Sibila Andrade

Melina and Sibila were excellent. They answered all my questions promptly and spent time with me to plan out activities. Melina was also very responsive during the week while I was on vacation as we made some adjustments to the itinerary. Overall, I was very satisfied.

The Mexican Eco company, Totonal, that Kim Kim uses in México is excellent. As a solo female traveller, I was very pleased with the custom itinerary planned for me by Sibila. All of my requests were fulfilled, from urban tours and decent, clean hotels in CDMX to horseback riding, hikes and cooking lessons in beautiful Guanajuato. All drivers and guides were professional , knowledgable and arrived on time. I was very reassured by Melina from Totonal, a warm and and very diligent person who checked in with me every step of the way both before my trip and during my days in Colonial Mexico. I heartily recommend this company as a reliable source for trip planning in Mexico.

Our Greece experience was amazing. Our Mexico experience with KimKim was disappointing at best!

We paid $10k for our second KimKim tour. Greece as stated early was amazing. Mexico was an embarrassment for KimKim and a bad experience for our family.

The agent planned a terrible hotel for a family. We were subjected to two full days and nights (6 am) of night club music blasting our room. We were Blamed for shortcomings by transport company and the agent planned nice experiences at the furthest points from our hotel.

Both Sibila and Melina with Totonal were very helpful in putting together an excellent trip based on our interests. Aldo Flores picked us promptly at the airport, making the transition to the hotel very easy! Our tour of three interesting architectural sites in Mexico City one day with Pablo Yuichi gave us an opportunity to see various parts of the city, and eat a delicious lunch in the market of Coyoacan. Pablo is a wealth of information on many topics, and an excellent driver in heavy, big city traffic. On another day in Mexico City, our food tour included a delicious chef prepared lunch in a private home in the Condesa neighborhood and a visit to the gourmet market in the Roma neighborhood. The hospitality of the chef, Rodrigo Llanes, made for a very fun, unique experience. Leaving Mexico City, our transportation to the bus station was provided by Josue, who made sure we arrived in plenty of time to board our bus to Morelia. Our driver in Morelia, Jesus Lopez, was so friendly and resourceful. He smoothed out several small issues for us and made our car trip to see the incredible Monarch migration in the Santuario de la Sierra Chincua very comfortable. After several days of Spanish classes in Morelia, he was more than willing to let us practice with him!

It was such a fun trip and such a pleasure to meet some of the people who made it possible!
Suzanne Napier

Our family of four just completed an extraordinary 16-day trip through Mexico, which included stops in Mexico City, San Miguel de Allende, Guanajuato, Tulum, Valladolid, and Holbox Island. This was a truly unforgettable trip. KimKim connected us with Mexico experts, Sibila and Jorge, from Totonal Viajes and they took care of all the details; planning our itinerary, transportation, and activities. From day one, they asked about us to learn how we like to travel, where we wanted to visit, and what we were interested in doing. The trip was perfectly coordinated. Our transportation and guides were all punctual, professional, and great to work with. It is clear that the staff at Totonal have experience and knowledge which they are passionate about sharing so that their clients have a truly wonderful time in Mexico. Every guide we had was well informed on their particular area and subject matter, as well as being friendly and accommodating when necessary.

Melina oversaw our day to day operations, and was available day or night any time we had a question or concern. She was an invaluable resource, and her response time was always super quick! In Mexico City, Pablo capably led us around the city, avoiding crowds and heavy traffic, sharing with us his knowledge of art, history, and the Aztec ruins in the surrounding areas. He was our driver on longer journeys to Queretaro and San Miguel de Allende, and he became like a member of the family after our time together.

Outside of San Miguel de Allende, we had the amazing opportunity to cook with Rosana at her home and restaurant, which is also a museum of prehispanic astronomy. It was an unforgettable day with Rosana, her husband, and her helper Lola- and I would highly encourage anyone with a love of history and the culinary arts to check it out!

Our guide for the day in Guanajuato was Antonio, and he deftly led us on a walking tour of this fabulous city, painting a vivid picture of its history and current status as one of the world’s great silver mining regions. As a lifelong resident of Guanajuato and a former mining engineer himself, Antonio had a wealth of personal knowledge and experience to share with us, and was a true gentleman and pleasure to converse with. From Guanajuato we flew to Cancun and began our time in the Yucatan in Tulum. Our guide, Pepe, showed us the wonders of the Sian Ka’an reserve. As an avid and prolific diver, his knowledge of the history and flora and fauna of the area were unparalleled. We followed him into the jungle to watch a skilled ‘chiclero’ extract latex from a tree using the same method as his father and grandfather before him. Unforgettable!

I also must thank our local contact in Playa del Carmen, Teresa. She accompanied us in person to ensure we had no difficulties at the car rental office, and she was there at the culmination of our journey to see us off at the airport and facilitate a smooth departure. She was kind and wonderful, and always just a message away if we needed anything at all during our time in the Yucatan.

In summary, we are thrilled with KimKim’s services. Like most people, our time and resources for travel are limited, and KimKIm succeeded at providing us with a unique and personal curated experience. It means so much that KimKim was able to assist us with crafting such a memorable, meaningful, and seamless trip. I am already dreaming of the next adventure… and when we are ready for that journey, I will be reaching out to KimKim again to help us with the logistics!

Thank you,
Jessica and Alan

This was a tremendous trip! I can’t say enough about the entire team. From the very first step, Sibila was knowledgeable, friendly and more then helpful throughout the pre-planning pre-booking phase. She helped coordinate a trip that exceeded every expectation. She responded immediately to every question, and concern that I had. The trip was planned expertly and we were able to see and do things that we will remember for a lifetime. We had local guides that spoke impeccable English, and had the historical knowledge of a college professor; Anna, Paola, Fidel, Gilberto, Manuel...all amazing . We were more than impressed. Our local representative, Melina called and texted me immediately upon arrival, and she too was available and responsive at all times. We had a wonderful driver: Javier, who went above and beyond each time he drove us, and was truly a joy. We can’t wait to go back to Mexico, and will definitely be using Kim Kim for our next journey. Muchas Gracias todos!!!