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MonMon Travel

Travelling can be eye opening. Life-changing. Exciting. No matter why you travel, our aim is to make your trip special and enriching.

Each of our tours is different, but we will always include the highlights of the destinations that you visit, combined with equally fascinating sites off the beaten path and unique experiences that will help you immerse in new places to learn, grow, and connect.

Our philosophy is to only use small, locally owned suppliers. This means that your money stays within the country you visit and makes a real economic contribution. As a travel company, we understand that it’s our responsibility to protect and sustain the environment we use and enjoy. We are planting a tree for each traveller, making it possible for us to offer our service more carbon-neutral and at the same time supporting local forestation.

MonMon Travel is part of the following groups: Estonia Travel Agents, Finland Travel Agents, Latvia Travel Agents

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Recent Trip Reviews for MonMon Travel

KimKim and Moonika are amazing!
Finland | Jan 7 - Jan 15, 2025

Jennifer
Jennifer D.
Flagami, FL | Reviewed on Jan 17, 2025
My trip was amazing! I gave Moonika a list of activities that I wanted to do and she made it happen! There were a few changes from my original itinerary because of my flight changes and some changes with tour companies. I did not realize how touristy the area was, nor did I know about the multiple companies who offered the tours. She selected amazing tour companies and I was not disappointed. However, I had a free evening and booked something on my own the last minute and that particular tour... Read more

My trip was amazing! I gave Moonika a list of activities that I wanted to do and she made it happen! There were a few changes from my original itinerary because of my flight changes and some changes with tour companies. I did not realize how touristy the area was, nor did I know about the multiple companies who offered the tours. She selected amazing tour companies and I was not disappointed. However, I had a free evening and booked something on my own the last minute and that particular tour was the only night I saw the Aurora. It was not for lack of trying on Moonika’s part, she selected excellent tours providing the opportunity, it just never came. I highly recommend Moonika and KimKim travel. If I ever have the opportunity to travel to Finland again, I would definitely seek their expertise, I will also review some of the other counties they offer.

Hotel Reviews
Overnight Train

The accommodations were perfect to get me to Lapland and make the most of my time there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arctic City Hotel
Rovaniemi

It was a nice boutique hotel in the city center, within walking distance of all of my activities. They even took my clothes for donation.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arctic SnowHotel & Glass Igloos
Rovaniemi

This was my bucket list item. I did not see the Northern Lights in the night that I stayed, but it was not for lack of a beautiful view. I saw a beautiful sunset and sunrise, though. It also has heated floors, and adjustable bed to watch the show (if it appears), and an Aurora alarm

Authenticity & Character
Location
Staff
Cleanliness & Comfort
GLO Hotel Art
Helsinki

This was a cute boutique hotel near the center of Helsinki. I did a city walking tour from here and afterwards found my way back. There is a lot of shopping nearby and it’s close to the train station

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Northern Lights Tour
Northern Lights Tour
Rovaniemi

Niko was our Aurora hunter (as well as my transfer driver to and from the train.) The tour was very long, we were out for 8 hours searching for the elusive Aurora, not for lack of Niko’s efforts. This was the first night I crossed the Arctic Circle. Niko provided some juice and snacks. It was my first taste of the hot berry juice and I was hooked. I will learn how to make it.

Quality of Experience
It was a bit of a long, uneventful night.
Guides, Drivers and Staff
Transport
Family Husky Safari
Family Husky Safari
Rovaniemi

This was so much fun. I have had dogs and I know how much they like to play. I had my own sled and 4 dogs who wanted to do nothing but pull and play. They were having as much fun as I was. Afterwards, I gave them some loving and my lead girl was very affectionate.

Quality of Experience
Guides, Drivers and Staff
Transport
Korouoma Canyon & Frozen Waterfalls Adventure
Korouoma Canyon & Frozen Waterfalls Adventure
Finland

This was a very active tour as well. You know they mean business when they hand out spikes for your shoes before you get started. It was very scenic and COLD. But you are going to see frozen waterfalls. I had an “influencer” or “Instagramer” in my group and we were always waiting for them to finish their pictures.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dinner at Ice Restaurant
Dinner at Ice Restaurant
Sinettä

This was an interesting experience. It was not as cold as I expected or as cold as some of my other activities. They had a vegan option, which I had. I could not eat all of my food because I had a sausage on the previous tour. It’s really interesting how the snow hotel and ice restaurant are built.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Snowshoeing Adventure at Night (Aurora Tour)
Snowshoeing Adventure at Night (Aurora Tour)
Rovaniemi

This was also an Aurora hunting experience, but no Aurora. Still, the snowshoeing was great. It had been a long time since I was on snowshoes. The snowshoeing was fresh, so it made the trek much better. Of course there was excellent hot berry juice. This was the “gloggi” version with the extra spices.

Quality of Experience
Guides, Drivers and Staff
Transport
Northern Lights Safari by Electric Snowmobiles
Northern Lights Safari by Electric Snowmobiles
Finland

I paid extra for the single supplement, so I had my own sled. I had never driven an electric snowmobile, but have experience with a gas powered one. It was hard getting used to the lack of noise. The tour itself was great, partially on the frozen lake and a good path through the woods. We stopped at a cabin for a fire, sausages, hot juice and dessert pastry. We did not have to cook our own sausages this time, however by this time I was a sausage cooking pro!

