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Stephen Molloy

Urbanist by training, he spent most of his twenties traveling and living overseas. Bitten by the bug, he lived in Papua New Guinea, Timor-Leste, California, Australia, DRC, Kenya, Pakistan...and then Europe. Lover of all things two wheeled,
His last big trip: Exploring France on a bike with my kids in a bike trailer.
Favorite European destinations: Lake district, Scottish Highlands, Corsica, Stockholm

What places and activities do you specialize in?

"I specialize in the UK and France. The activities I focus on are a high-end selection of private guides and lodgings. I adore sharing activities and experiences that "

How did you get involved in travel?

"My parents were big travelers, and my dad writes motorcycle travel books. He sells online, but also at country fairs and has a great time with this hobby!"

Please share a unique travel experience you will never forget.

"Travelling with my dad by motorbike through the Gobi desert. The motorbikes were from the 1950s and 1960s and we had breakdowns and snow and visits to the hospital. All the while we were hosted warmly and looked after incredibly well. Each day we awoke to incredible views and new adventures."

Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries

Favorite experiences

Gourmet Cheese & Cider Tasting in Normandy

Take your time exploring Normandy, a large, diverse region with a unique and rural way of life. The area is known for its rustic agricultural landscape, tasty cheeses, hard apple cider, and calvados brandy. Start with a well-rounded cheese experience, as the region is known for its fine...

Recent trip reviews for Stephen

Exploring Scotland Over the December Holidays
Scotland | Dec 22 - Jan 1, 2025

C
Chad H.
Morgantown, WV | Reviewed on Jan 12, 2025
We had an outstanding Scottish trip over the December holidays! Stephen and Marine provided wonderful support in planning a 11 day trip that took us on a loop from Edinburgh to the Highlands (Glencoe and Skye). In Edinburgh, our local guide, Gareth, was phenomenal. He maintained a captivating discussion of the city over over three hours! The Wee Touring Menu at Wedgewood was a huge success with the entire family. The Mary King's Close Tour was a wonderful addition to the trip and well... Read more

We had an outstanding Scottish trip over the December holidays! Stephen and Marine provided wonderful support in planning a 11 day trip that took us on a loop from Edinburgh to the Highlands (Glencoe and Skye).

In Edinburgh, our local guide, Gareth, was phenomenal. He maintained a captivating discussion of the city over over three hours! The Wee Touring Menu at Wedgewood was a huge success with the entire family. The Mary King's Close Tour was a wonderful addition to the trip and well worth the time.

Once we left Edinburgh, hiking in Glencoe, Pitlochery, and Skye was pretty outstanding as well. While it was always a little but rainy (as expected), we really enjoyed the views, the streams, and waterfalls.

Hotel Reviews
York Place Apartments by Destination Edinburgh
Edinburgh

Very comfortable, quiet accommodations in the heart of Edinburgh. Very spacious, strong WiFi, and is a place that a large group could stay for several days. The single blip with York Place Apartments was the check-in process. This was nobody waiting for us and there is no desk--so we were somewhat stuck outside this apartment without a way to get inside the apartment.

Authenticity & Character
Location
Very walkable to downtown, restaurants, etc. The biggest challenge is there is no way to park in front so you will need to park a car and walk to the apartment.
Staff
Have staff there to meet people or provide a clear point of contact to enter into the apartment.
Cleanliness & Comfort
The Glencoe Inn
Ballachulish

The Glencoe Inn is very comfortable and tucked away in the mountains. From a location perspective, Bellachulish was just beautiful and had great places to hike. The Inn's accommodations were limited during our stay. Upon arriving, we were told that the main restaurant and bar were closed for renovations and there was limited staff available. The Inn provided a limited menu and limited bar during our stay.

Authenticity & Character
The character was not clear since many portions of the Inn were closed or under renovation.
Location
Beautiful location and great place to explore
Staff
Very helpful and kind!
Cleanliness & Comfort
The rooms were clean and quiet and we really enjoyed the shared community spaces.
Broadford Hotel
Broadford
Authenticity & Character
Location
Beautiful location with good access to local restaurants.
Staff
Cleanliness & Comfort
Atholl Villa Guest House
Pitlochry

A solid place--the staff was very friendly, the rooms were clean, and comfortable, and the hotel is in a great location.

Authenticity & Character
Location
Right on the main strip, the rooms were quiet and comfortable.
Staff
The staff were present, they communicated well, and they were there to help if you needed guidance.
Cleanliness & Comfort
Broomhall Castle
Stirling

The location was wonderful and provided a unique experience for the family. The rooms were clean and comfortable. The biggest questions were based on the New Years' celebration events. While we initially believed there would be options to eat locally or eat within the hotel at the bar, the only option was to buy tickets for a New Years Dinner.

Authenticity & Character
How often can you sleep in a castle?
Location
Great location
Staff
Cleanliness & Comfort
Activity Reviews
Small group visit of Mary King's Close
Small group visit of Mary King's Close
Edinburgh

Just a fantastic way to understand the city's history and how lower class people lived.

