UmbriAction

Superb breakfast, friendly and helpful staff. Well located near the Duomo. 61 was a great room.

Room a little small. Shower bath a bit hard to get into. No help with luggage at the curb. Hotel was booked by the travel agency so we didn’t get our own IHG points. In addition, we were told breakfast was included and the hotel said we had to pay $12 each for each breakfast. We had to contact Paola to straighten it out. It would have been nice if the hotel had shuttle service to the train station. Taxis are expensive.

We enjoyed our guide and getting to know the history of Bergamo. The art in the large church was impressive.

Roberta was excellent. Very knowledgeable.

We enjoyed a church (where a choir was signing) and the tremendous ducal palace.

Tour was all in Italian until we asked if the guide could tell us in English. He sat with us on the return leg and explained what we were seeing in English. Mostly saw wildlife especially birds.

Roberta was excellent again. Loved the Scrovegni Chapel and the traditional elegant coffee shop/cafe.

The rooms were our nicest of the trip. However, we had an unforgettable experience with one of the managers when one of us accidentally broke a vase in the lobby. This was a very freak thing, and completely accidental, but the manager informed us we’d be responsible for ‘property damage.’ He phoned at 10:15 PM to discuss the issue-we had traveled all day and were both asleep. The issue was eventually resolved, later in the week, with a payment from us. I must suggest not booking this hotel in the future.

Loved the location . The restaurant was excellent. We appreciated having room service when one of us wasn’t feeling well.

Great location.

We thoroughly enjoyed this day. Our driver, Stephano, was so kind and helpful. We loved Bellagio.