Mexico Travel Agents

Kimkim has selected the best Mexico travel agents so you'll have a worry-free trip.
With kimkim you will connect directly to a local specialist in Mexico who will personalize your trip to your specific tastes. Once we have a sense of who you are and what you're looking for, you'll be matched with the right local travel agent for you. Not everyone wants to get completely off the grid—but even if you want to hit the most popular sites and cities, kimkim ensures a customized experience, including lodging, guides, and transportation.
Learn more: How kimkim Trips Work
Plan your trip to Mexico
Chat with a local specialist who can help organize your trip.

Leslie Pérez

(27 reviews)
Mexico Travel Agent based in Mexico City
Leslie specializes in: Alternative travel, sustainable travel, impact travel, trip design
Recent traveler reviews for Leslie:
"Leslie is an amazing organizer for the trip of a lifetime." - by Rob, Jul 29, 2023 · see review
"Leslie was awesome at planning our trip." - by Martha, Feb 18, 2023 · see review
"The rest of the team including Leslie and Ximena were helpful in organizing the entire trip from beginning to end to make the entire experience seamless and easy." - by Abdel, Jan 25, 2023 · see review

Rene Rodarte

(25 reviews)
Mexico Travel Agent based in Mexico city
Rene specializes in: Responsible travel, sustainable travel, trip creation, amazing adventures!
Recent traveler reviews for Rene:
"Of course, thanks to Rene who helped plan the trip!" - by Lindy, Jan 28, 2024 · see review
"Rene did an excellent job planning the trip to balance cooking days with more active tours and free time to explore the city." - by Jenny, Jan 8, 2024 · see review
"Overall, great trip: good planning from Rene, exactly the things I wanted, and then great execution by Marianne supporting me every day." - by Wouter, Dec 23, 2023 · see review

Jorge Reyna

(19 reviews)
Mexico Travel Agent based in Playa del Carmen
Jorge specializes in: Local Tourism, Heritage, Culture , Gastronomy Experiences
Recent traveler reviews for Jorge:
"Jorge was great to work with and he did a wonderful job in understanding what we were looking for and planning accordingly." - by Martin, Mar 29, 2023 · see review
"I can't recommend Jorge and the team at KimKim highly enough." - by Victoria, Oct 20, 2022 · see review
"With the vague and minimal information we gave them, Jorge and KimKim were able to put together a perfect trip for us." - by Elena, Apr 11, 2022 · see review

Isabelle Bauer

(12 reviews)
Mexico Travel Agent based in Tulum
Isabelle specializes in: Tailor-made trips, sustainable tourism, community tourism, culinaric experiences, travelling off the beaten path
Recent traveler reviews for Isabelle:
"• Our first point of contact was Isabelle, who also did a great job of helping us design our perfect holiday." - by Dale, Feb 18, 2024 · see review
"Our trip specialists Lizbeth, Ximena, and Isabelle were all amazing - quick to respond and always had the information I needed." - by Claudia, Sep 5, 2023 · see review
"Isabelle planned a great trip for us, taking into consideration our family's requests." - by Rajesh, Jul 12, 2023 · see review

Karen Quintero

(7 reviews)
Mexico Travel Agent based in Mexico city
Karen specializes in: Alternative tourism, ecotourism, tailor-made trips, cultural and gastronomy trips, off the beaten path experiences
Holaaa! I'm Karen, proudly Mexican and native from a small city called Tlaxcala. In the last 4 years, I’ve been exploring Mexico and I love to share with the world the authentic Mexico that I’m in love with, full of culture, nature and wonderful people, but most importantly I love traveling with... read more

Charlotte Melun

(4 reviews)
Mexico Travel Agent based in Mérida, Yucata, Mexico
Charlotte specializes in: Mexico city, Yucatan, Chiapas, Oaxaca, Baja California Sur, tailor-made trips, cultural, nature and adventure experiences, customized self-drive itineraries, gastronomy tours.
Originally from France and cosmopolitan by nature, I love discovering the world. After many trips to the four corners of the world and living in different countries, I fell in love with Mexico. Seduced by the diversity of its landscapes, its natural treasures, the warmth of its people and its... read more

