Sebastian Prino

Dear Dix,

Thank you for your honest feedback; it’s always valuable for us to learn and improve. I sincerely apologize for any frustrations you experienced during the planning process and appreciate the time you’ve taken to share your thoughts.

Regarding the delivery of the travel book, I usually send these one month in advance. In your case, I sent it closer to departure (10 days prior) because I was waiting on some confirmations to ensure accuracy. I understand how this might have caused concern, and I’ll be more proactive in managing expectations about timelines in the future.

Throughout the process, I made every effort to be available and responsive, with seven versions of the trip plan to reflect your evolving preferences and last-minute requests, such as the rental car. Some of the difficulties you encountered, like finding the correct trip plan version, might have been resolved by clicking "Show More Trip Plans" on the platform. I’ll ensure clearer instructions are provided moving forward to avoid confusion.

As for the name discrepancy, your daughter's name appeared because it was originally entered as a traveler by you. When you asked for this change, I promptly updated it. One voucher still reflected her name because it was requested from the supplier before the update. However, I assured you this was not an issue, as the vouchers were not nominative and remained valid for your trip.

I value your input and regret any misunderstandings that may have occurred. If there’s anything further I can do to address your concerns, please don’t hesitate to reach out.

Thank you again for choosing us, and I hope we’ll have the opportunity to make your next travel experience even smoother and more enjoyable.

Warm regards,
Sebastian

Hello,

Thank you for sharing your feedback about the Versailles tour—I’m genuinely sorry to hear it didn’t meet expectations. Waiting in line that long must have been frustrating, especially after planning for a seamless experience. I’ll look into this with the provider to better understand what happened.

In the meantime, I’d love to hear how the rest of the trip went. How did you find the dinner cruise on the Seine and the pastry tour? Was the transport and accommodation to your liking as well?

Thank you again for your feedback—it helps us improve each experience!

Warm regards,
Sebastian

Hi Megan,

Thank you so much for your kind words! I'm thrilled to hear that you had such a positive experience. It was a pleasure working with you to tailor the trip to your preferences. I'm glad you enjoyed the Olive Farm tour and the Albi Food Tour – Nastia truly does make it special. It's great to know that the car rental and hotel arrangements met your expectations as well.

Looking forward to helping you plan your next adventure!

Best regards,
Sebastian

Hi Robyn, how are you?
Thank you so much for your feedback! I'm glad to hear that we were able to assist you promptly during your trip, especially with the challenges of a canceled flight and delayed pickup. Your advice to be specific about your preferences is very valuable and will certainly help future travelers.

Regarding the hotel in the area you wouldn’t have picked, I apologize for any inconvenience it caused. Your insights are essential for us to improve our service, and we’ll make sure to be even more attentive to such details in the future.

I'm delighted that you enjoyed the rest of your accommodations and had a great overall experience. We look forward to helping you plan your next adventure with even greater precision. Safe travels and thank you for choosing us!

Hi Eunice and the whole family, how are you?

Thank you so much for your wonderful review! I'm thrilled to hear that you and your family had such an enjoyable and seamless experience traveling through France.

Working with you from the start was a pleasure, and I'm glad we could make your first trip to France effortless and memorable. From arranging your airport pickup in Paris to booking your activities, it was important to us that every detail was taken care of to ensure you had a fantastic time.

I'm delighted that you enjoyed the bike tour of Paris, the guided tour of Versailles, and the speedboat tour of Marseille’s national park. It sounds like you had some incredible experiences, especially with the private tour of Monaco.

Thank you for your kind words about our accommodations and pricing. We strive to provide clean, comfortable stays and fair pricing to make your trip as pleasant as possible.

We look forward to assisting you with future trips to France and creating more unforgettable memories for you and your family. Your recommendation means a lot to us.

Warm regards,

Sebastian