Quality of Experience
Guides, Drivers and Staff
Transport
Helsinki City Walking Tour
Helsinki City Walking Tour
Helsinki

This was a private tour and a bit pricey for what we did. Ainhoa (sp) did a really good job telling me about the city and country even though she is not Finnish or a native. Since it was a private tour, I asked all the questions, we got sidetracked on multiple conversations, but it was still informative. The second part of the tour was on Suomenlinna, which I took the ferry to get there. The ride was cold, but the view was amazing. The tour of the fort was a bit short because the sun was going down and there was no lighting. The tour started late in the day, 1:30 pm (1330 hrs), if it would have started earlier, we could have seen more, especially at the fort.

Quality of Experience
Guides, Drivers and Staff
Transport
Group Reindeer Safari and Farm Visit
Group Reindeer Safari and Farm Visit
Rovaniemi

I learned a lot about reindeer on this tour. They are very docile creatures. Also, the females have antlers, albeit not as large as the males, just like certain bovine breeds. They need to keep their numbers at a certain level, so some are used as meat. I did not try any because I am a non-meat eater.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Jan 18, 2025

Thank you for your lovely feedback Jennifer! I'm so glad you enjoyed your trip and got to see the Aurora. It was a pleasure planning your adventure, and we’d love to help you again in the future. Love all the photos as well.
All the best,
Moonika

Perfectly planned
Finland | Jan 9 - Jan 13, 2025

Dan
Dan C.
Denver, CO | Reviewed on Jan 16, 2025

All reservations Emerson made were exactly as promised. Every guide showed up on time, and they were all friendly and very helpful. Activities were wonderful, with well-planned times and downtime in between. Overall fantastic experience and will be using this platform for our next trip!

Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Jan 20, 2025

Thank you for your kind words! I'm thrilled to hear everything went smoothly and that you had such a fantastic experience. I look forward to helping you plan your next adventure!

Emerson planned a fantastic itinerary for our...
Finland | Jan 3 - Jan 10, 2025

Isabelle
Isabelle L.
Los Angeles, CA | Reviewed on Jan 14, 2025
Emerson planned a fantastic itinerary for our family - it was the perfect amount of discovery, exploration, adventure, relaxation and fun, he really nailed it with what was offered and made the area special in Finland. We asked for a winter wonderland filled with lots of activity for my 10 and 7 year old girls and he really delivered. He did a beautiful job piecing the trip together with the perfect location and hotel choices. My girls loved all our accommodations (Snow & Ice Hotel, Glass... Read more

Emerson planned a fantastic itinerary for our family - it was the perfect amount of discovery, exploration, adventure, relaxation and fun, he really nailed it with what was offered and made the area special in Finland. We asked for a winter wonderland filled with lots of activity for my 10 and 7 year old girls and he really delivered. He did a beautiful job piecing the trip together with the perfect location and hotel choices. My girls loved all our accommodations (Snow & Ice Hotel, Glass Igloo, , the transfers and transportation services were always on time and in excellent condition and Emerson's expertise of the area shines through with his offerings of excursions that were so unique that we had not even thought of but enjoyed thoroughly! This trip was fantastic, could not have been better, and planning with Emerson was easy, straightforward and delightful - I would not hesitate to recommend him to anyone wanting to experience all the magic that Finland in Winter time has to offer!

Hotel Reviews
Posti Boutique Hotel Rovaniemi
Rovaniemi

A wonderful hotel with helpful, courteous staff. The room was spacious and clean, with all the conveniences one could want, especially with the kitchenette. The complimentary morning breakfasts were very nice and it is conveniently located within 5 minutes walking distance to the train/bus station and across the street from some grocery stories and restaurants.

Authenticity & Character
A more rustic design with an old-timey elevator but with some modern touches like the automatic lights for hallways. The rooms were well designed and very comfortable.
Location
5 minutes away from the train/bus station and a convenient market and shopping plaza was across the street, though it was a bit further from the main downtown area.
Staff
Helpful staff that was kind and able to offer good information to all the questions we had.
Cleanliness & Comfort
Very clean and comfortable - the rooms were warm and well furnished.
Arctic SnowHotel & Glass Igloos
Rovaniemi

The experience of staying in the SnowHotel was unique and amazing. The facilities were very clean and everything was carefully maintained. The sauna was very nice to have, though the shower facilities could have been a bit more private. The sculpted ice hotel was so beautiful to walk around and discover and the warm room with the fireplace was a great place to spend time in to warm up. I do wish there were more private places to spend down-time, for example, somewhere comfortable, private and warm to lay down and take a nap since we are not allowed to enter our ice rooms until pretty late in the evening. The buffet breakfast was a very nice spread and we enjoyed our stay here very much - one night is more than enough time to enjoy and take in all offerings of this accommodation if staying in the ice hotel. The ice restaurant was also well done and the ice bar was very fun to visit as well.

Authenticity & Character
An incredibly unique experience!
Location
Great area and setting
Staff
Very helpful folks
Cleanliness & Comfort
Very clean spaces, could have some warmer private spaces to feel more comfortable and relaxed
Kurula's Resort
Pyhätunturi

This resort was one of my family's favorite places to stay while moving around Finland. It was a cosy cabin atmosphere where the rooms were spacious, inviting and surprisingly warm given that the only heat provided is from the flooring. Our favorite feature of the rooms was the private sauna in the bathroom. We found that we used the sauna every day, sometimes twice a day to warm up from the cold outside. Also, conveniently, the clothing warmer was a very nice feature of the room so that we could dry our clothing quickly. The food was very well done at the restaurant and we enjoyed the complimentary breakfasts. It was also very convenient to have the winter overalls and boots provided so that we were well equipped for excursions nearby. It is not particularly close to anything walkable so plan accordingly but the site itself is magical. My children had such fun riding the complimentary sleds down the hills and playing in the plentiful snow around the property. The room was clean, spacious and modern with all the conveniences, including a full sized refrigerator, water kettle, coffee maker and stovetop/microwave. The staff is also incredibly