More in Mexico


Trip Reviews for Mexico

The latest reviews by travelers who booked their trip on kimkim
4.6
Based on 119 ratings

Fabulous, hassle-free, adventure-packed trip around Mexico with little to no research on our part. 100% recommended Kim-Kim for those with a busy work-life schedule..
Mexico | Mar 22 - Apr 13, 2024

Marcus
Marcus K.
Australia | Reviewed on Apr 29, 2024
My partner and I left our trip planning for 3 weeks in Mexico very late! We were inundated with a hectic work schedule, the X-mas/NY holiday period having just been and a wedding to negotiate. The thought of sitting down and coming up with an itinerary, researching each town and finding accomodation was daunting. We didn't have a great first impression using a travel agent in Sydney who was suggesting all the wrong activities for us as a gay couple to see and do in Mexico and the hotels he... Read more

My partner and I left our trip planning for 3 weeks in Mexico very late! We were inundated with a hectic work schedule, the X-mas/NY holiday period having just been and a wedding to negotiate. The thought of sitting down and coming up with an itinerary, researching each town and finding accomodation was daunting. We didn't have a great first impression using a travel agent in Sydney who was suggesting all the wrong activities for us as a gay couple to see and do in Mexico and the hotels he suggested were dated and drab. He also gave us "homework" to research what we liked and feed back to him which sort of defeated the purpose of using a travel agent.

We went home that day and discovered some pre-made examples of itineraries on the Kim-kim website with Maps and pictures. We loved the idea of customising/combining two of the suggested itineraries presented to suit our plans with a wedding smack bang in the middle of the holiday.

The process was easy - fill in some information about yourselves, what you like, what you dont like, what you're open to trying, your aversion to noise kids/tourist hot-spots, how many rest days you prefer and how often you want to travel plus any other comments.

Within 3 days we had a draft itinerary which included funky boutique hotel suggestions, and a list of optional activities. Charlotte our trip planner was from France but travelled Mexico extensively and loved it so much she moved to the Yucatan province to live. She knew personally all the good things a young couple would enjoy along our travels with flexibility to change. An easy tick box/comment box below each activity let Charlotte know our thoughts on each activity/destination. 2-3 iterations later (about 2 weeks) and our trip was pretty much planned and paid for.

The only thing left to book was flights which was not included (smart of KimKim as dealing with airlines is a nightmare for traditional travel agents so this makes their business model more sustainable).

Our favourite large city was Oaxaca which was an eclectic mixing pot of fabulous art, colourful architecture, friendly people, punchy delicious food and great cocktails. Cooking class here is highly recommended! We felt most zen along the beaches of Zipolite and Mazunte which attracts a young, textile-free bohemian crowd. We saw turtles and dolphins on the beaches here and had superb food. Chichen Itza site in the Yucatan was absolutely mind-boggling and the area was surrounded by hundreds of natural crystal clear cenotes to take a dip in during the heat of our days driving around. Once back on the east coast our boat tour of Sian Ka'an to see dugongs, flamingo's, pelicans, and swim in a warm crystal clear pirate channel was our best of many boat experiences of the trip. Finally after 3 weeks of driving around the country by ourselves it was nice to be back in the vibrant beach-side town of Playa Del Carmen (a less confronting town than Cancun but still with enough stimulation to bring us back to reality).

As with all trips there are times things don't quite go to plan. Kim-Kim sets up a WhatsApp group with the trip planner and a local booking guide (Monica in our case). They are available 24/7 to assist you in your own language with any misunderstandings with bookings, interpretation, rescheduling etc. Such an easy and personable experience and always super friendly encounters. They also send daily reminders of activities with hints on best parking places and how to ignore scammers/false signs etc.

