Juan Tittaferrante

We were very pleased with how you used the information you obtained about both our general and
specific goals for the trip, as well as our travel “style” and physical abilities and applied them to your
detailed knowledge of the country. We felt it worked very well. We were delighted with what we saw of
the country and very happy with the accommodation arranged (one exception below). The information
provided re: climate, tipping etc. was very practical and comprehensive.

We were very happy with Roberto with whom we spent hours of almost every day. He was unfailingly
punctual and always enthusiastic. His driving was always sensible, which was very important to us. He
was knowledgeable across a range of subjects from history and volcanoes to birds. He frequently
checked in to make sure we were doing OK. On multiple occasions he raised the suggestion of
additional activities, whether a hike down to the waterfall at Ram Tzul or a swim at another site, but
without creating any kind of expectation (we did pretty much all of these activities) or hinting in any way
that it would be an extra strain for him. He arranged much appreciated extras such as a walk to Santa
Catherina from Antigua and watching the release of the baby turtles on the last day. His English was
satisfactory; in my case I particularly appreciated the chance for extended conversations in Spanish.

Carlos, the guide for Tikal was also very knowledgeable, personable, resourceful and an excellent driver.

Smaller points: 1) wifi at Quinta May Hotel was totally useless. 2) the hotel on the last night was the
kind of place we would rarely if ever. The smaller, often family owned places we enjoyed on the rest of
the trip were much more our style.

I should point out that it wasn’t entirely clear when communication switched over from Kimkim to
Columbus Tours. I understand the logical hand over to local expertise, but there were times we weren’t
sure to whom we should be talking.