Authenticity & Character
Absolutely charming cosy cabin vibes.
Location
It is not walkable or nearby to a lot of conveniences like stores or restaurants so plan accordingly or work with hotel staff to get around or leave the premise.
Staff
Very helpful, very nice.
Cleanliness & Comfort
The rooms and property was clean and very comfortable, we had very restful sleeps.
Northern Lights Village
Saariselkä

This hotel was spectacular, it runs like a well oiled machine and made for a very comfortable stay. The room was very comfortable, though it may take some time to warm up. The convenience of looking up to see the Northern Lights was by far the most valuable aspect of staying here - not having to be cold outside when the lights come to dance in front of you is perfection. The views are picturesque everywhere you look and walk. There are also a plentiful amount of activities on-site to keep everyone entertained. The meal times are organized and there are good diverse offerings.

Authenticity & Character
The rooms here are so special, the layout is also very nice.
Location
Staff
Very helpful and available staff members
Cleanliness & Comfort
Activity Reviews
Flexible Northern Lights Hunting
Flexible Northern Lights Hunting
Rovaniemi

We had Antii as our guide and he was very good! The vehicle is very comfortable and the most valuable aspect of this excursion is that there is no time limit. He will literally hunt around all over the place and at all hours of the night to assure that guests will see the lights. Additionally, he provides beautiful photography of your party with the Northern Lights and that is invaluable! As a mom who is always taking photos of her kids, it's nice to be on a tour with someone else taking photos of you and your family with the unforgettable backdrop of the Northern lights! We enjoyed the hot juice and gingersnap cookies that our guide brought and when our toes were too cold, he was quick to offer toe warmers.

Quality of Experience
Antii, the guide, went through great lengths to chase down the lights so we would see them.
Guides, Drivers and Staff
He was a great driver and photographer!
Transport
Safe, timely and safe driver
Family Husky Safari
Family Husky Safari
Rovaniemi

This operation was very well organized. The huskies were very easy to work with and the environment was immaculate and just magical.

Quality of Experience
Excellent experience, I felt safe and had a magical time - amazing backdrop
Guides, Drivers and Staff
Well educated staff
Transport
Dinner at Ice Restaurant
Dinner at Ice Restaurant
Sinettä

The food was good and it was a very beautiful and unique experience. It is expected to be a cold dining experience but perhaps a bit too long and uncomfortable for younger children.

Quality of Experience
Good food and service
Food
Everything was very tasty
Guides, Drivers and Staff
Friendly, good staff
Transport
Reindeer Safari with Wilderness Lunch
Reindeer Safari with Wilderness Lunch
Finland

This was a beautiful experience, super family friendly and enjoyable throughout. We loved feeding the reindeer, taking a very scenic ride with them and then spending some time with lunch in the tent to warm up.

Quality of Experience
Excellent tour guide! He was entertaining and educational. Great activities with the reindeer :)
Food
Guides, Drivers and Staff
Excellent guide
Transport
Searching For Santa
Searching For Santa
Saariselkä

This was a tour that was so special - I thought it would just be more for younger kids but I think everyone really enjoyed it, my older child and myself as well. The elves really brought the energy and it was amazing how so many different activities were able to be included in the hours of the tour. We enjoyed so much of it and the pacing was very good, from the skipping, cookie making and decorating, reindeer rides, elf camp activities (my kids' favorite was the trivia games), the singing of songs to find Santa and then actually sitting and talking with Santa - it was a very touching experience to watch Santa talk with the kids.

Quality of Experience
Guides, Drivers and Staff
Transport
Amethyst Mine Tour with the Pendolino - Snow Train
Amethyst Mine Tour with the Pendolino - Snow Train
Pyhä

Easily one of my kids' favorite activities. It was extremely cold but they still enjoyed the tour. It was fun to experience the short ride on the Pendolino but the real star is the part where the kids could dig. They really could've stayed for much longer doing just the digging part of the excursion. It was thrilling for them to find the amethyst and the guides were so helpful and uplifting in their efforts.

Quality of Experience
Guides, Drivers and Staff
Transport
Ice-Climbing Experience
Ice-Climbing Experience
Pyhä

The guides were absolutely phenomenal and really made the experience! Sampo was professional and a great driver. Inessa was a superstar guide, and absolutely magnificent with children, she really made the experience a standout for us. We always felt safe and encouraged, also very proud of our ability to climb the wall with our very capable guides.

Quality of Experience
An amazing experience with expert guides!
Guides, Drivers and Staff
Inessa was amazing! She was helpful and so supportive, phenomenal with children! Highly recommend her.
Transport
Aurora Camp by the Lake
Aurora Camp by the Lake
Saariselkä

Although we didn't get to see the lights this evening due to a snow storm, our guide still made it incredibly fun despite the weather. Katie was excellent with children and was so good at sharing such good interesting facts. My kids enjoyed roasting marshmallows with her.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Jan 14, 2025

Thank you so much for this lovely review—it’s such a wonderful way to start my birthday morning! 🎉 I’m so happy to hear that your family had an amazing time and that the trip brought the perfect balance of adventure, fun, and winter magic. It was a joy planning it for you, and I’m thrilled everything came together so well. Wishing you many more memorable adventures in the future!