Looking forward to using Kim-Kim again next year for our upcoming trip to Spain.

Hotel Reviews
Zoa

Loved this place and the staff here. Super picturesque, LGBTQI+ Friendly, outstanding service with all tips included, spectacular food.

Authenticity & Character
Location
Situated right on a cliff looking out to the ocean with a very natural jungle hut vibe but high end. Very close to Mazunte main town (2 min drive)
Staff
Cleanliness & Comfort
Circulo Mexicano
Mexico City

Stunning architecture and rooftop terrace bar. Grand spacious rooms with high ceilings and crisp luxurious linen. Location was so central and easy to get everywhere in the historic centre. The Wifi did not work in our room but the whole building is made out of thick architectural concrete slabs so I suspect this may be a challenge to deal with.

Authenticity & Character
Location
Staff
Breakfast staff were a bit surly/disinterested. Frequently had to get up to get stuff ourselves. Bar staff and front desk staff are wonderful however.
Cleanliness & Comfort
Escondido Oaxaca
Oaxaca

Absolutely stunning what they've done with this place. As the name suggests it is a true hidden gem.

Authenticity & Character
Location
Close to some large food and craft markets. Ideally should have a car here as its not that close to the historic centre. The location however is a little less impressive right next to a main road so if in the pool area or bar it is reasonable noisy with trucks going past. The location however is a little less impressive right next to a main road so if in the pool area or bar it is reasonable noisy with trucks going past.
Staff
Cleanliness & Comfort
Villas Caracol
Holbox

This is such a cool Island and a very lovely hotel. Absolutely MASSIVE rooms with open plan bathroom/shower and expansive balcony. Great food and cocktails Great pool area and general ambiance. Be aware this is a family hotel and you will see children running around

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Olbil Valladolid
Valladolid, Yuc.

What a romantic and well executed build this is. This hotel is hidden inconspicuously along a busy and slightly shabby street. once the front door is open you get a view right down the middle of the hotel across a serene pool surrounded by flowers on vines and tropical trees. Thick wooden furniture in the bar/restaurant area gives a funky safari vibe. Very pleasant staff and gorgeous rooms (high ceilings, massive bed with crisp linen, a macrame hammock stretches across the room and the bathroom has a mayan/Incan temple vibe - truly executed wonderfully.

Authenticity & Character
Location
This hotel was a little far from some of the funkier streets of this city/anywhere to get good food. We recommend having a car to explore from here. Also the street felt a little unsafe at night.
Staff
The bar tender was overbearing - constantly hustling guests to buy more drinks/food/give a tip for service. He was super enthusiastic and invested in his job which is obvious but for most people wanting to relax on holiday it was unwelcome.
Cleanliness & Comfort
Piedra de Agua Hotel Boutique

We didnt love Piedra de Agua Hotel in Merida. Despite it being situated in an incredibly historic old building with a grand central foyer and elaborately ornate doors the rooms themselves were horrendously small with NO WINDOWS! The room was pitch black until you could find a light switch and the balcony did have two sets of opaque wooden shutters that could be opened with some difficulty. Breakfast was 4 slices of fruit and 2 tablespoons of yoghurt. I wouldn't recommend anyone stay in this hotel at all unless they get a presidental suite which apparently has a different setup. You can see similar reviews on google maps for this place. The best thing about this hotel was the central location.

Authenticity & Character
Great building, poorly executed rooms and underused central lobby. Could install an elevator to make rooms accessible to elderly and disabled people.
Location
Staff
Cleanliness & Comfort
Hotel Rancho Encantado
Bacalar

Hotel Rancho Encantado - we probably would have preferred to stay in Bacalar town itself as the town was quite vibrant and had lots of places to eat and drink. This hotel was quite isolated out of town and down a VERY bumpy dirt road. The hotel itself was beautifully situated on the lake with a lovely picturesque wharf on the water but besides that the food and drinks were average, the people working there were quite surly and menu prices quite high. Rooms were big and bright but a bit dated (think the Flintstones). Grounds were so big it was hard for them to keep things clean with rotting fruits all over the pathways (we can look over this as it was a "jungle get away" although some people may not appreciate this. We did see monkeys here which was a highlight).