Quality of Experience
Guides, Drivers and Staff
Creative and interesting tour guides. Informed and interested in telling their stories.
Private Walking Tour of Edinburgh with a Top Local Guide
Private Walking Tour of Edinburgh with a Top Local Guide
Edinburgh

Possibly the highlight of the trip, Gareth was interesting and informed. This felt more like a 3 hour discussion between Gareth and our family of 4 than a simple tour were you are blasted with facts and figures.

Quality of Experience
Guides, Drivers and Staff
Stirling Castle Tickets
Stirling Castle Tickets
Scotland

Again, a strong contender for being the main highlight, Stirling castle was a great experience. The parking was easy, Stirling is a central city to Scottish history, the castle is well-maintained, and the tour guides were great. I was surprised when my teenage daughters wanted to keep exploring after 2 hours!

Quality of Experience
Guides, Drivers and Staff
The Wee Tour of Scotland tasting menu
The Wee Tour of Scotland tasting menu
Edinburgh

The Wee Tour of Scotland tasting menu was a good culinary experience. We enjoyed a set course meal of five or six dishes, offering a nice variety of Scottish cuisine. It was a solid four out of five experience.

Local specialist: Stephen Molloy

Absolutely loved how local our guided adventu...
Scotland | Sep 24 - Oct 1, 2024

Elizabeth
Elizabeth M.
Albuquerque, NM | Reviewed on Oct 07, 2024
Absolutely loved how local our guided adventures felt. True experts for wildlife and urban interest tours. We even saw the elusive grouse!
Everything was very professional and the accommodations (4) each fit the location and needs for the surrounding explorations. The luxury spot in Granton on Spey was such a treat and not anything I would have found in my own or chosen for myself. It was idealic.
I truly valued the expertise and the fun that were woven together; making the trip extra... Read more

Absolutely loved how local our guided adventures felt. True experts for wildlife and urban interest tours. We even saw the elusive grouse!
Everything was very professional and the accommodations (4) each fit the location and needs for the surrounding explorations. The luxury spot in Granton on Spey was such a treat and not anything I would have found in my own or chosen for myself. It was idealic.

I truly valued the expertise and the fun that were woven together; making the trip extra special.

Would use again in a heartbeat.

Hotel Reviews
Mount Barker Luxury B&B
Grantown on Spey

Just stay here. Look no further. THE most wonderful place, people, and comforts.

Authenticity & Character
Well designed and appointed.
Location
Walkable
Staff
Lovely host, could have stayed a month.
Cleanliness & Comfort
Luxury well deserved description.
Hebridean Inn
Broadford

Morgan is the greeter, bartender, and all around brand representative for this no nonsense spot. Whatever they pay her should be doubled. Comfortable with added convenience of the restaurant/bar. Recommend.

Authenticity & Character
It’s not the prettiest spot but gives you access to the gorgeous surroundings. No nonsense and still comfy.
Location
Staff
Make it come to life!
Cleanliness & Comfort
No worries here.
Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Oct 07, 2024
Hi Elizabeth Thank you for your kind words. I just calculated that we worked on this over 1042 days (that means 2 years, 10 months, 7 days) between your first request and the end of your journey! And, it was a pleasure the whole time from the first call, until when I heard news from you during your journey. I appreciated getting the chance to create a tailor-made vacation for active folks in Scotland. It was a pleasure to book these guides, see these sites, and get you up amongst some... Read more

Hi Elizabeth

Thank you for your kind words. I just calculated that we worked on this over 1042 days (that means 2 years, 10 months, 7 days) between your first request and the end of your journey! And, it was a pleasure the whole time from the first call, until when I heard news from you during your journey.

I appreciated getting the chance to create a tailor-made vacation for active folks in Scotland. It was a pleasure to book these guides, see these sites, and get you up amongst some exceptional landscapes. I also note how much you enjoyed the lodgings!

Please do get in touch if you are keen to relive the experience, somewhere else!

Best Regards
Stephen Molloy
HIGH POINT HOLIDAYS

The booking experience was good, Stephen was helpful but the exsorbatant cost did not result in the trip of a lifetime.
Scotland | Sep 16 - Sep 22, 2024

K
Karrie A.
Denver, CO | Reviewed on Sep 26, 2024
The booking experience was very good, Stephen was responsive and made the process easy. The trip however did not live up to the dollars spent. One of the vendors arrived an hour late which led to lost time on our tour since we were on a schedule for transportation to our next location. The tour was very good but I did not appreciate the lost time and sightseeing that had been paid for. Kimkim did their best to connect with the vendor to find out when we could expect them to arrive but... Read more

