Our trip to Japan. Kim ...
Japan | Oct 15 - Oct 25, 2023

narayana
narayana r.
India | Reviewed on Oct 27, 2023


Our trip to Japan. Kim Kim and Myaen

We had heard a lot about this unique country, Japan, for various reasons while we visited so many, many countries across the globe, we could travel to Japan only in October 2023. KimKim as travel agent was suggested as ideal by our son Ashwin, he and his wife , Priyanka Roy, frequently use the services of this agency and had always found them to deliver very well. So we went on to the website and filled in our details and requirements. We were give Myaen as coordinator for our ten day trip. From then on Myaen was super active. She suggested an itinerary and addressed every concern we had. If the budget was going beyond our expectations, she edited some of the items, every which way Myaen made every effort to tailor our trip to our needs. For Hakone she felt we would do well to have a guide with us for a day. Akira, an English speaking guide was a God send, but for her, we would never have enjoyed and seen Hakone the way we did. Every hotel that Myaen booked for us, each little activity , be it the tea ceremony or the calligraphy session was most enjoyable and gave us great insight into the culture of the country. Also the day to day itinerary Myaen had suggested, we followed it almost to the end and we were never disappointed. She was also on the phone to convey immediate messages and extremely prompt to respond to our very many queries no matter what time of the day. A most memorable trip in all, many thanks to KimKim and Myaen.
Our only disappointments, again not to do with KimKim or Myaen …..the inability to communicate with most people, including the hotel staff , as they barely spoke or understood English, and the absolute lack of vegetarian food. Hotels had been informed, but they could at best only provide a few variants in bread and sometimes, salad.

Jaya and Narayana Ramanathan

Hotel Reviews
karaksa hotel TOKYO STATION

front desk was helpful, could speak english, which is more than front desk staff in the other hotels. despite prior intimation that we were vegetarians, they made little effort to provide any veg food except bread.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakonenomori Okada
Hakone

front desk least helpful. no drinking water in the room was shown a vending machine and asked to buy. coulnt even arrange for a taxi the previous evening. however, they did make an effort to provide us vegetarian food for dinner.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
SAKURA TERRACE THE GALLERY
Kyoto

communication was imposible with the front desk. refused to make any changes in their dishes to give us veg.food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel GrandBach Tokyo Ginza
Tokyo

as always no communication was possible.

Authenticity & Character
Location
Staff
Activity Review
Explore Hakone
Explore Hakone
Japan
Local specialist: Myaen Verzosa
Myaen
Myaen Verzosa
Local specialist in Tokyo | Replied on Oct 30, 2023
Hi Jaya and Narayana, Thank you for taking the time to share your detailed and heartwarming feedback about your recent trip to Japan. I am truly delighted to hear that your experience with kimkim and our services was a memorable one. It's wonderful that your son Ashwin and his wife, Priyanka Roy, recommended kimkim to you, and I'm grateful for their trust in our agency. We take great pride in delivering tailored and exceptional travel experiences, and I'm glad that I could be a part of... Read more

Hi Jaya and Narayana,

Thank you for taking the time to share your detailed and heartwarming feedback about your recent trip to Japan. I am truly delighted to hear that your experience with kimkim and our services was a memorable one.

It's wonderful that your son Ashwin and his wife, Priyanka Roy, recommended kimkim to you, and I'm grateful for their trust in our agency. We take great pride in delivering tailored and exceptional travel experiences, and I'm glad that I could be a part of planning your adventure in Japan.

I greatly appreciate your kind words about the itinerary, and I'm thrilled that it met your expectations. It was my pleasure to address your concerns and make adjustments as needed to ensure your trip was perfect for you. I also believe that having Akiko-san, added a unique dimension to your journey, allowing you to fully enjoy and appreciate the beauty and culture of the region.

I'm also pleased to hear that the hotels and activities I arranged for you were enjoyable and provided insight into Japan's rich culture. The tea ceremony and calligraphy sessions can indeed be transformative experiences.

Your feedback regarding the language barrier and limited vegetarian food options is noted. Japan, with its unique culture and cuisine, can present challenges for travelers with specific dietary requirements or limited language skills. We'll continue to work on solutions to improve these aspects of the travel experience for future guests.

Once again, I'd like to express my gratitude for choosing kimkim and Japan Travel, and for entrusting me with planning your journey. Your appreciation and kind words are a tremendous reward for the effort we put into creating memorable trips. If you ever decide to return to Japan, please know that I'm here to assist you with your travel plans.

Wishing you many more unforgettable journeys in the future.

Best regards,
Myaen