Authenticity & Character
Location
Great if you want to be secluded and hang around the resort all day but not in town so need a car to do anything else.
Staff
Cleanliness & Comfort
Mereva
Tulum

Mereva - this was a gorgeous little hotel 20 min drive out of Talum. It had good facilities and THE BEST breakfast i had at a hotel the whole trip. It is also right on the water with its old private little stretch of beach. The reason it lost some starts from us is it was 20 minutes away from the cute little town of Talum (Again we probaby would have prefered to be in Talum and wander around rather than be stuck in a resort 20 minutes away with kids splashing in the swimming pool around us). Some people however just want a private get away to lounge in without having to visit local towns. The cocktails were also insane expensive here ($370mx for a cocktail!!! which is double what we pay at a nice bar in Sydney, Australia and triple what everywhere else in Mexico was charging).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tequila and Mezcal tasting
Tequila and Mezcal tasting
Mexico

This was a really cute, personalised tasting experience paired with snacks at intervals. Located in a gorgeous hotel bar in a really quaint neighbourhood i would stick around for dinner afterwards if we had our time again.

Quality of Experience
Guides, Drivers and Staff
Private car with Spanish speaking driver
Mexico

The driver seemed sweet but was soooo slow, couldn't understand us, and didn't want to use the air conditioner.

Quality of Experience
Transport
Lucha libre in Mexico city
Lucha libre in Mexico city
Mexico City

So much fun. Really colourful and energetic play-fighting. Great costumes and entrances. Love the improvisations and the level the crowd got worked up.

Quality of Experience
Guides, Drivers and Staff
Transport
Lovely driver.
Xochimilco Tour Trajinera
Xochimilco Tour Trajinera
Mexico City

Cool to do and see but not the highlight of my day.

Safari Magico - Between Sea and Mangrove
Safari Magico - Between Sea and Mangrove
Mexico

1. The snorkelling boat trip through Dive Center Puerto Angel was so incredible. The day was sooooo windy but this didn't put a damper on the journey. The boat punched through waves as we spotted dolphins and schools of morbula rays. We had 3 snorkel spots - each one more vibrant and impressive than the last. The guides/driver were also super lovely. 2. The second part of this trip (the afternoon Mangrove Safari with Ventanilla Ecoturismo) was average. We were 15 minutes late travelling between the two destinations but when we arrived they sent us to another tour operator as they had no English speaking guides. Eventually our lovely Kim-Kim representative Monica spoke to the company on the phone and 45 minutes later we had an English speaking guide drive in from home and take us out. The boat itself did not have any shade and it was a baking 37 degree celsius (so bring an umbrella). The guide also seemed disinterested and lacked genuine friendliness except where it was time to give him the tip at the end. We saw some crocodiles and birds and some deer in captivity but probably could have given this afternoon activity a miss.

Quality of Experience
Food
The lunch/breakfast at the end is included (excluding alcohol) so be sure the waiter doesn't charge you like he did with us (we paid twice)
Guides, Drivers and Staff
Transport
Cooking Class - Oaxaca
Cooking Class - Oaxaca
Oaxaca

This was one of the highlights of our trip. Super friendly and informative guide/chef who takes you through the market to buy produce and then back to his house which has a colourful kitchen within the courtyard to prepare and cook 3 different delicious meals.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat tour 3 islands
Boat tour 3 islands
Holbox

Very tranquil and pretty half day experience.