The booking experience was very good, Stephen was responsive and made the process easy. The trip however did not live up to the dollars spent. One of the vendors arrived an hour late which led to lost time on our tour since we were on a schedule for transportation to our next location. The tour was very good but I did not appreciate the lost time and sightseeing that had been paid for. Kimkim did their best to connect with the vendor to find out when we could expect them to arrive but it took me almost 45 min to get in touch with anyone at Kimkim.
Stephen booked excellent private tour providers and hotels in Scotland but the tour itself was very poorly organized. Our first day put us at the hotel way past dark, we had to get take out food as everything was closing and we missed out on some of the planned stops. The next morning we sat with our local driver and reviewed our itinerary. He said that this is common for 3rd party planners. Our tour as written was not feasible; we worked together to reconfigure it into a trip that made sense for the time it takes to travel from sight to sight and based on our interest and the events that had been pre-paid. This reconfiguration provided a more enjoyable experience.
The end result is that I would not use Kimkim again, the very high cost did not result in a luxury trip, only luxury hotels that we did not have time to enjoy. Going forward I will take the time to work with local vendors to configure a trip.

Hotel Reviews
Craigellachie Hotel of Speyside
Aberlour

Beautiful hotel, I would love to have spent more time here. The hotel is furnished in beautiful antiques and woven fabrics produced locally. The pub and restaurant looked wonderful, sadly we did not get there in time to try them. The breakfast was very good and the staff were wonderful. The only note is there is no lift / elevator so it is not conducive to those travelling with a lot of luggage or mobility needs. Stairs are the only option.

Authenticity & Character
The decor
Staff
Everyone one was kind and helpful, that is the Scottish way after all.
Cleanliness & Comfort
Druid House B & B
Inverness

The owner is a wonderful woman who is so very welcoming. She made all efforts to make us feel home as we arrived late and hungry. I would highly recommend staying here if you plan to spend some time in the inverness area. It is a great place that provides an at home feel. The rooms are spacious and very well appointed with everything you need.

Authenticity & Character
Felt like home; after days of hotels and car rides it was a nice change.
Location
Just a hop off of the main road.
Staff
The owner greets everyone with a huge smile and is clearly glad to open her home. I would have loved to stay there longer, she made it very easy to be comfortable.
Cleanliness & Comfort
The home is spotless, our room appeared to be new and was extremely well appointed. I was thrilled with the Dyson hair dryer and just wish we had more time to enjoy the large soaking tub.
Hotel Colessio
Stirling

The rooms are very small, you will be stepping over luggage to get around. The location is good but don't bother to stay for breakfast.

Authenticity & Character
We were told it was an old hospital so I'm glad it no longer looks like one but there was very little "character"
Location
Very walkable to all of the sights
Staff
Staff was fine, good to see teens working
Cleanliness & Comfort
Fine for one night
Activity Reviews
Falkirk Wheel Boat Ride
Falkirk Wheel Boat Ride
Falkirk

Fantastic feat in engineering, we enjoyed seeing it but the boat ride was not worth the time.

Stirling Castle Tickets
Stirling Castle Tickets
Scotland

The castle is amazing. The history and views are not to be missed but book the guided tour.

Visit the Kelpies
Visit the Kelpies
Scotland

We all enjoyed learning about the story behind the Kelpies. The tour was informative and being able to go inside the structure was something I will remember each time I see photos of the iconic pair.

Phd level guided tour of Bannockburn
Phd level guided tour of Bannockburn
Stirling

We did not know what to expect from this tour but it was above and beyond any other tour experience. A one on one opportunity to ask all the questions and delve into any aspect of not only Bannockburn but the overall history of Scotland was fantastic. I will look for similar bookings on all of our future trips.

Johnstons Of Elgin
Johnstons Of Elgin
Elgin

We all enjoyed this tour, although I believe there is room for improvement on how the mill and process works it was an enjoyable and educational experience that we would recommend.

Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Sep 27, 2024
Dear Karrie Thank you for taking the time to write the review. I LOVE that you thought the guides were great, and the hotels were special. I especially love that you name-dropped the ones you adored: Bannockburn, Druid House, Craigellachie, but also the guides that you didn't mention by name, in Ireland, and in the Highlands. To your point about the pace of the trip, I am sorry to have heard just now that you didn't arrive as early as you had desired. I do recall the day planning as being... Read more

Dear Karrie

Thank you for taking the time to write the review. I LOVE that you thought the guides were great, and the hotels were special. I especially love that you name-dropped the ones you adored: Bannockburn, Druid House, Craigellachie, but also the guides that you didn't mention by name, in Ireland, and in the Highlands.

To your point about the pace of the trip, I am sorry to have heard just now that you didn't arrive as early as you had desired. I do recall the day planning as being tight, and for that I apologise if it all became too overly ambitious. I do remember though, that the addition of Grantown on Spey, for example, was at your last-minute request. Any rate, it is a relief for me to read that the guide we chose for you managed to sort all of this out. To avoid this concerning future travelers we will take note - to add more free-time in each day!

