petrifying. As you know, all the tours stated best be on time or will happily leave without you. Since 99.9% of the travelers are taking excursions, the hotel staff needs to know blindly where ALL these meeting locations are. Don't give me an address. Tell me walk out of the hotel, first left, walk up the street with the Christmas trees, pass Burger King .........

More fun things.........the driver from the airport. was nice until he got to the hotel. Then he happily put all the suite cases in the snow outside the hotel and asked if we needed help. Nah, just leave the f-ing suite cases in the snow. So he brings a couple into the hotel ten feet from the van, and starts to 'sing and dance' for a tip. Not tip given and stormed back into the street. On the way home, the driver, without asking, brought the suite case into the airport and was tipped. He was thrilled!

The 'Snow Hotel' and dinner probably the best of the trip. Unfortunately, mental blunder by the tour guide in Estonia. We were all finished with dinner at 21:30, and the bus to bring us back to the hotel was not to come until 23:00. So while Emerson was keeping warm, we were trying to avoid frost bite waiting for one and half hours in the ice cold lounge with the -25C temp.

The snow mobile excursion was great. But please don't mention a class to teach you how to drive one. Press the button to start, press here to go is not a class to manage the vehicle. I'll mention this here. We dressed and had cold winter cloths. We did not have to wear those unsightly winter jump suites over all our cloths. I imagine it's a legal issue. "We recommend that you wear our cloths and boots over your cloths so that you look like meat balls" The last two trips I refused. I was dressed plenty warm. This was the worst part of the trip for the wife. She being short, these outfits made her look so bad. Dressing the eight year old was difficult, and then putting the jump suites on ourselves was not fun. Plus on all the tours, they were yelling HURRY UP the tour was getting ready to leave!! We should have gotten to all the tours 1/2 hour earlier. But your excursions companies wish to jam as many tours into the day to generate as much cash as possible.

Emerson from Estonia, you can't book tours on the weekends at 8 am when the dinning facilities at the hotel don't open until 8. Or tell me where to get something to eat for the grand-daughter in the snow? Or how to eat with two pairs of mittens on?

But I saved the best for last. Where did you get this clown from? JOHKA 358-40-544-53854
The first 'Northern Lights' tour was cancelled. I was the one who e-mailed you when at 12:30 two days later I had heard nothing about a new tour. I got an email from you and notification from the front dest to be ready in the hotel lobby at 19:00. This Johka arrives 15 minutes late and then yells at me because the lights were better hours ago and he was unable contact me. Then he states he is driving to Sweden! So I said yeah, but the 8 year old and I are going to pee again before leaving.
By the way the wife was vomiting; food poisoning, the last two days of the trip and did not go on any excursions. Yes I know no refunds, since your company is so cheap, but not one of your people even said "I'm sorry she is not well" or "I hope she feels better". Not one! Very sad. Back to this clown.......We get into the van with a 7 and 10 year old girl and a wealthy mother. We drive into a snow bank, and this guy says to you want to take a portrait? I am thinking a portrait? With the grand-daughter totally covered up and only her eyes showing, and me looking like a balloon? No. I am thinking he will take a picture, go on line, google images Northern Lights Finland and photo shop. The only thing we had seen was mist'. He never explained what he was doing. Or his plan. This is when I would tell any of your clients get female tour guides. Females have brains, and men are dumb as dirt.

This Johka was a perfect example, dumb as dirt. The tour description stated Northern Lights 7 PM. Lasting 4-6 Hours
Ladies, imagine going on a eight (8) hour excursion and the driving never saying does anyone have to pee? Or are any of you children 7,8 and 10 year old girls hungry? WTF (For Emerson in Estonia this means What The F--k) It was only the children's mother who told me she requested that he found a bath room. So dumb as dirt says there is a 7 Eleven and gas station one hour away...........What??