Quality of Experience
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree - Mezcal Testing
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree - Mezcal Testing
Oaxaca

A really great introduction to the area surrounding Oaxaca. A mix of history, culture, architecture, natural beauty, local art/trade skills and of course mezcal production and tasting at its finest. The buffet lunch was also one of the highlights, showcasing an incredible variety of delights exclusive to Oaxaca and Mexico - you can see why it got its UNESCO world heritage listing for cuisine.

Boat tour Rio Lagartos & Las Coloradas
Boat tour Rio Lagartos & Las Coloradas
Mexico

Very chilled and pretty experience.

Chichen-Itza site with an English speaking guide
Chichen-Itza site with an English speaking guide
Mexico

This is a must see. Incredible site on so many levels. Wonderful, knowledgeable and friendly private tour guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat tour on the lagoon
Boat tour on the lagoon
Mexico

It was an insanely windy day when we went out but this didn't put a damper on my very first experience in a crystal clear, bath-warm, fresh water lagoon. We couldn't believe such a huge expanse of fresh water would be so clear and devoid of polution/algae. This lagoon is pristine in so many ways. It was also a delight to swim in. Our trip was unfortunately cut short as our boat broke down and we needed to be rescued. The driver couldnt speak English and unfortunately we missed out on the second hour of our experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat tour in the Natural Reserve of Sian Ka'an
Boat tour in the Natural Reserve of Sian Ka'an
Mexico

Best boat activity we did in Mexico. The early start to the day was acknowledged and breakfast was provided (most hotels dont open breakfast until 7.30/8). The breakfast was homely and welcome. The boat was tiny but super fast and we sped across crystal clear fresh water lagoon towards a channel cut through the mangroves by The Mayans for trade hundreds of years ago. We could see fish and all sorts of water birds along the mangroves here. Another ultra fast blast across a second fresh water lagoon brough us to a natural "pirate channel" where we floated effortlessly in 29 Celsius fresh water through a mangrove river. This was unimaginably peaceful and unique experience. Finally we blasted out into brackish water at the mouth of the river to spot crocodiles, manatees, flamingo's, dolphins and make it back in time to wash off in a rain storm. Lunch was provided before we departed and we can both highly recommend the banana leaf chicken - so succulent and tasty. I wish i could eat this again.

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkel in Akumal
Snorkel in Akumal
Mexico

You will see turtles which is cool and there are some lovely clumps of fan coral at the furthest most point where you are dropped in the water. I was not a fan at all of the huge tourist machine that was made of this Akumal bay. Hundreds - if not thousands - of tourists coming and going by the bus load to jump in the water and harass a handful of turtles in this spectacular bag. Stirring up sediment with their fins and pushing on the barriers to get closer look at the turtles. It's great that we can see these majestic animals in their habitat but some thought needs to be put into sustainable tourism at this location. All surrounding parts of the beach have been privatised by the hotels that occupy the forshore so you cannot enjoy a drink or slice of beach along this bay unless you are a hotel member or happy to sit down among the throng of life-jacketed tourists coming and going from the water.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Charlotte Melun

We had an incredible experience in Mexico Cit...
Mexico | Mar 21 - Mar 25, 2024

H
Harsha M.
Kearny, NJ | Reviewed on Apr 03, 2024
We had an incredible experience in Mexico City. The trip was completely customized to our needs and we thoroughly enjoyed our time. In particular, the market tour, the cooking class and the tour of the Chinampas were excellent. Read more

We had an incredible experience in Mexico City. The trip was completely customized to our needs and we thoroughly enjoyed our time. In particular, the market tour, the cooking class and the tour of the Chinampas were excellent.

Activity Review
Discover the flavors and colors of the exotic San Juan Market
Discover the flavors and colors of the exotic San Juan Market
Mexico City

Clara was an amazing tour guide. She was incredibly attentive to the needs of the entire family and adjusted the trip to accommodate our interests. She was very kind and very knowledgeable. Really terrific trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Apr 03, 2024

Hola Harsha!