Lastly, when it comes to the delayed driver at the very beginning of the trip, I believe that was because you had requested a size increase to accommodate excessive luggage. Do you remember? This vehicle was changed overnight and the driver was, as a result, late. This is how I understand the situation.

Thank you again for the detailed trip notes, I am very appreciative of the detail and also your overall comments - we do listen, and we do implement changes based on feedback - and that is why I say THANK YOU! All the best, Stephen Molloy - High Point Holidays

This is the second trip with booked with Step...
Scotland | Jun 1 - Jun 10, 2024

Phillip
Phillip J.
Moraga, CA | Reviewed on Sep 24, 2024
This is the second trip with booked with Stephen and KimKim.
We had a complicated excursion; 8 people and 3 countries in 10 days, but everything was taken care of. We had great transfers, great day trips, and we built in time to explore cities also. Stephen really pays attention to what we wanted and didn't try to push anything on us. We had a few calls with him to make sure every detail was accounted for. The best thing is the collaboration between things we already know that we want...
Read more

This is the second trip with booked with Stephen and KimKim.
We had a complicated excursion; 8 people and 3 countries in 10 days, but everything was taken care of. We had great transfers, great day trips, and we built in time to explore cities also. Stephen really pays attention to what we wanted and didn't try to push anything on us. We had a few calls with him to make sure every detail was accounted for. The best thing is the collaboration between things we already know that we want to do, and suggestions for great attractions that we never would have found on our own. I think that's the best part of the planning, it's truly a team effort, and Stephen is more than willing to listen and work with us to plan fantastic trips. It's about time to start planning for 2025!

Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Sep 24, 2024

Hi Phillip!

Thank you for this lovely review. It feels like a hearty pat on the back, and I like that. I appreciate that you took the time to write this review of your trip through Europe. From my side, it was a pleasure, especially the pre- and post-trip video calls with you guys! I certainly look forward to be given another chance in another destination.

Sincerely
Stephen Molloy

Magical trip to Scotland
Scotland | Sep 3 - Sep 16, 2024

Robert
Robert W.
Athens, GA | Reviewed on Sep 17, 2024
Our trip to Scotland was a great experience. With the assistance of Stephen, we were able to see all parts of the Scottish highlands , hiking many beautiful trails hiking over 113 miles, having wonderful meals, and first class accommodations each night. In particular I want to mention the Geographer restaurant in Ft William which was the best meal of the week, and Mahmoud in Liverpool at The Hard Day's Night Hotel for his exceptional service. The airport shuttles were excellent, the car... Read more

Our trip to Scotland was a great experience. With the assistance of Stephen, we were able to see all parts of the Scottish highlands , hiking many beautiful trails hiking over 113 miles, having wonderful meals, and first class accommodations each night. In particular I want to mention the Geographer restaurant in Ft William which was the best meal of the week, and Mahmoud in Liverpool at The Hard Day's Night Hotel for his exceptional service. The airport shuttles were excellent, the car rental was excellent, really everything went as planned and we had a wonderful trip. I will certainly be looking to use KimKim again if/when I plan my next trip to Scotland or other locations they service. Thanks Stephen for all you assistance in making this a trip to remember for a lifetime.

Hotel Reviews
No.32 Hotel
Edinburgh

Wonderful staff, but no lift so luggage could be difficult to carry to your room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Malmaison Aberdeen
Aberdeen

Nice hotel, but nothing special and didn't have a lift, so luggage was an issue and finding their parking lot was a little tricky. Television remote didn't work and staff was of no assistance.

Authenticity & Character
Location
Staff
Just not very attentive to our needs
Cleanliness & Comfort
Cairngorm Hotel
Aviemore

Very attentive staff and very old Scottish feel to the hotel, but again didn't have a lift for luggage. Hotel restaurant was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
River Ness Hotel, a member of Radisson Individuals
Inverness

Great hotel, helpful staff, perfect location. Parking was very limited, but we were lucky to get street parking each day. Overall one of the best hotels we stayed at.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Skeabost House Hotel
Portree

A little off the beaten path, but and excellent property and the hotel staff were excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Garrison
Fort William

Good hotel with great location. Lacked a little of the authenticity of some of the other hotels, but overall a great experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Colessio
Stirling

Great hotel, great location, authenticity was very good, staff were very friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hard Days Night Hotel
Liverpool

Very nice property in the heart of the city, with exceptional staff and perfect location to walk to dinner and shops.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Edinburgh Castle Tickets
Edinburgh Castle Tickets
Edinburgh

Great experience, beautiful place, pretty crowded. More beautiful from the outside.

Quality of Experience
Guides, Drivers and Staff
Transport
1 Hour Cruise on the Loch Ness from Fort Augustus
1 Hour Cruise on the Loch Ness from Fort Augustus
Scotland

Fun short cruise. The crew and narrator was wonderful, but the cruise was so short it really didn't get great views of the Loch. It was fun, but nothing special.

