Mackenzie - Review of Portugal Trip
Portugal | May 25 - Jun 4, 2024

Mackenzie
Mackenzie B.
United Kingdom | Reviewed on Jun 08, 2024

My trip to Portugal was amazing, Helena worked with me and my friend planning exactly what we wanted. It was reassuring to know that everything was basically taken care of (ex. hotels, train tickets, guides, drivers etc.). When we arrived in Porto we had drivers pick us up and all was easy to find. We had a guide of Porto on day two (I think her name was Helena/Elena?). Very good tour guide, well versed on the areas and she introduced us to the shop Manteigaria (custard tarts) which were amazing and we ate them every day. We also had a driver/guide (Carlos) to take us to towns outside of Porto, which were nice to see. We then went to Lisbon and really enjoyed it there. Alex was our guide and took us for a walking tour of the city. We then had a guide/driver (I think the company was called The Worst Tours and our guide was named Marta?) and we went outside of Liston to Sintra and Cascais which were really beautiful! Definitely recommend that excursion to those areas. After a few days in Lisbon we then ventured down to Lagos via two trains from Lisbon. I cannot say enough good things about the Cascades Wellness Resort. The staff were very helpful and really nice and the restaurants and pools on site were amazing. You really don't even have to leave the resort. All 3 hotels were great on the trip but Cascades topped it. Overall I would say this was a 5/5 star trip!!

Hotel Reviews
Cascade Wellness
Lagos

The Cascade Wellness Resort was wonderful. The staff were very friendly and the hotel amenities were amazing. It was not a far taxi/Uber ride from the train station and when we arrived we were warmly welcomed and stayed in a very luxurious room. The infinity pools were so nice and the restaurants were top notch. One of the managers Cristiana Garoto was very very helpful.

Authenticity & Character
Location
Amazing resort not far from the train station and the views were outstanding
Staff
Cleanliness & Comfort
Pousada Porto—Rua das Flores
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vincci Baixa
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Jun 21, 2024
Dear Mackenzie
Thank you for your wonderful review of your trip to Portugal. It was a pleasure working with you and Ginny to plan your trip. I am delighted to hear that everything went well and that you enjoyed the hotels, tours and guides that I arranged for you.
I'm glad you had a great time at all the places and that you appreciated the local recommendations. It is great to know that our guides contributed positively to your experience.
I also very much appreciate your comments about the...
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Dear Mackenzie
Thank you for your wonderful review of your trip to Portugal. It was a pleasure working with you and Ginny to plan your trip. I am delighted to hear that everything went well and that you enjoyed the hotels, tours and guides that I arranged for you.
I'm glad you had a great time at all the places and that you appreciated the local recommendations. It is great to know that our guides contributed positively to your experience.
I also very much appreciate your comments about the Cascades Wellness Resort and the excursion to Sintra. I have passed on your words to all of them and they are very happy.
Looking forward to helping you with future travels, have you considered Spain, Italy or Morocco?
Warm regards,
Helena