Another great Kim Kim trip in the books!
Finland | Dec 27 - Jan 9, 2025

Linda
Linda S.
Greensboro, NC | Reviewed on Jan 12, 2025
Moonika was super. She listened to our requirements and set out to plan a great trip for our group of 4 adults. The excursions she planned were fantastic and so memorable. The hotels were quaint and unique for their destinations which is exactly how we like to travel. Our guides and drivers in Estonia and Finland were all excellent, flexible and offered different perspectives to our experiences. Moonika was available when we needed her and proactively checked in on us as well. We never would... Read more

Moonika was super. She listened to our requirements and set out to plan a great trip for our group of 4 adults. The excursions she planned were fantastic and so memorable. The hotels were quaint and unique for their destinations which is exactly how we like to travel. Our guides and drivers in Estonia and Finland were all excellent, flexible and offered different perspectives to our experiences. Moonika was available when we needed her and proactively checked in on us as well. We never would have had the smooth experience we had without her careful planning.

Hotel Review
Cru Hotel
Tallinn

Great location and quaint property. Comfortable. Very low ceilings hindered our 6'5" traveller. As this is an older hotel, there are no elevators and the walls between rooms are very thin and affect lack of privacy. Lovely bar area for evening drinks and cards. Nice staff and service. Breakfast was moderate.

Authenticity & Character
Lovely character. Charming, quirky and medieval.
Location
Great location
Staff
Cleanliness & Comfort
Various floor and ceiling elevations required careful navigation in rooms and public spaces.
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Jan 13, 2025

Thank you for such wonderful feedback Linda! I’m so glad to hear the trip met your expectations and that you enjoyed the excursions, accommodations, and guides. It was a pleasure planning this journey for your group, and I’m delighted it created memorable experiences for you all!

I hope to have you as my guests again in the future!

Best,
Moonika

Magical Winter Wonderland
Finland | Dec 28 - Jan 4, 2025

H
Heather O.
Dallas, TX | Reviewed on Jan 11, 2025

Our trip to Finland was amazing. Moonika planned the most special trip for us, taking care of every detail. From our arrival to departure, it was seem less.

Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Jan 13, 2025

Thank you so much for your feedback Heather! I’m thrilled you had an amazing trip, and it was my pleasure to help make it special. I hope to have you as my guests again in the future!

Best,
Moonika

A trip beyond our expectations
Finland | Dec 29 - Jan 2, 2025

Alice
Alice W.
Singapore | Reviewed on Jan 09, 2025
We had an absolutely fantastic experience with Moonika from Kimkim! The trip exceeded all our expectations—every detail was thoughtfully planned and perfectly organized. A highlight of our journey was witnessing the breathtaking Northern Lights on New Year's Eve, an unforgettable moment that made the trip truly magical. Moonika was incredibly responsive throughout the process, always quick to answer our questions and accommodate our needs. Her professionalism and meticulous planning... Read more

We had an absolutely fantastic experience with Moonika from Kimkim! The trip exceeded all our expectations—every detail was thoughtfully planned and perfectly organized. A highlight of our journey was witnessing the breathtaking Northern Lights on New Year's Eve, an unforgettable moment that made the trip truly magical.

Moonika was incredibly responsive throughout the process, always quick to answer our questions and accommodate our needs. Her professionalism and meticulous planning ensured a smooth and stress-free vacation for us.

I wouldn’t hesitate to recommend Moonika and Kimkim to friends and family. This was a trip we’ll cherish forever, thanks to her expert guidance and care.

Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Jan 10, 2025

Thank you so much for your wonderful feedback! I’m so happy to hear the trip exceeded your expectations and that seeing the Northern Lights on New Year’s Eve was such a magical experience. It was a pleasure planning this journey for you, and I’m glad it brought you such great memories.

I hope to have you as our guests again in the future.

Best,
Moonika

Wow so much to say......Excursions in Rovaniemi
Finland | Jan 1 - Jan 6, 2025

J
JAMES Z.
Dallas, TX | Reviewed on Jan 07, 2025
Wow so much to say...........
I travel to Jerusalem, my tour guide is in Jerusalem. I will be traveling to Istanbul, my guide is in Istanbul. I vacation to Lapland and my guide is in Detroit/Estonia?? Emerson was too far away to be very helpful.
The hotel, Arctic Light Hotel, was very nice. The breakfast buffet wonderful. The front desk people very professional and nice. But was this hotel **** hell no! The room size was the size of my walk in closet in Texas. Amazing to say, there were no...
Read more

Wow so much to say...........
I travel to Jerusalem, my tour guide is in Jerusalem. I will be traveling to Istanbul, my guide is in Istanbul. I vacation to Lapland and my guide is in Detroit/Estonia?? Emerson was too far away to be very helpful.
The hotel, Arctic Light Hotel, was very nice. The breakfast buffet wonderful. The front desk people very professional and nice. But was this hotel **** hell no! The room size was the size of my walk in closet in Texas. Amazing to say, there were no dresser draws or night stand tables with draws. So there was no where to unpack your suite cases. So we had one suite case on the coffee table, one on the chair and two on the floor. I went to the front desk and stated you have no dressers!! The attendant said I "went on line and saw the photo of the room, yes you do!" Went on line........ ?? Later I complained to the 'manager', we have no dressers. He walked up to the room and explained that the shelves on top of the closet were the draws for the cloths. If we were from Finland, six foot six, that explanation would still be laughable. But being Italian/Hispanic at 5 feet and five feet six, we needed a chair to put anything on those shelves.