Thank you so much for this review! I am happy to hear that you and your family enjoyed the activities operated by our amazing providers.

It was a pleasure organizing your trip and we all hope to welcome you again soon!

Sunny greetings,
Isa and Rutopía Team

Engaging KimKim Vacation
Mexico | Mar 6 - Mar 11, 2024

H
Heather M.
Canada | Reviewed on Mar 19, 2024
KimKim did a wonderful job of putting together an engaging holiday that was a rich cultural experience far exceeding the usual trip to a Mexican resort. The travel agent advised us to rent a car, which I was reluctant to do. However, they provided us with strong support which really helped us prepare to drive with confidence. The guided tours - Chichen-Itza, the ruins at Tulum, snorkelling with sea turtles and, the half day at the Sian Ka’an Biosphere Reserve were varied and in-depth and... Read more

KimKim did a wonderful job of putting together an engaging holiday that was a rich cultural experience far exceeding the usual trip to a Mexican resort. The travel agent advised us to rent a car, which I was reluctant to do. However, they provided us with strong support which really helped us prepare to drive with confidence. The guided tours - Chichen-Itza, the ruins at Tulum, snorkelling with sea turtles and, the half day at the Sian Ka’an Biosphere Reserve were varied and in-depth and well organized and timed.

I would not have changed anything - the trip was awesome.

Hotel Reviews
Hotel boutique Saastah
Valladolid

The hotel was gorgeous! A real boutique hotel experience.

Authenticity & Character
Location
Perfect launch point for Chichen-Itza . The town of Valladoid was unexpectedly charming.
Staff
Cleanliness & Comfort
Casa Don Diego
Tulum

The owners were available and interesting. They shared the story of their bee business. The pool area and the gardens were lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Charlotte Melun

Mexican Adventure
Mexico | Feb 2 - Feb 28, 2024

C
Carol s.
Canada | Reviewed on Mar 06, 2024
My local specialist was Sofia. I enjoyed the planning process with her. The local support person, Mariana was an excellent communicator and always responsive. The tours were excellent. Most were private tours. We would have enjoyed more group tours to have the chance to interact with others. The guides were very knowledgeable and fun to be with. Read more

My local specialist was Sofia. I enjoyed the planning process with her. The local support person, Mariana was an excellent communicator and always responsive. The tours were excellent. Most were private tours. We would have enjoyed more group tours to have the chance to interact with others. The guides were very knowledgeable and fun to be with.

Hotel Reviews
Hotel Casa Eva
Colonia San Pedro Cholula, Puebla

The Hotel Casa Eva was a very comfortable hotel, with easy access to the city centre. Hotel staff were friendly and responsive. The room was spacious with a great bed and linens.

Authenticity & Character
Beautiful courtyard, delicious breakfasts
Location
Easy access to city centre
Staff
Cleanliness & Comfort
Oaxaca Real Hotel
Oaxaca

The hotel was beautiful and well maintained. We especially enjoyed the gift of a water bottle. The pool was excellent and we really enjoyed it after a day of touring.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Parador Margarita
San Cristobal de las Casas

The hotel has a lot of charm and character. Very spacious room with a good courtyard view. Breakfast was good and staff were helpful and friendly.

Authenticity & Character
The decor of this hotel is unique and beautiful.
Location
The walk to the center of town was okay
Staff
Cleanliness & Comfort
Hotel La Aldea del Halach Huinic
Palenque

The hotel is peaceful and serene. The pool was beautiful and surrounded by plants and trees. The rooms were a bit dated, but clean and comfortable.

Authenticity & Character
Location
The jungle location of this hotel was unique. However, it was far from town and without a car, few dining options
Staff
No help with bags to room which was located down 2 flights of stairs.
Cleanliness & Comfort
Comfortable bed, pleasant patio outside the room, good restaurant
Hotel Boutique Casa Piedad
Campeche

This hotel did not meet our needs. The room was advertised as 20 sq meters, but was only 13 sq meters. There was no room for luggage and the bathroom was tiny. We did not stay a second night.

