Sveindis María Sveinsdóttir

Climbing the glacier was good, into the glacier was a bit contrived.

I had never heard of KimKim prior to researching our trip to Iceland and I came upon it by accident. Nobody in my social circle has heard of KimKim either, so I wasn't sure what the experience would be like. We submitted a request for assistance and were immediately connected with Sveindis María who very patiently worked with us to perfect our trip. We booked about 9 months in advance and Sveindis remained available to us throughout the duration of that time, kindly answering any questions or concerns we had. Everything was like clock work from the moment we stepped off the plane. We did not have a single problem with any of the bookings and greatly enjoyed every single tour we went on. We feel that Sveindis perfectly selected the companies for our bookings and would highly recommend each one. We took a domestic flight from Reykjavík to Egilsstaðir which was exceptional, and picking up the rental car in Egilsstaðir was very easy. We drove from Egilsstaðir back to Reykjavík over 5 days and absolutely LOVED our time in Iceland. We were able to experience kayaking on Jökulsárlón glacier lagoon, a glacier hike on Sólheimajökull, horseback riding at Eldhestar, and a trip to Blue Lagoon. My experience with KimKim and with Sveindis María far exceeded my expectations. I was honestly blown away by how lovely everything turned out and would very highly recommend them both. Thank you, from the bottom of my heart, for helping us create such an unforgettable trip. We will never forget it!

We had a truly memorable time in Iceland. Sveindis did a wonderful job helping to assure that we were able to make the very most of our time. From kayaking a glacier lagoon, hiking a glacier, and horseback riding, we had the time of our lives. We would definitely use Kimkim in the future.

We had a great time in Iceland. Our tours were thoughtfully planned out. In 5 days we got a really good look at all parts of Iceland. We did have a little problem with Luxury Minibus Tours but our agent, Sveindis, was helpful in solving that issue. Every tour we went on had knowledgeable, pleasant guides who really knew what they were doing. I really appreciated that on our Glacier Hike. Our guide, Renata, was fabulous!!!

Our 16 day self drive tour went off very well. It was well planned by Sveindis Maria and only once or twice did we feel that we could have traded a day or so in a particular area for a longer stay where we were. We felt that our consultant had heard our desires and heeded them well in her planning.
We discovered truly extraordinary food in Hotel Borealis. The hotel itself was a comfortable but not exceptional lodge - with a fabulous view down the valley - but the chef was a wonder with both vegetables and meat. The meal there was unmatched and I think will be unmatched long after we return home. To add to it, our waiter was a delight.
Our 2 most beautiful rooms were both in Fosshotels - at Hőfn and Eastfjords. The Eastfjords hotel has an intetesting museum attached and built into it. Though the weather was rainy, the fjords here were really beauffiful. We recommend exploring them all and not being deterred by gravel roads.
The lava flows and craters at Krafla, the one desolate and the other awe inspiring, were fascinating as was the intricate shoreline of the Myvatn lakes.
The slow reclamation of the lava fields by lichen, moss and wildflowers was interesting to see as we moved from very recent to very old fields. The coastline on the roads to the Westfjords is not to be missed.
We heartily recommend the Settlement Cafe and associated museum in Borganes and the food at the Reykholt Fosshotel. Best salad in Iceland.
Our only disappointments were 2 rainy days and the Fosshotel in Reykjavik. It was tired and grubby. That said, the staff there was pleasant, kind and helpful.

Our guide arrived 1 1/2 hours later than scheduled. Concierge called you after waiting a half hour and we were informed that the guide would pick us up in an hour. The guide did arrive in an hour and was wonderful. He did not know what happened, only said that he got a call an hour ago and asked if he could do them a favor. Obviously, it was a major mess up. The guide did make up for your error as he was wonderful; very knowledgeable and a pleasure to spend the day with. Not happy and would not recommend Kim Kim. Sveindis Maria was very helpful with making plans.

We used KimKim for our December 9 day self-drive of Iceland. I feel like we received a hotel, vehicle rental and tour booking service. This is very convenient, although I was hoping for a detailed itinerary with a realistic schedule and addresses. We were given a broad general itinerary with points of interest. We found ourselves backtracking unfortunately and took roads to keep from backtracking and ended up losing an entire day (there are just 5 hours of daylight in winter) trying to take a different route. KimKim stated that hotels were booked since we contacted them just a few weeks ahead of the trip but we passed many hotels closer to the points of interests and feel as though we spent much to much time with limited daylight driving to our hotels. The hotels booked for us were great, no complaints about the accommodations just far from where we had been sightseeing.

We had an amazing time nevertheless Iceland is gorgeous and we realize in retrospect that we could have booked the hotels etc ourselves but didn't want the hassle. The weather was fantastic. cold of course (so wear many layers) we were fortunate to never have more than a snow flurry. I highly recommend Iceland in December!

One thing worth mentioning -
We also wish that Kimkim advised us against doing both the Ice cave tour and Glacier Tour. The Ice Cave tour was a disappointment and a waste of money given the glacier hike takes you into an ice crevasse which was absolutely amazing in comparison to the cramped tourist ice "trap" - hole. I requested the Ice cave tour. Caveat - the photos online are three years old. It has since shrunken and is not at all like the images. Ice melts and changes shape!