I learned with the tremendous influx of tourists, that these tourist locations needed to hire workers from other countries. So as stated, the front desk people were all class, but some of the workers had little knowledge of their location. So for an excursion to say meet at the 'wild about Lapland' office location, and the hotel front desk is Googling where the office is, and our guide chilling in Estonia has no clue either, it added to the stress. To be honest, my old age did not help. Siri and hard to pronounce street names did not help 'maps'. Plus the I-phone was under six layers of cloths. With the 8 year old and the -25 C weather conditions, the fear of wondering around the city was petrifying. As you know, all the tours stated best be on time or will happily leave without you. Since 99.9% of the travelers are taking excursions, the hotel staff needs to know blindly where ALL these meeting locations are. Don't give me an address. Tell me walk out of the hotel, first left, walk up the street with the Christmas trees, pass Burger King .........

More fun things.........the driver from the airport. was nice until he got to the hotel. Then he happily put all the suite cases in the snow outside the hotel and asked if we needed help. Nah, just leave the f-ing suite cases in the snow. So he brings a couple into the hotel ten feet from the van, and starts to 'sing and dance' for a tip. Not tip given and stormed back into the street. On the way home, the driver, without asking, brought the suite case into the airport and was tipped. He was thrilled!

The 'Snow Hotel' and dinner probably the best of the trip. Unfortunately, mental blunder by the tour guide in Estonia. We were all finished with dinner at 21:30, and the bus to bring us back to the hotel was not to come until 23:00. So while Emerson was keeping warm, we were trying to avoid frost bite waiting for one and half hours in the ice cold lounge with the -25C temp.

The snow mobile excursion was great. But please don't mention a class to teach you how to drive one. Press the button to start, press here to go is not a class to manage the vehicle. I'll mention this here. We dressed and had cold winter cloths. We did not have to wear those unsightly winter jump suites over all our cloths. I imagine it's a legal issue. "We recommend that you wear our cloths and boots over your cloths so that you look like meat balls" The last two trips I refused. I was dressed plenty warm. This was the worst part of the trip for the wife. She being short, these outfits made her look so bad. Dressing the eight year old was difficult, and then putting the jump suites on ourselves was not fun. Plus on all the tours, they were yelling HURRY UP the tour was getting ready to leave!! We should have gotten to all the tours 1/2 hour earlier. But your excursions companies wish to jam as many tours into the day to generate as much cash as possible.

Emerson from Estonia, you can't book tours on the weekends at 8 am when the dinning facilities at the hotel don't open until 8. Or tell me where to get something to eat for the grand-daughter in the snow? Or how to eat with two pairs of mittens on?

But I saved the best for last. Where did you get this clown from? JOHKA 358-40-544-53854
The first 'Northern Lights' tour was cancelled. I was the one who e-mailed you when at 12:30 two days later I had heard nothing about a new tour. I got an email from you and notification from the front dest to be ready in the hotel lobby at 19:00. This Johka arrives 15 minutes late and then yells at me because the lights were better hours ago and he was unable contact me. Then he states he is driving to Sweden! So I said yeah, but the 8 year old and I are going to pee again before leaving.
By the way the wife was vomiting; food poisoning, the last two days of the trip and did not go on any excursions. Yes I know no refunds, since your company is so cheap, but not one of your people even said "I'm sorry she is not well" or "I hope she feels better". Not one! Very sad. Back to this clown.......We get into the van with a 7 and 10 year old girl and a wealthy mother. We drive into a snow bank, and this guy says to you want to take a portrait? I am thinking a portrait? With the grand-daughter totally covered up and only her eyes showing, and me looking like a balloon? No. I am thinking he will take a picture, go on line, google images Northern Lights Finland and photo shop. The only thing we had seen was mist'. He never explained what he was doing. Or his plan. This is when I would tell any of your clients get female tour guides. Females have brains, and men are dumb as dirt.

This Johka was a perfect example, dumb as dirt. The tour description stated Northern Lights 7 PM. Lasting 4-6 Hours
Ladies, imagine going on a eight (8) hour excursion and the driving never saying does anyone have to pee? Or are any of you children 7,8 and 10 year old girls hungry? WTF (For Emerson in Estonia this means What The F--k) It was only the children's mother who told me she requested that he found a bath room. So dumb as dirt says there is a 7 Eleven and gas station one hour away...........What??

We were given a box of cookies and juice. The children ate close to two hundred cookies. They were starving.
After driving around half the arctic, I asked him when we were heading home. He told me we were still in Sweden. It was 01:30. He told me we were another one and 1/2 hours from the hotel. Losing it, I told him he was getting 7, 8 and 10 year old children home at 3:00 in the morning? The girls didn't enjoy anything concerning the Northern Lights. The best part of the trip was eating ice cream at 7 Eleven. When we got back to hotel I told my baby let's get you into bed......it was 3 am. Your driver, I hope he wasn't expecting a tip, yelled out next time make sure you review the excursion details......I did later, tour time 4-6 hours. Not 8 hours. He wasn't the one to wake up the baby in four hours to the Zoo tour scheduled for the next day.
If I wasn't with my grand-daughter, I would have kicked his Finnish Ass right out side the hotel. The zoo tour guide the next day, a woman sweet like sugar, said I hope. it wasn't her company. They have an 'family friendly' tour a 7-11 tour and a longer Northern Lights tour. Emerson, just had a mental error booking us on the wrong tour. But none of the tours was listed as eight hours. If my wife, remember who was back at the hotel vomiting that no one cared about, would have choked his ass right in the snow bank.