Quality of Experience
Guides, Drivers and Staff
The cruise narrator was wonderful
Transport
Nice boat
Stirling Castle Tickets
Stirling Castle Tickets
Scotland
Quality of Experience
Guides, Drivers and Staff
Transport
There was not transportation
The Beatles Story
The Beatles Story
Liverpool

Fun and informative and brought back many great memories

Quality of Experience
Guides, Drivers and Staff
No real guides or staff to deal with other than entering the building
Transport
No transportation
Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Sep 23, 2024

Dear Robert

Thank you for this glowing 5-star review. We are a team who really love detailed feedback (I love when you name drop first names of guides!) so we can hear that we are on the right course. We will be happy to help out again in Scotland, should your next trip come back on the radar!

Thank you for choosing us as your trusted tour operator in the UK and Europe. It's a pleasure to do this job :)

Sincerely,
Stephen Molloy

The Allen family trip to Scotland and Ireland
Ireland | Jun 21 - Jul 2, 2024

C
carol K.
Seattle, WA | Reviewed on Jul 05, 2024
The guides and drivers provided were excellent. There were some scheduling problems with getting the car and attending the tea. Many in the group were unable to attend tea as they were picking up cars. The tea was just okay, a little stuffy and didn’t seem very Scottish (what ever that is). Also the car return schedule was unrealistic as there was not enough time allowed. This wasn’t a big problem and we worked it out. The Highland tour guides were very nice, but this was not very... Read more

The guides and drivers provided were excellent. There were some scheduling problems with getting the car and attending the tea. Many in the group were unable to attend tea as they were picking up cars. The tea was just okay, a little stuffy and didn’t seem very Scottish (what ever that is). Also the car return schedule was unrealistic as there was not enough time allowed. This wasn’t a big problem and we worked it out. The Highland tour guides were very nice, but this was not very interesting. I don’t think going to the cliffs of Moher by boat was a good idea. The seas were very rough and many people were very sick. Arran island was very fun. The best was the Irish house party. I wish we had more time in a small village with traditional Irish music. We may have to return. All in all, or trip was well organized and you did a good job trying to meet our varied wishes. Thanks Carol

Hotel Reviews
Skeffington Arms Hotel
Galway

Interesting hotel. They do have a problem with unpleasant odors in the hallway. Breakfast was just okay, location was good for the boat trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fonab Castle
Pitlochry
Authenticity & Character
I expected an older castle.
Location
Staff
Cleanliness & Comfort
Eden Locke
Edinburgh

Lovely, very modern and clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Argyll Guest House
Glasgow
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Belvedere Hotel
Dublin
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Free time in Inishmore ( Aran Island)
Free time in Inishmore ( Aran Island)
Ireland

Renting bicycles and touring the island was a definite treat. The scenery is so unusual and beautiful that we were spellbound the entire time.

Edinburgh Castle Tickets
Edinburgh Castle Tickets
Edinburgh

Very interesting, I would have enjoyed a guided tour.

Quality of Experience
Loch Lomond Cruise
Loch Lomond Cruise
Ireland
Quality of Experience
Guides, Drivers and Staff
Transport
Irish Dancing - The Irish House Party
Irish Dancing - The Irish House Party
Dublin

The meal was ho=hum and took way too long to be served. Fortunately, the Irish music after was awesome!

Quality of Experience
It was great to be exposed to the local history. We have nothing to compare in America.
Food
We ate fish and chips until we could take no more. We tried, but, haggis and blood pudding are definitely an acquired taste.
Guides, Drivers and Staff
Their open friendliness.
Transport
The drivers were friendly and knowledgeable.
Private transfer in town
Private transfer in town
Scotland
Quality of Experience
Guides, Drivers and Staff
Transport
Private Walking Tour of Glasgow
Private Walking Tour of Glasgow
Glasgow
Quality of Experience
Guides, Drivers and Staff
Private Walking Tour of Edinburgh with a Top Local Guide
Private Walking Tour of Edinburgh with a Top Local Guide
Edinburgh
Quality of Experience
Guides, Drivers and Staff
Afternoon Tea at The Signet Library
Afternoon Tea at The Signet Library
Edinburgh

With our short time I would have preferred to do something with more Scottish influence.

Quality of Experience
Guides, Drivers and Staff
Cairngorms National Park Wildlife Tour with a Specialist
Cairngorms National Park Wildlife Tour with a Specialist
Ireland
Quality of Experience
Guides, Drivers and Staff
Transport
Blair Atholl Castle Entrance tickets
Blair Atholl Castle Entrance tickets
Pitlochry
Quality of Experience
Blair Athol Distillery's Whisky Connoisseur Experience
Blair Athol Distillery's Whisky Connoisseur Experience
Pitlochry
Quality of Experience
Guides, Drivers and Staff
Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Jul 12, 2024
Hi Carol, Thank you for sharing your feedback about your recent trip. We appreciate your kind words about our guides and drivers, and we’re delighted to hear they contributed positively to your experience in Scotland and Ireland. We apologize for the scheduling issues with the car pickup and the tea. We understand that it was disappointing for some group members to miss out on the tea experience. What a shame! Your feedback on the tea being a bit stuffy and not feeling very Scottish is... Read more

Hi Carol,

Thank you for sharing your feedback about your recent trip. We appreciate your kind words about our guides and drivers, and we’re delighted to hear they contributed positively to your experience in Scotland and Ireland.