Authenticity & Character
Location
Not close to the centre of town
Staff
No greeting, not friendly. There was no breakfast and we were not given any suggestions for breakfast restaurants.
Cleanliness & Comfort
The room was clean but not comfortable
Kuka y Naranjo
Mérida

This is a unique hotel, with a beautiful patio sitting area. The room was comfortable with minimalist decor.

Authenticity & Character
A vegan restaurant on site had an interesting menu
Location
Not far from the city centre but not the best part of town
Staff
Friendly, helpful and attentive
Cleanliness & Comfort
The concrete floor had crack that should be filled for hygienic reasons.
Casa Quetzal Hotel Boutique
Valladolid, Yucatán

The hotel is lovely with a beautiful courtyard and pool. Very close to amazing restaurants, this hotel was the perfect place to stay.

Authenticity & Character
Location
Staff
No help with the luggage to our room on the second floor.
Cleanliness & Comfort
The Fives Oceanfront
Quintana Roo
Authenticity & Character
The lobby is amazing with a view of the ocean and pool. Check in was organized. We were encouraged to use the pool and beach until our room was ready.
Location
A very quiet and peaceful resort
Staff
Every staff member we met was friendly, helpful and attentive. Enjoyed yoga and bike riding with Will. The gym was well equipped and clean
Cleanliness & Comfort
The room was spacious, clean and modern. Exceptionally comfortable bed and linens. Large balcony, unfortunately on the street side of the hotel.
Activity Reviews
Free Afternoon in Puebla
Free Afternoon in Puebla
Mexico

We actually stayed in Cholula and did not get to see Puebla. It was disappointing as I was interested in seeing Talavera pottery.

Between markets and corn in the magical town of Cholula
Between markets and corn in the magical town of Cholula
Mexico

We had a fantastic time at the market in Cholula. The food tasting was diverse and delicious. Our guide was very attentive to our interests. The experience at Mili was very interesting. We enjoyed tasting all of the food products made from corn.

Quality of Experience
We enjoyed the variety of food on the tour
Food
The foaming chocolate drink was delicious
Guides, Drivers and Staff
The pace of the tour was very good.
Get to know the history of Mole Poblano through the streets of Puebla
Get to know the history of Mole Poblano through the streets of Puebla
San Andrés Cholula

We had a great cooking experience making and eating mole. The class took place in the home of the guide, making it a very comfortable experience. The mole was excellent.

Quality of Experience
The instructor was very good.
Food
Guides, Drivers and Staff
Local specialist: Rene Rodarte

The entire trip was fantastic.
Mexico | Feb 1 - Feb 15, 2024

Dale
Dale P.
New Orleans, LA | Reviewed on Feb 18, 2024
The entire trip was fantastic. Most all scheduled events took place on time and as advertised. Any questions were answered promptly and satisfactorily. It was nice to have Kimkim check in with us daily. Of particular note, were the informative, helpful, knowledgeable and enthusiastic guides. 1. Montse greeted us in Mexico City on our first full day and shared her love of the city, its culture and food.
2. Pablo was a wonderfully informative guide through museums and Teotihuacan....
Read more

The entire trip was fantastic. Most all scheduled events took place on time and as advertised. Any questions were answered promptly and satisfactorily. It was nice to have Kimkim check in with us daily.

Of particular note, were the informative, helpful, knowledgeable and enthusiastic guides.

1. Montse greeted us in Mexico City on our first full day and shared her love of the city, its culture and food.
2. Pablo was a wonderfully informative guide through museums and Teotihuacan. Both days with him were great. We had spectacular meals in Mexico City and enjoyed walking through a few of its charming neighborhoods.
3. In Oaxaca, we were expertly led by and taught by Alex through the old city, to the awesome ruins in Mount Alban, and wonders of Teotitlan del Valle (including the hike!). We were fortunate to have had multiple days with Alex.
4. We rounded out Oaxaca with an expert led mezcal tour and tasting with Daisy. That was great fun.
5. To end with relaxing days in Salchi was perfect! The boat trip guided by Captain Isidro Cruz (including seeing whales) was a great way to see the coastline and snorkel.
6. Our drivers (if not included above) were also great.
7. We hope we didn’t leave anyone off—all were great!