Hotel Review
Arctic Light Hotel
Rovaniemi

I forgot.......when you travel to Europe the hotel rooms are the sizes of walk in closets. Our room had no dresser draws. It had no night stands/tables. There was no where to unpack or put your cloths. The front desk was highly professional and helpful. The hotel lobby very pretty and classy. The breakfast buffet just great. The breakfast buffet can't open at eight, if people have excursions that start at eight. The hotel is too expensive to have breakfast included in the price, and opens too late to capitalize on it. The location is perfect but some of the seasonal workers were unfamiliar with their surroundings

Authenticity & Character
just nice
Location
Right near main street with all the Christmas trees.
Staff
All class!!
Cleanliness & Comfort
Activity Reviews
Snowmobile Safari to Santa Claus Village
Snowmobile Safari to Santa Claus Village
Finland

Nice Excursion Needed to spend more time teaching how to drive a snow mobile. No snow in south Texas. The above would have decreased some of the anxiety level.

Quality of Experience
Guides, Drivers and Staff
All people want to take photos of their trip. Bad enough the I-phone is hidden in 6 layers of clothing, don't yell at people for taking out their cell phones to take pictures.
Transport
Family Husky Safari
Family Husky Safari
Rovaniemi

very cool and lots of fun feeding the dogs great for kids with the price of the excursion, I think we had to pay for the food to feed the dogs. Kind of cheap

Quality of Experience
Guides, Drivers and Staff
I got yelled at for taking out my cell phone to take pictures.........I. understand the reasoning but kind of sad
Transport
SnowHotel & Ice Dinner Experience
SnowHotel & Ice Dinner Experience
Rovaniemi

very cool (cold) place. Grand-daughter enjoyed the hotel the best

Quality of Experience
Food
Dessert in ice dish very cool. It is just impossible to enjoy a hot meal when the temperature is -25C
Guides, Drivers and Staff
Transport
The experience and the dinner ended at 21:30. The return driver showed up at 23:00. What were we suppose to do for the other one and 1/2 hours??
Reindeer Safari in the Nature of Lapland
Reindeer Safari in the Nature of Lapland
Rovaniemi

Great for kids Should have been given two sleds Two adults and an eight year old too tight and squished in one sled.

Quality of Experience
Guides, Drivers and Staff
The owner of the Reindeer farm really did not have command of the English language. Hard to understand
Transport
Ranua Wildlife Park Visit
Ranua Wildlife Park Visit
Finland

In Texas at the zoo the animals look half dead it is so hot. Here the animals were half hibernating or under ground due to the cold. The eight year old still had a blast

Quality of Experience
Food
Is the only food in Finland mashed potatoes and meat balls?
Guides, Drivers and Staff
Our guide....sorry for forgetting her name (tall skinny white girl) was sweet like sugar and my grand-daughter just loved her,
Transport
Flexible Northern Lights Hunting
Flexible Northern Lights Hunting
Rovaniemi

I guess I should have known that with the naked eye you see nothing special in the Northern Lights. Only with a special camera and filters or computer enhancement do you appreciate the bright colors that you see on postcards or mugs. Oddly enough, taking photos of white haze and mist with my cell phone actually some color showed up. Our guide Johka avoid. He was an absolute jerk. He forgot he had three young girls on our tour. He never asked them if they had to pee or if they were hungry. He seemed to be more interested in their mother when she said that her husband was vacationing in Florida alone. They talked for hours while I was totally ignored. The trip should have lasted 4-6 hours. Our tour returned at 3 am, eight hours later, with all the children having non-refundable excursions in the morning. How pathetic. Then this ass outside the hotel when I tell my grand-daughter let's get you in bed, his response, "Next time read the excursion description". This clown had no common sense. He had no idea whom his passengers would be. He made no adjustments now knowing the ages of the children. I just hope this rich American womana from CA tipped him well.

Quality of Experience
Guides, Drivers and Staff
Get a female tour guide who has some. motherly instincts and common sense.
Transport
Don't put young children in a van for eight hours
Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Jan 09, 2025
Hello James Thank you for taking the time to share your feedback. I’m truly sorry to hear that certain parts of your trip didn’t meet your expectations, and I appreciate the opportunity to address your concerns. As your travel agent, my role is to design a detailed trip plan, coordinate all arrangements, and provide support remotely throughout your travels. While I am not physically present, I have traveled extensively in the region and am very familiar with these destinations. My... Read more

Hello James

Thank you for taking the time to share your feedback. I’m truly sorry to hear that certain parts of your trip didn’t meet your expectations, and I appreciate the opportunity to address your concerns.

As your travel agent, my role is to design a detailed trip plan, coordinate all arrangements, and provide support remotely throughout your travels. While I am not physically present, I have traveled extensively in the region and am very familiar with these destinations. My expertise allows me to craft a well-thought-out itinerary and ensure you have all the information needed to enjoy your trip. Although I do not accompany clients, I provide clear instructions and guidance to help navigate the itinerary smoothly and address any potential concerns. Following the provided plan is key to making the most of the experience.

Regarding the Northern Lights tour, I explained in detail back in May how the tour operates, including its flexible nature and the potential for longer durations depending on conditions. I also mentioned that the tour may involve long drives, even crossing into Sweden, to maximize the chances of seeing the aurora. This flexibility is what sets the tour apart and helps travelers have the best possible experience. I wish you had shared your concerns with me at that time, as it would have allowed us to address any misunderstandings or make adjustments in advance.