We were given a box of cookies and juice. The children ate close to two hundred cookies. They were starving.
After driving around half the arctic, I asked him when we were heading home. He told me we were still in Sweden. It was 01:30. He told me we were another one and 1/2 hours from the hotel. Losing it, I told him he was getting 7, 8 and 10 year old children home at 3:00 in the morning? The girls didn't enjoy anything concerning the Northern Lights. The best part of the trip was eating ice cream at 7 Eleven. When we got back to hotel I told my baby let's get you into bed......it was 3 am. Your driver, I hope he wasn't expecting a tip, yelled out next time make sure you review the excursion details......I did later, tour time 4-6 hours. Not 8 hours. He wasn't the one to wake up the baby in four hours to the Zoo tour scheduled for the next day.
If I wasn't with my grand-daughter, I would have kicked his Finnish Ass right out side the hotel. The zoo tour guide the next day, a woman sweet like sugar, said I hope. it wasn't her company. They have an 'family friendly' tour a 7-11 tour and a longer Northern Lights tour. Emerson, just had a mental error booking us on the wrong tour. But none of the tours was listed as eight hours. If my wife, remember who was back at the hotel vomiting that no one cared about, would have choked his ass right in the snow bank.

Hotel Review

Arctic Light Hotel

Rovaniemi

I forgot.......when you travel to Europe the hotel rooms are the sizes of walk in closets. Our room had no dresser draws. It had no night stands/tables. There was no where to unpack or put your cloths. The front desk was highly professional and helpful. The hotel lobby very pretty and classy. The breakfast buffet just great. The breakfast buffet can't open at eight, if people have excursions that start at eight. The hotel is too expensive to have breakfast included in the price, and opens too late to capitalize on it. The location is perfect but some of the seasonal workers were unfamiliar with their surroundings

Authenticity & Character

just nice

Location

Right near main street with all the Christmas trees.

Staff

All class!!

Cleanliness & Comfort

Activity Reviews

Snowmobile Safari to Santa Claus Village

Finland

Nice Excursion Needed to spend more time teaching how to drive a snow mobile. No snow in south Texas. The above would have decreased some of the anxiety level.

Quality of Experience

Guides, Drivers and Staff

All people want to take photos of their trip. Bad enough the I-phone is hidden in 6 layers of clothing, don't yell at people for taking out their cell phones to take pictures.

Transport

Family Husky Safari

Rovaniemi

very cool and lots of fun feeding the dogs great for kids with the price of the excursion, I think we had to pay for the food to feed the dogs. Kind of cheap

Quality of Experience

Guides, Drivers and Staff

I got yelled at for taking out my cell phone to take pictures.........I. understand the reasoning but kind of sad

Transport

SnowHotel & Ice Dinner Experience

Rovaniemi

very cool (cold) place. Grand-daughter enjoyed the hotel the best

Quality of Experience

Food

Dessert in ice dish very cool. It is just impossible to enjoy a hot meal when the temperature is -25C

Guides, Drivers and Staff

Transport

The experience and the dinner ended at 21:30. The return driver showed up at 23:00. What were we suppose to do for the other one and 1/2 hours??

Reindeer Safari in the Nature of Lapland

Rovaniemi

Great for kids Should have been given two sleds Two adults and an eight year old too tight and squished in one sled.

Quality of Experience

Guides, Drivers and Staff

The owner of the Reindeer farm really did not have command of the English language. Hard to understand

Transport

Ranua Wildlife Park Visit

Finland

In Texas at the zoo the animals look half dead it is so hot. Here the animals were half hibernating or under ground due to the cold. The eight year old still had a blast

Quality of Experience

Food

Is the only food in Finland mashed potatoes and meat balls?

Guides, Drivers and Staff

Our guide....sorry for forgetting her name (tall skinny white girl) was sweet like sugar and my grand-daughter just loved her,

Transport

Flexible Northern Lights Hunting

Rovaniemi

I guess I should have known that with the naked eye you see nothing special in the Northern Lights. Only with a special camera and filters or computer enhancement do you appreciate the bright colors that you see on postcards or mugs. Oddly enough, taking photos of white haze and mist with my cell phone actually some color showed up. Our guide Johka avoid. He was an absolute jerk. He forgot he had three young girls on our tour. He never asked them if they had to pee or if they were hungry. He seemed to be more interested in their mother when she said that her husband was vacationing in Florida alone. They talked for hours while I was totally ignored. The trip should have lasted 4-6 hours. Our tour returned at 3 am, eight hours later, with all the children having non-refundable excursions in the morning. How pathetic. Then this ass outside the hotel when I tell my grand-daughter let's get you in bed, his response, "Next time read the excursion description". This clown had no common sense. He had no idea whom his passengers would be. He made no adjustments now knowing the ages of the children. I just hope this rich American womana from CA tipped him well.