We apologize for the scheduling issues with the car pickup and the tea. We understand that it was disappointing for some group members to miss out on the tea experience. What a shame! Your feedback on the tea being a bit stuffy and not feeling very Scottish is valuable, and we will take it into account for future planning to ensure a more authentic and enjoyable experience for all.

We also acknowledge the tight schedule for the car return and will strive to allow more time for such activities in the future to avoid any inconvenience.

Regarding the Cliffs of Moher by boat, we regret that you were sick on this journey, but to get so close and to not visit would have been a shame. I will consider other ways to visit for future guests, such as walking along the top of the cliffs. We will review these elements and consider alternatives to enhance the overall enjoyment for our guests....

We are pleased to hear that you enjoyed Arran Island and especially the Irish house party. It’s wonderful that these were highlights of your trip.

We are grateful for your constructive feedback and are glad that overall, you found the trip well organized and appreciated our efforts to cater to your group's varied wishes.

Thank you once again for your insights and for choosing us for your trip Carol. We hope to have the opportunity to welcome you back in the future and provide an even better adventure.

Warm regards to Larry as well please,
Stephen

Overall, the trip was very good. there were ...
Scotland | Jun 1 - Jun 10, 2024

Margaret
Margaret M.
Cranford, NJ | Reviewed on Jun 18, 2024
Overall, the trip was very good. there were a few missteps that could have been avoided.
I suspect that Cat or Phil will share some of them with you already. Instead of reiterating what i believe they have already shared with you, i will add another concern. I take some of the blame. I should have figured out that we had STANDING tickets for the ABBA Experience. You listed the tickets with a seat number, but it did say "Standing." I just could not believe that they were in fact tickets...
Read more

Overall, the trip was very good. there were a few missteps that could have been avoided.
I suspect that Cat or Phil will share some of them with you already. Instead of reiterating what i believe they have already shared with you, i will add another concern. I take some of the blame. I should have figured out that we had STANDING tickets for the ABBA Experience. You listed the tickets with a seat number, but it did say "Standing." I just could not believe that they were in fact tickets for us to STAND throughout the video. I expected to be seated. I thought we would be seated. I was surprised we did not have seated tickets. I would have preferred a ticket to a show in which we could be seated to enjoy the performance.
Besides that, it was the little things that should not have been an issue but did disrupt the trip. There was a mix-up with the location of our Tea in London. We were seated in coach instead of first class on the train through the Chunnel. The ground transportation from the Airport in Amsterdam was a problem. Little things like these, made the drop from 5 stars to 4.

Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Jul 12, 2024
Dear Margaret, Thank you for taking the time to share your feedback about your recent trip to the low countries and the UK. We genuinely appreciate your insights and are always looking to improve our services to 5-star. I mean that! We regret that there were a few missteps that impacted your experience, and we will be addressing the issues you mentioned. Regarding the ABBA Experience tickets, we apologize for any confusion caused by the standing tickets. We understand how this oversight... Read more

Dear Margaret,

Thank you for taking the time to share your feedback about your recent trip to the low countries and the UK. We genuinely appreciate your insights and are always looking to improve our services to 5-star. I mean that!

We regret that there were a few missteps that impacted your experience, and we will be addressing the issues you mentioned. Regarding the ABBA Experience tickets, we apologize for any confusion caused by the standing tickets. We understand how this oversight affected your enjoyment of the performance and will ensure our ticket descriptions are clearer in the future.

We have refunded the difference in coach to 1st, that has just been approved and sent through to Phil. We fully refunded the tea, as well, so I hope you appreciated that.

Despite these concerns, we are thrilled to hear that you enjoyed many aspects of your trip. I am happy to hear that your visits to the Van Gogh Museum and Rijksmuseum provided rich cultural experiences, while the private afternoon canal tour with a local guide offered a unique perspective of Amsterdam.

We are glad that the Dutch countryside tour, including the windmills, and Anne Frank's House, were some highlights. The Craft Brewery Tour was apparently well liked.

I understand you loved your private guide in Bruges, if my sources are correct. I hope you enjoyed the George Inn in Lacock, I have heard that you all did.

Thank you once again for your valuable feedback. We are committed to enhancing our services and ensuring that your future travels are nothing short of exceptional. I appreciate your notes, and that you took the time.