For navigation, I recommended having a functional phone and a local SIM card to ensure smooth communication and navigation. Without a working phone, I understand that finding your way in unfamiliar locations, especially in challenging weather conditions, was stressful. While I provided detailed instructions for all meeting points, I regret that this became a source of frustration for you.

Regarding winter clothing, I understand that the overalls provided during activities were not ideal in terms of aesthetics or comfort. However, these garments are standard for Arctic tours, as they are essential for protecting travelers from the extreme cold. While I understand your concerns, the priority is always your safety and comfort in such harsh conditions.

For the Arctic Light Hotel, I understand that the room size and storage options did not meet your expectations. European boutique hotels, including this one, often have smaller rooms compared to accommodations in other parts of the world. While this is standard, I regret that it wasn’t what you were accustomed to.

I was unaware of your wife’s illness during the trip, as it was not communicated to me. Had I known, I would have done everything possible to assist and ensure her comfort.

I want to emphasize that I made every effort to support you during your trip. I was in contact with you almost every day or tried to be whenever possible. For example, when I received your message about the Northern Lights tour, I responded immediately, contacted the hotel, and ensured the information was passed on to you. While I deeply regret any miscommunication or challenges you faced, my goal was to ensure your trip went as smoothly as possible.

Thank you again for your feedback. I value it greatly and will use it to improve my services. While there were difficulties, I hope there were moments of joy and wonder during your journey. If you’d like to discuss this further or need additional assistance, please don’t hesitate to reach out.

Best regards,
Emerson

Fantastic Finland
Finland | Nov 18 - Nov 24, 2024

T
Tram D.
San Jose, CA | Reviewed on Jan 06, 2025
Moonika was very detailed and communicative. She reached out to us before the trip to confirm all the tour activities. She also reached out to us throughout the trip to ensure everything went as planned. I really enjoy the vendors where she booked for our husky and reindeer sled rides. I could tell they actually do care about the animals, and not just a business. Even when the train was delayed, she made sure we were updated and received any possible refunds. Overall, I had an amazing time in... Read more

Moonika was very detailed and communicative. She reached out to us before the trip to confirm all the tour activities. She also reached out to us throughout the trip to ensure everything went as planned. I really enjoy the vendors where she booked for our husky and reindeer sled rides. I could tell they actually do care about the animals, and not just a business. Even when the train was delayed, she made sure we were updated and received any possible refunds. Overall, I had an amazing time in Finland.

Hotel Reviews
Hotel Haven
Helsinki
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Overnight Train
Arctic City Hotel
Rovaniemi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Helsinki City Walking Tour
Helsinki City Walking Tour
Helsinki

The tour guide is awesome with such great details and information. She really understands Helsinki and really she made me wished that I would have more time exploring the city with her.

Quality of Experience
Guides, Drivers and Staff
Transport
Tallinn Day Trip
Tallinn Day Trip
Helsinki
Quality of Experience
Guides, Drivers and Staff
Transport
Flexible Northern Lights Hunting
Flexible Northern Lights Hunting
Rovaniemi
Quality of Experience
Guides, Drivers and Staff
Transport
Korouoma Canyon & Frozen Waterfalls Adventure
Korouoma Canyon & Frozen Waterfalls Adventure
Finland
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Early Winter Husky Tour
Early Winter Husky Tour
Rovaniemi
Quality of Experience
Guides, Drivers and Staff
Transport
Group Reindeer Safari and Farm Visit
Group Reindeer Safari and Farm Visit
Rovaniemi
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Jan 07, 2025

Thank you for your kind words! I’m so glad you had an amazing time in Finland and enjoyed the activities. It was a pleasure helping you, and I’d love to assist with your next trip!

Best,
Moonika

EPIC FINLAND HOLIDAY
Finland | Dec 25 - Jan 2, 2025

Svetoslav
Svetoslav B.
Atlanta, GA | Reviewed on Jan 05, 2025
Finland was a lifetime dream of mine. I dreamed of seeing the aurora perform and for my 2 kids to experience the “real” Santa Claus and where he lives and everything that are associated with Christmas the Arctic way. This company fulfilled all our dreams and more. Everything was well organized, the drivers for our transport and transfers were ALWAYS on time, and the accomodations were cute and perfect which gave us a real intimate family time for 10 days. We went to different cities and had... Read more

Finland was a lifetime dream of mine. I dreamed of seeing the aurora perform and for my 2 kids to experience the “real” Santa Claus and where he lives and everything that are associated with Christmas the Arctic way. This company fulfilled all our dreams and more. Everything was well organized, the drivers for our transport and transfers were ALWAYS on time, and the accomodations were cute and perfect which gave us a real intimate family time for 10 days. We went to different cities and had an excursion every single day where each ran 3-4 hours which was just enough to not exhaust everyone for we love to ski and go out and explore the cities by ourselves as well. The companies who facilitated the excutions were very nice, polite and professional. I cried so many times just being overjoyed of the experience and seeing my kids having a great great great time without their devices and we did not even watch TV for everytime we got home we fondly talk about how our excursions went. I LOVED every bit of the experience. Because of this company Finland did not disappoint us! Everything was well thought.. I realized that on our last day where we had our accomodation in the glass igloo at Levi where it had the coldest weather where we had frost on our eyebrows, lashes and hair everytime we made that walk from our igloo to the Elves village— coming from Florida this was even so much fun and funny for us!!’. We had the aurora dancing around us all night from 9:30 pm to 4:30 am on our last night!!!!…

Monika personally greeted us at the hotel on our very first night and this was a huge relief, just having a face to the voice and the goody bag was really thoughtful. She gave us a gnome which is now sitting on our souvenir console at home.