Quality of Experience

Guides, Drivers and Staff

Get a female tour guide who has some. motherly instincts and common sense.

Transport

Don't put young children in a van for eight hours

Wow, Emerson did a great job and nailed our trip for us! We got to do everything we wanted to do and Emerson was essentially in my back pocket the whole time! He stayed in touch with us throughout the trip and gave us ideas on places to eat as well. He did a magnificent job and we will use him again in the future!

Hotel Reviews

Glass resort

Rovaniemi

This place is amazing, I actually wish we could have stayed here longer than one night. They have a hot tub and provide you with robes and head scarfs so when you are in the hot tub your head is warm too! Really a great place and you can just walk right over to Santa's Village. The food was really good too. We had a great dinner!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Overnight Train

Wow what a great way to travel when you need to move about a country....you don't lose any time seeing the sights. We hopped on the train in Helsinki at 11:00 pm and arrived in Rovaniemi at 11:00 am the next day with a good rest, shower and a decent breakfast. The sleeper bunks were comfortable, the rattle of the train helped you sleep and the bathroom was quite a unique item. I have never seen a door that opens into the toilet and provides you with a shower! Very talented person who invented that for tight spaces.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

GLO Hotel Art

Helsinki

This hotel is in a good location and had an amazing breakfast and such wonderful character with the building. We stayed here for a couple of nights and could easily walk to any restaurant, site or whatever we wanted to do. The only bummer was the elevator was broken while we were there and my poor husband had to carry both LARGE suitcases up the winding staircase for two flights! What a champ!

Authenticity & Character

Great character here!

Location

Staff

We left all our cash and passport in the safe AFTER we checked out for over 11 hours and the nicely held onto all of it until we could return late that night.

Cleanliness & Comfort

Villa Happy Fox

Rovaniemi

This B&B type place was way off the beaten path, but the folks who own it are very nice. We had in our 2 night stay and it included a sauna and Finnish dinner. We didn't see much of the property because we were touring day and night, but on the last night for the sauna and dinner, well it was amazing! The sauna is high end with his and her bathrooms and the sauna is situated at the end so you can both walk in from your bathroom. Very nicely built and then we sat down for a great dinner consisting of salmon and roasted vegetables. It was really very, very good. The B&B part of the place was very nice with each room having it's own kitchenette, bathroom and bed area. They provided breakfast in your suite and you just had to whip it up!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Helsinki City Walking Tour

Helsinki

We had a great walking tour of the city with lots of information. We enjoyed dinner at Seahorse that night, really, really good food!

Quality of Experience

Guides, Drivers and Staff

Tallinn Day Trip

Helsinki

We took the ferry (this is a cruise ship) over to Tallinn for the day and had a tour guide who enthusiastically took us all around the city. It was absolutely freezing this day! Anyway, we visited the Christmas market and then had a great dinner at Rataskaevu 16. Then headed back to the ferry to Helsinki. The ferry is easy, and they have duty free on board. It takes about 2 hours to get over there and then 2 hours back, but the seats are comfortable. They provide food to buy, but we didn't do that.

Quality of Experience

Guides, Drivers and Staff

Transport

Group Reindeer Safari and Farm Visit

Rovaniemi

Andrei was our guide here. Unfortunately there was no snow (December 3) and they made a small track for the reindeer to take us around at least for photo ops. They also provided us with hot juice and cookies in the small fireside house and talked a lot about the reindeer and traditions so that was nice. There are 180,000 reindeer and 200,000 people! The reindeer are free to leave but always come back because they have food. Another interesting fact is every reindeer is owned by someone and it's rude to ask how many reindeer they have or what they cost....it's like asking how much money do you make.

Quality of Experience

Guides, Drivers and Staff

Transport

Korouoma Canyon & Frozen Waterfalls Adventure

Finland

We had the best guide here. Rosana is from Italy and goes all over the world being a tour guide for different countries at different times of the year and she knew so much about Finland. We went hiking to the frozen waterfalls and saw folks literally scaling up the ice! We stopped and she provided lunch she had carried in her backpack for us which was really good too. We had fun seeing nature and experiencing nature's amusement park by sliding down your back on certain parts of the trail. Beautiful!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Adults Only Husky Adventure

Rovaniemi

Again no snow here either for our trip (December 4). They were really nice in getting us all geared out in warm jumpsuits and we did a short trail with a sleigh on wheels instead so they were very accommodating. They served us gogli juice and cookies too. Seems to be a tradition in Finland.

