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136 messages

Nhung Hong Thi Ngo

I´m an energetic travel agent who is eager to help people have an unforgettable trip to Iceland, Greenland, and The Faroe Islands.
I´m focusing on designing and customizing itineraries based on customers' requests including choosing destination, activities, transportation, and lodging, making reservations, as well as assisting clients with any last-minute questions and special requirements.

What places and activities do you specialize in?

"Destinations: Iceland, Faroe Island, Greenland
Activities: Self-drive Tour, Small Group Guided Tour, Privately Guided Tour"

How did you get involved in travel?

"I moved to Iceland in 2019 and I´m totally in love with this spectacular country not only because of its astonishing variety of stunning landscapes but also because of the people and Iceland´s Viking Heritage. I want to share my all great experience with Iceland as a foreigner and that´s the reason why I decided to become a travel agent. "

Please share a unique travel experience you will never forget.

"I had a group of 9 people that travelled in Iceland in winter 2022. The weather in Iceland is really unpredicted during wintertime; and many activities scheduled for this group have been cancelled. However, we, at Iceland Unlimited always measure the weather closely, and work constantly to make sure our guests have a safe and memorable trip. I was in touched my client while they were travelling on the road and created an alternative plan to make sure the group would still have great holiday in Iceland. In the end, they was able to have amazing activities every day of their stay and I received very positive feedback from my clients."

Nhung Hong is part of the following groups: Iceland Travel Agents
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Recent trip reviews for Nhung Hong

Nhung made many mistakes with the dates and d...
Iceland | Sep 19 - Sep 23, 2022

Tim
Tim D.
Waltham, MA | Reviewed on Sep 26, 2022
Nhung made many mistakes with the dates and desired activities. We told her many times we were not picking up/dropping off our 3d friend, Talya, at the airport. But Nhung messed that up so our first and fourth day activities were decreased to do the airport. We emailed her repeatedly to change it but she didn't. I feel we lost 25% of our trip potential itinerary. She also messed up the payments which I am still waiting for a refund Our previous rep Sotiria was much more on top of things. Read more

Nhung made many mistakes with the dates and desired activities. We told her many times we were not picking up/dropping off our 3d friend, Talya, at the airport. But Nhung messed that up so our first and fourth day activities were decreased to do the airport. We emailed her repeatedly to change it but she didn't. I feel we lost 25% of our trip potential itinerary. She also messed up the payments which I am still waiting for a refund

Our previous rep Sotiria was much more on top of things.

Hotel Reviews
Hotel Hella

Low budget but adequate

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Frón
Reykjavík

Great spot and locale

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Nhung Hong Thi Ngo