If we had to change something, it would have been combining the reindeer and husky sledding in one day. Then we could have had one more day to ski that had good amount of light. By the time we got home from our excurions about 1:30-2pm the sun has already set and the resorts close by 6pm (not enough time) and skiing can be a challenge especially during those days that the sun does not even show up and worse the temps go down and the winds are get strong later the day to a point that lifts are closed down. Though we had a couple of night excursions and this really gave us a good amount of time to skiunder some natural light and great conditions!

Overall, we genuinelt had an EPIC experience. It was worth every penny; gave my hubby and I convenience; travelling with family of small kid and young adult can be a challenge. Having a company organize everything takes away so much stress.

Thank you for this unforgettable experience!

Hotel Reviews
Lapland Hotels Ounasvaara Chalets
Rovaniemi

accommodation was great… Breakfast was really good… The room was spacious enough for a family of 4 but there was no way to control the heating system… We understand that the weather outside was really cold, but the room was super heated to a point where we had to open a window because it got really hot and sweaty for us and unfortunately, no window can be opened on the first floor…I literally was on my undies and mu hubby shirtless the entire time we were in the chalet.. There was no help in carrying our luggage from reception to our chalets on very thick snow. Thiugh the sign sats 200 meters, I know its not just 200 meters… having a sauna was a good feature.. wall was sound proof

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pyhä Igloos
Pyhä

Cute and did not disappoint our aurora experience

Authenticity & Character
Location
Staff
super friendly
Cleanliness & Comfort
Lapland Hotels Riekonlinna
Saariselkä
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ylläsrinne
Ylläsjärvi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Aurora Hunt by Car
Aurora Hunt by Car
Finland
Quality of Experience
Guides, Drivers and Staff
Transport
Authentic Siberian Husky Experience
Authentic Siberian Husky Experience
Saariselkä
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Reindeer Experience with Lunch
Reindeer Experience with Lunch
Saariselkä
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Aurora Snowshoeing Adventure
Aurora Snowshoeing Adventure
Finland
Quality of Experience
Guides, Drivers and Staff
Transport
Ice Fishing Experience
Ice Fishing Experience
Finland
Quality of Experience
Guides, Drivers and Staff
Transport
SnowHotel & Ice Dinner Experience
SnowHotel & Ice Dinner Experience
Rovaniemi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Jan 12, 2025

Thank you so much for your kind words! I’m so happy to hear the trip was everything you dreamed of and more. It’s wonderful that your family had such special moments together and that the details we planned helped make it all stress-free. Wishing you and your family many more amazing adventures!
Best,
Moonika

Winter Finland Trip
Finland | Dec 6 - Dec 12, 2024

Charlotte
Charlotte E.
Chicago, IL | Reviewed on Dec 22, 2024
Moonika was super helpful and responsive the entire trip and would definitely use her services again in the future. The trip to Provoo was a great day trip from Helsinki and our guide was great. Taking the train up to Lapland was a great experience. Loved the reindeer and husky tours, especially driving the sled myself for the husky tour. I booked with Moonika and kimkim so that I didn't have to worry about coordinating anything and know that I was getting a quality experience and I... Read more

Moonika was super helpful and responsive the entire trip and would definitely use her services again in the future.

The trip to Provoo was a great day trip from Helsinki and our guide was great. Taking the train up to Lapland was a great experience. Loved the reindeer and husky tours, especially driving the sled myself for the husky tour.

I booked with Moonika and kimkim so that I didn't have to worry about coordinating anything and know that I was getting a quality experience and I was definitely not disappointed.

Hotel Reviews
Overnight Train

Had a room with bunk beds and bathroom. Small quarters so you have to take turns getting ready and work around you luggage but a great experience. I would definitely do this trip again

Authenticity & Character
Location
Staff
Everyone was nice and helpful
Cleanliness & Comfort
Small but very clean
Hotel Fabian
Helsinki

Great location and within walking distance to a lot points of interest

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arctic Light Hotel
Rovaniemi

Lovely hotel and in a good location

Authenticity & Character
The sauna onsite is a great amenity
Location
Staff
Cleanliness & Comfort
Activity Reviews
Porvoo Private Day Tour
Porvoo Private Day Tour
Helsinki

The tour was customizable and the tour guide was super knowledgeable. Would definitely recommend this trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Having the tour guide meet us at our hotel and get us to the bus station was super helpful. Enjoyed taking the bus fun experience
Premium Husky & Reindeer Safari
Premium Husky & Reindeer Safari
Rovaniemi

Learning about the reindeer was fun and enjoyed the lunch that was provided. I didn't expect to drive the sled for the husky tour but it was definitely a highlight

Quality of Experience
Food
Guides, Drivers and Staff
Everyone was super friendly
Transport
Korouoma Canyon & Frozen Waterfalls Adventure
Korouoma Canyon & Frozen Waterfalls Adventure
Finland

Fun hike that is accessible for all levels

Quality of Experience
Food
Fun experience cooking our food within the park
Guides, Drivers and Staff
Tour guide was knowledgeable
Transport
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Dec 23, 2024

Thank you for your kind words Charlotte! I’m so glad you enjoyed your trip, especially the husky and reindeer tours, and that everything was smooth and stress-free. It was a pleasure helping you, and I’d be happy to assist with your future adventures!
All the best and Happy Holidays!
Moonika