Quality of Experience

Guides, Drivers and Staff

Transport

Luxury Log Sauna and Finnish Dinner Experience

Rovaniemi

The sauna is really, really nice. You have a his and her bathrooms where you can change and then walk into the sauna at the end of the bathrooms. The quality of build here is amazing. We really enjoyed it and then showered up for an amazing meal prepared by the owners. They made us salmon and roasted potatoes. We actually brought our own wine from the US and they allowed us to enjoy it with our dinner. A really nice experience.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Northern Lights Tour

Rovaniemi

Oh my gosh! What a small world we live in. Our guide was from Australia and so were our friends and they actually went to the same school together, but were about 3 years apart so they didn't know each other. Alexi was our guide and he just kept chasing the Northern Lights until we found an amazing spot and got to actually watch them materialize before our very eyes! We were situated near a lake and he made a campfire and took pictures. The pictures attached are just from my iPhone which are great too.

Quality of Experience

Guides, Drivers and Staff

Transport

We planned our dream trip to the Nordic countries, mainly to see the Northern Lights, which was a huge deal for us. We knew it was all up to nature, but we wanted to give ourselves the best chance of witnessing them.
We can’t thank Emerson enough for all his help from the start—he suggested the best places to go and connected us with top-notch tour providers. And we were lucky enough to see the Northern Lights on almost every tour we booked.
On our second day in Norway, our husky sledding ride was cancelled due to wild weather but Emerson sorted it out by rescheduling it. If it wasn’t for Emerson, we wouldn’t have been able to reschedule it, and the next day we were back on track for the ride. It was peak season, so we saw plenty of disappointed travellers whose tours were cancelled due to weather, but Emerson stayed in constant contact with all the providers, and everything went smoothly for us. Some of the places we initially wanted to visit didn’t live up to the hype, but the alternatives Emerson suggested were way better.

It was our first wedding anniversary during the trip, and since we were travelling, we didn’t think we’d be able to do anything special. But Emerson went above and beyond to make sure our anniversary day was one to remember.

The accommodation and transport he organised were perfect—everything ran like clockwork. There’s no way our trip would have been anywhere near as amazing without his help.

We honestly can’t thank Emerson enough for everything he did for us. Out trip was perfect only because of Emerson.

Hotel Reviews

Thon Hotel Tromsø

Tromsø

Authenticity & Character

O

Location

Staff

Cleanliness & Comfort

Cahkal Hotel

Kilpisjärvi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Levin Iglut Glass Igloos

Kitilä

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Arctic Light Hotel

Rovaniemi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Husky Safari

Tromsø

Quality of Experience

Guides, Drivers and Staff

Transport

Northern Lights Hunting Tour

Tromsø

Quality of Experience

Guides, Drivers and Staff

Transport

Sámi Culture and Reindeer Herding Tour

Kilpisjärvi

Quality of Experience

Guides, Drivers and Staff

Transport

Chasing the Northern Lights

Kilpisjärvi

Quality of Experience

Guides, Drivers and Staff

Transport

Finnish Sauna Experience

Rovaniemi

Quality of Experience

Guides, Drivers and Staff

Transport

Aurora Ice Floating

Finland

Quality of Experience

Guides, Drivers and Staff

Transport

We recently took a tour with Emerson and had an exceptional experience! The itinerary was thoughtfully planned, allowing us to explore both popular sights and hidden gems.

The accommodations were comfortable and well-located, making our stay enjoyable. I also appreciated the seamless transportation arrangements, which made getting around stress-free.

I highly recommend Emerson to anyone looking for a memorable travel experience!