The hotel Casa Mauna at Salchi was very good (and peaceful). We had room 3, which seemed likely to be the very best at the small hotel. The vegan food was also very good—the drinks excellent. The pool delightful. We highly recommend it.

We will now share comments about the hotel choices in Mexico City and Oaxaca. Both hotels were beautiful and well-staffed. We were always made to feel welcome. The restaurant at the Zocalo Central was very good.

However, both hotels were situated in the center of vibrant, busy, and very loud areas:
• It was about impossible to sleep soundly in our room, 515, in Zocalo Central. The noise from the square continued most of the night (drumming and crowd noises), and then the sound of heavy chairs dragging noisily on the dining room floor just above our heads started about 6:15AM. One additional, seemingly minor but noteworthy item, was that we found out on Saturday afternoon that there would be no laundry service on Sunday—which we knew about-- but also on Monday (due to the national holiday on Monday. It would have been useful if we had received this advisory on Thursday or even Friday night, as then we would have had our laundry done on Friday or Saturday. As a result, our carefully planned light packing was confounded—we spent time doing our own wash in the room. When traveling, little things like this matter.
• For the first two nights in Parador de Alcala, we slept well. Then things changed. It was Thursday, and Friday, and Saturday and Sunday when the noise became a real issue again. The local bars blared music until 3AM (or later), and then the party goers continue the festivities in the streets until dawn, at which time the street traffic noise becomes quite high. I know the hotels do not have control over the bar noise or the traffic—but for Kimkim, we think charming hotels chosen away from the noisy parts of the city centers would be better.

Finally, as it goes for Kimkim:
• Mariana did a fantastic job of providing on-the-ground assistance for the inevitable adjustments which were needed. She was prompt with response and follow-ups. She provided a very reassuring and effective backup to situations that came up.
• Our first point of contact was Isabelle, who also did a great job of helping us design our perfect holiday. She was very responsive and helpful in discussing with us our preferences, and making adjustments to, our itinerary.
• The Kimkim service and platform worked well and we would recommend Kimkim to others. We plan to do so ourselves. We were able to focus more on enjoying the trip then on logistics. There were two minor changes to the itinerary that came to light during the trip—it’s possible a Live Itinerary would help alleviate these inevitable discrepancies – but no problems arose from this either.

We were pleased with adjustments and we happy with Kimkim and their entire team.

Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Feb 19, 2024
Hola Dale! Thank you so much for your detailed feedback - we really appreciate that you took the time to inform us about your impressions of the trip. I am happy to read that you enjoyed the tours with our local guides and drivers. That proves again that we can rely on them 100 % and that they are doing a great job! I know Pablo & Alex personally and they are the best :) Mariana is one of our most experienced members of the traveler support team and I am glad that she was taking care of... Read more

Hola Dale!

Thank you so much for your detailed feedback - we really appreciate that you took the time to inform us about your impressions of the trip.

I am happy to read that you enjoyed the tours with our local guides and drivers. That proves again that we can rely on them 100 % and that they are doing a great job! I know Pablo & Alex personally and they are the best :)

Mariana is one of our most experienced members of the traveler support team and I am glad that she was taking care of you so well!

I see that you liked the hotels I have chosen, however, I understand that it is very important to stay at hotels that are located at quieter areas to avoid nois pollution. I will contact both hotels to figure out which are the best isolated rooms or - if necessary - offer other hotels.

Thank you again for your feedback and I would love to welcome you again in Mexico!
Isa and Rutopía team