Loved our trip planned with Kimkim!
Italy | Apr 20 - Apr 30, 2024

J
Julie G.
Chicago, IL | Reviewed on May 01, 2024

Loved our trip planned with Kimkim! Our walking guides were very kind, knowledgeable, accessible, open to ideas and fun to be with. The hotels selected were wonderful! Really fantastic breakfast buffets provided and even offered beautiful box lunches when we were not present due to an early departure. Our local specialist Eirini seemed to be much more accessible and interested in our ideas at the very beginning as we started planning our trip then missed many details suggested or timely answering of questions as the trip got closer. She didn't really listen to our concerns or suggestions and seemed to be stuck in the 'trip is planned and no options available' mode near the end. Maybe something happened that we are unaware of? But not a good experience with her.

Hotel Reviews
B&B Il Parco

Very beautiful. Well maintained grounds, beautiful breakfast buffet and location. Very friendly team.

Authenticity & Character
Location
Staff
Had a delightful Prosecco with Bruno, Such a treat!
Cleanliness & Comfort
HOTEL de LEN
Cortina d'Ampezzo BL

Wow, Wonderful experience from the beautiful room to the fabulous breakfasts and the wonderful cooking experience. Probably the best pastries I have ever had! The staff went above and beyond to make sure we had everything we needed. And, the spa experience was wonderful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Urban Hive Milano
Milan

Lovely hotel with an amazing breakfast! They even made us a delightful 'box' breakfast to take with us on our last day as we left too early to enjoy the buffet. Staff was very friendly and helpful. This review would have been 5 stars except the design of the shower and tub meant that you had to stand on the sloping past of the tub to be under the water spray and the shower opening meant that you never felt truly warm. I love Italy and Italians - very warm and friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
See notes above re the bathroom.
Hotel Sant'Andrea
Santa Margherita Ligure

Really beautiful hotel with wonderful staff and delicious breakfasts!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Santa Margherita Ligure, Portofino & San Fruttuoso
Santa Margherita Ligure, Portofino & San Fruttuoso
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Hiking and Cooking in the Dolomites
Hiking and Cooking in the Dolomites
Dolomites

Wonderful experience with the chef making a local special similar to ravioli. I really enjoyed this!

Quality of Experience
Guides, Drivers and Staff
Cinque Terre Trekking Adventure: Explore Italy's Coastal Wonders
Cinque Terre Trekking Adventure: Explore Italy's Coastal Wonders
Italy

Beautiful location, friendly knowledgeable guide, wonderful experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Pesto Experience
Pesto Experience
Italy

Loved it!

Quality of Experience
Guides, Drivers and Staff
Cooking Class at a local's home in Riomaggiore
Cooking Class at a local's home in Riomaggiore
Italy

Best cooking experience ever! So much more than expected. We loved Barbara and Stefano and I know we will be making some of these dishes many times!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on May 08, 2024
Dear Julie,
Thank you for taking the time to share your feedback. I want to sincerely apologize if my responses came across as lacking in empathy or courtesy. It was never my intention to appear rude or dismissive of your concerns. My primary aim was to provide you with the most pertinent advice based on the given context and agenda. Please know that I value your perspective and will strive to improve my approach to ensure clearer and more considerate interactions in the future.
On a... Read more

Dear Julie,
Thank you for taking the time to share your feedback. I want to sincerely apologize if my responses came across as lacking in empathy or courtesy. It was never my intention to appear rude or dismissive of your concerns. My primary aim was to provide you with the most pertinent advice based on the given context and agenda. Please know that I value your perspective and will strive to improve my approach to ensure clearer and more considerate interactions in the future.

On a positive note, I am genuinely delighted to hear that you found all the services, guides, experiences and transfers to be excellent. Your satisfaction is of great importance to us, and I am pleased that these aspects of your experience met or exceeded your expectations. We take pride in choosing expert local guides who are passionate about what they do.

I wish you, Ruth and Lauren all the best!
From the whole Storywalking team, Arrivederci!