Our “Active Autumn” Finland and Estonia trip was perfectly planned by Emerson. It was just the eight amount of “active “ for us ( active seniors) with guided - hikes , city explorations and a bogshoe hike ! The knowledgeable guides were the best part of our adventure - Kieto from Green Cap tours gave us several hours of detailed Finnish history and culture while exploring the city center and ferry to Suomenlinna Island. We also had a food tour with him later in the week and discovered my favorite delicious Salmon soup ( Lohikeitto) . Christopher from Est Adventures provided an amazing amount of fascinating history and current lives of Estonians pre and post Soviet Union occupation. Berit was our naturalist and guide on perhaps our favorite adventure hiking in a beautiful bog an hour outside of Tallinn. Another highlight was our small group Archipelago Excursion with Jeff from Taiga Times . We hiked in yet another gorgeous setting through woods and along the granite shoreline and enjoyed our tasty lunch prepared on site by Jeff.
The hotels chosen by Emerson were charming and well located and the arranged drivers were always exactly on time and also so helpful with local suggestions. One of which was to visit Helsinki’s new Odi library which was amazing - filled with people of all ages and they let out tools, guitars for use in their studios and trailers!
All in all a well planned, wonderful nine days in Finland and Estonia.

Hotel Reviews

Hotel Fabian

Helsinki

Hotel Fabian in Helsinki was our favorite stay during the trip. The hotel has a special designation on TripAdvisor, and it did not disappoint. The rooms were cozy and the service was excellent. Highly recommend!

Hotel Kakola

Turku

The Hotel Kakola, located in Turku, wasn't to my taste. It's an old prison converted into a hotel, so it had a rather gloomy atmosphere with dark gray walls and barbed wire patterns on the curtains. The whole theme was quite unsettling. On a positive note, the service was good, and the staff at the desk were friendly and helpful. The breakfast had a variety of options, but it wasn't as good in quality as the other places we stayed.

Activity Reviews

Taste of Helsinki & Tour of Suomenlinna

Helsinki

The Taste of Helsinki & Tour of Suomenlinna was just okay for us. The ferry ride was enjoyable and our guide did their best to make the tour interesting, but the historical aspects of the old fort on Suomenlinna didn't quite capture our interest. It might be more appealing to history buffs, but it wasn't entirely to our taste.

Bogshoe Hiking Tour

Tallinn

The Bogshoe Hiking Tour in Estonia was an absolute highlight! The nature and scenery were stunning, and it was a unique and enjoyable experience. We would definitely recommend this to other nature lovers.

Emerson was easy to work with while planning vacation. We had flexibility to do things on our own and meet with friends, yet also have tours and activities. Everything was perfectly planned. Hotels were beautiful and in perfect locations in he cities we visited. Pick up and drop offs were seamless. Tours were fun and informational with local tour guides.

Hotel Reviews

Hotel Lilla Roberts

Helsinki

Wonderful breakfast, great location, clean with great character.

Authenticity & Character

Location

Short walk to many attractions.

Staff

Cleanliness & Comfort

Very clean and comfortable.

Solo Sokos Hotel Torni Tampere

Tampere

Cool hotel, clean, nice staff. Close to train station. Amazing bar on top floor to see sunset.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Arctic Light Hotel

Rovaniemi

Great location. Clean hotel with character. Wonderful staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Taste of Helsinki & Tour of Suomenlinna

Helsinki

Great guides. Learned a lot about Finland.

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Hike in the Archipelago Sea

Helsinki

Great guide. Porkkalanniemi was beautiful area to hike. Traditional food was very good.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sauna Tour

Tampere

Guides were so knowledgeable about saunas. Interesting to try the different saunas. The Yurt was our favorite.

Quality of Experience

Guides, Drivers and Staff

Transport

Short Arctic Wilderness Hike (Summer/Autumn)

Rovaniemi

Great guide. Beautiful hiking area. Learned a lot about the plants and trees in Finland.

Quality of Experience

Guides, Drivers and Staff

Transport

Luxury Log Sauna and Finnish Dinner Experience

Rovaniemi

Beautiful sauna and dining area. Food was amazing. Best salmon we had in Finland.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cultural e-fatbike Tour

Rovaniemi

Great guide. Bikes were easy to ride and a great way to see Rovaniemi. Ride up to Santa Claus Village was smooth and easy to get to with stops along the way to learn about Rovaniemi and Finland.

Quality of Experience

Guides, Drivers and Staff

Transport

River Cruise on an Eco Rubber Boat

Rovaniemi

Tour guide was so nice and kind. Nice relaxing ride along the river to a sand bar swimming area. Great traditional Finnish snack.

Quality of Experience

Guides, Drivers and Staff

Transport

Northern Lights Tour

Rovaniemi

Great guide. It was like storm chasing to find the northern lights. We were so excited that we found them! Pictures taken and sent to us very quickly are amazing.

Quality of Experience

Guides, Drivers and Staff

Transport