Warm regards, and thanks for choosing us,
Stephen

Price gouging for a vacation
Scotland | May 6 - May 15, 2024

N
Nina A.
Seattle, WA | Reviewed on May 20, 2024
Although we had a great time in Scotland, I can't get over the lack of transparency of the trip cost from this company. After we booked, I noticed how high the overall price was and compared it against the hotels that were booked, car rental, and activities and the total price of those did not even come close to the total we paid Kimkim. I reached out to Stephen and he said that his manager stated they were unable to provide a breakdown of cost. A hotel and the car rental company provided us... Read more

Although we had a great time in Scotland, I can't get over the lack of transparency of the trip cost from this company. After we booked, I noticed how high the overall price was and compared it against the hotels that were booked, car rental, and activities and the total price of those did not even come close to the total we paid Kimkim. I reached out to Stephen and he said that his manager stated they were unable to provide a breakdown of cost. A hotel and the car rental company provided us with the invoices, and we were able to see the prices for each activity when we got to the location and nothing added up except that the fee to book with Kimkim was beyond astronomical and nothing short of highway robbery. Super unfortunate.

Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on May 24, 2024
Dear Nina & Colten, Thank you for taking the time to share your experience. We are, actually, delighted to hear that you had a great time exploring Scotland, and thank you for saying that in your feedback review. It truly is a beautiful and captivating country, and we're glad we could be a part of your journey. Obviously, though you are disappointed about the price paid, not the experience. Scotland is known for its stunning landscapes, rich history, and vibrant culture, but it is also... Read more

Dear Nina & Colten,

Thank you for taking the time to share your experience. We are, actually, delighted to hear that you had a great time exploring Scotland, and thank you for saying that in your feedback review. It truly is a beautiful and captivating country, and we're glad we could be a part of your journey.

Obviously, though you are disappointed about the price paid, not the experience. Scotland is known for its stunning landscapes, rich history, and vibrant culture, but it is also recognized as one of the more expensive travel destinations on the planet. According to recent statistics, the UK was ranked sixth in the world. Your trip was to Scotland, which is known to have even higher prices.

We understand your concerns about the overall cost of the trip. We strive to provide a seamless travel experience, which includes not only accommodations, car rentals, and activities but also personalized service, expert planning, and support throughout your trip. We aim to ensure that you have a stress-free and memorable vacation, which often involves behind-the-scenes efforts and resources that may not be immediately visible.

Many of our travelers appreciate the added value and peace of mind that our services provide. While we recognize that the breakdown of costs might not have met your expectations, we assure you that our pricing reflects the comprehensive service and expertise that we offer. Most of our clients have found great value in our services and have enjoyed their trips thoroughly. The fee that Kimkim uses for marketing and support is completely normal, when compared across the whole industry.

I do think it is important to provide a breakdown of what our team in the UK & France have spent on the trip:

• Trip crafting and feedback: 1.5 days
• Payment of suppliers and booking: 0.5 days
• Confirmation & communication with suppliers: 0.5 days
• Roadbook crafting: 1.5 days
• Assistance on site 24/7 included, via our on-call staff

We regret any frustration this lack of an initial breakdown may have caused and appreciate your feedback as it helps us improve. WE REALLY DO LISTEN, AND IT PROVOKES A HEALTHY DEBATE IN OUR OFFICE ENVIRONMENT. If there’s anything further we can assist you with or if you have more specific feedback, please feel free to reach out to us directly.

Thank you once again for choosing Kimkim, and we hope to have the opportunity to serve you again in the future.

Best regards,
Stephen

Highlights and Disappointments
England | Apr 21 - May 2, 2024

Sanford
Sanford R.
Colorado Springs, CO | Reviewed on May 04, 2024
I am reviewing my notes to identify where the disconnect occurred between Stephen and I. From the beginning, I was very specific that my wife and I wanted small group or private tours. The fact that the tours to Stonehenge / Windsor, Cliffs of Mohr were large groups were a disappointment. The tour guides were very good in both instances, it was the environment of traveling with 40-70 ppl was not discussed beforehand if that was the only option. The arrival experience was a... Read more

I am reviewing my notes to identify where the disconnect occurred between Stephen and I. From the beginning, I was very specific that my wife and I wanted small group or private tours. The fact that the tours to Stonehenge / Windsor, Cliffs of Mohr were large groups were a disappointment. The tour guides were very good in both instances, it was the environment of traveling with 40-70 ppl was not discussed beforehand if that was the only option.

The arrival experience was a disappointment. First, Stephen never mentioned that communication to the KimKim team, tour operators, or taxi service would be through WhatsApp. It was only by chance that I downloaded the app to keep in contact with my family back in the states. The service that provided pickup at Heathrow, Pink Berry Card, went to the wrong terminal (this was disclosed by the driver) and same driver went to the wrong pickup site after your tour to Stonehenge. The rest of the transportation went well.

The welcome baskets at both hotels was a nice touch although considering I am a lifetime Diamond and regularly receive room upgrades, this did not occur in spite of Stephen knowing my Hilton status.

Overall, Stephen was responsive although not transparent in disclosing that my requests were not going to be met.

Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on May 07, 2024
Dear Sanford Thank you for the review Sanford, and welcome home! I appreciate that you took the time to reply, and it will help us get better at our jobs. I'll take the time to reply, and I hope that it will explain our position too. The trip planning process was enjoyable, but if you recall it involved 9 different versions of a tailormade vacation plan. If you recall, each iteration of the proposal was criticised based on price, with a continual wish that it could be cheaper and... Read more

Dear Sanford

Thank you for the review Sanford, and welcome home!

I appreciate that you took the time to reply, and it will help us get better at our jobs. I'll take the time to reply, and I hope that it will explain our position too.

The trip planning process was enjoyable, but if you recall it involved 9 different versions of a tailormade vacation plan. If you recall, each iteration of the proposal was criticised based on price, with a continual wish that it could be cheaper and cheaper and cheaper. Each one of my following proposals included tweaks that responded to your comments. Each tweak was made transparently and the proposal was changed to reflect the change - the proposal did change from private experiences to small group then to group experiences, on a very few occasions to meet your budget constraints. I can accept that you stated you wanted small group or private proposals at the beginning of the process, but by the 7th or 8th version, it was clear in my proposals that this line had been crossed. I do hope that no matter what you enjoyed these days out and that the moments were memorable.

We use WhatsApp when it seems like a serious and useful means of communication (among others). It is not something we do every time and we do not oblige travelers to use this, it is simply just a convenient means of communication to travelers, because it is free for both parties, and with the two blue ticks it shows that the message is read. If you had not engaged with the WhatsApp we would have certainly used your normal cellular service. Following your comments however, we will review our use of WhatsApp, especially how we present it to each keen traveler.

When it comes to the confusion at pickups, we have taken this up with that supplier, and certainly take this all seriously. I am happy that your mentioned pickups did work out (these examples) and the other ones worked seamlessly too. We do not use this supplier often, and we have already refunded you for these two journeys. If the refund is not with you now, it will be in a day or so after processing.

We're happy to know you appreciated the welcome baskets. We do this often, and it feels nice to know you receive these at each hotel. When it comes to the Hilton Curio in London, we requested an upgrade and you received it - you were upgraded to a Queen Corner Room.

Thank you again for the review and I appreciate hearing from you. I hope that by seeing my reply this all makes sense.

Thank you for choosing us for England and Ireland Sanford,
Stephen

Ireland and UK trip
England | Sep 11 - Sep 30, 2023

Ledeen
Ledeen S.
Rohnert Park, CA | Reviewed on Oct 26, 2023
Lodging: I very much enjoyed our lodging choices. The staff were kind and helpful. I loved the historical bed and breakfast properties. My favorites were Clonmore House in Doolin and Georgian House in London.
Steven was awesome! He really went the extra mile to help me put together a trip of a lifetime, including my 7 year old grandson. There were multiple moving parts and they moved around a lot, even during the trip. There were so many changes, additions and deletions, and other changes,...
Read more

Lodging: I very much enjoyed our lodging choices. The staff were kind and helpful. I loved the historical bed and breakfast properties. My favorites were Clonmore House in Doolin and Georgian House in London.
Steven was awesome! He really went the extra mile to help me put together a trip of a lifetime, including my 7 year old grandson. There were multiple moving parts and they moved around a lot, even during the trip. There were so many changes, additions and deletions, and other changes, and he met them with grace. I really appreciated his efforts.
The biggest negative was the Big Bus. It was very time consuming. The routes were not conducive for someone who has limited time. It would be much easier to just use Uber. (I found their service quick and reliable.)
Our guide, Roury, on our 4WD trip to Cairngorms Nat’l park was awesome. He was very knowledgeable and shared so many interesting stuff about the park.

Hotel Reviews
Clonmore Lodge
Authenticity & Character
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The Connacht Hotel
Galway
Authenticity & Character
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Westlands of Pitlochry Bed & Breakfast
Pitlpochry
Authenticity & Character
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Courtyard by Marriott Inverness Airport
Inverness
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The Garrison
Fort William
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Broadford House Skye
Broadford
Authenticity & Character
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Oban Bay Hotel
Oban
Authenticity & Character
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Apex City of Glasgow Hotel
Glasgow
Authenticity & Character
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Staff
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The Midnight Blue
Brighton
Authenticity & Character
Staff
Cleanliness & Comfort
Georgian House Hotel
Pimlico

Loved the history of the house and the themed dooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Academy Plaza Hotel
Dublin
Authenticity & Character
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Down
Staff
Cleanliness & Comfort
Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Nov 23, 2023

Greetings Ledeen to you and the family,

Thank you for choosing us, and for being such keen explorers. I can see that the Irish, Scottish and English legs of the trip pleased you a lot. We also love our wildlife guides in the Cairngorms!

I also want to say that I thoroughly enjoyed your attitude before during and after the trip! You are a real pleasure to work with as well.
sincerely, do take care and stay in touch

Stephen Molloy & the whole team at HIGH POINT HOLIDAYS